personal banker

financial advisor

branch manager

insurance agent

member services representative

Firefighters First Credit Union

If you are looking to work remote at this company, be prepared for a bait and switch. They HAVE NOT prepared to handle remote work. The interview process they DO NOT clarify that 7:00a-4:00p is PST time. (Be sure to come with a list of questions in the interview). The emails are not tailored for those working remotely or for those working remotely so you'll feel a bit left out. Inclement weather is taken out of your PTO time instead of having it approved by the Board and added to your time card. It will also be unpaid if you have no PTO.

The systems are ANCIENT. Instead of working smarter you will have to work harder to get it to do what you need it to. The core system is NOT user friendly. The only good thing about it is the pay ONLY if you are working in a lower cost of living state. Also, you do not have to pay for the benefits (health, dental and vision) if it is only you. Be sure to check your paystub. If you are suppose to get a certain reimbursement such as for your internet, it should be reflected. Sometimes it's not added.

Training is non-existent and there is no consistency within the company. You will have to learn things on your own unless you are a teller or FSR. Training on how to use the core system is not taught in training and it should as everyone uses it. Pay attention to the little things because they are an indicator of the company itself. 

You would think this credit union would have more resources,  locations, and working hours should be expanded to accommodate different shifts, lunch hour should be 1 hour for all employees.  Regardless if main location is corporate office,  employees should be allowed to wear business casual attire at all times. I love the fact that this Credit Union serves our brave firemen,  but it should focus on both member and team member retention. In addition 30 minutes lunch for individuals working in call center is not the best as one barely has time to eat,  let alone unwind from phone calls. Different employees commute from different areas,  therefore shifts should be between 7-6 pm M-F
Hiring process needs improvement as well, business professional attire should apply to Branches only!!! 
If not interested in a candidate, kindly send thank you email generated by computer. Improve method of sales/goals tracking. Strive to be company potential employees want to join as well as Members

What is the best part of working at the company?
The people you work WITH, the schedule and pay 

What is the most stressful part about working at the company?
Management, most of them lied to get the RO position so you get stuck with people that know less than you over you

What is the work environment and culture like at the company?
Fake, they will say they care for you but the moment you decide to speak for yourself you are OUT

What is a typical day like for you at the company?
Simple management will just get onto you for finishing up your work and not wanting to do others job

My experience with this company was a great one. I started off as a contractor and migrated as a part time employee to full time. I had the pleasure to work in 3 different departments. The culture here is of loving, compassion, understanding, and a giving spirit. My last year there I suffered a great loss. I lost my youngest son/child. There, my work family catered to emotional need. They understood why I needed to take off and ultimately understood why I departed. This company is absolutely amazing to their employees.

Working there was like learning everything that someone read in a management book and was trying to implement. Management wants everything big banks have but not the staff or resources to do it. Fantastic co-workers though. Hardest part of the job is the work life balance. If you're not killing yourself then your job is on the line. The best part was the people. Outside of management it really is a great team.

They really do put their members(Firefighters) first and have really great rates and benefits for their members. They are a smaller company so employees wear many hats and the training process for new hires was insufficient. If you’re a banker be prepared to either be always selling or getting pressured to be selling. If you’re trying to help a member get a loan be prepared to use 3-4 out dated program just to try to get the loan approved. Loved talking and working with the firefighters that was the best part.

This has been my worse job ever!! The environment is awful and micromanagement is at an all time high! You won’t advance if you don’t participate in after work events or have a college degree. The management here is terrible and they all need diversity & inclusion training. They don’t observe Juneteenth or Veterans Day. It was just an overall terrible experience and I wish I’d never worked there. The only thing I enjoyed were my co-workers. 

A very busy work atmosphere. Answering several phone calls/emails/IM's and also helping co-workers with DMV questions.
I was responsible for all the DMV processing for seven offices. I had to be and was very organized and did a lot of follow ups. I was always on the phone with other banks and dealer ships to follow up with titles and DMV required paperwork to get the job done in a timely manner.

The work culture here is balanced to say the least. Firefighters First CU genuinely care for their employees and keep the moral high with all they do it encourages all to treat the members with absolute care.

The staff and credit union members (firefighters and their families) are the best part of this organization. Expect the lowest pay scale for the most highly experienced. No annual raises. Bonus pay for performance. Flat organizational structure lends little by way of upward mobility.

Top Job Titles	Average Salary
Personal banker 29 salaries reported	$63,516 per year
Financial advisor 8 salaries reported	$86,166 per year
Branch manager 7 salaries reported	$98,091 per year
Insurance agent 4 salaries reported	$56,551 per year
Member services representative 3 salaries reported	$49,920 per year

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