human resources business partner

recruiter

housekeeper

Episcopal Retirement Services

When I was offered this job, I was ecstatic because of the mission and how much I could contribute! However, I wish I could turn back time and stop myself from accepting the offer. Where do I start?

-Very toxic work environment. I told my manager I thrive with direct feedback. Unfortunately, that meant that they would only provide me with negative feedback. They also manipulated my intentions against me and pressured me to resign early into my job. I was never once given the productive, "you messed up; let's work on that together." Rather, I was given the, "you are not good at your job but we are not going to fire you yet so I want you to resign." *Disclaimer: These are not actual quotes, just paraphrasing. The other HR members also made it toxic. Every little and big mistake I made, it was documented and sent to my manager. Even some lies regarding my performance got reported to my manager. Never once did they report anything positive I did. I was also only offered about 3 days of training. They assumed I had the exact same experience as the job as I was offered. I had similar experience and general knowledge but not the same experience. They made it clear they did not want to waste more time training me and would rather start over with someone else. While making me feel like the worst employee, they had the nerve to ask me to develop a training/reference guide for my position. If I am so bad, then why should I make a critical document? I also caught my manager giving contradictory feedback to a coworker. They also underpaid me until I escalated this issue right before my time with ERS came to an end. I appreciate the missing pay added onto my final check but I shouldn't have twisted an arm and leg for this.

-ERS really cares about the residents at MPL and DH. I saw the love and joy everyday. However, the other communities appear to be a different story. A colleague of mine informed me that they frequently have bedbugs and sometimes neglect their residents. Of course I cannot say if that is true or not but there is something I can say. ERS has always been strict with COVID-19 guidelines for MPL and DH. However, they were non-existent for the other communities. In most cases, COVID-19 testing was not even completed and there was no mask wearing enforcement at these locations. This type of inconsistency is very telling.

-To touch base on the toxic work environment, there was an employee who came to our HR team, telling us that they will resign. Of course I will not release any identifying information about this former employee. After they left the room, a coworker of mine was glowing. They were happy that this employee resigned. They expressed a strong sense of relief because of how "terrible" that employee was. This employee even said that no one is making an effort to keep them or, at the very least, say they will be missed. My coworker just kept quiet and just let her leave. I felt so bad for this former employee but it also gave me perspective. They were likely glowing after they cut up my ID badge because they no longer have to "deal with me."

-Another notable aspect of the ERS culture: The CEO holds monthly company-wide meetings, mostly regarding race relations. It all started after the George Floyd event last year. It is very unique of an organization to talk very openly about sensitive yet critical topics in the workplace. Her goal was to increase understanding, find ways to lift each other up, and to learn and grow with each other. 

I've worked in healthcare for a long time and I can honestly say that I love it here. We have low ratios so the residents can have the special care that they need. Our management team could give us more face time, but we lean on each other for help. It's a diverse floor so you get to meet people that are different from you, which makes life better in general. We get random treats and gifts from HR without it having to be a holiday or something special. Just thank you gifts for being here. 

We are paid premiums for working certain shifts, which adds up quickly! We have a diversity program were we get together and talk about the racial divides and how we are going to be better as a company. 
We just had a mandate that everyone will have to have a COVID-19 shot if they work here. Many people were upset about that, but they gave us over 5 months notice that it was going to happen so we could decide if it was for us. We had several clinics to get the vaccine for free on the clock. The message was always focused on keeping US and the residents safe, which is why we are here. 
I love that they care so much about the people who work hard to keep the residents happy.  If you are looking for a place where management and leaders put you first and are focused on people over the money, then you should come. 

My responsibilities included serving as a member of interdisciplinary healthcare teams in providing critical care and long term care for residents.  This was accomplished by utilizing interpersonal communication strengths to establish rapport and build trust with patients,  families, and staff.I contributed to strategic plans and initiatives to advance standards of care excellence resulting in improved patient outcomes and facilitated continuous improvements. Helped the flow of care by utilization and  distribution of personnel when effectively staffing nursing areas through coordinating work schedules and shift coverage while maintaining harmony in the
work environment. Supervised and helped organize and delegate nursing care and responsibilities in an established long term care
facility Fortunate to work with a wonderful team of professionals, but the night shift was difficult when dealing with my own personal family life. .

