engineer

consulting engineer

business development executive

senior research scientist

investment analyst

FM Global provides comprehensive global commercial and industrial property insurance, engineering-driven underwriting and risk management solutions, groundbreaking property loss prevention research and prompt, professional claims handling. 

Responsibilities: 
QA Test Lead
AFM WFS project
•	QA and BA responsibilities with Affiliated-FM on their Risk Assessment Application (WFS) employing Feature Driven Development (FDD).
•	Underwent extensive training in MS CRM 4.0 (and Share point) and devised a custom prototype defect module that was later adopted as a defect management tool for the project. Created CRM Entities, Custom Attributes, Designed Forms, Workflows, Relationships between Entities.
•	Performed Entity Control and Relationship Management with MS CRM and followed CRM’s Entity Role model to ensure proper resolution to security, risk and compliance issues.
•	Developed, executed, and managed Customer Relationship Management (CRM) marketing activities in an organization, including e-marketing programs and strategies, campaign management, and analytics.
•	Created Master QA Test Plan customized to suit FDD method providing details on test strategy, tools, estimates, resources, test cases, types of testing and scheduling for the ASP.Net Application.
•	Created use cases, test scenarios and ‘scenario versus features’ traceability matrix to map requirements and features against test scenarios and test cases.
•	Created manual and automated test cases in Quality Center with data setup and performed Smoke testing and detailed functional testing of the WFS application in both Dev and QA environments.
•	Created customized Quality Center Reports on Test Execution and Test Coverage.
•	Submitted weekly status report for the QA to Project Manager on the work done during the week and plan for the following week.
•	Interviewed and recruited new QA resource, training and schedule of day today and weekly activities with regular stand ups and status checks.
•	Created high level user workflows and use cases for redesign of the system and documented the design notes – assisted BAs in reviewing their documents.
•	Presented recommendations on use of HP tools for effective test and defect management.
•	Made recommendations for setting up testing automation regression framework. Based on the framework developed QTP scripts to test the Risk Assessment Application. 
•	Tested, validated & Debugged QTP test scripts, extensively used Checkpoints, Data Tables, Environment Variables and Recovery Scenarios.
•	Enhanced QTP test scripts in Expert View by extensively using parameterization and correlation.
•	Used Load Runner scripts for checking response time of server in Dev, QA and Production environments
•	Developed SQL Queries and executed Triggers and Stored procedures to validate the database the back end of the application.

CSS Policy project
•	Reviewed Requirements Documents, Use Cases and previously written Test cases and worked with Dev and BAs to interpret these requirements for both T&C and Premium which were all ASP.Net and MS CRM applications.
•	Creating test plan, Walk through, integration approach and strategy document, test cases, scenarios, conditions and scripts, generated system test scripts for Customer Relationship Management (CRM), Contact Management and Portfolio System.
•	Created/Update Test cases for multiple functionalities of the Terms and Conditions application – Policy, Broker, Endorsements, LOB-COVs, Renew, Rewrite, FMD, Limits, and Deductibles. This also included maintaining TestCase Inventory that serves as an index
•	System Integration Testing for T&C across Policy, BI, Coverages, Limits & SubLimits, Deductibles & SubDeductible which involved testing application at User Interface, Input Data in the Front End, Validate Data at the Back End. 
•	Created automation suite that included Smoke Tests, Acceptance Tests and Regression Tests using QTP. 
•	Create Test Coverage Scenario document that presents a High Level meeting to validate if the test cases covered the spectrum of features delivered for specific iterations of application
•	Create/Update Test cases for Premium Application for the functionalities - Billing Folders, Premium Transaction, Invoice Data, Additional Charges and Minimum Earned Premium, View Historical Transactions in Quality Center
•	Authored Premium Issues-Resolution spreadsheet that detailed Issues pertaining to requirements, development and testing of Premium application and came up with Resolutions for the same based on weekly meetings
•	Performed Functional and Regression Testing for both T&C and Premium systems during successive iterations/milestones of their development. Played active role in M2A and M2B milestones
•	Reviewed Business Scenarios created by BAs during the iterations/milestones and validated the steps associated with my application of work.
•	Logged Functional and Requirement defects associated with T&C and Premium applications in Clearquest. 

