customer success manager

software engineer

sales representative

partnership manager

senior software engineer

Feedonomics

Overall, Bigcommerce is doing a LOT of things right. This is a company that truly cares about its clients success and the welfare of its employees. We are encouraged to not only voice what would make this a great place to work, but get involved in making that happen. We are very careful about the team members we bring on, and we make a point to hire people who have a great attitude that add to, not subtract from what we call the "Mojo".

We are intrusted with a lot of information, and the employees value the transparency provided by management on key decisions, issues, and potential partnerships. Every Friday, management gives updates on what is going on with their team, then the floor is opened for team members to thank each other ("shout outs" as we call them) for us to thank anyone who really helped us out that week.

Medical (as well as 80% of dental and vision) are paid for in full by the company, as well as 2 life insurance policies, a long and short term disability. I've never felt like I couldn't take a day off when I needed it and we are encouraged to take that time to recharge. In addition, the company just added 2 paid volunteer days to encourage us to make a difference in the community and be a part of initiatives that matter most to each of us.

While we are transitioning out of start up mode, with our stage of growth comes some of those growing pains, learning how to communicate when its 30 people vs 100 people and figuring out how to get the needed processes in place without making it feel overly structured. Sometimes this can cause stress, but the good thing is that we have a "we are all in this together mentality" and most people seem to understand that at the end of the day we want to reach a common goal. Some departments have more clear growth paths than others, so my only complaint would be uncertainty as to a path in certain areas, while others have a lot of options.

Pre-pandemic, when everyone was at the office, BC was a great company with a great culture, with many opportunities to advance.  However, after COVID (or the hysterical and costly reaction to it), that culture disappeared.  You would think being able to work from their 2nd home, anywhere in the country (and even the world), without notifying anyone, would be a great privilege.  However, many employees just became more and more demanding, entitled, and less cordial to fellow co-workers.  Many departments became isolated from each other, and became downright hostile to others in different departments.  The CEO knew this, but everyone through a fit if he didn't make statement from what was on the news, and kept compromising and giving-in to outrageous demands.  

The stock tanking and the layoffs were well-deserved.  Everyone I know on that list 100% deserved to be laid off, but I know a couple more who belonged to the good ol' boy club and still stayed, despite how lazy and incompetent they were.  Not sure if this company will ever recover.

Bigcommerce has changed radically over the past year. It used to have a great deal of freedom in the day to day and the management rewarded initiative and performance.
However, since the management has changed in preparation of going public, the support department has taken a new direction which brings the quality of the job and overall direction more towards a high-pressure call center environment than the previous culture. Advancement opportunities have been reduced and raises have been put on hold, and the overall freedom of the job is not at all close to where it was. The department is chronically understaffed and representatives are not empowered to have the ability to control conversations with clients, which can lead to a lot of conversations that tax endurance.
The people there are one of the biggest redeeming aspects; the environment still has good culture in some regards and there are many people who are working to try to arrest the current management trend.

As a senior software developer for 35+ years, currently doing machine learning, this has been the best place to work of all.  I'm always very busy, managing multiple projects, having an active role in decision-making and code outcomes, as well as infrastructure design and implementation.  Feedonomics encourages both learning and teaching: we have technical luncheons to share learnings with other team members along with daily scrums.  New tech learned here: Php, Ansible, Redis, Spark.  The culture is by far the best I've worked under; there is very strong support for high customer service, personal accountability, and teamwork.  We have workshops specifically for these very things, and they are fun.  The hardest part of the job is keeping up with the fast pace of progress, with increasing personnel, new tech stacks, and unanticipated challenges.  The most enjoyable part of the job is two-fold: working on cutting edge tech, and working with some of the finest management and teammates ever.  Oh, remote working is also ok, which is great.

I worked at Feedonomics for nearly two years, and overall, my experience was good but not outstanding. The company had a fast-paced environment with plenty of opportunities to learn, especially for those interested in e-commerce, data management, and technical support. My role involved resolving support tickets, troubleshooting API and data feed issues, and optimizing client integrations. The work itself was engaging and problem-solving oriented, which I enjoyed.

