case manager

interventionist

administrative assistant

Felton Institute

While the mission is meaningful, the internal environment is disorganized, stressful, and unsupportive of staff well-being. Leadership often prioritizes optics over program quality or staff needs. Priorities shift frequently, decisions are made without input from those responsible for implementation, and deadlines can be unrealistic given the resources provided.

The culture is fear-based and top-down. Staff are often left without clear guidance, given tasks last-minute, and subjected to excessive scrutiny when results don’t meet shifting expectations. It was common for employees to feel they had to walk on eggshells to avoid conflict. 

Raising concerns about operations, workloads, or reporting practices rarely led to constructive change. Instead, concerns were often downplayed or dismissed, creating an environment where employees hesitated to speak up even when they identified problems that could impact compliance or program success.

Reporting practices were focused on presenting programs in the best possible light for audits and funders, even when results were mixed. This put staff in a difficult position and created ongoing ethical dilemmas about how data was represented.

Meetings were often used to announce decisions that had already been made, rather than to gather input, and policies changed frequently with little notice or support. These conditions created unnecessary stress, confusion, and burnout.

There is little infrastructure to support employee well-being. When staff experience mental health challenges, there are no clear processes for support, and requests for accommodation may not receive meaningful follow-up.

Overall, while Felton’s mission is admirable, the internal culture is challenging. Prospective employees should be prepared for a high-stress, top-down environment with limited transparency, frequent changes in direction, lack of essential tools, and minimal support for staff wellness.

Felton Institute as a whole is a wonderful agency to work for. In my position, I felt supported by my leadership and trusted as a leader myself of my program, which really helped me build my own leadership skills and be confident in my leadership. The only reason I am no longer with the company is due to contracted program logistics. The program I was managing was contracted by County to provide our services and the County chose to not renew that contract due to CalAIM and payment reform (budget cuts essentially). Had this not happened I would have still been working there, guaranteed. The home base of the agency is in the bay area which is not a commute 


A lot of the teachers and TAs are great, the Early Intervention team is legitimately incredible and so passionate. 
The overall culture though? Horrible! Rampant disrespect and disregard of early intervention kids, except when convenient, Not enough Spanish speaking supervisors, EI team is beyond overwhelmed (everyone is), management seems to think that Costco cakes will cure burnout instead of stepping in to actually provide assistance when needed. 
Told to pay for important safety measures ourselves, but can shell out tens of thousands of dollars on union busting lawyers. People wouldn't be this frustrated if they felt cared for. 

What is the best part of working at the company?
This is a place for learning and growing.  I appreciate new experiences.
Thank you,
 Felton Institute 😊 


What is the most stressful part about working at the company?
Some of the clients, eventually we come an understanding. I go above and to supporting the client, and meet them where they are.

What is the work environment and culture like at the company?
Muti cultured and it a environment  where you can get yourself  back on track.

What is a typical day like for you at the company?
Very refreshing.  Everyday experiences to flashback on.

It is a huge non profit so it isn't perfect. But its a super supportive and inclusive work environment in which employees voices are heard.  Employees are given internal opportunities for growth. The leadership is very diverse and the company really does LIVE ITS MISSION.  Felton is a super old non profit but it is also very innovative and flexible, which is incredibly unique. I am happier working here than anywhere I have ever worked before.

My supervisors especially the CEO have been so supportive of my innovative ideas that I want to see turn into reality. there is a sense of belonging and it truly feels like a family environment- we’d bring food we cook for each other and find the time to laugh. The job culture is right up my alley and feels at home. 

What is the best part of working at the company?
The best part of working at Felton is being able to assist those in need…..

What is the most stressful part about working at the company?
Not being able to reach everyone in need

What is the work environment and culture like at the company?
Felton fosters a supportive work; and appreciates folks with independent skills 

What is a typical day like for you at the company?
Direct client support is constant

What is the best part of working at the company?
It's located close to my home which gives me a short communte.


What is the most stressful part about working at the company?
The complete lack of planning and accountability on the part of management, coupled with the chaos of daily operations would try the patience of a saint.

What is a typical day like for you at the company?
Superficially benign, yet underneath it all, very stressful.

I worked in the Felton's SCSEP program for one year.   Great manager who truly cared about her team.  Hard-working, diverse and creative team members.  With the pandemic beginning a month after I started, we all shifted to remote work, which curtailed most of the planned face:face outreach, however, our manager found ways we could continue contributing by doing a quick pivot to Zoom, online training and meetings.  I enjoyed my year and my team!

What is the best part of working at the company?
they ignore you and you can go your own way

What is the most stressful part about working at the company?
they ignore you and you don't get any help

What is the work environment and culture like at the company?
negligent and uncaring; you don't get any help

What is a typical day like for you at the company?
empty.  no work to do.  supervisor always missing

Top Job Titles	Average Salary
Case manager 3 salaries reported	$64,667 per year
Interventionist 3 salaries reported	$55,869 per year
Administrative assistant 1 salary reported	$19.00 per hour

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