The most enjoyable part of my day here at ERS is knowing that what I do directly impacts the lives of our aging community. I feel valued, welcomed and supported, especially when challenges come up. My management team and peers listen, and help however they can, allowing me to really dig deep and give my best work each day. My ideas are encouraged and I've seen co workers go out of their way to show kindness to each other and the residents. I often find myself coming in early and staying later, not because of deadlines and panic, but because I've thought of something new I want to explore or I'm connecting with a team member. I never thought a culture would exist like this beyond  the general "Honeymoon Phase." I understand why awards are won and a large group of people have been here 25+ years and beyond. The fruit infused water in each building is  an added plus!

I really enjoyed working with the elderly residents however I was micromanaged by my supervisor every day.  There is a culture of cliques here and everyone knows it but keeps it silent to save their jobs.  It is a fun work environment as long as you can tolerate the people who try do not care about you. The residents complained daily about being treated like toddlers and the staff would occasionally do the same but worried about being caught doing so. 
 I always felt under and un-appreciated.  I could never do anything right no matter how hard I tried and I was given bad reviews by my immediate supervisor for no apparent reason.  I became sick and there was no concern, only "when will you be back to work??".  I was offered a new job and couldn't wait to run as fast as I could away from this place.  If you like feeling like you are on lockdown every day, this is the place for you!

The job is not a typical security job. You answer to pendants if a resident pushes it and help if the situation arises, put memos in mailboxes, put out breakfast during the week, deliver newspapers when COVID cases get high enough

Typical duties: screening cameras, unlocking doors thru computer, hourly tours, respond to phone calls/pagers

This is a wonderful company with great vision,  however the management and training was lackluster.  ERH was a mix of good with the bad. They value family  so work life balance which is wonderful.  Unfortunately,  management was always confused when it came to executing a project, they lacked confidence in there decisions so they would pass you along to the hire up. But, when you got to the source they would tell you to do something else,  which caused alot of confusion. Be prepared to take on multiple roles,  the one you are hired in to do is not going to be your main focus,  they will find multiple things to do, its not a one role company. If something goes wrong do not count on management,  they are not confident in themselves so they will play the blame game when confronted.

Work-life balance
Works well with personal schedule, confident the shift following you can pick up where you left off in caring 100 % for the residents.

Pay & benefits
Very well compensated for shift work, great benefits, working environment.

Job security and advancement
You get out of something what you put into it. It's there, you have to work for it.

Management
Very professional management.

Culture
Great culture, wonderful environment, a very broad spectrum of personalities amongst the precious residents...a world of experiences to hear from them!

Overall
I loved working at Marjorie P.  Lee and Deupree Cottages. I was a medication aide back then, but have since became an LPN in both Ohio and Kentucky. I have always wanted to return to ERH, a great company.

The pay is good if that is all you care about! Pay is the only thing good about this job. It was supposed to be an easy job, but there was a lack of balance between the amount of employees and duties expected (lots of work, small amount of employees). They had a 'football' team of food servers, but a small amount of dish washers. There was no balance between workers and duties; we already had enough work to do as is, but more tasks that could easily be completed by other employees in the facility such as food servers, housekeepers, and janitorial staff were added to our duties list over time.

People are friendly here. The residents and the team members talk to everyone without regard to their job level. The company is serious about inclusion and equity, which is important to me; those values are our daily practice. I'm a student working part-time, and I have been encouraged in my studies and future career. This workplace makes safety the highest priority, and that makes me feel valued. The company has high standards and expectations for staff. That atmosphere might not be for everyone, but I like knowing everyone is expected to bring their best self to work. 

Top Job Titles	Average Salary
Human resources business partner 2 salaries reported	$54,000 per year
Recruiter 1 salary reported	$57,500 per year
Housekeeper 1 salary reported	$13.66 per hour

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