mailroom clerk

What is the best part of working at the company?
There really is no “best part” of working with a company that lacks transparency. When honesty and open communication are absent, what remains is a culture of confusion, distrust, and disengagement. People deserve clarity—not just about their responsibilities, but about the direction, values, and decisions that shape their daily work.

What is the most stressful part about working at the company?
The most stressful part about working at the company is navigating the lack of transparency. When decisions are made behind closed doors, it creates uncertainty, mistrust, and a constant feeling of being one step behind. It’s difficult to stay engaged when communication feels reactive instead of proactive, and when clarity is withheld rather than offered.

This environment demands emotional labor far beyond the job description—constantly interpreting, adjusting, and absorbing ambiguity. It’s not just exhausting; it’s disempowering.

What is the work environment and culture like at the company?
The location where I’ve been assigned is genuinely amazing—full of energy, opportunity, and a team that’s eager to do meaningful work. However, one of the greatest challenges has been the disconnect in communication with FSA. My direct reports, the very people responsible for guiding my daily responsibilities, are just as in the dark as I am when it comes to critical updates and direction.

It’s difficult to find stability when the chain of communication is broken at the top, especially when everyone is left piecing together expectations without the clarity or context needed to succeed. It creates unnecessary stress and hinders the momentum we’re all working so hard to build.

What is a typical day like for you at the company?
A typical day at my assigned station is anything but mundane. The pace may ebb and flow, but there’s never a moment that feels stagnant. Whether it’s managing incoming tasks, responding to real-time needs, or adjusting to last-minute changes, the day often keeps me on my toes.

And yet—there’s a rhythm to the busyness, thanks to the cohesive group I work alongside. There’s a shared commitment, a mutual respect, and an unspoken understanding that we’re in it together. Even when communication from higher levels is sparse or unclear, our ability to lean on one another makes the challenges feel more manageable.

It’s not always easy, but there’s something deeply rewarding about navigating the unpredictability with people who show up, lift up, and work with integrity.

• Contractor assigned to Drug Enforcement Administration (DEA) and Bureau of Alcohol, Tobacco, and Firearms (ATF) in Asset Forfeiture Unit/Asset Forfeiture-Seized Property Section.

• Analyze information gathered from Currency Transaction Reports, Suspicious Activity Reports and IRS Form 8300s to assist in criminal investigations and determine potentially forfeitable assets.
• Perform background and asset checks using a variety of Law Enforcement databases, web based databases, public record and open source information research, Internet research and legal databases.
• Conduct asset, net worth, source and application funds as well as specific money laundering investigations against individuals and businesses.

• Investigate companies and individuals to determine involvement in financial crimes and identify any forfeitable assets.
• Conduct bank record analysis and tracing financial transactions for use in criminal investigations.
• Write reports based on analytical information obtained information obtained from criminal and civil investigations involving fraud, identity theft, money laundering and financial crimes.
• Establish case and project files while reviewing, compiling and analyzing data and information from multiple sources.
• Conduct investigations into financial crimes of OFAC level international targets.

• Enter, process, query and maintain internal status of all potential forfeitable assets while creating, generating and manipulating spreadsheets.
• Review Bank Secrecy Act related information and reports for financial analysis.

• Coordinate seizure of assets/property for evidence chain of custody as a result of search/seizure warrants.
•Write reports based analytical information obtained from research done in assisting with criminal and civil investigations involving fraud, identity theft, money laundering and financial crimes.

You will be welcomed and embraced by the customer.  But after that, you will see a change in and from the contractor (FSA). You will be nothing but a worker bee for the customer. You will do well until you're snatched up and placed into a new and foreign function and have to start from the ground up in retraining all over again with no growth or other training other than maintenance after getting into the company. The benefits will be good when presented with the offer but once you sign, a lot of them will be snatched (like the 401k match). Management, training and development, and benefits all need an overhaul. Also, the pay structure needs to be rethought. Raises don't come at all. The fact that there is no real relationship with the customer makes us cold. Don't expect too much in the way of growth. The fact that there are no real growth opportunities available (in terms of professional development training offered on the platform) makes us contractors mediocre where it's learning what you need to do, do what you need to do and get out. Not too much to gloat about as a former employee of FSA. I worked in Procurement (and ENJOYED it thoroughly as it was closer to what I'm interested in), then got snatched and put into Financial Operations (liked it until it was data entry, accounting and emailing) and then got teased by Audit (the straw that broke the camels back).

If you as a contractor come in to be a go-getter DON'T, it won't be appreciated until it is (or until what you've done is pointed out by someone else), shocking the people or person you're working under much later on. Don't do beyond the minimum unless you want to add quantifiable/quantifiable information to your resume/CV.


