medical receptionist

medical assistant

learning specialist

senior medical assistant

clinical supervisor

Epiphany Dermatology

0/10 would not recommend working here and especially not as an MA. I’m literally only providing two stars because breakfast and lunch would be catered just about everyday thanks to the reps. My role here was comprised of two roles being that they were a busy clinic. A typical day consisted of coming in and immediately setting up the lab for the day to get started. Mohs is pretty busy so often times I didn’t get a proper break until it was done for the day, not complaining though since I enjoy being busy. Once Mohs was over, and depending on how much time in the day we had left, I would step in as an MA and assist with surgical procedures, room patients or sterilize the equipment. 
The biggest issue is management and management could use lots of work…the clinic manager does not operate the way I would expect a manager to. She also doesn’t provide any feedback or check ins during your first few months there yet sets certain expectations on you so unless you request feedback, you won’t know and the next thing you know, your job is on the line for reasons you weren’t even made aware of prior. Your manager can make or break your experience, so keep that in mind if you’re deciding to work here. Also, if you’re a new MA, expect to learn everything within 3 days of hire and do 30+ things or you won’t last long and the clinic manager will see to it that you’re gone and it will be your word against theirs so fighting for your job is pointless.
The only things I’m grateful for are some of the people that I met there. Most days were fun and entertaining because of some of the individuals who made it that way. Lastly, im grateful for the experience in both roles. Though management left a bad taste in my mouth, being a Mohs Tech and cross training as an MA was rewarding in itself. Being face to face with the different patients and making a difference in their lives only reaffirmed that I was meant to do this long term, just not with Epiphany. 

Good luck! 

I have worked in the medical field for 20 plus years, but never in Dermatology.  I was eager to get to learn about the field and wanted to grow with the company. 
Please note, my struggles with this company are my struggles where others may have nothing but success with this company.  I found it just wasn't a good fit for me. 
It started out great, typical medical administrative duties. Once the honeymoon phase was over the true colors came out within management.  During the interview process I was told that Epiphany had an excellent training program and they wanted their employees to succeed not fail.  And would provide as much training as needed to be successful.  This never happened. 
Management within the office extremely unapproachable,  I tried hard to get the support needed within my office.  I felt as though I wasn't respected and wanted as part of the team.  I tried hard, but was ignored, lied to and about.  I could feel the extreme tension with my immediate supervisor.  This was a huge concern of mine so I took it to upper management.  This only exacerbated the situation.  I was then accused of saying and doing things that were simply not true.  All confidence and trust was then broken and I knew at this point it would be wise to seek alternative employment.   Shortly after this I was given a verbal warning, but had an nearly flawless review prior to the verbal warning. Epiphany states they have a no retaliation policy, I was clearly retaliated on once I voiced my concerns.
I loved learning, patients, providers and most of the coworkers within the office.  
Working for Epiphany as a company was great, but not so much with office I worked for.  Parting was bittersweet as I enjoyed what I did.  
Beware of the following:
Nepotism
Favoritism
Retaliation
Untruths from immediate supervisor
Hours/schedule


my day starts off with stocking rooms, checking emails, patient care,  maintaining a work schedule for both clinics , ordering supplies for clinic and office ,managing the pathology log, editing time cards, seeing patients , helping others with charting, answering patient phone calls, sending prescriptions, checking on each nurse to make sure they do not need help with procedures, sending out mohs information sheets with cards and bio for my provider, answering phone calls all through out the day, seeing mohs patients every other week, preparation for mohs which includes pre doing the chart, printing off pathology report, writing mohs sheet out with patient information, updating the mohs board with each patient, sending out demographics on repairs we send out, checking insurance, sending all referrals to many outside doctors office, I fill in up front when girls are out so that would be checking in and out patients and uploading all insurances and much more - 

I believe my upper manager is very helpful when it comes to stressful conversations or situations. I am never afraid to ask her for help or even reach out for advice. I enjoy talking to her and having such a positive attitude.   