Release Coordinator
•	Schedule and coordinate Full Deployments in different environments based on set schedule or specific requirements by teams using them.
•	Track and document issues found during deployments and use the same to generate metrics. The resolutions for the issues are also documented.
•	Plan, Schedule and coordinate AdHoc deployments across 10 (Dev, QA, Perf) environments based on requests sent in by teams using these environments.
•	Submit Weekly Deployment Summary to Manager updating on the number of deployments, specifying the applications that needed them. This also included updates on Tasks assigned and future plan of work.
•	Use the MSI Manifest tool to insert/update/delete the MSIs with Build Numbers for different applications before submitting request to deploy the same. Run MSI Build Loader task that updates the MSI Manifest tool with latest build number.
•	Utilize Configuresoft Reports, MSI Report Generator, Beyond Compare tools to validate successful completion of deployments.
•	Maintain a high-level understanding of the development and test environments. This involves assigning the teams appropriate Dev and QA Environments (Environment Usage Schedule) and maintaining a list of deployment items (MSI, DB, Config and Environment Changes).
•	Develop, Debug and maintain QTP, Load Runner scripts for functional and Load testing of various applications (BE, RRC, TA, BIM – all MS CRM applications) and helped update the Automation testing framework.
•	Created various Checkpoints (text, image, table, XML, DB) to validate data both at front end and back end of application and performed data driven testing.
•	Oversee the work and operations of the Coops in QA Automation team guiding them about updating documents, running smoke tests, reporting and updating issues.
•	Ensure that code, data definitions and structures, environment configuration settings as well as other changes are migrated through our development, and QA environments, in an approved manner. 
•	Attend Weekly Release Management and Planning Meeting comprised of Project Managers, Development Leads, Infrastructure, Database Engineers and Quality Assurance Leads and assist in coordinating and communicating the release and help coordinate the successful rollout of application releases. 
•	Manage dependencies to ensure risks are mitigated and issues are communicated. The goal is to consistently and efficiently deploy a quality product.
•	Schedule and hold standup meetings as needed for preparing for milestone or significant deployment.

Environment: .Net 2003, SQL Server 2005/2008, Load Runner, QTP 9.5, Quality Center 9.2, Rational Clear quest, MS Visio, MS IIS 6.0, Marimba, MS Visual Source Safe 6.0, MS Office, Front Range ITSM 5.0, MS CRM 4.0, MS Share point, PL SQL 7.1, MS Visual Studio 2008, MS TFS


I will preface this and say it depends on which office you are located and who you are working for. This review is from my experience working in the Seattle/Bellevue office in a support role. The benefits are good and pay is decent. Your work hours are steady and while they say they will ask you to stay longer when needed, I was never asked to do so.

I had the opportunity to travel to Boston for training for a week and found the people to be friendly, welcoming, and did not judge you based on your position or looks. You will find good people in this office too, but the bad experiences far outweigh the good, dangerously so, and you will not have a soul to turn to despite what they tell you. Making a complaint about unfair treatment or workplace bullying you experience will only isolate you and add to the pain. No one will believe or help you. Only ignore, laugh at you, and/or spread malicious, unfair, and untrue gossip, stalk you on your personal social media, and escalating things until you are so beaten and bullied your only choice left is to quit. It really is like an elementary school playground only everyone is supposed to be and adult. 

I absolutely do not recommend anyone work here in a support role. Particular caution should be paid if you are a person of color or a woman. The office largely contains a lot of people who have been here for many many years and you’ll find A LOT of favoritism and tight-knit cliques. It is difficult as a newcomer to find their place. There is a lot of politeness, but it can take a long time to feel fully welcomed and some never really are. 

I was told that the office ran on a hierarchal class system, and support staff are considered low class and the Account Managers and Engineers & etc. are considered high class and socializing between the two is discouraged. At the same time, I was also heavily criticized for not being social enough or not socializing in the right way and often held to a double standard while watching trouble makers go completely unpunished leaving them to run wild wreaking havoc everywhere for pure amusement. I’m a minority, they are not. Additionally, you will find you will often not be invited to team organized social or team building events. It’s the whole low class/high class thing. It's just not done here. Support staff are never invited to these. Exceptions being office-wide events like the holiday party. But team events – in this office, it’s extremely rare. 

