medical assistant

Esse Health

While the individual office culture is amazing and often times a family based feel. There has been a huge negative change in the CBO. The company was bought out by a California based firm a few years ago. And from that moment it was clear higher ups care nothing about their employees or patients.  Let begin with the overall management of the individual offices in the past decisions at office level were often made my managers and providers. Currently they are forcing a one size fits all approach to how the offices are being run.  This may work for some but in other well established offices with patients used to certain schedules and resources this has become an absolute nightmare.  
Second let’s discuss the new attendance policy! Involved in an accident in the way to work and sent to the ER? Unexcused! Have Covid and have to stay home from the office PER THIER POLICY?  Unexcused!  Then let’s assume that you are injured at work and have to ether go to the hospital or urgent care, you guessed it! Unexcused! In the past these things were left for individual office managers and providers to determine. But now you have HR staff who care nothing about you as an individual and can you guess how many times you may have an unexcused absence in 12 months before having correctional action? 6! Other major healthcare facilities in the area lits 12 in an 12 month period! And after that if you receive 2 more you are terminated without question. No exceptions at all, no thought for anyone’s safety because now your have people coming to work sick, often having to lie if they have Covid or a fever…  

My suggestion to the higher ups? Get back to your roots, because if you take care of your employees they will take care of your patients. People will actually want to work for your company and you won’t have such a huge turnover rate. 

Do you enjoy being bullied and belittled by management that is uneducated and unhelpful? Is your idea of a good time is working mandatory overtime on a moments notice? If you like canceling weekend plans because your lead cant stay and her desk and do her job, then The Esse health insurance department is for you!!! You also will enjoy a revolving door of  employees, poor working conditions, the most unhealthy working environment  around.  You can expect to be unappreciated and underpaid. You will, however, be expected to own a 4X4 because 10inches of  snow is no excuse, but don't worry, management wont be there. Thinking about bringing real issues to admin or HR, think you have good ideas to help, don't waste your time, they could care less and you'll be labeled a poor employee and soon discharged. Regardless how desperate you are for work, keep looking. Here our motto is We Want You Well but we will work you to death. You'll leave depressed, discouraged, and wondering why you even try.

I worked over 40hrs a week for the company. Never had a bad review. As soon as my benefits went into effect they cut me back to 20hours a week with no notice. Also refused a face to face meeting when the other nurse I worked with was offering to give me hours so I could keep my benefits. Then when I asked HR if I could transfer to another office, that office refused to hire me because I needed benefits. I loved my job, but was never treated so disrespectfully by any place ever than when this all happened. I didn't receive a thanks for your hard work, sorry, or anything. They shouldn't provide benefits if they don't want to pay them. They basically used me to get through a busy 3 months and then got rid of me. I have two children now without benefits and am having to look for a new job. Not to mention I left a full-time job to go to Esse Health and now the hours are already taken where I was.

What is the best part of working at the company?
Your relationship with coworkers and assisting members of you community when feeling unwell or having issues navigating insurance issues. 

What is the most stressful part about working at the company?
Angry patients, management supporting bad employees and riding the workers.
Corporate making decisions for clinical workers without stepping foot into a clinical office for more than 10 minutes a year

What is the work environment and culture like at the company?
I'm sure some offices are great while others lack care for the employees.   Just warm bodies in chairs

What is a typical day like for you at the company?
Fast paced, answering phones, scheduling appointments,  checking well text, patients being registered and rescheduled at end of visit. While following hippa and safety guidelines

What is the best part of working at the company?
Getting to know the patients and helping them. I 



What is the most stressful part about working at the company?
Not having a real leader in the office. 

What is the work environment and culture like at the company?
Well I feel like the company is not bad at all. It's the different offices that are the problem. Because some offices are great to work at and some are not. It's one company. With different rules at each office

What is a typical day like for you at the company?
I would say steady but not always busy. Most days I  was bored because some folks worked from home including the manager  so it really was boring.

Overall, Esse Health was not what I expected. I was not there for long but I personally do not think I'd recommend working there. Upper management is awful. A lot of stuff gets brushed under the rug when it should get acknowledged and resolved. I did not feel appreciated for the job I did. Some people are hired into higher role positions without being correctly certified for that position. A lot of things are not documented or recorded when they're supposed to be. The pay was alright but it wasn't worth the stress I felt having to deal with the horrible management and not to mention horrific patient care at times.

Office opens at 8 we see patients all day until 4 we are a typical office with day to day functions but our patients are our number 1 priority. The providers are professional and friendly they treat everyone equally. The NP is amazing and they are easy to work with. Employee Appreciation Week they truly show us how much they appreciate us and our hard work. I’d rather be at work sick than at home alone. 

Initially everyone was very friendly, I was given a rulebook as to how to do my job. Throughout my time I was there, things were not the way they seemed. Co-workers never provided any support, supervisor didn't inform me of any of my mistakes and doctors seemed careless. I was let go because my supervisor claimed "I was sick too often, and that I couldn't be on team anymore." I should mention I have terrible IBS and anxiety.

There will be those who, watch, listen, run and tell. There are double standards. Your voice is not heard, only listen to certain individuals. Management could be confrontational. Not a lot of support from HR. Company that hires family and friends.  There many be small amount of people of color hired within organization. (Administration) or upper management.

What can I say about working for Esse Health. One thing for sure is that it is a hostile work place and nothing gets resolved. The good go unnoticed and the bad do not get reprimanded as they should.
If you like to be bullied this is the place to be. Your feelings go unnoticed and pushed aside.
The few good employees that work there will help you and support you all day.
The bad out weighs the good and it is very hard to come to work and put on a smile for the patients you take care of. 

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