teller

customer service representative

loan officer

branch manager

senior universal banker

First Mid

It was usually a scramble to complete work in a finite amount of time. I feel like I learned a lot but I was left to my own devices often to learn new things. 
I felt a strong sense of others that were hired after me were being trained more efficiently than I was, granted accesses quicker or shown processes well before I was and I was left in the dark. I would often be requested to do things that I did not have the access to do. I felt dismissed on these concerns regularly. I struggled a lot with coming back on-site post pandemic and on a short notice. I felt was I open and more than honest on this struggle and felt my Manager made things worse seemingly trying to make them better by scheduling me in a different location every other day. It led to extra frustration. I felt failed or made an example out of. I was told I had my best review ever the year I worked remote from home. The year I struggled I didn’t even get a raise, not even for cost of living. It was so defeating. I felt I had no other options but to resign. To try to find a better healthier environment for me. 
 The most enjoyable part of the job was supporting a group of staff that was truly grateful for assistance as quickly and as efficient as possible.

First Mid has always been a company that drives on change. They are always moving to become better than they are today. Whether it be policy and/or procedure, they continuously ask staff (high and low) opinions on how things can get better. This is one of the main reason why I truly respect my company and enjoy working for them. I feel like my opinion counts and I feel that I can make a true impact on future change. I also feel like we are widening our footprint so much that if I wanted to move locations, I have the ability of doing that easily. Working with others at other locations throughout the company is an easy thing to do, as many times you are with others in training throughout the company. Opportunity is continuous, if you look for it. A day may be slower at times, and other days there is so much to do it feels overwhelming. But having both of those kinds of days, makes for it to be a good fit. Employee turnover seems to be high at the moment, but First Mid is really working on management training as well as employee benefits, trying to provide employees incentives for being an employee at First Mid. There is an employee engagement committee that really does great work making things fun throughout the year, too. Overall, I highly enjoy my job and would recommend others to join the First Mid family.

First Mid does a great job supporting it's local communities with lots of community service projects for it's employee to participate in. It cares about the communities in which it resides in. I do feel that there are a lot of HR has programs geared towards the employees that are great. They have a computer purchase program that allows you to purchase a computer with an interest free loan, tuition assistance, dress professional that assists you in purchasing professional clothes with an interest free loan. These programs are fantastic. They often do a lot of small things as well through out the year. I do feel pay could be a bit better. With Minimum wage going up each year, I feel like a cost of living raise would be fair. We are just above minimum wage in most positions. Management varies department to department as well. I have been in a department where I was micromanaged and I have worked a department where I was given more freedom to do my work my way, and meet with one on one appointments with my manager. Remote software needs work. They put out a telecommunicating policy that you can't even utilize because the system is constantly down. Would be really great if they upgraded that, as many other companies are offering work from home.

I truly enjoy working for First Mid. I have had many positions throughout the bank, and I truly feel that the company cares about my growth and is there to help me succeed and grow as a person and employee. Throughout my time at First Mid, I have been in many "seasons of life": when I was able to take on more projects and spend a lot of time at work, and when my family came first and more time at home was needed. First Mid has been a great employer to work with me through these seasons and support me when I need it. Throughout everyone's work journey there are ups and downs, and I know there will continue to be. But I also know that I truly feel that as First Mid works to better themselves as a company, they are also taking my best interest to heart. They care about their employees and only want to continue to get better, making in IMPACT on their employees and customers.

First Mid Bank is an ever-changing and evolving company that is currently within an exciting growth mode. We are continually focusing on strategically increasing our customers as a community bank and our footprint.  I have only been with the company a little over a year, and I have found that First Mid fosters growth, and it needs great associates who have the drive to exceed.  I could not have made a better choice than deciding to come on and join the team.  

Management is open to the company's ideas and culture because our customers and associates are the keys to success, and great associates, in turn, drive more customers.  Some companies do not understand that, but First Mid does.

