account manager

engineer

field application engineer

FARO Technologies

Reviewing the customer concerns, addressing and analyzing the equipment from all aspects (software, hardware, electronic and mechanical). Updating customer and company daily logs on each product with concern, monitoring and updating tracker, resolving and sales, customer service or engineering issues. Reporting to engineering, customer service director. Working with sales, customer service, engineering, production department in order to deliver quality service on a timly manner ensuring 200% customer satisfaction.
Attend daily and weekly meetings. Sharing concerns and achievments with engineering, production, quality control, customer service on our departmental meetings.
Other duties as assigned such as: computer evaluations, testing product, calibration of product. Directly contacting customers in order to address the issues if necessary. Worked from customer orders, sales orders, shipping orders ensuring our product reaches the customer on time with 0% returns on already addressed issues.
This workplace was continuous learning environment with 100% engagement which is the most enjoyable part of the job.
Another most enjoyable thing is working will all departments and ensuring the quality and growth of a product.
We had a young crew in customer service, quality, engineering, mechanical shop that work very well together.
Ended up with everlasting friends.

Executive staff is full of useless airheads who got those jobs by either being white, congenial, being with the company a long time (or a combination of all three). 

Middle management is more interested in keeping the status quo and not even put a semblance of risk in their jobs than implementing or pushing for any changes or suggestions worthwhile.

Both executive and middle management are TERRIFIED of their act being blown and someone noticing there are smart, capable people at lower levels, so they absolutely hate sends an email or has a conversation with the higher hierarchy.

CEO brought in a bunch of new people, which could have led to great changes, but instead they ended up listening to the same tired, clueless executive staff.

HR is HR, there for the company's interests. 

A bunch of people have left on top of the massive layoffs at the beginning of the year. They let a lot of people go without 
any pattern or seemingly ever considering whom even wanted to stay and now are understaffed. In the middle of a global pandemic and possible recession and people are willingly leaving this company, arrive to your own conclusions.

Chaotic place where constantly lay off,  furlough, job outsourcing, leadership change,  and company acquisition happens. Benefits cuts such as no PTO rollover and no pay of unused PTO when you resign. Also the salary raise is not kept up with inflation rate. As a result, people are getting toxic and fighting for survival. Open humiliation in the group meeting while the praise and recognition only happen behind the closed doors. Good employees are leaving while the people remain are either the political survivors or can’t get hired elsewhere. 
The leaders are usually dismissive to your contribution if they don't like you. But if their favored employees fail to deliver then they will tell you that you are a valuable asset and hope you can put out the fire. The underperformers are shield from accountability and consequence while their "valuable" employees are never treated fairly or promoted.

A typical day started with printing out a log that showed the amount of work or shipments that needed to go out that day. complete with number of pieces and address of destination. One of the things I learned while working at FARO was attention to detail which is very important when shopping to different location foreign and domestic.
Co-workers at FARO i believe is one of the things that made it fun and easy to come to work. They had a real family feel and there was really an open door policy where everyone had a voice. The hardest part was sometimes having to meet certain deadlines within a short amount of time, specially when we were depending on other coworkers to finish in time but we always managed to get it done in time. The most enjoyable par about FARO was the family aspect of the job. I believe when you have a team of people that are all like minded and have the same goal makes working easier and enjoyable.

I started in a position and moved to another department thinking that I would like it better. Same issues. Management is terrible. Huge layoff in February. No one had any notice. I had friends in other departments that were worse than mine. In accounting they said the same thing, management over there was awful, like high school. They said someone got mad and gave their two weeks last year and reported the director to HR for poor petty behavior making fun of other employees and favoring 3 or 4 employees. An investigation was done with select employees and they sold her being laid off as "restructuring". All except those favorite employees seemed to know about it, that department is a mess. They outsourced some of it and kept an employee who can't speak proper English and needs a professional speech class over experienced staff. Place is a joke.

Company is in growth mode with R&D into new opportunities due to overall immaturity of technology. Constantly expanding product line in complementary manner. However, too many duties with too few engineers lead to rushed work and released products with extremely poor quality and yield in the first year. The company is extremely profitable due to its strong sales staff but they are extremely quick to layoff engineers without a moment's notice. Company is moving to much flatter structure. In the past 6 months, they have removed 10% of "senior" engineers twice, then hired replacement "junior" engineers. However, a similar number of "junior" engineers are leaving with competitive offers. This is leading to a horrible job atmosphere with the rotating door of co-workers.

There was a senior engineer who claimed to have 30+ years experience in digital design and yet can't figure out a simple bug in I2C temperature sensor. Furthermore, he belittled the working solutions from a younger engineer and claimed he is just a beginner and the only merits of him is just being young. This  individual is just an representative of many senior engineers in the company: big ego, low competence and afraid of being replaced by young and more competent engineers. Since all senior roles are filled up and the company isn't growing, the career advancement is not possible. I will advise get as much experience and leave for a better job. 

Typical day- Day of work on line dirty, boring, difficult at times

What I've learned_ Section assembly, disk centering, cartridge assembler, final assembly, Comp/Cal, acc.assembly.

Management- Management has changed they are unkind, talk down to you, never takes ideas as good.

Co-works- Co-works must work as a team it makes the job run smoothly, some make the job harder trying to work alone, they don't follow PLC and do the job the right way.
 
Hardest part of job. Part shortages, people being out sick being short when working the line.

Enjoyable part of job. Working as a team, working with friends, doing something you love.

GREAT PLACE TO WORK, Training is phenomenal, people are nice and friendly, work environment is great, I loved the benefits and paid time off, discounts where amazing!!!!. only thing i would say is that if they had a better hourly pay i would've stayed a little longer during the morning shifts. during the nights its ok and i averaged 8-11 sales per week during the day it's not great commission during the night you get paid a little bit more. Both hourly and commission. With that amount i was pulling at least 1000 per paycheck and any more sales were just amazing. Hours are amazing i mean all around company was great just better pay your people. Learned a lot of sales techniques


Many people have left this company because of the new management team. There are bright spots, but the workload just gets bigger with each departure. Key persons leave or were part of the big layoff and there is no one to fulfill their duties. There are assurances things will get better, but they never do..   Mangers complain they spend most of their time preparing for business reviews and can't get their regular work done. Customer support is terrible. They are good people but understaffed and overworked. Customers go days or weeks without a response.

Top Job Titles	Average Salary
Account manager 7 salaries reported	$128,571 per year
Engineer 3 salaries reported	$81,667 per year
Field application engineer 1 salary reported	$110,000 per year

Working at FARO Technologies: Company Overview and Reviews

FARO Technologies

FARO Technologies Ratings

Popular jobs at FARO Technologies

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected