customer service representative

bartender

retail sales associate

call center representative

administrative coordinator

Famous Smoke Shop

I enjoyed this opportunity considering my family has been in the Tobacco industry for over 100 years. 

a typical day at work: Telesales and Account management. Easy going atmosphere. 

what you learned: Everything there is to know about the Premium Cigar Market. 

management: Managers were always changing, hired from outside sources, no relationship with the employees. Poor management.

your co-workers: Great people who I still talk with today. 

the hardest part of the job: Shipping problems and product damages. Dealing with the distribution parties to find a solution. It was fun but hard trying to find resolve 

the most enjoyable part of the job: The People. My clients were what made this job so worth it.

 Certain people got away with going to breaks early and frequently playing on their phones, While others got reprimanded. Management couldn't professionally separate being a friend with certain employees from being a boss, resulting in very blatant favoritism. 
They train you how to do a few different things within your first week or so, and none of it is particularly hard or backbreaking but the pay is  less in comparison to other warehouses in the area. 
They make work just about every holiday so the work life balance is more or less non existent. 

very fast paced work. starting time was 8am. received calls about placing/repeating cigar orders, inquiries about where the order is and
to try to upsell the cigar of the month. I enjoyed working with my fellow reps and the customers overall were very nice an courteous.
management was ok to work with. the hardest part of the job was trying to maintain the call handle/do not disturb time in order to properly document the account and to cross sell the product.

Both smoking and non-smoking sections, depending on preference, ample opportunity to learn new skills and explore new practices, friendly and easy-going co-workers, casual dress code, great benefits. Management and company policy changes have altered the environment within the company significantly, creating stress and tension between departments and employees / management.

Customers ordering online not very nice.
Always wanted free shipping and coupons.
must upsell every call, would get written up if you didn't in every call.
coworkers were the best part of the job.
hardest part of the job was dealing with the rude customers.

Liked the job overall sometimes being new can be hard especially working with. Temp and not through company . You only have a short time to learn job and if not fast enough Md meet quota you are looked at as not a hard worker and making to much mistakes . But the job itself was great.

Least professional place I have ever had the displeasure of working for. If you’re thinking of applying— do yourself a favor, DON’T. Management is catty and will not listen to suggestions or give help where help is needed. There is no room for advancement and they reward lazy workers because of seniority.  Bad place. 

This company has a very conventional SMB business culture. Family oriented but not modernized. The company benefits program are similar to their legacy computer systems, can't keep up with the changes.

This was one of the best jobs I ever had. It was a pleasure to work there. I worked in customer service and became manager of the wholesale division supervised seven employees. Unfortunately the company moved to Easton, PA.

The ownership has a habit of investigating people based on miss-information, talking about associates and no oral filter. The owner cannot be trusted with confidential information, such as health or personal.

Top Job Titles	Average Salary
Customer service representative 2 salaries reported	$13.38 per hour
Bartender 1 salary reported	$27.50 per hour
Retail sales associate 1 salary reported	$12.00 per hour
Call center representative 1 salary reported	$17.50 per hour
Administrative coordinator 1 salary reported	$50,000 per year

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