As in any growth company, the hardest part of the job is growing pains in which you cannot do the same thing you did last year when you were a different size.  You have to be looking for new solutions to support a larger footprint, and change is necessary.  Growth is also one of the best parts of the job since there are opportunities to grow and move your career if you have the motivation to do so.

First Mid is a phenomenal place to work. 

In my experience thus far, in two separate departments, I have been given the tools to succeed and to value my role but I have been given much more than that.

I have made many friendships, have been blessed with amazing leadership, have gained an extraordinary amount of knowledge and have found great pride in working for a company that is so community-focused.

The management at First Mid truly does care about making a better IMPACT, not only on the company, but on the employees life as well. 

You may be wondering what IMPACT stands for or why it is important. At First Mid, our work and the atmosphere at work daily revolves around making a positive IMPACT through ours believes and actions. Our values are outlined in IMPACT: Integrity, Motivation, Professionalism, Accountability, Commitment, Teamwork.

At First Mid, you wont only be an employee, you will also get the chance to be an individual, whose life outside of work is just as valuable.

Come join First Mid and put your skills to good use, while expanding your knowledge daily.

A typical day at work is all about customer service.  Meeting the needs of the customer standing in front of you or the customer you have on the phone.  You could be doing a transaction or opening an account for them.  There is a whole range of options that the customer may need and it is just being there to help them with those.  There are thousands of dollars that will go through your hands in one day and at the end of the day, you will need to balance your cash drawer.  The hardest part of my job is when a customer doesn't understand something and they take their frustrations out on you.  If you stay calm, the customer will normally calm down also.  The most enjoyable part of my job is the customers, but also making sure everything balances at the end of the day.  The management at this location has been interrupted due to an accident.  Due to the accident and a missing person of the team, I have volunteered to take on any extra work that needed to be done.

I really enjoy working at First Mid.  My manager is supportive and open to new ideas. My position offers a lot of task variety as every day looks different and customer needs vary. I really appreciate the work/life balance that First Mid offers and the company is constantly looking at ways to improve engagement of their employees (I like that we look at what other companies are doing and make changes as needed to benefit offerings and/or policies). I was really impressed with how First Mid handled COVID last year because you could tell the company really cared.  They provided us with 80 additional hours of sick time to use for COVID related issues, closed the lobbies, and delivered care packages and had raffles for the front line staff that were working the drive up. First Mid is a growing company and the pace can be fast and require multi-tasking but I feel like that also opens the door for career growth as well. I am constantly learning. First Mid is a great company with a strong culture!

Every day is a little different, but a typical day for me would involve attending various networking groups or lunch leads, Chamber events, etc. Working on Marketing Collateral, Website, Ads, Flyers, Signs, Promotional Items, Marketing Strategies, Marketing Budget, Event and Organization Sponsorships.

The most difficult part of my job is sales. My background is in Marketing and Public Relations. I am very good at networking, establishing and building relationships, branding and awareness. It is especially difficult for me to sell bank accounts and loans when there is an over-saturation of banks in the area with multiple locations and Providence Bank of Texas only has one location.

My typical day at Blackhawk consisted of personal banking, working on the teller line when they needed help, and taking the role of supervisor when my supervisor was absent. I learned a lot about customer service, teller transactions, banking, loans, and the economy and market. The management was great up until my manager of 4 years was let go due to a downsize. I feel management declined drastically when this happened. I loved all of my coworkers. They made each day so much fun. The hardest part of my job was dealing with difficult clients because I never liked to see anyone upset. I did my absolute best to solve the problem or find someone to help solve the problem or issue. The most enjoyable day was helping to make a customer's life a little simpler and helping them with any questions they may have had.

Top Job Titles	Average Salary
Teller 133 salaries reported	$18.47 per hour
Customer service representative 31 salaries reported	$18.80 per hour
Loan officer 28 salaries reported	$108,011 per year
Branch manager 16 salaries reported	$58,755 per year
Senior universal banker 11 salaries reported	$20.22 per hour

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