personal banker

teller

branch manager

senior credit specialist

director

FNBO - First National Bank of Omaha

Highest job turn around I’ve ever seen. Almost 30 people have come and gone in the last 6 months. Employees are fed up with such horribly structured management, basically just hiring managers that berate you in a monthly sales meeting, no matter how well the team did. The managers are not salesman. They will offer useless suggestions and speak to you as if you’re not the one out there on the sales floor everyday. This does not feel like an open communication environment, as if you speak up in these meetings or any capacity you will 100% be shot down and told you’re wrong. Commission structure equally bad, it’s based on a team goal which sounds great at first, until you realize any time you hit the team goal they move the goal post WAY higher for the next month by design to not pay it out. They will tell you things like all you’re responsible for is sign ups, then get upset when your sign ups don’t turn into approvals for the card. When you get hired they’ll make this seem like the sales job of your dreams, working in universal studios , providing awesome benefits to guests , making commission etc. What it really looks like is standing outside in the sun all day dangling cups and waving around lollipop signs in a desperate attempt to sign people up for a credit card. There is a strict quota to be met with little room for error, and this quota will constantly fluctuate as you work here with very very short notice. If you like working a job where your efforts are recognized, DO NOT work here. The managers sit in an office all day and come out to be intimidating and upset when the team hasn’t gotten the number of applications they’ve wanted for that particular day. They will offer no words of advice or support and really shouldn’t be managing a performance based team of people. As much as I had some fun at this job and met some AMAZING other ambassadors whom I am friends with today, I would not recommend working here until they change the way they’re managing this program. It’s very all over the place and asks a lot more of you mentally than you might realize. If you’re looking for sales job like I was, I can confidently say I would steer clear from this job at this time.

I was hired to be a remote (work from home) part time worker. I was originally told during hiring and training (6-8 weeks) that I would be part time and get guaranteed hours. Then I was told I was a "flex worker" where I was not guaranteed hours and had to be the early bird to get the worm for shifts two weeks in advance.

The training was bad. If you needed any additional help the trainers didn't help you. Trainers will audibly say, in front of everyone in the meeting "we covered that, look at your notes." People are people, we may miss something even if we are fully attentive. 

Managers don't really care about you either. They won't be mean to you, but won't really care about your personal situation, like say, if you are recovering from an injury, and your recovery will interfere with your attendance for the day or for a certain amount of time.

The only positive that stuck out was they were very accommodating of remote work. You could openly choose between work from home (remote) or being in the office, you could even work hybrid if you wanted. So long as you clocked in, did your work, answered calls, and clocked out at the end of your day, no matter where, in person or at home, they didn't care for remote people.

Overall, if you're looking for a work-social life, a sense of belonging, or a sense of purpose, you won't find it here. If you're looking for a job that's straightforward, you don't care for having friends at work, and are looking for a remote job for whatever reason (including but not limited too, being at-home caretaker of someone, being disabled in some way (including mental illnesses like anxiety/agoraphobia) they will work with you. I told them I had an autoimmune disease, which is true, and my employment was during another height of COVID infections, they did not make me feel weird or bad or ever imply it was "too hard" to accommodate me.

The beginning of the day was following company and security opening procedures. I would delegate all the mornign jobs to my staff. Do the usually auditing from the night before. Follow up on the day before issuse or concerns that we would resolve for the day. Talk to the staff about what sales goals to meet for the day and talk about one thing we would do extra well that day. Proceed on with the day handeling operational matters. Double checking the staffs work through out the day to make sure we can ketch any issuse before they were send through to a client accounts. Telling staff when lunches are and what their duties are for the night. Management was thorough, to the point but not always able to assist in a timely manner for us to properly correct a problem. It was a trusting environment with my staff. We all got along very well and worked superbly as a team. The hardest part of the job was the lack of trainning they did not provide for me. That made it difficult for me to do my job to the fullest and help out my staff to correct issues. The most enjoyablepart of the job was the amazing team work we built and the customers we had. We had a significan amount of regulars that came in everyday that we knew by first name and we always asked if there was anything we could do to make things better for them as a customer and the answer was usually no because they seemed so satisfied with our customer service and knowlege of products. And they never hesitated to let us know if they needed anything. That to me was great personal relation and having great respect for that company and vise versa for the customer.

If you've ever been thinking about working for FNBO, I'd say go ahead and do so. The culture was actually as great as everyone totes it to be; everyone I came in contact with management or otherwise was extremely friendly and everyone was so helpful, so you never feel like you don't have any type of support. The benefits are AMAZING, and so is the pay, and you get somewhere in the ballpark of just under 4hrs of PTO every pay period - which is well above any place I've ever been. 

As far as the work goes, quite honestly it can be as difficult or as easy as you make it to be. Some days can and will be back to back, and others you'll be sitting there for a full 5-10 minutes without a call. Granted I was working a 2nd shift (2:30pm-11pm) and this happened more in the evenings, but some mornings and afternoons can be like that. 

Training is 7 weeks long and it feels like a LOT in the beginning, but don't worry. By the end of those 7 weeks you'll actually feel like you're ready to tackle the job, and they'll ease you into it before you're in full production. Your trainers will be there for you, and you'll be in a Teams chat with your trainers and fellow trainees, and even your help desk is your trainers so you get used to doing that before you are with the "big dogs".

