auto body technician

body shop estimator

customer service representative

auto estimator

parts manager

Fix Auto

Morale has been put into a downward spiral over the course of a few years at this company.

The blatant favoritism of employees and franchisees plays a heavy role in this morale loss. Another cause is the unequal pay that main workforce receives.

As the company has continued to grow and become more profitable, the main workforce sees little to no increase in their annual salaries.

There are too many directors/executives within this office. Their annual salaries combined are more than all of the salaries in the departments combined. There are about 20 employees total, and 6 directors/executives.

From 2016- present we have lost 10 employees of varying statures. Instead of hiring on additional talent, responsibilities have been delegated to the remaining staff without fair compensation.

At the end of the day, I understand that this is a business and that's just how things work. You can not continue to preach that this is a "family" culture if you are not investing in your employees, let alone offering competitive salaries in this market.

You also can not continue to tell employees that we have other "perks" here aside from the low pay. The staff would gladly give up the socially awkward/forced birthday cupcakes celebrations, "ice cream socials", and extremely awkward holiday lunches in order to receive fair compensation.

This year they going to hire two more executives to add on to this top heavy staffing plan. There are no current plans to invest properly in their current staff. This has created a very toxic work environment.

One of the main reasons that people stay with this company for so long are due to their fellow coworkers who share their struggles. They are also very flexible with your schedules, almost to a fault.

Don't get me wrong, I've had some great experiences here, but the bad out weighs the good.

I left this company because of the level of stress it can put on you. I'm not even talking about the workflow, and more of dealing with office employees that think they know what they're doing at all times and try to boss you around when they have little to no experience in the collision industry. I also left because I was forced to take a pay cut. The Manager/Owner felt I was making too much money and decided to force the pay cut on my check without talking to me about it. They promote they will pay more than $65,000 but only want to pay less than $50,000. They didn't provide any type of health benefits, or any benefits at all for me even though they promote that they do. I asked them repeatedly about my benefits and I was ignored. I also didn't get any bonuses throughout my time there. Keep in mind I was promised monthly bonuses if I hit my numbers, which for the most part I did. The only bonus I received was a $50 bonus in cash for Christmas.

If you work for this company (Fix Auto Countryside in particular), good luck getting parts to arrive at the shop. Vendors don't even want to sell to them because they owe money to them. If you're prepared to be blamed for parts being late, dealing with customer complaining that the cars are late due to parts not arriving because vendors don't want to deal with Fix Auto Countryside, and dealing with a manager/owner that has no clue how to run a body shop, be my guest and apply for this company.

I would apply to work at any other Fix Auto franchise shop because I guarantee it will be a lot better and less stressful than working for Fix Auto Countryside.

After having worked there a little over a year, I go no where. You are hired as a front desk receptionist and you are nothing more. Everything is locked and only access to things just as paper, cleaning supplies, pens are only accessed to the GM... I felt like I had so much more potential to do something better with my life, and can’t believe I didn’t have the courage to leave sooner. I was always given other tasks that had no reason to belong to me, while trying to do my own work. I would get a “talk” for doing things wrong and getting blamed even though written documents proved otherwise. Honestly, if you are a student, don’t put yourself through this.... if you like being constantly stressed and having someone breathe over your shoulder, or peak over to see what you’re doing “discreetly” don’t do it. There are better things out there. If I called out sick, the next day I would hear “we couldn’t get our own work don’t yesterday because we were short staffed, so now we gotta catch up I guess” Anyway, there is a CSI bonus that required you at be on peoples behind and call them until they’ve completed the survey. New assignments meant also constantly calling, sometimes people would cus**d at you because the calls were so consistent. Management didn’t think that was a valid excuse and demanded to keep the calls going. Unless you like spending your time getting cus**d at go for it. 

Loved this job. I started working at Fix Auto my senior year of high school when my friend recommended me. The manager is one of  the coolest guys I have ever met and it saddens me that I will probably never have a manager that cool again (not sure if he is still there anymore though). The work is super easy and all on the computer. As a call center representative, you make phone calls to customers and use a survey tool to assess their satisfaction with their auto repair and get them in touch with the shop if there are still issues. It can get very monotonous at times but the management doesn't care what you do to keep yourself occupied in the meantime so long as you're getting the work done. The pay is minimum but you can work as much as you want. If you're a high school or college student who needs a job with flexible hours and easy work, you can't do much better.

At Fix Auto I've had the opportunity to meet new people and help with personnel after they have been in auto collisions. Giving a customer back something that they feel that they may have lost in their accidents. That security that their vehicle is operable again. 
I've learned how to be more humble working here. Being able to have fun in the workplace makes you want to work. My co-workers are friendly, very family oriented and we work together to accomplish one goal. The hardest part of this job is being able to accomplish multiple tasks at one time. I love this job and am sad to go. Anyone who works here should be excited. We are a family, a community of hard workers, we give back to each customer 100% of the time.

My typical day at work would be very busy. Dealing with customer s and insurance companies 90% of the day was great.

What learned from the job is that you can succeed very far in this field if you put your all into the job. Also the ability to learn other jobs in my same field,

The type of management I'm looking for need to be stern. When there are issues within the company they she be addressed so things can run smoothly and the work place is ready to take on our jobs.  The hardest part of the job is to deal with people whom are not compassionate as your are to the field you both work in and someone who isn't striving to be better.

The most enjoyable is meeting great people from all walks of life.

Management at the corporate office was poor at helping out the individual shops, the corporate office pampers themselves and refuses to properly educate the people they hire. In most cases you are thrown into the job with very little training.  They are wonderful people, but they do not manage others well.  Benefits are only offered to salary employees, and they are pricey. Write up process for any mistakes made. Corporate meetings held every month, sometimes multiple times, with little compensation if you are salary, there is no over time. Reimbursements for miles and gas took weeks. 
Overall friendly and nice and decent pay, but not worth what stress they put you through personally and the time they take away from your personal life.

This auto body shop has great potential for being one of the premier repair facilities in the Portland area. It is the only shop in the Sunset corridor area, the shop is surrounded by affluent neighborhoods, great street front appeal and visibility, highly skilled technicians, and it has the capcity to do $300k business or more per month. I believe that in the hands of the right owner and manager this shop could be highly successful. I learned a lot about working in the auto body repair industry and about small business and the challenges faced.

It is not a place I would recommend to work at.

When I was hired here I thought I would be here for a while, but as time progressed I became aware of why you have to leave work at work. My Manager was awesome but there was another employee I wouldn’t even call him a Manager because everybody dislikes him. He’s scatter brained, rude to employees aswell as customers at times not knowledgeable at all just a wanna be in charge type probably because at work is the only place he can call shots just all around  dumb and the newly announced manager that was brought back is a piece of. Wages here are horrible they start you off at $13.00 and expect you to slave. If you’re just trying to make money then cool but this is not a job where you can you can survive trust me make your money and move on as quick as you can.

The longer you work here the more issues you start to see. There is a huge issue with favoritism which causes a disconnect in the office. The people who are here 40-50 hours a week and never miss a day are paid the least and receive no perks, while others who frequently take sick time or leave early will be invited on company retreats and receive larger yearly increases. Some people will stop responding to emails or returning calls, causing delays and unnecessary stress. There is no accountability for anything and absolutely no standards.

Top Job Titles	Average Salary
Auto body technician 18 salaries reported	$108,803 per year
Body shop estimator 16 salaries reported	$84,500 per year
Customer service representative 12 salaries reported	$19.96 per hour
Auto estimator 2 salaries reported	$79,250 per year
Parts manager 3 salaries reported	$22.83 per hour

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