I haven’t gotten to the job yet… Here goes – you will do nothing in this role but file and schedule meetings. Additional duties are taking notes and assisting with meeting and event preparations and maybe on rare occasions other duties as they get to know your capabilities. However, this job is largely meeting scheduling and filing and that is it. I don’t care what the job description says. That’s the job. You will have a lot of down time to sit at your desk and find ways to entertain yourself. You can ask for work, but they prefer to do the work themselves despite being super busy. Never take this personally. It’s on them. It was my understanding people previously in my role had the same experiences with their job duties, or lack thereof. 

I will end by saying there are no opportunities for growth or advancement unless you are presently in school training or plan to return to school. There isn’t anywhere for you to go here. 


On a corporate level:
- I appreciate working for a company that seems to be ahead of the curve when it comes to wellbeing, social justice and inclusion. When a tragedy occurs in the world, they're quick to spotlight organizations we can support and they match and sometimes double match our donations. 
- During the pandemic, they offered alot of resources like weekly virtual guided meditations, workouts and cooking classes. They were proactive in bringing to light mental health issues we might be experiencing and related resources. They were extremely flexible with onsite employees' needs/feelings about coming back in person. The few employees who had jobs that couldn't be worked from home were paid their normal wages throughout the worst of pandemic and then some.
- All of this sets the tone for individual offices/departments. One can freely talk about these things without fear of backlash, even being in a state that is less progressive when it comes to social justice for example. 

Overall the environment is very positive and friendly. Although your experience may vary depending on which department you are in, there is a good amount of accountability if you have important issues that need to be brought to HR. 

Cons: Corporately, there seems to be a bit of a disposable attitude toward lower ranking and/or elderly employees. A long time administrative employee was recently laid off without notice - there one day, gone the next. 

Overall an excellent, safe and secure place to work. They've been in business for a long time and have no issue maintaining profitability even in the worst of markets. They clearly out-perform their competitors with a major competitive advantage in their risk-based research and engineering approach. While many insurance companies struggle, FM consistently remains strong. Even during the year of COVID, they did extremely well. You definitely don't have to worry about job security or your future while working here. 

The downside to that is people never leave; which is mostly a good thing, but often also leads to poor performers staying in the picture far longer than any company should allow. It also leads to some people getting into management positions purely due to their seniority, which also isn't always a good thing. Some people just aren't meant to be in management, whether they've been with the company 30 years or 3 years. 

FM puts a lot of importance in remaining competitive in the market though, as a great place to work. They're a little shy on the compensation end (better in recent 5 years), but they definitely make up for that on the benefits. Flexible work schedules, healthy vacation time, and a over-funded Pension plan are some key highlights. Along with all the usual stuff; 401k w/6% match, health/dental/life/long-term insurance with plenty of affordable options, and more. 

Corporate offices are absolutely beautiful and a fantastic place to work as well. 

A typical day at work:  Arrive between 7:30 & 8:00 (my start time.)
Phones would already be ringing since we are a Global company.  With the type of insurance we handled it was very confidential in nature and we made sure it was kept that way.  When not on the phone  customers would visit our private work area, or offices for an explanation of coverages.  Particularly the people from Europe since they purchase insurance differently in other countrie.. It was a very busy atmosphere.

The company has excellent benefits; sick days, vacation days, flex time, 2 personal days, a gym , walking paths, excellent salary, long term disability coverage.  FMG is a big supporter of the United way.  During the fund raising time, they had various fun activ

The most enjoyable part of my job was working with my client base.  That I loved. 

I also worked with great Account Supervisors who were  very knowledgeable of day to day operations and kept things moving.

The best part of my job was interacting with people and providing assistance to those new to the U.S.  I simply loved it.

The hardest part of the job me was setting objectives for the year and meeting them.  Also difficult was my initial budget exposure, getting reports  from  Finance and  becoming familiar with all the lines on the report.   

What I learned:  Our CEO was the best.   Also, being a multi-cultural company I learned so much from the various people I met regarding their cultures and concerns.  I met people from London, Sweden, Australia, and every office where FMG set up location.

There is so much I learned it would be impossible to write it all down.

But I always refer people to the Company.

For many years I've worked alongside family and friends, enjoying the family mutal trends that a lot of my peers promoted to me when I first started.  I believe that our company does care about our clients and how we promote engineering and reduction of risk.  

However, last year, a lot of people were let go after the company decided to restructure how the business and the IS workforce works.  Some of those people were allowed to reapply for another position, while others were simply let go after years of hard work.  