Overall, I'd work for FNBO again. I had personal life reasons unrelated to work which led to separation from the company. They provide you with the equipment, training and support necessary to feel like a human while working and not just another body. 

I have been an employee here for about a year and 5 months and I absolutely love it. I spent the first few months  in the office and the work environment is so welcoming  and inclusive. My coworkers and I get a long really well,  and it’s the same with my managers and supervisors. I missed a lot of work for about a month due to extenuating circumstances. My mother went missing for weeks, my grandmother passed away, and I had been hospitalized a couple of times for my mental health. I was very transparent with my manager and she was so understanding and supportive. My manager is like my second mom. I know that I can text or call her even when she isn’t on the clock and she will just listen and be there.  And she isn’t the only one, the entire Yankton FNBO team is like this. You will never feel alone or alienated for struggling with your mental health. The schedule is very flexible, which makes it easier for me who struggles with borderline personality disorder to keep my job. If you’re thinking about getting a job in collections here, do it! You will love it! Our customers are also very friendly and understanding. We do get yelled at sometimes and people do get upset, but that isn’t very often. Sometimes you get on a call with a person who is crying and having such a hard time and you end the call 40 minutes later where the same person is laughing and cracking jokes. To me, my job is more than just collecting a debt. It is more about helping people get through hard times, and letting them know they are not alone. This makes the job very rewarding. 

I loved working for FNBO. You are compensated fairly and above what any other bank is offering. I only worked at FNB for a year and received three raises within that time frame. If I had stayed with the company a few months longer, I would've been due for another raise. My manager worked with me to get me advanced to the next Personal Banker level, and she was always there to answer questions pertaining to almost anything. I will say the job is quite salesy, but this seems to be the path that most banks are going down. My manager was a great teacher, so if you're new to sales, the managers are happy to walk you through talking points and such. There are sales goals we have to meet in order to receive an incentive, but the goals are not individual but team goals, so that helps. The company's culture is amazing and FNBO is a private corporation and has been owned by the same family since its start. The insurance and 401(k) benefits are quite good, and you get two weeks of PTO. I enjoyed my time here, but unfortunately a 9-5 isn't for me given that I am a full-time student. The busier branches are nice because every day is different and unique, but the small branches can consist of slow days where we made calls to customers to keep busy. 

They pay well , but the training program for  their call centers is under developed . A company at this size should have  way better training resources and better systems to navigate calls  most systems used are outdated . The work portal where you find information  needs more improvement . Depending on your manager i didn't have clear communication and was always spoke to with a condescending tone . If we had questions and we dropped them in the team chat or asked a coworker there would be a PSA " ask help desk don't ruin anyone else's stats "  i thought it would be more of a team environment . They are sure to tell you that you're new and it should take some time to get a handle on things but when a manager sends an email with everyone's stats and put the new agents with the tenured agents . The PSA emails were those of a toxic parent " thank you for the wonderful people that did XYZ but those that didn't...." Childish . Managers in office openly talking down on their team members. Toxic work environment.

Each day is a repeat of the last. We do many logs because being a banker requires auditing each and every vault that you get into. The work is extremely detail oriented which is perfect for me because I am rather organized. The hardest part of this job would be keeping up with the business partner referrals. The banking industry has changed rapidly over the last year or so and is moving into a sales driven environment. The most enjoyable part of the job are the relationships you make with the customers and with the business partners. My coworkers and manager are very team-oriented and focused on the job at hand. My manager cares deeply about establishing strong relations with each customer. Overall, I have learned a great deal both about basic banking functions and also about how to continue to grow in the banking industry. It forces you to leave distractions at the door and focus on your work and your customers.

I enjoyed working at FNBO during my first year of employment, as my manager was fantastic and would put in effort to make sure we were recognized and fully staffed; however, once that manager left the new management would change their minds day after day, would never stand up to their managers above them and tell them that something isn't possible. We were rewarded for doing extra work in the form of spot bonuses with the old manager, but once they left we were told that doing extra work was expected of us, and if we did extra work beyond what we were assigned (which was already a lot) our performance reviews would state "meets expectations". We were consistently told that we had to trust the customer and be on their side regardless of how many times their story changed or how aggressive the customer was towards us. If it wasn't for the loss of a manager that was on our side at all times, I'd rate this job 5 stars...but with current management, I'd recommend to stay away.

The pay was fair, but the job is very stressful. People say the benefits are good, but I paid for the best insurance, and it didn’t cover nearly as much as I’d expect for the money. Turnover in customer care is crazy high. After a year about 4 of the 15 or so people I trained with were all that were left. So they were constantly asking us to work overtime, and not hiring new staff, nor giving any incentive to work extra hours. Raises don’t seem to happen. They tell you when you start eventually you’ll be able to get on a better schedule, I worked every Friday and Saturday to 11pm, but the opportunity to change never comes up. The higher ups really just don’t care about front line staff. Not necessarily the team managers, they’re nice people, for the most part. It’s the corporate office that could care less. This bank likes to act like being part of the community is important, but in the end they’re just like every bank. Make as much money as you can for the owners, while working frontline staff to exhaustion. 

Top Job Titles	Average Salary
Personal banker 99 salaries reported	$22.06 per hour
Teller 145 salaries reported	$19.01 per hour
Branch manager 20 salaries reported	$88,432 per year
Senior credit specialist 5 salaries reported	$52,823 per year
Director 24 salaries reported	$154,833 per year

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