customer service representative

shift leader

shift manager

food service manager

assistant manager

FiveStar, LLC

Day to day work can be easy or hard depending on the day. Depending on the shift your work will differ with mornings being mostly food service and register work, as well as checking in vendors and putting up orders. Nights are typically more chore intensive. There are times where you will receive a store review and have a massive list of work to be done while only having two people on the job, this can be especially difficult to deal with if you get placed with someone who isn't very motivated or doesn't care to do their part.
Management is extremely hit or miss at this company. Some managers are great people to work with and keep their team going strong, but sadly a large amount of management don't care about their job. There's also a large amount of management that don't seem qualified for whichever position they are working, a lot of hires from within move up based off favoritism, often leading to lazy people who are on management's good side holding positions and dragging their store down. A surprising amount of management are "not my job" people rather than dedicated employees willing to go above and beyond to run their stores the best they can. Some managers refuse to respond to employee calls and texts if they aren't on the clock. Outside hires are about the same, sometimes they're great, sometimes you wonder if they lied on their application. Bad managers are never removed from their positions. Because of this and the favoritism there is not very much room for growth if you aren't shoehorned in, even if you put in large amounts of effort and dedication.
As a CSR you are expected to be constantly working to push the stores sales and keep an unachievable level of cleanliness at all times without enough employees to facilitate the task dedication required. Job security at this company is becoming more and more unheard of. The company is cutting all store's available scheduling hours even though they continue to hire more part timers. This leads to many employees who don't care about their position at the company as they may only work one or two days a week. PTO is becoming an issue as well, in order to take a day off you must have 8 hours of PTO, and if you don't they won't approved you any time off. Same goes for weeks off, you must now have 40 hours and if you don't they won't approve it. I've seen employees get written up for taking a week off without 40 hours even though their managers approved the time off. This is on top of the abysmal PTO accrual rate for PTO, around 1 hour for every 52 hours worked, even when working full time.
The best part of your job will likely be the people you work with. Most of the CSRs I've worked with have been enjoyable and it's pretty uncommon to have people that genuinely suck to work with. Sometimes you get lazy people, that's usually when it gets rough, so try to get a feel for the CSR base at the store you're applying for if you can.

They will only hire you if you appear pretty enough when you apply for higher positions. Jobs will be given to people who have only worked there six months before someone who's been there a year. Dayshift doesn't have to clean anything nightshift has to make sure it's ALL DONE. Management is a joke they spend their time in the office while the workers are up front messing around on their cell phones. There is no proper management in most of these stores. Some stores will tell you it's okay to fist fight your coworkers as long as your shirt is inside out. Other stores have cockroaches. Some stores have employees who will drop food on the floor than serve it. Some stores have employees who show others very racy photos of themselves. Upper management is okay with seeing their employees body parts that should not be shown in the work place. All in all it's rather childish for grown adults in a workplace. Employees who should have been fired continue to have jobs. You will always be covering someone else's shift. A day off will not be in your cards. Weekends forget it. If you aren't part of the click you will get no where beyond csr. You'll be expected as a csr to do the work of shift supervisor though without the pay. You also must deal with the register, card reader , and fan perks being down or broken most of the time. You also have to be responsible to clean an entire kitchen you more often than not never use. Some stores knowingly keep employees who are rude to customers. They treat loyal individuals like trash. Use you until you've had enough. They expect excellent employees when their management is deplorable. An employees performance is a reflection of a bosses training.  Insurance is a joke as well costs are way too high for the amount they cover. And most doctors on the list they give you for the insurance no longer accept it. This business has no morals. They don't care what happens to you because most times they don't answer when you need something on the job. They'll just let your car go to voicemail leaving you to apologize to a customer you can't help. Because general managers aren't required to do any training. Also when it comes to lunch you will be eating, stopping, waiting on people , training people(with no extra pay) than eating again. So lunch is never a lunch and you never get a full break.

Each shift will be different, this review is coming from someone that worked nights.

The most important aspect of the job is definitely the customers. You will be suggested to upsell as much as possible, and a customer in the store takes precedence over any other task. This means that the most important task in this job is working the cash register, customer service, and handling money.

Other things you'll be doing each night will be refilling the windshield cleaning solution by the pumps, taking inside and outside trash to the dumpster, stocking and facing merchandise on the sales floor, cleaning the bathrooms, sweeping & mopping, refilling coffee & soda fountains, washing dishes and equipment, and prepping the deli area and breakfast for the next day.

A tip: bring a jacket and gloves to work. You will be stocking the cooler, and as such you will essentially be inside of a giant refrigerator for a portion of the night. Also, be prepared to work around hot surfaces! You will be working with a deep fryer and stove during breakfast.

The job requires a lot of time management, and you will be on your feet for most of the night. Keeping an eye on the door for customers is imperative, no matter where you are in the store. That said, the shift goes by pretty quick! You'll never be working alone, either, so all of these tasks are a group effort.

The one downside to me was that there was no flexibility in the schedule. You will most likely be getting overtime as well, which is a bonus for some people! Personally, I needed the ability to get out of work at my scheduled time, but this was a rare occurrence. If I didn't have that one restraint, the job would've been just fine.

My favorite part of the job was definitely the customers! You get to meet so many interesting people during the night shift into the early morning. Lots of truckers with stories to share. The morning does get pretty busy, so you'll want to keep on your toes, but regulars are always fun to see in your line.

