business systems analyst

account manager

account executive

territory sales

software engineer

Epsilon

Culture:
This has to be on of the worse companies to work for. The leadership is horrible and inconsistent. Managment is always looking for someone else to take the blame when the project falls behind. 
The schedules are unrealistic (thats why they say "Fast Pace") so that means those not in leadership positions are working late nights and weekends. The moral is low and stressed and the cause of high turnover.
Leadership:
The bonus programs are only for Directors and above. The position of Director is not what it is in a real IT World. They are given to incompitent people that have no idea how to run a project and have not direct reports in most cases. They are the first to point fingers at project members. Also, upper management does not support its own management project leadership teams. They talk behind peoples back and begin the process of getting rid of people only to save face for themselves without any facts. Worst of all HR supports this type of behaviors. 
Project Teams:
Sorry to say project teams are always in a dazed and confused state. The is no standard for how software is built or tested. They say there is but at every new project startup they end up re-inventing the wheel all over and making the same mistakes over and over. This makes once again for working long hours and having low moral. 
Everyone is at each others throat and intimidated by management.

Epsilon gave me a lot of experience and additional tools to “grow” with.  

There was not a typical work day - which I prefer.  I enjoy the day to day “unknowns” of putting out fires, and helping clients who have unforseen, immediate needs.  

I continued to remain calm under exteme pressure, and was daily reminded, that excellence in the area of client services is absolute key.  To execute with precision and perfection, while keeping details of internal challenges out of site of the client.

Love my co-workers.  My team was really a team.  We were all very close, and worked well together, and always had “each other’s back”.  Constantly pitching into help each others work load during busy times, or time off.  

The hardest part of the job was managing the stress that my manager was under.  Learned very quickly to “roll with what she was experiencing”, and work to make her job easier, even if it meant delaying my own “task” list, in order to keep the culture of work pleasant for all those around us.

Management is under extreme pressure, and are not experienced in management.  So the pressure and stress that management was under is un-filtered when communicated to employees.

The most enjoyable part of my job, was just about everything, but I LOVE client interaction.  I enjoy and excel at strategizing with clients, and executing tactically.

Things have gotten progressively worse in my 5 year career. What started as a promising company who is a leader in their space has become a burecratic and extremely political environment. 

There is no innovation whatsoever. Most of the large clients have left. The leadership only cares about maximizing the number of clients on their product offerings (which are horrible) and outsourcing as much work as possible to India. 

There are cases where a team of 30 has 1-2 people in the US, and the remainder in India. This leads to situations like Senior Directors entering tickets and other remedial work for which they are extremely overqualified. They also become the single point of contact as well as failure because they have to almost exclusively manage the client. 

There is no foresight, no planning, and executive reshuffles happen seemingly every quarter. Management is very top heavy, with lots of redundancy in almost every layer VP and above. No clear understanding of who is supposed to do what at that level and no desire to change. 

Publicis is bleeding talent left and right and I imagine Epsilon will fit into that culture of talent defeicit just fine. 

I will say the sales teams must be very talented because I have no idea how we keep getting clients, albeit revenue has been declining for some time.

Each day is extremely hectic from 8:00 in the morning until 7 in the evening.  So busy with work and also having to fight off and deal with back biting and blame shifting.  Meetings go on forever and are pointless.

Management is the worst I have ever experienced.  Simply the worst.

Co-workers are mostly good but have very little experience and tenure.  Always a lot of new people who come in aggressive and throwing people under the bus to try to get ahead.  Then these new people quickly leave when they realize their destructive efforts have been in vain.  They leave behind worse morale than when they arrived.  A cycle and pattern that this company seems locked into.

Hardest part of the job is dealing with all of the unnecessary stress created by people stomping on others trying to get ahead in this "no-win" company.

Most enjoyable part of the job is not being there when weekends come along that don't happen to include more work that could have easily been completed during the normal work week if it wasn't for so many really unpleasant 'political' and 'blame game' distractions and time-wasting meetings.

Epsilon has a great team of people. With the exception of senior management, everyone comes to work with a positive attitude, collaborative spirit and passion for their customers. I learned a lot about digital marketing and loyalty programs at the company. I had a great team of people that delivered top-notch results and received accolades not just from our customers but our customers' vendors as well.

