mailroom clerk

assistant vice president

senior reporting analyst

reporting analyst

specialist

FAY Financial, LLC

I was recruited for this company while working for another company.  I was promised better pay, plus overtime and bonuses.  I did receive a slightly higher compensation; however, there was no available overtime and the bonus system was cut within two months of my working there.  The benefits are all there but extremely expensive.  I am paying double now for healthcare for just myself compared to what I previous paid for both myself and my husband.  They do not match 401k contributions - there is a $500 max match per year.  And the vacation is 2 weeks with no opportunity for more until year 5.  I may be making slightly more per hour than my previous position, but after benefits and 401k are taken out, my take home paychecks are significantly less than my previous job.  Wish I would've stayed where I was and I am very resentful about being tricked into switching to this small company.  Like others have said, there is a free lunch every month but I wish they'd take the money for lunch and put it into the fund for employee benefits.

In the office working on excel spreadsheets for my mother who is a Licensing specialist. I would help her out with check requests as well as applications for licenses for different states in the US. I learned to be patient, calm, and understanding. The workplace is nice and well managed. I like working around others who are on their game, which the environment there was very motivational. The hardest part of the job for me would just be sitting down quietly at my desk for 8 hours. Although I start something and like to finish it then and there, I was never an office person. That doesn't mean that the company itself is bad. I much appreciate the team work and people that help when it is needed. and that's what I enjoyed the most about it. Another thing I enjoyed even though I was an intern for the summer and not full-time during my fall semester, were the benefits given for each employee. I like how everything was well planned out and the company would enlarge every month with new hard working employees.

Fay Servicing used to be a Company that cared for its Employees and the Borrowers they serviced. The Integrity has been compromised by  Greed. 

The AM Compensation lacks Transparency.   During the Interview/hiring phase,  you are baited in with the promise of an average salary of $55. $65k. However,  they neglect to share the "Switch" in which You could end up with $0 for commission/bonus or worse!!  Oweing Fay to Manage their Accounts.  Upper Management refuses to take a realastic examine of the AM Comp Plan because its Not affecting Their Livelihood. 

AM Compensation is so Awful it has placed Many AMs in tbe same position as the Bortowers We Service!!  Unable to Afford our Mortgages!! and even having to file for Bankruptcy!! 

Currently seeking other Opportunities.

Work life balance is nonexistent. Zero diversity in C suite. Poor contingency planning and development training for employees and managers. Behind on technology which results in inaccurate and inconsistent reports which cause more frustration. Benefits are expensive and 401K match is $500 total per year. Ever changing compensation model. Horrible interdepartmental communication. Changes are implemented without discussing it first with those that will oversee or manage the process. 

At the beginning the format was great! Flexibility  in scheduling, and time to actually work and build portfolio for great compensation, there was always signs of a toxic environment with the culture. There was no diversity in management and that remains to be the same. They thrived on  a comp based work logic, but within the past year even during a pandemic I have seen over 4 managers quit and 7 team members quit.  They have basically turned a loss mitigation department into a customer service call center.  There are 2 main locations for account managers and within a year the #s went from 90-and we are down to 38 account managers. This does not include layoffs. There is absolutely zero transparency in upper management and some will literally lie in order to avoid assisting and managing files that have been neglected. Until the appropriate changes are made within this company, I will not promote or recommend this place to be a good work environment.

Fay Servicing is a miserable place. No one is happy.
Everything is micromanaged and overly complicated, or unachievable. 

My team had a new manager every six months on average. Our department had 5 CFO's in the two years I was at Fay. 

Our monthly goals were far beyond achievable. Month after month we had a sales goal meeting, reviewing that prior month, ans every month, we'd get ripped a new one for not meeting the goals. If every single person on the team isn't meeting the goal, maybe adjust the goal, or I don't know, try to actually help achieve the goal? 

You have no freedoms, every second of your day is monitored by your manager. There's absolutely no way to move up in the company unless you drink the kool-aid and wait 5 years. 

I've never felt so much like was in prison, even in elementary school. Bathroom breaks are monitored and timed. Getting water? Monitored and timed. You can't even train your coworker without a manager asking why you're not on the phone. Absolutely ridiculous. I would take back the two years of my life in a heartbeat.

When I started this job, I thought it was going to be an amazing opportunity to utilize all of my previous experience to help people keep their homes. On the positive side, I learned an astronomical amount of information in a short period of time.  Exposure to the other side of finance has rounded out my understanding of the bigger picture.  My dynamic and thorough analysis determines possible resolutions based on affordability, customer intentions, likelihood of re-default, and the hardship.   The hardest part of the job is telling someone they cannot keep their home.  That never gets easier.  During these 2 years, I have become more detail oriented, perfected my listening skills, gained perspective, improved efficiency, adapted to varying personalities, and quickly establish rapport.

When I first started at the company I was excited and it was a pleasant place to work. Almost a year with the company things started going downhill. Management was poor and their work experience that was claimed to have was a lie. Management had no sense of directions which made it hard for the employees to work under uncertainty conditions. Also management doesn't listen to their employees, and they second guess them even when they are unsure of the answer (management has no guidance or directive). Management likes to implement rules but will not lead by example, the mentality given from management is do as I say not as I do. Management does provide any ways to to succeed or advance with the company, and there is alot of favoritism with certain employees. If you are not apart of the favorite crew then you will receive alot of negative sarcasm and backlash.

I enjoyed my tenure at Fay, however I was used to a more professional working environment. A lot employees were not used to working in corporate workplaces which is do to the fact Fay primarily hires based on referrals. Workplace conversations/situations leaned towards unprofessional as a result of loose representation of expected behavior. There is a lot of nepotism here by VPs that has to be called out regularly. Also, there can be a lot of miscommunication and lack of cohesive collaboration between departments which support each other, which can make goals harder than necessary to exceed. Otherwise I would return if I felt there was a position which met my current salary and career goals requirements.

My experience working at Fay Servicing was not what I expected, there was no training, lack of guidance, and management was never available. There were no sense of structure and management had no accountability when issue have been approached. Doesn’t matter what your experience and/or knowledge you had in the past, it would be disregarded at this company. 

I am dumb founded with management whom been in the industry for years can conduct process which are not common practices and agrees with upper management just to CYA, even if it means to put all the blame on the employee that was not at fault. Company always talks about having an open door policy, but when you attempt to talk to someone about any issue, the door is slammed in your face, and it gets worse the higher up you go.

Top Job Titles	Average Salary
Mailroom clerk 13 salaries reported	$17.40 per hour
Assistant vice president 10 salaries reported	$91,240 per year
Senior reporting analyst 4 salaries reported	$42.32 per hour
Reporting analyst 5 salaries reported	$34.97 per hour
Specialist 6 salaries reported	$44,937 per year

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