medical assistant

medical receptionist

patient advocate

x-ray technician

nurse practitioner

FastMed Urgent Care

FastMed is corporate medicine, get them in, get their money, get them out. There is not time for personalization. FastMed is not only urgent care, but also does much of the worker's comp for the many industrial plants in the area, DOT Physicals, xrays, suturing, breathing treatments. All of this is great, except, there is only ever one provider in MOST clinics at a time and the work load is overwhelming for one person. Because of the length of time required to do a DOT physical or a workers comp case, patients are often waiting 2 hours, sometimes 3 hours to be seen which causes much added stress on the lone provider, and I found myself constantly apologizing for the patient having to wait, although, it was completely out of my control, and was not because of me. The pay is great, no complaint there, and you will get overtime whether you want it or not, because of the amount of patients you see. Management support is limited. I loved my schedule, done by an off site scheduler, who I think did an amazing job, considering she had the whole state of NC to schedule. NC requires a supervising physician, my first one worked in the clinic on my off days and so was easily accessible, my next one worked in a clinic an hour away but was ALWAYS available by phone or other means and very supportive. FastMed is not a bad place to work, it's actually a pretty great place and you will get a lot of learning experience because anything can and does walk through the door and if the patient checks in, they will be seen, even if you can't help them (need to refer to ER etc.,) Because management is limited (there's a clinic manager, but mine came to work late so couldn't set an example) your medical assistants can be challenging, sometimes, very challenging. Would I work there again? yes, but only in a prn capacity, because of the volume of patients that came in daily, it is wearing. Not a place for a new grad because there is not another provider on site with you (although they do provide new grad training with a preceptor) Not a place for a person with high anxiety. Not a place for a person without STRONG critical thinking and skill set. Great place for an experienced provider, rounded with family medicine and urgent care, no young children at home, and need an understanding support system.

As a provider, I am extremely satisfied overall with my employment at FastMed Urgent Care. Pay, scheduling, benefits, bonuses, etc. are well above par when compared to the other surrounding urgent care clinics. Several opportunities for additional shifts and overtime, if desired.  I absolutely love the autonomy that I have at work and at the same time if I need advice or guidance, it's only a phone call away.  Patient loads can get up there, with some days exceeding 50 patients in a 12-hour shift but in my 10+ years as a provider, this has never been an issue for me.  The pace is perfect for me, slower than an ER but faster than a family medicine clinic.  I'm able to provide fast, quality care and at the same time build a good rapport with my patients, several of which continue to come back requesting me as their provider. Having worked here for almost 2 years, an initial concern that I had was with the MAs and PSAs.  I strongly felt that they were not treated as fairly or appreciated as much as the providers. They were not reimbursed for any certifications that they have to pay for out of pocket but are required to carry.  They were not reimbursed for required scrub uniforms. They received no incentive or patient productivity bonuses.  All of the aforementioned benefits have regularly been made available to providers though.  In the recent months, FastMed listened to concerns and the playing field is beginning to level out.  The turnover rate of MAs and PSAs had been slowly climbing since I started working here but that has begun to correct itself as well. Overall, a great place to work.  I feel like I work "with" everyone and not "for" anyone.  

It has been a few years since I worked for Fastmed. It will be hard to even list all the horrible things about this job. We were always staffed with a skeleton crew, which was a detriment to patient care. Patients were always angry, because they waited hours to be seen. I literally wouldn't have time to eat or use the bathroom. You are not allowed to clock out and leave the building on your lunch break, because there is no coverage. The overtime was mandatory, a 12 hour shift would turn into 14 hours regularly. The pay was horrible and inconsistent. They do not pay RTs fair pay, because they do not differentiate between RTs and PTRs. Sometimes techs hired after me with less experience would get paid more money. The x-ray equipment in some clinics is ancient. They do not provide dosemitry badges either. They make x-ray techs do MA work that they are not trained to do. I feel sorry for the patients I was forced to try to draw blood on. The PTO was a joke, it resets to zero once a year and you are left with nothing in your PTO bank. My manger said it was only for emergencies and I shouldn't be trying to use it just so I don't lose it. I have never worked for such a greedy dishonest company in my life. 
I loved my coworkers. We had to depend on each so much, because management was horrible.

You will arrive to work with no clue when you will be able to leave, at minimum thirteen hours, with 16 hours being my personal best. You will be there until the last patient is treated and the facility is clean, that's right your the janitor too. The clinics I worked at averaged 50 plus patients a day with one front office, one back office and one provider. You can forget about taking breaks, lunch included, as you will be running laps through the facility for the entire shift. When you do have any time for any thing other than patient care, the order needs to be put up, inventory has to be done, rooms need to be stocked, I'm sure the bathroom is dirty, patient call back list is a mile long and the phone never stops ringing! The problems at FastMed tend to be corporate top down mismanagement. They would rather hire secret shoppers to spy on over worked clinic staff then staff the clinics. I have worked for other urgent care providers and while many issues are similar FastMed staffing is well below anything acceptable for the patient volume, to the point of becoming an issue for best patient care/outcome. Good luck.

Close coworkers are what get you through the day. I was very fortunate to get amazing close coworkers and a great clinic manager. But upper management does not care until there’s a bad review. 

