operations manager

office coordinator

solution specialist

commissioner

sales representative

Federal Employee Service Association

Former Appointment Creator

First the positive. The team and the workers are great. The ones actually doing the work that is. You are able to take time when needed but only as long as you are able to make up the hours. It was a calm environment and pretty laid back until someone in management was in a bad mood and then it went down hill for everyone. 

At first glance, the position seemed appealing: $15 an hour to simply schedule appointments. However, the reality of working there was far from what was presented. While appointment setting was part of the job, there was intense pressure to schedule a very specific type of appointment that was nearly impossible to achieve consistently. Despite signing a contract that required five appointments of any kind per day, management placed undue emphasis on only one type—setting unattainable standards that led to constant reprimands.

The workplace was characterized by frequent, abrupt changes. While change can be necessary for growth, the shifts often disrupted systems that were previously effective, leading to widespread confusion and inefficiency. Goals were consistently set far beyond what could realistically be met, and instead of adjusting them to reflect team capabilities, management increased them month after month, compounding the pressure and stress.

Employee turnover was alarmingly high. Few people stayed long, and those who showed real potential were pushed harder with unrealistic expectations. Failure to meet these expectations resulted in veiled threats to their job security. It became clear that the focus was not on supporting employees or fostering a productive environment.

What was especially troubling was the nature of the service itself. It was marketed as helping federal and postal employees secure benefits not provided by the government, but in reality, it involved selling secondary insurance products—often aggressively and without full transparency. We were instructed to avoid direct answers when asked about our affiliation with the government, contributing to a sales approach that preyed on the confusion and trust of elderly individuals. The emphasis was always on closing high-priority (A1) appointments, regardless of the clients’ actual needs.

Blame was routinely shifted onto appointment setters for negative client reactions, even though our role was limited to scheduling, not selling. Ultimately, I found the work to be ethically questionable and emotionally draining. It was, without a doubt, the most challenging and disheartening experience of my professional life. I am grateful to have moved on and would not recommend this workplace to anyone until changes have been made. I believe they have potential but it’s not there yet.

FESA has found a niche market in which to sell insurance products. >>> A TYPICAL DAY: As a benefits advisor  you will make outbound calls to warm prospects. Each lead comes from the same lead source, thus, 99% of all clients have the same shared circumstances, which makes our job reviewing their benefits easier. >>> TRAINING: Training was fun, and it was Paid -- very rare for 1099 roles! Expect a blend of independent learning and large-group classwork. 
>>>THE GOOD: Commission checks pay weekly. The company provides all free, high-quality leads! They are pre-set appts that you'll view on your work calendar. Prospects usually answer the phone in 1-2 outbound calls. The CRM platform is complex but extremely helpful in navigating leads/data/etc. ***PAY: It's easy to make $1,000-2,000/week or much more, especially if you're also closing annuity sales. You set your own schedule, so in a sense you're kind of your own boss! Need a four-day weekend off? Just block off your calendar - no requesting time off! Another thing: they are quick to reimburse you for additional non-resident state licenses.

>>>THE BAD: Outside of the work/life balance, there are no benefits at all: no health insurance, no paid time off (PTO), no 401k or pension, no E&O insurance allowance, nothing. Also, there is absolutely no residual pay or renewal commissions. This means you have to constantly be on your A-game and save $$ whenever you have stellar sales weeks. Some weeks/months will be lighter on appts and heavier on no-shows and no-sales. Have a rough month? You could work multiple 40-hr weeks and make $0.00 sometimes. Also, agents can experience chargebacks, which will be deducted from future commissions. 
 >> NOTE: Your "supervisor" is just another 1099 contract worker, called a sales coach, so he/she isn't paid to coach you. Mine regularly canceled / rescheduled our weekly coaching sessions. Unless your sales coach is especially generous with their time, don't expect much coaching, which yields to little or slower growth.

