teller

bank clerk

loan manager

branch manager

relationship banker

First Secure Bank Group, Inc.

I make this as a warning to those interested about the banking world with no experience. This job was described as entry-level when I applied, (IT IS NOT).

If you want to learn how the banking world works with good training with supportive people DO NOT APPLY HERE. 

Though there are supportive people at this company that I would love to name, the location I worked at in Naperville did not have the support I felt I should have to grow with the company.

The training is not good. The manager expected me to understand things by only showing me twice on how to do something and after if I still did not understand, she would get annoyed and upset with me struggling. She would only direct me to a piece of paper or binder on steps on how to do the task without actually walking me through it. If I had questions, it felt like having to rip off a band-aid or having to go through the walk of shame.

I felt on my own and afraid to ask questions. Daily, I felt that my job was on the line and I was terrified of asking questions to the manager at Naperville. It did not feel like a supportive environment, and if you're reading this, I know I do not know you but I want the best for you.

This job is not it. 

Unless you have prior experience and have mastered it, or are okay with figuring out how to do things alone and on your own for the first time.

If you ask other people for help (outside of your branch) the manager will be upset.

Any mistakes I had made while learning were always brought back up in the future so that I never forgot them.

At one point when the manager pulled me aside to talk to me about a mistake I had made, she said that she had felt like she was talking to her 17-year old kid. 
(How does that help me?)

Degrading.

The manager here took out her personal life out on me and not others and it was clear. Being the only guy permanent at this branch it was clear who she got more along with. She also had a bad mouth and would often swear not only around us employees, but around customers as well, creating a stressful work environment and making customers feel uncomfortable. I could tell by the looks on the customers faces.

Spare yourself and find a better, more healthy opportunity and environment.

If you care about your life, health, and mind, you'll look elsewhere.

What is the best part of working at the company?
I started with First Secure Bank in January last year.  The first week I took charge, I found the FDIC was completing an exam. They did not appear to be happy, and they told me they would return in 6 months. Next, I found out the bank was scheduled for a Core change, and they had not even started the process.  In the first week of February, the FHLB of Chicago came in for their audit, as we used them for our liquidity needs.  The examiner was appalled as all the files were paper, and no electronic system was available. We then spent the month looking for final title work, recorded mortgages, and missing notes.  I pleaded with the bank's owner to purchase a loan document tracking system, and he refused. Further, he would only accept a Faxed copy of all loan presentations, with no exceptions.  I have a few other items that he was unwilling to allow me to correct, and therefore, I could not stay. 

What is the most stressful part about working at the company?
An owner who did not understand how to operate a commercial bank. 

What is the work environment and culture like at the company?
The bankers and entire team are great and a joy to work with. The culture is a bunch of bankers working to correct the issues brought on by a leader.

What is a typical day like for you at the company?
I no longer work at this bank.

The "owner" is in full control of the bank Presidents and does not allow the employees to make any decisions.  Be prepared to be micro managed and paid below industry standards to manage a workload for 3 banks instead of one.  You will never have the time to finish what is expected of you and then will be treated unfairly and poorly no matter how much effort you give.  The turnover is HIGH and they cannot keep good people and favor the poor workers.

It is whom you know, not what you know. a lot of favoritism going on, certain positions to certain people. They do not appreciate hard working people. They do not educate you enough and no matter how much you are willing to learn from them, they still do not teach everything to everybody. only certain people get trained on certain stuff despite they held the same position. like they hire some people for bodies only in the branch

Interviewed for a branch management position and they're maximum hourly rate is at $23 an hour ($47,840 per year). This salary is way below the national average, not sure why anyone would consider working here when other banks are paying at a minimum of $75,000 annual salary. If this bank expects to become a strong financial institution and retain employees, they really need to consider compensating their employees fairly. 

What is the best part of working at the company?
Nothing, under paid no real incentive to work harder. 

What is the most stressful part about working at the company?
The management team. They where the toughest

What is the work environment and culture like at the company?
Work work work. Oh you want the day off well we are short staffed so that’s a no

What is a typical day like for you at the company?
Stressful, lack of respect, no hey good job on that

work with customers online and in person, comfortable desks and working area......
Management is inconsistent and poorly managed.  
Hardest part of job is overcoming other people not doing anything...

My actual manager, HR, and President were all awesome they deserve 5 stars. The community and some of the staff was not welcoming to me managing the branch. I was provided great work hours I had a great support system with upper management. The problem was with the actual branch. 

While there are a number of quality people working there ownership does not provide direction nor review of current performance. High performance expectations without proper support staffing. High level of asset risk without proper administration.

Little communication between senior management and employees.  Lack of procedures in place to ensure ticklers and other follow up information needed was known.

Top Job Titles	Average Salary
Teller 31 salaries reported	$19.21 per hour
Bank clerk 8 salaries reported	$17.88 per hour
Loan manager 1 salary reported	$90,000 per year
Branch manager 2 salaries reported	$24.00 per hour
Relationship banker 7 salaries reported	$18.00 per hour

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