The company’s only focus is money. How many patients can a clinic staff of three people can get in a day.. that’s all they care about.  Referral bonuses are a joke. You have a few hundred hoops to jump through before you’re eligible for a referral bonus. So don’t hold your breath. 
There are no breaks. You eat when you can. And there are some clinics that pull close to 100 patients in a 12 hour shift. Makes it almost impossible to eat. 
Raises are not common. No where to move up unless you go to school on your own time and HOPEFULLY find a school schedule that works with your work hours. 
They merged with another company a few months back so they push on clinics to take EVERYONE. No matter what the person needs. Even if they know there’s nothing the providers can do for said patient. They want the money anyway. 

Its a decent job if you want your foot in the door of the medical field but not for long term. 



VERY HIGH TURN OVER. I am not a disgruntled employee that was always reprimanded. However if you aren't accepted in the clique then your job certainly will not stick! If you have leadership qualities and value doing what is right please do not apply. My first day was a nightmare! I was told not to expect any breaks or to not expect the promised pay raises after 90 days. It's ok for you to curse infront of patients, and to make snide comments about them under your breath. The wilmington and leland sites are by far the worst! They have a constant fued and they've hired so many new people that leave after a month i.e. me!  I loved working here until my strong work ethics intimidated some of my coworkers. They quickly turned on me. Very petty! These locations need immediate help or they are going to crash the company. Don't waste your time listening to the empty promises of moving up the corporate ladder either. I was told I was leader material and going places. Yep! Right out the front door! Oh and organization.... nonexistent!  Excuses  are passed out like shots at the bar.  

Very professional people, was very nice to work there everyone is so helpful and friendly.Management was professional taking care of their employee's. We had monthly cook out for the billing and collections department, it was a fun place to work at. I left for a better job offer. My coworkers was so helpful as well as my team lead. My duties were *Successfully handled Managed Care Insurance such as Humana, United Health Care, BCBS, Workers Compensation,  and all other payer insurance in the account receivables department
•	Handled claims that were underpaid
•	Processed appeals for prior authorizations that were denied
•	Worked with accounts where money was overpaid and worked to get the reimbursements processed
•	Handled Spanish Speaking Patients phone calls with their account information
•	Verified insurance information for all clinics                                 
•	Handled all insurance companies follow up for payment status and corrections on HCFA1500 claims
•	Reviewed and corrected claims based on inquiries from internal and external customers and reports produced in-house
•	Corrected claims errors and coordinated process for recovering claims payment

Learning is something that can always be expected in the medical field. You will learn something new everyday, then there are days where you see the same chief complaint day in and day out. The hardest part of this job for this company is working in a clinic with a hostile manager. When certain staff are known to have a relationship, and favorites are chosen over other staff and it is addressed with upper management and brushed under the rug, you feel like you have no management that you can trust and talk to. Then you are outcasted, as not being one of "the cool kids." Yes, any office situation can get taxing with personalities and life styles, but certain relationships should not be allowed in the work force in the same office. Over all not a bad company to work for, compensation is comparable to other facilities, job security is questionable if you are in the "click" of the likables, and they do have a great mission.

Management did not take responsibility for anything they always blamed the lack of answers  the chain of command that never got back to you about any issue you had. They change there protocols and procedures every other week and expect for you to maintain perfect accuracy in the procedures when they change overnight literally. Management will not inform you ahead of time on what you should or shouldn't do they just try and write you up when you are doing something wrong when they never taught you the right way. The clinic always are in need of some type of supplies and the employees that work at the clinic are held accountable for not having supplies when the clinical manager and the District manager get paid more money to make sure those things are taken care of. The turn over rate is very high for this company because they get people who work hard and go the extra mile but they don't get rewarded for mill and are paid the lowest every day we receive emails about clinics needing coverage but the company doesn't accommodate you if your in need a schedule changes

Poor management, long hours, never get a scheduled lunch break, they expect us to eat between patients but we’re so busy, hardly any of us get to eat in a 12-13 hour shift. We’re usually short staffed and if can’t find coverage, they expect one person to manage front desk and doing back (MA), that is unacceptable. I also always had trouble taking my well earned PTO days due to manager NEVER being able to find coverage or having myself look for my own coverage. If I didn’t find coverage, I couldn’t take my day off/days off that I put MONTHS in advance, which is ridiculous. The clinic is so dirty, cleaning crew only comes to take trash out. Floor is dirty and chairs never get cleaned in lobby. I would never have my family members come to medpost. Our clinic usually always has something we don’t have or need because manager doesn’t order supplies when he’s supposed to. It’s just an overall hot mess working at medpost. Please if you ever get an opportunity to work here, don’t take the job. Unless you like long, stressful hours w/ no lunch breaks.
Along with VERY poor management.

Top Job Titles	Average Salary
Medical assistant 13 salaries reported	$20.33 per hour
Medical receptionist 6 salaries reported	$16.90 per hour
Patient advocate 2 salaries reported	$17.25 per hour
X-ray technician 2 salaries reported	$21.00 per hour
Nurse practitioner 1 salary reported	$73.50 per hour

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