I have learned so much over the years being with ED - From new terms, diagnoses  and having a good provider that teaches me new things daily. I have grown so much and only plan to grow more.

Hardest part of job is making sure everything gets done in a timely manner, and trying to not get to stress out if not complete. Its also hard to maintain a good work balance with a lot of strong woman. 

Best part of my job is helping my patients. Mohs is my all time favorite thing to do. I truly care about my patients and making them feel comfortable when they are in the office.

I was originally hired when the dermatology practice was physician owned. Practice was then acquired by Epiphany and they immediately started increasing patient volume per provider without getting  provider input first. I was hired for a specific location and skill set. Once Epiphany acquired the practice, I was told my job would change as well as the location. Instead of a 15 minute drive to work, I would now have to drive 45 to 50 minutes one way to a different location if I wanted to keep my job. This is the most mis-managed, disorganized, greedy organization I have ever worked for. As a provider you are placed on production only and the percentage of production  is well below national average. Management is only concerned about themselves and not about employees. I was told by my manager  that my family was not his or the company’s problem. I took this position originally because I was told I would be able to be at home with my children in the afternoon, as I am a single mother. After I started working, the promise by management was conveniently forgotten. If you work for this company and they tell you something is OK, ie. Leaving at a certain time to pick up your children from school, get it in writing. If they tell you you don’t have to work evenings or weekends, get it in writing. They conveniently forget their “assurances”.  The management in the office I work at were notorious liars.  Get it in writing! Get it in writing! Get it in writing! Or better yet don’t work there at all!

A typical day involved managing a high patient volume in a busy clinical setting with shifting priorities and limited time for clear communication. The pace provided strong hands-on experience, and some coworkers were supportive and hardworking.

However, management communication was often inconsistent, and expectations could change without clear guidance. Leadership interactions at times felt more critical than supportive, and staff concerns did not consistently feel met with neutrality or advocacy.

Policies related to patient interactions and staff support did not always feel consistently enforced. Staff were frequently expected to handle difficult situations independently, and there appeared to be a gap between written policies and how situations were handled in practice.
The culture sometimes felt reactive rather than collaborative, and bringing forward concerns did not always feel encouraged. There were also moments where communication from a few providers came across as dismissive or lacking cultural sensitivity, which added to workplace stress.

The most challenging part of the job was navigating unclear expectations in a high-pressure environment with limited support. This role may be better suited as a temporary learning experience rather than a long-term workplace for those seeking structured leadership and strong team support.

I have many mixed feelings about my time at Epiphany The first year, the clinic I worked at was nothing but drama. Multiple girls had issues with one another - so bad to the point on my first day there, I was pulled by 2 different co-workers telling me to stay away from certain people and gossip. However, I will say that has dramatically decreased in coming years. 
Management truly is awful. They 100% have favorites and you will not grow in the company without playing teachers pet. Everyone in HR are friends and gossip about the clinics they overlook. At first, they start you at a decent wage. Forget receiving anything more than a 20 cent increase yearly. Instead of giving their worthy workers a fair raise, they just buy more clinics and more doctors they cannot afford.
Most clinics have been understaffed for a while and instead of hiring, they just kept PILING more work on the MAs. It could truly be such an exhausting, chaotic job at times.
The good… PROVIDERS & COWORKERS. They are the only things that have kept me at this job as long as I did. I was lucky enough to eventually be in an office where everyone is friends and coming to work was usually enjoyable. If you are a good MA, your provider will take care of you and fight on your behalf with management. The benefits are actually pretty good. They match more than any other company on 401k than i’ve ever worked for, as well as allowing us to get free cosmetic products/procedures/samples. 
If management wasn’t so poorly equipped and they gave REAL raises, this job would truly be a much better place. 