More importantly, the company feels liberal and corporate-minded versus friendly and functional.  Management pushes the board directive down to the working class employees who toil each day and make the company run.  There is a loss of context and perspective in the upper echelon of the ranks within FM.

There are at least 3 systems of bonuses and the past few years two of them thrived and provided 5 to 6 weeks of incentives.  The last system which comprises much of the workforce, called EIP, has failed to deliver a single dollar to employees in 3 years.  All that is delivered to the workforce are pleasant sounding holiday letters.

Management has forgotten about the every day worker.  They eat up a bulk of the company dollars in salaries and many of them aren't even necessary.  FM has become too top-heavy.

Overall, the experience has left me saddened and depressed about our future as a company.

They will get you interested with the great benefits package, but this company is no longer secure or a very good environment to work in.  Management style is archaic, inept and the company is peppered with nepotism. They hired McKinsey to come in and get them ready for agile.  The outcome was to layoff many employee's, even though there was no need to at all.  Many were over 40 and are very good at what they do.  This has negatively affected morale and productivity greatly.  They put the entire IS department through a lot during the process.  They eliminated over 150 jobs and made everyone re-apply for their old job, knowing very well who they were planning on letting go, regardless of the outcome of the interview.  Yet, they kept nearly  all the managers, many of which are quite inept.  They laid off too many people for the work load and worse yet, they aren't ready for agile.  It is clear management made these decisions too quickly and with no real plan surrounding resources in place.  Managements expectations of IS are unrealistic. The open floor seating is horrible and makes it hard to concentrate.  Zero privacy.  No work from home policy.  Things seem to be getting worse, not better.  The pension isn't worth it.  Sad that this is no longer the company it used to be.

I always considered this a good place to work with great job security and a big push for work life balance. They provide great benefits with a lot of time off.  And there is a big push for progressing on a career path, not just staying put in a single position.  Unfortunately though with COVID many things appear to be changing. There is much inclusiveness within the company where you can be anything you want but the company doesn't want you to be unvaccinated.  While this may make sense in certain situations, most employees have worked remotely for two years.  Instead of valuing what employees have done over that time and how valuable they are, they are throwing away employees over their personal medical choices. Their communication in this change of their policy was disturbingly poor and took months for them to announce the termination of all unvaccinated employees.  In addition, they pushed and supported exemption requests but denied most of them with no substantial reasoning.  I would recommend this company for advancement and great benefits as long as you are vaccinated and are ok with being told when/if you will be required to continue meeting their constantly changing policies surrounding an employees personal medical choices.  

I recently got let go last week due to the lack of work flow. I was hired as a Contingent worker, temping through an Agency and was hoping to be hired as a permanent employee. I really like the culture of the company and got to build good rapports with my co-workers there. I took no days off, worked while I was really sick, and always get my work done with little supervision. I was also tech savvy so I was always helpful whenever my peers needed it and sometimes did more work than what I was actually assigned to. I am an over achiever. Sadly, I was not chosen for the position I've been working in. I've applied and was not even asked to be interviewed. Instead, they chose an internal employee and just told me they were sorry.

One evening after my shift, my Recruiter from the temp agency called me to tell me not to go into work the next day. I didn't even get a chance to pack up my belongings, say farewell to my peers, or anything. I still have my FM Global work badge that I didn't get to turn in. It felt like I got fired rather than let go due to the "lack of work flow." I felt like my transitioning out of FM Global was poorly handled and very unprofessional. I wish there was more communication towards the ending of my assignment.

Very regimented top down work culture driven by a grossly overstaffed corporate office that churns out changes faster than field operations can absorb.  Very internally focused and inbred.  Management does not advocate for employees, they are focused on looking good for next level up.  Promotions are predetermined.  Employees are sterotyped for career growth via being thrown into a 9 box "matrix".  Managers take accomplishments for granted and focus on errors.  Extremely focused on internal intermediate metrics for timeliness rather than big picture results; account teams routinely struggle to hit all the targets and if you miss them, management is hovering over you like a helicopter.  Toxic work environment.  Managers systematically encourage employees to go behind co-workers backs and report to them issues that "need improvement"; they have a system of peer performance reviews where results go straight to management first.  All in all, a toxic work environment.  Only saving grace is pay and benefits.

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