full stack developer

software test engineer

product owner

recruiter

systems analyst

Fidelity TalentSource

Do I wish time travel was real!? I was placed at Fidelity Investments and that means financial things going on.  I worked in the Outsourcing department for a client.  Customer Service is a Customer Service, Right?

Improve your chance: Read company reviews, work environment reviews make sure you are willing to be what they want, Interview and first day: observe and smile, more than you have ever done in your life.  Go home and assess the mental notes you remember, daily and improve the next day.  Dress as if on interview every day you are there, don't worry about impressing FT employees, except SME, this is a corporate environment.  Note who your trainer is and get to know what they like, why they started working their, in other words interview them!  Get to know or introduce yourself to any and everyone, don't be weird. Every choice you make could decide if they keep you, so be willing!!!!!!  Smile Smile smile.  Engage into conversations even if you think they are stupid or gossip, just don't gossip.  Don't be caught around someone slouched over and complaining.  Bring your own lunch if you can, more time in the building being noticed the better.  Use your strengths to your advantage, speak up more, give tips on what positive thing worked on a call, if you passed a test in class, or share something positive and helpful, not matter how small it is.  Find out what the trainer cares about who, and get to know it.  Show initiative early!!!  Celebrate others, everyday! if you don't get the job, chances are someone else did more than you did to earn it, at end of contract if you were an awesome person, find a reference and you shouldn't have issue landing a job elsewhere,  Obvious, Send Thank you notes to HR that you loved the opportunity and to include you for future opportunities.  Update Professional network and social media

Happy Hunting

Many good people work there and it's good stepping stone for those starting out. You can participate in meetings and attend parties just like the regulars. Everyone loves being there and they are helpful. Many of them started as Fidelity TalentSource and they will tell you their stories. They treat everyone, perm or temp, with respect and will make you believe that anything is possible.

You hear all of these success stories of people who get converted after a few months to a year, but the truth is conversion depends on luck and if they have slots to fill. They dangle conversion over your head like a carrot and will replace it with a stick. They will make you believe conversion is possible, but remember that you are up against other TalentSource employees, and some of them are looking to get converted as well. It doesn't matter how hard you work. Maybe you will get converted, Maybe you won't. It really is in the hands of fate.

You basically live and die by the contract extension, which is a scary proposition since there are no guarantees you will become permanent or if your contract will be extended. Near the end, I was starting to feel disillusionment because of lack of work and communication with my manager. When and if you are released from your contract, use the experience you get from this job and take it with you when you look for something with better job security.

I enjoyed getting up in the morning, doing the work, and also miss all of the connections I made at Fidelity.

I was promised career vitality and ample opportunity, regardless of whether or not my current contract would be extended. Near the end of my current contract, I actually had to ask what the decision was regarding my contract, so I could mentally prepare myself just in case. While working with fidelity, I challenged my management team a lot by asking questions(was being taught by experience, not policy) throughout the contract and what do you know? my contract is NOT extended. I explained everything to HR and they insisted I would be able to reassign as per their direction.. with no problem. HR and management encourage me to apply for reassignment, I have an interview and get told the role I applied for was previously filled before the interview. The other positions I applied for, I would not be considered because they were in the middle of their interview process. Extremely Unorganized and poorly executed business plans. I have bills to pay and HR insists I “stay hopeful” and “keep applying to other positions being posted throughout the company, I will find the right fit.” Wishful thinking does not pay the bills. 

I worked hard in hopes of staying with the company because of all the wonderful benefits offered but they will try to mentally break you and throw you off your A game if you don’t look the part or ask too many questions. Goodluck and beware! 

I was a Mail Assembler at the Mailroom for Fidelity in Jersey City, NJ. The only thing that I have learned that the Work Environment can be very political. Management was never upfront as to how much keystrokes per minute required for this position once they interviewed and hired me and my immediate supervisor just wanted me to work fast fast fast. I was not even given an assessment test prior to hiring me for this assignment. In addition, I was not happy that he judged my Work Performance from my first day which carried onto his generalizations of me as an Employee until they decided to let me go Two Days after they hired me. Also, I thought I was doing well since my immediate supervisor did not make an issue about my speed during my 2nd and 3rd (my last) Day there. I got along very well with my Fidelity Co-Workers and they treated me as if I were one of them. The hardest part about the job, management was not straight and upfront with me and they have not even trained me so I had to learned everything by myself and my Co-Workers were kind enough to show me how the work is done. The most enjoyable part about the job was my Working Hours and easy transportation access.