 >>>THE BOTTOM LINE: Like all entrepreneurial work, you get out what you put in. If you believe in the product and the process, you will succeed. With consistent effort, a positive attitude, a hunter's mindset, and good coaching, you can thrive here like many tenured agents do! If you're used to guaranteed base pay and good benefits, perhaps you should seek a different W-2 role. Thanks for reading my review!

What is the best part of working at the company?
The opportunity to earn top-tier income while working from home and genuinely helping people is incredibly rewarding. It’s rare to find a role where making a meaningful impact and being well-compensated go hand in hand. I also truly value the sense of community—despite working remotely, I feel consistently connected and supported by the company.

What is the most stressful part about working at the company?
It’s clearly a performance-based role—you’re expected to deliver results to maintain your position. That said, the company provides strong support by covering lead generation, setting appointments, and handling much of the back-office administrative work. This allows you to focus on preparing for meetings and serving your members. The structure is streamlined and straightforward, but consistent performance is still essential.

What is the work environment and culture like at the company?
Remote roles can often feel isolating, but that’s not the case here. Even though meetings aren’t mandatory, they’re genuinely valuable and something you want to attend. You’re paired with a coach and given multiple avenues to continually develop your skills. It’s an environment where success is collaborative—one person’s growth doesn’t come at the expense of another’s. People openly share best practices, and there are always resources available to improve.

At the same time, you have full ownership of your results. I also value being part of a community where you can share life events with people who genuinely care. The icing on the cake is the opportunity to help others and make a real, meaningful impact.

What is a typical day like for you at the company?
It’s hard to define a typical day, but over the course of a month I’m provided with a high volume of appointments. I meet with my coach weekly, attend one sales meeting each week, and join a company-wide meeting once a month, which helps me stay connected and aligned.

If someone misses an appointment, I follow up and reschedule—it’s still my lead to manage. For those who attend, meetings typically last about an hour. Overall, the workload is very manageable for a remote role, especially considering the level of compensation.

I have finally found my DREAM job!! I feel like I've won the career lottery!! FESA is a company that is driven in Service First mentality. From the owners to the new hires, we all strive for the same goal; Members first. But FESA takes it one step further because they truly treat their employees like family. 

I read a lot of the reviews before I started and I guess because I've been in sales for so long, I don't put a lot of stock in peoples' opinions; especially negative ones. Now that I'm part of this organization, I KNOW you have to hear both sides of a story before making an educated decision. 

I've worked MANY jobs over the years and I can honestly say from a personal standpoint, you won't find a company with people who actually care not only about each other but also their Members better than FESA. We all work remotely, but yet I've never seen an organization who celebrates their employees more than we do at FESA to where I truly feel this is a family.

The training is intense and you'll learn a ton in a short window. Plus, they pay you for training and even after you get out of training, so you have time to find your "sea legs".  If you can't make it in FESA, it's definitely not something they did, it's more than likely YOU. 

If you don't mind hard work, you will do just fine. I will work here until I'm taken from this earth and my only regret is that I didn't find FESA much sooner. For the first time in my life, I can truly say "I love my career."



What is the best part of working at the company?
Company gifts, team relationships (although we were told, "You are not here to make friends.", appreciation received from customers, and internal company communication is via WhatsApp.

What is the most stressful part about working at the company?
Weekly meetings (time consuming, wasteful, non-business topics, and self promoting stage), slow to none mgmt & tech support, unfair lead distributions, frequent threats/job security, encouraged script lying to customers & cheating, mandated 100 vs 50 dials per day, mgmt clicks, no mgmt follow-ups, lack of business procedures, no  source confirmation before perpetuating lies up the chain of command, and tax reporting nightmare... No deduction$ on 1099-NEC.

What is the work environment and culture like at the company?
This video is a perfect example of my experience https://www.facebook.com/share/r/15gaBMJNTB/

What is a typical day like for you at the company?
My values and goals came into conflict with the change of middle management. I will not sacrifice my character, morals, and integrity for a paycheck (direct deposit). It was just a matter of time of not how, but when would be my last day of employment @FESA as a self-directed employee. 😉

Also, service creators are encouraged to double tap dials. This falsifies call volumes as higher than actual, securing job for middle management. Focus is to dismantle the remote team and promote the onsite team, who walked out over flexing  lack of mgmt skill. KARMA is inevitable.