The team was supportive and collaborative, and management was generally approachable, though at times, communication could have been more structured. Training was available but often hands-on and self-driven, which could be challenging for new hires. While the workload could be heavy, it was manageable with good time management.

The company culture was decent, though there were some growing pains as the company expanded. Compensation and benefits were fair, but not industry-leading. Overall, Feedonomics was a solid place to gain experience in tech support and data management, though long-term career growth opportunities felt somewhat limited.

To say I love BigCommerce and the team here is an understatement. I have worked at BigCommerce for sometime. Its been gravy and fun for me. Has there been issues? Sure! Have they been resolved? Yes! Will there be more? Probably! No place is perfect. However, BigCommerce has a wonderful senior and executive management team that continuously strive to make this a GREAT place to work. I give them an A++++. They consistently go above and beyond (at surprising lengths!). However, it just reiterates their goal to be fair and give people opportunity to grow.

Here is what I say to any review, less than a 4. bah humbug :

Good luck finding this environment and level of talent anywhere else! Sit, listen and learn. But, if you don't love it. The person reading this review will. :)

It was a good company to work for. People were friendly for the most part. Shifts were set, so that was good. Didn't like the pay frequency of two set days a month instead of every two weeks. Had free lunch on Tuesdays and open kitchens. 
Breaks were set for 2 a day and lunches were an hour. 

However, you are CHAINED to your desk. There isn't any reason for it. Plenty of people working so there isn't any reason you couldn't pop to the kitchen and grab a drink or snack and come right back. And you got 10 minutes of extra time to take throughout the day. But if you weren't feeling well and used that time at once plus your breaks, you got a talking-to. While that extra 10 minutes seems nice, if you have a condition that causes more frequent bathroom visits, they won't make an exception. Yes, I'm speaking from a personal experience. Otherwise I'd still be working there. Oh and like most customer service jobs, it could be done from home.

It's funny how every ad for a tech support position for Bigcommerce says "skateboard while solving client issues".... except you won't ever have time to skateboard. You are treated as a slave, nothing matters but being on the phones. You will work your butt off, and get nothing in return. Management used to be great, but early 2014 was changed to new management which emphasizes the "slave role" you will play. You are nothing but a drone to them, and you are always "replaceable". 

If you enjoy working hard and getting nothing in return, bc just might be for you. You will more than likely need to spend 1.5- 2 years in a low end support position before ever even getting considered for a promotion. Then someone else who's been working there for 4 months will get the position (because they were a former co-worker of management at a different place of employment).

If you have no experience what so ever, this would be an easy entry level job to get into. You'll enjoy working here for the first few months, but after that, management will take it away from you. Have to meet the metrics given to you base on your level every month or you're fired. Even if you done what you can, you can fail your metrics because the person you were assisting was having a bad day or because there's an issue thats out of your control, and upper level can only resolve. Also you are micromanaged. If you have your own way of doing things, management will force you to do it their way. Also favoritism plays a role in when applying for a higher position, not just your knowledge,and skills.

Workplace culture is the main attraction that recruiters and management use when attracting prospective employees to BigCommerce. On the surface, BigCommerce holds the appearance of being an inclusive and diverse work place, however, recent events have shown the executive leaderships true colors and how they do not actually value their Black employees or POC employees. Promotions are often handed out based on who is friends with management as opposed to who is most qualified. Employees are severely underpaid when compared to industry standards. I have learned and grown a lot in my role at BigCommerce which is a plus and my direct manager has been extremely supportive in fostering my personal and professional growth.

Top Job Titles	Average Salary
Customer success manager 7 salaries reported	$102,396 per year
Software engineer 4 salaries reported	$143,625 per year
Sales representative 3 salaries reported	$66,000 per year
Partnership manager 4 salaries reported	$98,750 per year
Senior software engineer 5 salaries reported	$130,460 per year

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