The Project Coordinator is responsible for up front verification of data prior to testing for up to 129,000 clients which involves millions of participants.  Create methods and procedures for compliling data, verification and testing.  Work with Communication Consultants/Analysts, Project Managers, MEC, Campaign Managers, Marketing Communications, and Operations to set up client specific email messaging, deliver the messages to a defined group of recipients and publish plan-related communication material on Client Website.  :
 
Adhere to compliance dates and fully support any and all initiatives related to testing of Client Website.
 
Research and trouble-shoot issues related to findings during verification.

Serve as SME for building requirements for new capabilities, testing, and execution the work.
 
Provide feedback and testing results to team.

Manage test verification and testing results in Excel.
Strong project and time management skills
Strong customer service skills
Ability to multi-task high volume
Creative problem-solving skills
Risk management skills/awareness
Interpersonal skills
Negotiation skills
Technical aptitude and ability to work with multiple systems and tools

A typical day as a contractor was making sure I arrived to work on time or well before my work day began and prepared a game plan of how I expected my day and work load will go, becasue I found it to be a lot more effective. I have always found management to be coachable, open to providing feedback, and very supportive. The culture in the work place to me, is very diverse and I really enjoy meeting new people and learning about their different backgrounds and culture. 

The hardest part of the job for me as a contractor was, getting to know my peers and others who are already in a permanent position with the company and eventually having to separate from those same peers, that I had a wonderful opportunity to get to know. The most enjoyable part of the job as a contractor and again for me was, to have the opportunity to meet new people, gain and/or improve skills, receive proper training, and have the opportunity to get involved in community and work place activities.

We went through training and learned alot about what was expected. The only difficult part was learning two different systems, one which was very user friendly and the other was an old system that was very difficult to use. We answered incoming calls about the insured’s insurance policies. The management was ok but not always there to help. We had wonderful coworkers and we all tried to help one another on the difficult system, which was the hardest part of the job. I really enjoy helping people so that is the best part of the job. They have wonderful benefits. Unfortunately my daughter got double ammonia and was almost hospitalized so I was unable to get to work because she was very young and it was very serious. I chose to take care of my daughter over the job.
They did call me a couple weeks later to offer me another job, but my daughter was still having problems and I couldn't accept the job at the time.
It was a great company to work for and I was very sorry to have to leave the job but my daughter came first in her condition.

I worked as a contract employee at Veritude assigned to Fidelity's Call Center in Durham, NC. Training was not sufficient and new hires were taking live calls with little training or simulation time.   In addition, during daily team meetings, each team member's performance metrics are displayed for other's to see.

Your performance metrics should be between you and your manager, no one else.Displaying an employees individual metrics so blatantly in front your peers is a form of intimidation and shaming. In addition, you are literally micromanaged on everything, including breaks. This is a large Financial Services Company with grown adults as employees, not a nursery school. Have they ever heard of respect and trust? Team leaders make themselves unavailable and expect you to use skype to message them, rather than walk to your desk when needed. Workplace politics and favoritism are also rampant within management. 

Avoid this position at all costs. Not worth your time, stress and aggravation.

The benefits are basically zero.  My coworker had their best plan and went to get a root canal and he said it was like he didnt have insurance.  There is no PTO and you dont get holidays off but if you stay with them for a year (the shift I got was 3rd shift at the data center working four 10's either wed-sat or sun-wed, so weekends and holidays).  But if you last a year doing that they will pay you an extra paycheck every 6 months.  This basically amounts to them cashing out what PTO you SHOULD have gotten and giving it to you as a "bonus".  The group I was with I worked for talent source (back when they were called veritude) for almost 2  years before being hired on to fidelity full time.  The only reason I was converted was because someone at fidelity in our group got fired... otherwise I'd still be a contractor.  So the only way you're getting a promotion here is if someone dies or gets fired or finds a new job. 

There is a reason why Fidelity Talent Source exists, and don't be deceived by promises that you will be converted over time. Getting hired directly by Fidelity Investment is the most secure possible route into working at Fidelity Investments. However, if you are desperately in need of a job to survive, take the talent source offer and work on getting something permanent and secure because it could take you forever to transition to a full-time role and risk getting terminated early with or without notice or not getting renewed after your contract.

The hourly payment may look good on paper but comes with zero benefits; you will be asked to take some days off without pay, making you believe you need the rest to recharge, but this is a management trick to reduce cost. 

The team you will be working with will significantly impact your career; there is so much internal politics. Poor work culture and managers poorly communicate, but I believe this is different in a few teams.



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