A typical day at work with FESA is getting prepared for the day, like checking my emails, client schedules, calling reminders to clients whose appointments are set for that particular day, Supporting and encouraging my co-workers as we strive for excellence. I have learned that there's no I at FESA, we are a team. Management is always there for me, asking what can he/or she can do for me, motivating, always there to help in area. Also, management does not just see me as an employee he sees me as part of their family and is always supporting & encouraging. The hardest part about this job is constantly calling and not getting anyone or being disrespected by client. The most enjoyable part is being at work with a group of individuals that helps one another, always smiling and patting one another on the back. It feels good to want to come to work everyday with no regrets.

Started out with six in training in between week, two and three were down to only three left. Required to work long days during training, including evenings and weekends. They say the training last six weeks but in reality, it's only three.
This is basically a life insurance and annuity company attempting to move funds from the government into private insurance, where they receive the commissions. And honestly, sometimes this makes sense.
You're actually taught during training to throw the government under the bus. This is a direct quote from upper management used numerous times during training.  Be prepared in training to be criticized publicly in front of your peers the senior Trainer expects you to do it his way and he has numerous years of experience which you can't pick up on in two weeks. He is very good, nonetheless. The training is a bit inconsistent, depending on who is teaching the class that day they may tell you to ignore what the previous Trainer said and do it their way. This happened a few times during training. You can be successful. I believe at this company, but it comes at a price. Just do your homework. Also, this company retains your renewals.

Our leadership is driven to support, empower, and push for excellence.  The culture is competitive and everyone is willing to help you win at your personal goals.  The average day allows for you to enjoy life outside the workplace.  The compensation is fantastic with no ceiling.  

The job is not easy and requires you to take action to push yourself, learn to hone your craft, take continuing education opportunities, and to take ownership of what you do well as well as where you fail.  Expectations are clear.  Leadership and team members are willing to help, however it is up to you to deliver on your performance.

We work remote and therefore you are required to self manage your tasks and be the kind of person that doesn't need to be around a group of coworkers all day.  Despite working remote the team is a close group we have a family type atmosphere.

Working at FESA has been an incredibly rewarding experience. The company culture is one of its strongest assets — supportive, collaborative, and genuinely team-oriented. There’s a real sense of purpose here, and leadership actively fosters an environment where everyone’s contributions are valued.

One of the most impressive things about FESA is the opportunity for rapid advancement. If you're willing to work hard, take initiative, and deliver results, your efforts won’t go unnoticed. Growth here is based on performance, not just time served — and that’s both motivating and refreshing.

Overall, FESA is a fantastic place to build a career. The positive culture, strong leadership, and clear paths for advancement make it a company where people can truly thrive.

Having been with the organization for several years, I’ve seen it evolve in positive ways, particularly in terms of maintaining a manageable day-to-day workload and delivering consistent results.

That said, there has been a noticeable shift in management approach in recent months. Expectations around turnaround time and productivity have increased, but clearer guidance on task prioritization would be helpful. With multiple deliverables often requiring attention at the same time, the absence of a clear hierarchy can make it challenging to manage work efficiently.

There has also been a change in team dynamics. The work environment has moved from being more open and collaborative to a more formal and distant culture, which may impact communication and overall morale over time.

Improved alignment around priorities, expectations, and communication could help support both performance and employee experience moving forward.

Top Job Titles	Average Salary
Operations manager 4 salaries reported	$42,000 per year
Office coordinator 2 salaries reported	$16.00 per hour
Solution specialist 3 salaries reported	$55,800 per year
Commissioner 3 salaries reported	$58,233 per year
Sales representative 2 salaries reported	$15.00 per hour

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