In all the interviews I have been on for FSA which have totaled about 7 over all, the procedure is the same. Its a tough process that lasts over an hour with a member of Law enforcement and a supervisor. The Interviewers seem nervous and hint that they have been exposed to a fair amount of turn over. I was finally chosen as a blind hire at the US Marshals and I know someone who interviewed for the same location as a paralegal. She mentioned that she would turn down the offer from a bad vibe she had if they extended it.  Strange levels of uncertainty and complex confusing attributes of the position started to emerge.....as well as an abrasive team from another company that does back ground checks. The paralegal offer and this offer were rescinded that same day with no explanation and little communication with the US Marshals. I know that there has been a serious scandal at the Marshals recently but the feeling I got is that this position might still offer compromising business practices that as a contractor on the lower tiers exposes safety. This is just my experience, hopefully not standard with in the company.

Terrible company they only care about the customer ( the agency your supporting)

Any complaints made to HR will be swept under the rug, again they don’t want to lose their customer.

The customer (gov employees) treat the contractors like third class citizens 

A pile of never ending work and your not even trained but expected to somehow complete things on time

You have no PTO, you get 1 hour for every 30 hours you work. So in 1 pay period you get 2 and 4hrs in one month. Totaling it up to 48hrs for the whole year!!!

Another thing about PTO if you miss a day you have to use whatever sick or vacation hours you have to make up for it, so that you can then take leave without pay. And then there is advance pay where you will get paid for a day you missed but since they are paying you for hours you don’t have they take your PTO every paycheck till you make up for it. So essentially no PTO.

Overall don’t work here, FSA will not care about you. It’s a toxic work environment. Shady practices!!

FSA (Forfeiture Support Associates) is a company that has contracts with federal agencies.  
As a contractor, here are some things I experienced:
Low pay
No work/life balance
Working on a team with a strong toxic undercurrent
40 hours/year paid vacation, which I was never allowed to take all at once, and did not roll over
Paid sick leave days that I would be given a really hard time if a took it
Insufficient training
Working for 'the client' meant pleasing an attorney who didn't get along with anyone on the team
Working with software that kept freezing up and/or bailing.

Being a contractor means being subjected to the office I was working at.  This means that all of the lofty ideals in FSA's conduct code meant nothing.

This was a really bad experience for me.

At my interview, I asked what FSA stood for because I searched their website but couldn't find it.   Everyone gave me a blank stare.  Then a few people said they didn't know.  Then one person asked another person if they knew.  Finally, someone said they thought it meant forfeiture something.  Wow.  



What is the best part of working at the company?
You are allowed a lot of freedom from the company to make decisions as you see fit.

What is the most stressful part about working at the company?
I am the only FSA contractor within my office and report to a satellite supervisor an entire state away. The lack of team building and structure makes some tasks hard.

What is the work environment and culture like at the company?
Very much feels like a retirement job. There is no upward mobility for me. I have not received a raise in over 3 years. Training was done mostly remote and without clarity. If you are not a self sufficient worker this is a tough position.

What is a typical day like for you at the company?
Check emails, phone call agents, police departments, data manage assets digitally and physically, juggle information transfer between customer and higher headquarters efficiently.

FSA encourage employees to work on their styles and to whatever they are comfortable. The company recognizes that uniqueness of every individual, each employee has their ways of working and achieving their desired goals, and they use different methods which they prefer to get a good result. FSA also recognizes that employee’s skills are essential to business performance, but the tools they use in their work also play a huge role. They provide the right resources for employees, they choose the right software will makes work easier for employees, and translates to a streamlined workflow. FSA come up with the best way to encourage productivity and one way they do this is to encourage individuals to take ownership over how they manage their own time and resources. Managers at FSA trusts their employees to manage day-to-day operations and coach them as needed, rather than trying to do it for them.

•	Performed obligation, modification and de-obligation of funds in Financial Management Information System (FMIS).
•	Generated and reconciled quarterly reports on open outstanding travel authorizations in Standardized Tracking and Reporting System (STARS), FMIS and E2 Solutions.
•	Processed vendor payments in multiple financial systems (FMIS and STARS) used by the agency.
•	Updated and maintained vendor information in financial databases.
•	Reviewed and entered ACH vendor payment enrollment form.
•	Audited and handled travel expense reimbursement vouchers within the Division.
•	Tracked paid invoices against purchase order commitments.
•	Provided general financial and accounting support to aid in budgetary processes.
•	Proposed recommendations for corrective actions for improper or illegal expenditures and accounting funds.

This is a great company to work for in support of the DOJ.  There's a great work/life balance and the management is there for you when you need them.  
Depending on where you work, you might have co-workers from this company in your office or you might be the only contractor in an office full of government employees. 
The hardest part of my job is the lack of work at times.  I can only do my job when the agents are taking down a case and seizing assets.  It's quite slow when they're building cases and not actively seizing property.

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