field service engineer

warehouse associate

calibration technician

account manager

customer support representative

Eppendorf

So I started working for Eppendorf before the new building was even done, so I got to see a lot and get promised a lot. The overall environment was one where upper management wanted to get the most productivity out of you, the most investment in the company and  the job without actually giving you solid raises or on time pay raises. When I left finally, there was 20 dollars less in my paycheck per week despite my "raise". One thing that really stuck out to me, was that one day they gave us around an hour lunch break as part of a meeting. In this meeting they showed us their actual revenue/profit margin. The profit margin was around 19%, with revenue getting well over 100M. We were informed that the profit margin was OK, but needed to improve. That did not sit well with alot of us(and then no one was surprised at their "raise").

Management wanted a "japan-style" work environment where employees would take time off the clock to clean their work environment and the production floor. Again, this was not going to happen. The first year I was there it was a good place to work. We had a christmas party held, money and benefits were very good for what was expected of us and we were promised several things if we met our first year production goals. Well, we meet those goals and all those promises? Conviently forgotten about(get promises in writing). That is not to say my supervisor was bad, in fact the floor supervisors had very good heads on their shoulders. 

Overall, the experience here started extremely well and slowly devolved into wanting maximum production and employee investment for little to no reward. As of the last time I worked here, I would NOT recommend it as it was a few years ago. If it has changed and NOT been the way it was when I was there, it could be a place worth working again, but as my title says, the potential was there but there seemed to be no desire to realize that potential.

Every day consisted of making sure everything was done correctly and safely.  Management wanted to know of any problems or issues, and they would work on it.  There was no problems being taught new things and learning, job security all around.  Inventory was given weekly which was sectioned by supervisors choice, to do.  Working hard and showing you cared in your work was greatly appreciated throughout management. Most co-workers, as much as i hate to say, did bare minimum, but as long as their daily work was complete on time it was acceptable. I used and ran a turret forklift daily, on my own side of the buildings section's to select orders which were given on paper copy, precisely every hour and they were scanned into my RF scanner which was given, when you walked into work in the morning.  I enjoyed my work and enjoyed working with my supervisors, which never had an issue to work with you on keeping work in order and on time.  One hour lunch or two fifteen min. and one half hour lunch was given daily.  Hardest part of the job, depending on the area you picked, one week outta the month was extremely busy due to orders that needed to be filled for bigger company's selling and distributing the products. Personally i enjoyed this and it was exciting to work hard.  When my work was complete and products were dropped and packaged, brought out to the floor to be labeled and shipped, I went to the other side of the building to help my coworkers using the hi-lo's.  A pallet jack was needed and used throughout the day to bring all of our products from either side of the building to the main floor.

My typical day at work involved trying to hammer out customer issues, channel questions and develop training methods, leads and presentations. Sometimes there was too much work and sometimes not enough. 

I traveled for part of my work and it was difficult to get equitable treatment and consistent applications of policy. Don't count on being treated with respect in terms of your travel time. They once tried to get me to fly out AM redeye and back PM redeye, halfway across the country to save $100. 

I learned a ton about bioprocess applications , working in the  field, business side operations, high tech capital sales and meeting customer needs.

I had some great co-workers, especially the team at DASgip, folks in the Enfield Applications Lab, and the Global director of Eppendorf Bioprocess. 

I honestly hope they(Global Eppendorf) do the smart thing and clean house at Eppndorf North America (Hauppuage) or sell the Bioprocess business outright to Pall. Losing a vital chunk of their sales and applications teams for bioprocess and automation communicates volumes about their [on-going] difficulties. This is just constructive criticism, not disparaging them for not knowing how complex Bioprocess markets and projects are.

Have been at this company for years due to the job security and the benefits. Other then that the annual raises are a joke (2-3% if you’re lucky, favored or complain enough), and advancement is not an option for 85% of the employees who work for Eppendorf. It has been a revolving door for years now. No one wants to deal with Eppendorfs bull anymore. The HR department can’t be bothered to help advancement let alone the managers. Everyone feels replaceable and pretty much are replaceable. A new body can replace you for $15 a hour and really deserve $20+ a hour. The division I work for was the original division and makes the most fast profit and growth annually, yet we are the most under paid. The cost of living in CT does not balance the salaries or raises given at this company. If you’re lucky enough to have a spouse making more then you, sure, work here for nothing, plus benefits. If you’re a struggling single parent or some other money pressed situation, keep looking. After 5 years of being employed here, I have increased my salary by $2.50 and that includes a promotion (lol, such a joke). After typing this whole thing out, I’m just proving to myself why I’m on this app for a reason... to find a new job.

Let me preface this by saying I am not a disgruntled former employee, I just want to tell the truth about Eppendorf and prevent others from making the same mistake that I did. Thankfully I moved on and found a company that values me. Eppendorf does not value there employees and treats them as disposable. Also when they hire you they put nothing in writing and will create their own corporate lingo to essentially justify screwing you out of money in one way or another. They have horrible policies and upper management is saturated with bloated arrogant puppets. Moreover customer service is a complete joke and do not give other employees in the field the proper support they need. They also micromanage and make life generally unpleasant for you as an employee.  A poor environment to grow professionally in my opinion.

Expect to be expected to work late, weekends, and from home. Raises are not in keeping with cost of living. Yearly bonus was $50 one year. Not encouraged to share honest information. Very little chance for advancement. Changing priorities frequently. Poor interdepartmental communication. German owned and most Directors are German males. Very old-fashioned.

Great place to work..if you're interested in a job and not a career. Lacking in advancement/recognition of employees whom strive for career growth. Raises based group performance and not individual achievements/performance. Management fails to utilize skills and abilities of individual and employees become unmotivated and complacent in their job and as a result leave employment.

A typical day at working was taking phone orders and solving
customers problems. I have learned to cope with impatient customers. Management was great and it felt like working with
one big family. The hardest part of my job was to tell customers
that items they ordered are still on back order and the most
enjoyable part was to make my customers happy by following
through on all there complaints and problems.

Machine operating at Eppedorf is physically demanding. I learned to troubleshoot machine failures based on the information given on the computer or how the machine was running. I had an excellent supervisor who transferred to a different department shortly after I left. The hardest part of the job is making it through the 12 hour shifts. The most enjoyable part of the job is that you can work both independently and as part of a team.

a typical day at work consisted of troubleshooting the machinery and cleaning in and around the machine. Sometimes the retrieval of something outside the clean room was necessary but not a lot of movement. management seems to have everything under control though there isn't much to control. they are there simply to tell us what needs to be done.

Top Job Titles	Average Salary
Field service engineer 7 salaries reported	$79,071 per year
Warehouse associate 6 salaries reported	$19.33 per hour
Calibration technician 6 salaries reported	$23.33 per hour
Account manager 5 salaries reported	$100,500 per year
Customer support representative 2 salaries reported	$23.00 per hour

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