senior software engineer

sales director

account executive

retail solutions consultant

customer success manager

Five9

company wants to get the most out of you especially during a pandemic. they test you for 3 months to see if its a good fit which is understandable, but by the third month if you don't get a FTE offer then there is no point in staying and its best to just wait out for termination for that UI. subjectively, you would know by the 1st or 2nd week if its a place you want to be in regardless.

the way they handle documentation is pathetic; they want you to fix things and then document it for future use but they are unable to do it themselves.

there is no clear direction by management of what they want out of you and management always says 'still figuring it out after a year'. ridiculous especially if their salary is 150k.

senior IT staff bully new hires by 'testing' them out and seeing how they react in certain situations. ask in interview who has been there the longest and you'll get an idea. completely unprofessional and the only reason they are even senior is because of longevity at job.

would not recommend at all. better places out there for growth and $.

Since the departure of the old CEO, and the return of the present, things have changed DRASTICALLY. Overall, company morale feels at an all-time low, as the present CEO pushes everyone back into the office. It seems like the company is going backwards--quickly, with the focus falling away from the fast-paced, forward-thinking marketing, and being replaced with antiquated, old-school ideas and vocabulary. I think we'll see a mass exodus of people in 2023. There's a lack of upward movement for career growth, unless you're in sales. Sales is highly lauded here; everyone else goes on the backburner. The return of the present CEO has shifted Five9 from a forward-thinking company to a return of how they 'used to do it.' Which was fine when it was a small company, but now as a leading CCaaS provider, these small and boxed ideas won't fly. Welcome back to the stone ages. 

This company has over 25 percent of their workforce working remote on different time zones. Service request and incidents are made very early in the morning or late at night.

I learned a lot about computers, people and software.

There is a lot of managers and VPs.

The hardest part of the job is trying to ask questions and work with people that have been working there for many years. For a tech company that has been around for 10 plus years. A lot of systems and processes are not high tech.

The most enjoyable part of the job was the flexibility of working with different people at HQ and remote.

Five9 is by far the best corporate culture that I have seen and I have worked for a lot of well know Bay Area companies.  The people are genuinely nice and enjoy being there.  Five9 provides an environment that fosters development and enables you to challenge the process.  Great leadership and an excellent company all around!

The company has laid off around 10% of its employees in the last nine months. The CEO is the previous CEO. He has charisma, but it isn't enough to convince the investors to continue to invest in the company. They have great software and great people, but they don't know what to do with them. Executives continue to resign from the company and move on to other places. If you can work here, keep your resume close and updated, just in case.

Don't believe everything you're told.  Words, comments, requests for training and/or help, hold no value nor is it seen through.  The most enjoyable part of the job is knowing that I get to speak to my customers on a daily basis.

The culture at Five9 is great.  They have spent a lot of time working on this and it shows.  The biggest con is that sometimes we still work like a start up despite being a larger company.

Benefits are pretty good other than there is no 401K match.

Fast paced and exciting work environment for people who love to be dedicated to company growth ad success. Balanced managment and company objectives. Positive in office work dynamics, group mentality, and forward thinkers all contribute to company sucess.

Great peers, pay, location and employee ownership. New management was great from a market value perspective, but passed over existing managers with significant market functional needs requirements. Some product lines got lots of attention, and unfortunately, some got very little.

I think it's changed a lot since I left there.  Changing and growing company. Making improvements to product and lots of recent changes in management.

Top Job Titles	Average Salary
Senior software engineer 5 salaries reported	$142,359 per year
Sales director 22 salaries reported	$149,680 per year
Account executive 7 salaries reported	$66,586 per year
Retail solutions consultant 10 salaries reported	$155,205 per year
Customer success manager 6 salaries reported	$125,083 per year

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