While there were many things about the company I liked such as the people, the benefits and company events, the company had a lot of issues. Senior management failed to recognize high performers and high performing teams; instead, awards went to those "best liked" or in the political click of senior management. Titles were inflated. Compensation was low. The company lacked a cohesive strategy for long-term growth. Operational and development costs were high because they refused to adapt to new technologies and methodologies. Anti-LGBT sentiment was high. Also, the company was in the midst of shipping jobs overseas. I believe the most roles will be in India in the next 5 years.

Overall a good place to work, average benefits, really nice people as coworkers.  The company puts a lot of effort towards employee relations and taking a progressive attitude with dress code, work from home, etc.  However on a personal level many of my managers were not very capable of managing people, or overburdened with too much to do, and it had a negative impact on my career growth.  I succeeded despite my managers, not because of them.  I went through 8 changes in my direct manager over 11 years.  Each time I got a new manager, I had to start from scratch to prove myself as a valuable team member, making it almost impossible to get advancement or promotion because of lack of continuity.  Job responsibilities had me functionally siloed from my team.  Management didn't encourage collaboration or mentoring among team members.  Instead they set up and rewarded a competitive culture where only 'the best' were recognized.  The company recently changed to 'unlimited' time off but really hard to get management approval for days off because of short staffing.  I met and worked with some wonderful people, overall a pleasant environment; just not much room for change or career growth.

Epsilon is a top heavy structure which places a strain on the employees who actually "do the work." As resources are slim with the latter component of the workforce. This has been increasing apparent with the mid 2019 acquisition of Epsilon by Publicis. The company has been split in two with Agency side (i.e., client services) falling under Leo Burnett and "everyone else" under the Publicis structure. Noticeable work culture difference and benefits. Working under the Epsilon umbrella is stressful with talk of "work/life" balance, but often employees are working weekends/holidays because management is slow to make decisions or constantly change their minds about processes/objectives and then the subordinates are left to pick up the slack. Because of this mismanagement, there has been a sizable exodus of Epsilon talent - employees who had been with the company 5yrs+ (unheard these days) and it has really taken a toll on morale, because most folks stay at company because the people and the money. And the money just isn't worth it anymore. .

There were a lot of great, smart and fun people working there, but management was awful and constantly made decisions that were solely financially driven and strategically unsound: e.g. laying off one of the best V.P.s  I knew when #s fell short for the first time in a long while, implementing a culture of fear and internal competition with forced quarterly layoffs of 5% based on performance reviews, excessive cost cutbacks that made daily life harder (e.g. switched to cheap office supplies and removed choices, cutback cafeteria service to cheaper vendor), etc.   The merger with Aspen absolutely destroyed the Epsilon creative culture and sent morale plummeting - many great creatives left at that point.  I’m really glad I left when I did.   Can’t speak to what it’s like there now or on the technical / engineering side of the company except that I did work with many super  talented engineers, architects, etc. who it seemed like all talked about how unhappy they were with the way things were being run.

A typical day at work was when I reached my desk..I checked out the work that had to be done for the day.
Situated myself at my desk, prepared my work for the day. Turned on my computer, and started keying batches of work to be done. 
After I key all my batches, give to another employee to verify my work, and verify their batches.

Sometimes scanned the batches into the scanner that goes into our computers for Imaging to key.

Management was okay, co-workers were just ok in this particular department. Gossiped and talk about others a lot and so called clicky. Did not like all that part. This was the hardest part of my job is working with women who do not like you because they are jealous. 
The most enjoyable part was sitting there working doing the work that I loved. 

There is absolutely no vision or direction being provided by the leadership. Most (but not all) of the leaders appear to be unqualified to be in their roles based on their ability to make informed and intelligent decisions. Hard work and results are not appreciated and the lack of coordinated engagement among the teams is so obvious that one has to wonder why something isn't being done to fix the terrible culture. Management has hired consultants and paid them millions only to have the implemented solutions fail within the first year. And yet there is zero accountability when it comes to management. This company missed a critical change in market direction 3-5 years ago and has been on a downward trend since then. Unfortunately the same leadership is still in place. What use to be a good place to work is now a terrible culture and back stabbing environment.

Top Job Titles	Average Salary
Business systems analyst 3 salaries reported	$108,933 per year
Account manager 11 salaries reported	$72,417 per year
Account executive 4 salaries reported	$69,725 per year
Territory sales 29 salaries reported	$70,741 per year
Software engineer 4 salaries reported	$32.00 per hour

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