general manager

cook/dishwasher

assistant general manager

bartender

golf attendant

Five Iron Golf

As a customer service representative, I found the role both challenging and rewarding. Daily tasks involved handling customer inquiries, resolving complaints, and providing information about products and services. It was essential to maintain a calm and professional demeanor, even during difficult situations, which taught me valuable communication and problem-solving skills. The job required multitasking, as I often managed phone calls, emails, and chat support simultaneously. I also collaborated with different departments to ensure that customers received accurate and timely responses. One of the key takeaways from this experience was the importance of patience and active listening in delivering excellent customer service. The position allowed me to build strong relationships with both customers and my team, fostering a positive work environment. Overall, working as a customer service representative helped me develop a solid foundation in customer relations, time management, and adaptability, which are valuable skills in any professional setting.

What is the best part of working at the company?
They paid well. They strung us along when it came to raises, but the starting pay was nice.

What is the most stressful part about working at the company?
Doing everything. I couldn't count on my team to clean regularly, prep regularly, or follow an open/closing check list. Some people just did what they wanted when they wanted with no consequence because no one was applying for kitchen positions. 

What is the work environment and culture like at the company?
I worked with some great people. Made some good friendships. Just not in the kitchen that I managed. The front of house and management was more supportive than my back of house staff.

What is a typical day like for you at the company?
Open to close. Check for last minute events for the day, how many events for the day. Prepping prepping everything, cleaning everything. Putting away all the dishes that the closer cleaned. Deck scrubbing/mopping because often I'd open and it would be so obvious that it wasn't done the night before.

Run as fast as you can from this company. They are incredibly shady and I cannot stress that enough — there’s virtually no way to track your tips. And there’s a pool system in place, so you have to trust on their part that your paychecks are correct and they are splitting it properly.
Half the management (and staff) have no prior restaurant experience. They play favorites and promote based on that instead of an interview process. Make tons of false promises they can’t keep. If they don’t like you, just wait! They won’t outright fire you, but they’ll slow fade you off the schedule to where you virtually have no working hours anymore. I have never worked for a more unprofessional business in my life, where they give away tons of food & beverage for free to benefit themselves, but the floor staff come out with nothing for it. If you’re experienced in the restaurant industry, skip working here. 

Working at 5i as a non-management emplyee is extremely stressful. We are expected to be working as a host, server, busser, dishwasher, and bartender simultaneously. Often, there will be one of us and one of the cooks on site for a shift, with nobody else to help out. I’ve had to step into the kitchen to help the cooks and then go out and make drinks and then serve. The pay keeps getting cut, management is not understanding, and many of the staff members are not team-players and don’t really help out. Additionally, everyone has to be part-time but the establishment is understaffed. It’s either very slow or very busy, and the management is very bad with scheduling. 

There are some high moments and low moments.  This company is just emerging from being a start up and has the potential to be great.  However, you never truly have the opportunity to be authentically yourself and be ambitious.  There are a few good people there and a ton of really bad people.  The culture is cliquish.  If you aren’t a “do boy” “yes man” or live/work in NYC you will  not be successful.  Be wary of this company and utilize it as a stepping stone.  There is no vision, direction, or guidance  under current corporate leadership.  

This company is highly manipulative to work for. Their supposed commitment to fostering a culture of collaboration and opportunity is overshadowed by an environment characterized by unfair compensation and unrealistic expectations. Despite consistently meeting performance targets, employees are confronted with empty promises of raises, only to have new demands added without any corresponding pay increase. This pattern of unfulfilled commitments fosters a sense of exploitation. You can invest your heart and soul into your work, but they will ultimately drain your enthusiasm and morale."

Five Iron is the worst work environment I have ever encountered. They watch everything you do on cameras and never step foot in the building to coach and uplift, they just bully you from behind a screen. They don’t care about your work/life balance, you don’t actually get days off because you’re constantly getting calls and expected to take meetings on your days off. They will overwork you and hire your replacement behind your back and train them in another city to have them start the day after they fire you. 

Oppressive company and management. Corporate management will continuously pile more and more work onto your plate over time without ever giving additional compensation or raises. Pay cuts. Poor communication. Neglectful and passive aggressive corporate management. Expect everything to change daily and never know what you’re waking into when you clock in each day. 10/10 would NOT recommend. 

What is the best part of working at the company?
The pay is the best part about working at the company depending on which location.

What is the most stressful part about working at the company?
The DC location is very unfair in the work ethics as well as handling different situations. Work can definitely be stressful!

What is the work environment and culture like at the company?
It's okay when everything is face to face, but beware nobody is truly a friend or truthful.

What is a typical day like for you at the company?
It's usually slow and working alone a lot!

The kitchen and front of house feel so separate from everything. The kitchen has its own problems and they expect you to be full energy 100% of the time running the kitchen solo. So many corners are cut to get food out as fast as possible and it's not right. It's fine for maybe a few months but no real room to grow if you're expecting to continue your culinary career. It's just cheap quick and easy bar food and should be treated as such. 

Top Job Titles	Average Salary
General manager 51 salaries reported	$90,139 per year
Cook/dishwasher 88 salaries reported	$19.73 per hour
Assistant general manager 47 salaries reported	$62,468 per year
Bartender 40 salaries reported	$12.74 per hour
Golf attendant 63 salaries reported	$16.86 per hour

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