The call center is so useless! If the Managers can't even do the job what makes you think they are training people appropriately?
The call center employees - They need cross training to understand how their job effects the entire office. The demographics are always misspelled and not completed, referrals missing and appt's made with insurance the providers is not in network with. Now that the email field is required they just put "None"  or something in the field to passify the system instead of putting a little effort into their job. They don't even ask the patient. I have had appt's that in the insurance field they put in as self pay and when the patient comes in they have insurance and was never asked for their insurance. Appointments are just thrown on the schedule without regards of how it will effect front office and/or back office. When making telehealth appointments the call center doesn't ask if they are facetime or doxy me nor send the patient their forms nor do they get the insurance cards nor the ID. All of this is left up to the front desk to obtain from the patient the day before their appointment and doesn't always get done especially if you are shorthanded. Telehealth appt's are also added the same day with these same issues. This frustrates patients asking why were they not told this when making the appt. to begin with they would of had more time to complete. 
The front and back offices are not appropriately staffed. Employees are made to feel guilty that if they have a doctors appt. or need PTO there's not anyone to covered their duties while they are out.

Horrible place to work. I could literally write paragraphs about all the negative things regarding this place. Horrible managment, NEVER any positive reinforcement only what you do wrong. Toxic environment. A lot of favoritism and can only move up or get away with doing nothing if you are family. Bullying. Absolutely no communication, I guess you are supposed to know stuff by osmosis and are drilled into for not doing something you were never told about in the first place. You are given piles and piles of work to do and no time to do it. Can't have any overtime to finish your work and are expected to have everything done even when you are by yourself because they want to save a few bucks and not have too many people scheduled. Pay is horrible, never any raises or you only get a few cents if your review is phenomenal by your manager which, surprise surprise unless you are family your review is horrible no matter how hard you work. Nothing is consistent. They change the work flow constantly so nothing is ever organized which in turn affects patient care could and we are the ones who get yelled at by patients because the company can't get it together and let things run smoothly. There is no chance for advancement unless you are family. I could keep going but you get the point. It's a shame because I really enjoyed the patiemts and genuinely cared about them and on doing the best job I could but you can ony go unappreciated for so long. AVOID!!!

Prior to the corporate transition, the workplace had a more supportive and team-oriented environment. Following the takeover, morale steadily declined due to chronic understaffing, increasing workloads, and a lack of resources needed to effectively perform daily responsibilities. Work-life balance became difficult to maintain, and employee concerns often went unaddressed.

Management decisions frequently appeared inconsistent, and favoritism created unequal expectations among staff. Communication between leadership and employees was often lacking, making it difficult to feel heard or supported. HR was generally unhelpful when concerns were raised and seemed more focused on protecting management than advocating for employees.

The company provides valuable experience in dermatology and patient care, and many coworkers were dedicated and hardworking. However, high turnover, limited support, and a challenging workplace culture made long-term employment difficult

Working for this company was often frustrating and disheartening. As someone in a smaller role, I frequently felt overlooked and undervalued. When employees gave a two-week notice, the company sometimes chose not to let them finish it. Even if this is allowed by policy, it felt dismissive and emotionally draining, as though our time and commitment didn’t matter.

There were moments when safety practices didn’t seem to fully match what I understood OSHA standards to require. This left many of us feeling anxious and unprotected, especially when coworkers were hurt or close to being hurt. Speaking up about these concerns didn’t always bring the reassurance or action we hoped for; instead, it often felt like management was more focused on protecting themselves than listening to the people working under them.

Because of this, the workplace sometimes felt tense and divided. It was painful to watch coworkers—especially medical assistants and providers—end up frustrated with each other due to decisions or communication issues coming from above. Instead of feeling like a team, we were often left feeling isolated and unsupported.

Overall, the experience was emotionally exhausting and left me wishing the company invested more care, communication, and compassion into the people who keep it running every day.

Top Job Titles	Average Salary
Medical receptionist 175 salaries reported	$21.92 per hour
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Senior medical assistant 11 salaries reported	$20.50 per hour
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