A typical day at work started with making sandwiches and wraps in the deli and then cleaning deli area and dishes. The outside property had to be swept, trash taken out, and windshield washing fluid refilled. The cooler had to be restocked and organized daily. There are a few little jobs such as stocking the cups, making coffee, sweeping the floor, wiping down counter tops, cleaning restrooms, taking out the trash, and waiting on customers that were done as needed. 
The main problem I had with this job was the lack of punishment for people not doing their job. No one was held accountable for their actions which meant the good employees had to do more work for the same pay and get no reward for doing so.The employee of the month award was mainly determined by the amount of shifts someone picked up. This means you can do a bad job but if you worked a lot while doing it you could get the employee of the month bonus.The managerial staff currently employed doesn't do their job completely or correctly half the time. Our new shift supervisor shows up to work at least 5min late every day but still got promoted. Our Food manager makes extremely high pars for the sandwich case and then does not meet them during her shifts.   
My coworkers were mainly young adults. Some did the job well while others didn't even attempt to do the bare minimum. The most enjoyable part of the job was meeting friendly customers. The small town atmosphere really helps you connect with them. I learned a lot about multitasking and customer relations. The flexible hours and friendly customers were really what kept me at the job for so long.

I worked at my local store for about a month till I had enough very stressful due to lazy people and MGMT refusing to do anything about it and when I addressed issue with MGMT they look at you and talk to you like you are the problem so if you don't mind doing other people's work constantly and when you don't being told about it possibly cause you I still didn't have time to do it while others were just allowed to show up for a free paycheck then this job can be yours really explains why this place is always hiring pay 9.00 an hour and weekends 9.50 that's for third shift have worked higher paying jobs then this without having to do other people's jobs bottom line MGMT doesn't care and also was told if you contacted the higher ups they don't care either also the employees were very back biting everybody talking about each other behind their backs then smiling and talking to them like they were your best friend in my opinion that's not team work between you having to do somebody else's job and the back  biting by the end of the day you really feel ripped off like you should have been making at least $15 an hour for always doing somebody else's work on top of the work that you are already responsible for and I have to say it is really a shame because this company could be a good company to work for if they would weed out the lazy ones and get rid of some of the management that  just doesn't care and refuses to do anything about the problems so there you have it would never recommend this place for anybody

i did my job. while i was there i had female problems so i had to take bathroom breaks when i could. also i am overweight and i had to sit down because i was hurting so bad in my feet and back. also the workers were very rude to me and told things that wasnt true. also when i got the job there i was told that i could transfer to a store closer to me and when i heard of a opening and i asked for a transfer they said that there was no way that i would ever be able to transfer stores. i was late some days because i lived 45 mins away from work and i was traveling at night and there were deer out so i had to drive slower than normal and close to the end of employment i wrecked my car by hitting a deer and i was late that day because i had to find a ride to work. and on the day i was fired i was at home and i was not scheduled to work and they said that they called my house and cell phone and i had service on my cell and my phone was right next to me that day and night and when i called a few days later to find out when i worked next because the schedule was new and they said i was fired and a no call no show and they said they called but they didnt leave a message because they didnt like to talk on them.

A typical day at the job will be a cashier working the register. Making sure every customer has everything that they want to purchase. Also while filling up there tank before heading off for the day. You will be preparing different types of drinks, food, condiments to be sold when the customer is ready to purchase them. Pricing and stocking merchandise so it can be sold to the public, making sure the inside and outside the store is cleaned and operating good. The management is excellent, they take care of there employees and looks out for them when they need the help at whatever moment. The coworkers are friendly and are always willing to help you when you need them as well. The hardest thing about the job are sometimes the customers, when they are having a bad day, or didnt like how the policy are with the company. What I enjoyed the most about the job was being able to serve the public and greet them with a warm christian service.

The Company overall wasn't to bad, where they fell behind was their Equipment and their maintenance Dept. and to a driver hauling Fuel, good equipment and maintenance is a must . When PM time rolled around your loaner tractor was almost 20 years old where nothing worked right, sometimes you kept it for 3 weeks or more, even though your tractor was done with PM, but someone else was driving it. These old tractors should never have been put on the road hauling hazardous material such as Gas and Diesel fuel, very dangerous. I cringed every time I did get my Tractor back from PM because there was always more wrong with it than when I took it in for PM

When i first started working here, it seemed like it would be alright but i hadn't even finished training before they had called me in to work to fill in for someone since asecond worker had quit that month. Managament was TERRIBLE. A month into working here like a slave, my emotional support animal for my diagnosed PTSD passed away, and the night he passed i called in to tell my manager i couldnt make it and she told me "Your cat dying isn't an emergency and you will have to make up for this by working over for another employee." I sought help from HR and they were about as useful as seeking help from a blade of grass. They did nothing, and didn't even call me back on time. This company is terrible and i would recommend against working here at any point. Apply at your own risk.

Every morning the ice box had to be unlocked so that was the first thing done, the rest of the list was somewhat more complex or more complex then it should have been. The customers were all the same people every day asking for the same thing every day. Some of them were nice and fun to talk to, but I don't get paid for talking to customers. I like my boss as a person, but she wanted me to get things done fast rather than right. I want to get things done right the first time so that way I don't have to do it again later. Closing was the best thing about the job, it was slow and I could get things done more quickly without having to run back to the register.

Top Job Titles	Average Salary
Customer service representative 298 salaries reported	$13.92 per hour
Shift leader 113 salaries reported	$14.37 per hour
Shift manager 73 salaries reported	$16.73 per hour
Food service manager 74 salaries reported	$16.27 per hour
Assistant manager 22 salaries reported	$18.85 per hour

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