janitor

head custodian

line cook

sous chef

dishwasher

Flagship Facility Services LLC

I believe that this company has so much potential! The hiring process was quick and smooth. But, when I actually started the job there was no real direction and management wasn't on the same page with what I should be doing. I was told to start on one task by one manager, then the other manager didn't have an idea what I was doing, so the first few weeks it looked like I was doing nothing in management's eyes. I was advised by a superior that after three weeks I should be producing more! Well, sorry but i didnt have clear direction when i started and was not given the honest issues of what I would be walking into!! The location was a mess (as in there was no structure or organization) and i was just thrown into the role without really knowing where to begin to clean up the mess. (Which I was not advised of during the interview process.)

There were a few items that were promised in the interview process such as a hybrid working schedule and the ability to allow me to succeed doing the tasks that were outlined in the job description, but i have yet to actually do what I was hired to do. 

But, I will say that even though there wasn't much transparency of the location's reality given in the interview, management has been accommodating and they do work hard and value their employees. There is no real worklife balance given. I'm hoping the future is promising with Flagship, as I felt really positive about the company before starting at the location. But, now I feel like I'm on the receiving end of chaos and misrepresentation.

**The Good, the Bad, and the In Between**

I had both positive and challenging experiences during my time with the company.

**The Good**

One of the highlights of my experience was my direct manager. He provided guidance, encouraged my professional growth, and trusted me with meaningful opportunities that helped me develop my skills. I also enjoyed working with the HR leadership during my time there, who fostered a supportive and collaborative environment.

My coworkers were another major positive. The HR team worked well together, supported one another, and celebrated each other's successes. I also had great experiences partnering with the Marketing team. The people I worked with made coming to work enjoyable and were a significant reason I valued my time at the company.

**The Challenges**

Like many organizations, the company experienced changes to workplace policies during my employment. In my experience, some of these changes created uncertainty and made it difficult to know what to expect over time.

For my role, much of the work involved supporting teams across multiple locations, so I personally found that increased in-office requirements did not always align with how the work was performed. Employees with longer commutes may also find this worth considering.

Another challenge was the level of organizational change that occurred during my time there. Periodic restructuring created uncertainty and made it difficult to feel confident about long-term career stability.

**Overall**

I worked with some outstanding managers and coworkers who made a lasting positive impression on me. While I appreciated the opportunities I received and the relationships I built, the ongoing organizational changes and evolving workplace policies made it difficult for me to view the company as a long-term fit.


The employees are fine but they fire union employees to hire scabs. They'll fire all your friends and make you work with untrained people from staffing agencies. What good is all this endless training material they give you if the temps don't do it? New temps almost every day. Security and safety risk for the client.
I was a team member before they unionized, and they still laid me off with my seniority because they simply axed my entire team. Management is pretty childish and vindictive. Its a revolving door and it seems like they're really... working with what they've got (whoever blows in off the street). They play a weird blame game with the client. Basically, whoever is not in the room gets blamed for whatever terrible thing happened (layoffs policy changes etc), So don't expect any accountability for anything. HR might as well not exist they are always gone. Its so unstable that I wouldn't recommend this to basically anyone. You will be removed as quickly as you were hired. Maybe consider applying through instawork as a temp, you will have more job security. 

The job itself is very easy but requires a lot of walking, bending, reaching, etc. It is physical but you are allowed to take small breaks as needed. I learned the job quickly and was upgraded to the second tier of security clearance within a few months. I was being taught lead janitor duties until my supervisor was fired. I applied for a promotion but was not selected even though my performance and attendance were nearly perfect. Instead they hired several people off the street, none of whom stayed more than a couple of weeks. The position applied for is still vacant. Management is subpar. Worked without a supervisor or lead for several months. Its hard to get ahold of HR or other departments because there are no direct phone lines for any departments. I feel like this is by design. Very little guidance or praise from management. Suspensions are common. Culture is decent, although there are a lot of non english speaking emoloyees which made communication difficult. The hardest part of the job was being short staffed all the time. The most enjoyable part of the job was having plenty of stuff to do, ease of the tasks, ability to work independently. 

Flagship is a good solid company with a great customer base of high-tech and well known businesses.  It has a great base of managers and supervisors. If they can get a few things right over the next couple of years, they will be a force in the industry.  

When I came to Flagship I was interested in the opportunity due to the growth of the company.  When I started I quickly assessed that Flagship was doing quite a bit of business but the systems to run the business were not sufficient and required a lot of double work, weren't integrated, allowed for errors, needed to be streamlined, and were outdated.  Although the company has made some improvements, it is still operating on taxed antiquated systems.

The dedication of the managers and supervisors is respectable, but they are also being stretched and wearing too many hats causing the stress level to be high and lack of work life balance.  Due to the low profit margin this industry has, it doesn't seem to allow for the correct amount of staff.  The company does not promote work life balance and would benefit greatly from that shift in philosophy.

It is a hostile work environment. The rules are not applied equally to everyone, from management to supervisors.

There are no clearly defined goals or expectations. Employees are often overworked and subjected to excessive monitoring, including during lunch breaks.

Another concern is that employees are sometimes pressured to sign documents even when they disagree with their content. Instead of providing timely coaching, feedback, or proper training, supervisors allow issues to accumulate over time. Employees are then held responsible for mistakes or policy violations that were never properly explained or addressed through training.

The company culture often seems focused on shifting responsibility onto employees rather than identifying root causes, improving processes, or providing the support needed for employees to succeed.

6months into my job, doctor found I had some major Heath issue. After I return from  the doctor office, I pass over info to my manger that in sept  07 2016, I needed some surgery done. I apply for FMLA , HR told me that I was good to go for the surgery. Came in to hospital at at 4:30am to 5pm , I was release that night from the hospital with dizzy spells, blackouts, had hard time eating. Doctor told me to stay off my feet 24 hrs, HR at flagship tried to force me to come in next day, with a threat of being terminated. I pleaded with them with no victory. Even told them I was still having dizzy spells and blackouts it wouldn't be good to come in. Lost my job on Wednesday one day after having surgery. I worked for for one year and half. This how bad this company is, no respect for their employees health. If you decide to work for against my advice, you were warn. Another advice don't take out employer health plan, because if you get fired you lose the insurance. Look for insurance on your own

Not only do they not pay well in comparison to their competitors bon appetit and guckenheimer...but they have little to no respect for individuality...also all of the management team gang up on individuals they dont personally like to push them out or make them uncomfy daily...temps quit within their first week because its so toxic...its highly unorganized takes months to get the appropriate badging done and the company is very white washed...they DO NOT care about your life outside of you being a body for them and they turn employees over faster than burnt pancakes...youre only valued if you suck up and pretend to be happy when your higher ups are around...if youre a strong cook looking for a good job dont go here they will try to break you and place you in a position where you have to praise them...management sucks across the board and so does hr...they dont fix problems they spread them and make issues worse via gossip and slander...everyone has quit with the exception of people who are in the favorite pool so be selective when choosing this abyss as your potential place of work

It is what it is, the job is cleaning the aiport, which wouldn't be so bad if it weren't so exhausting and the manager did not understand that. Needless to say there's very little advancement to be had here. I spoke to someone who had been working there for 3 years and was still doing the same job. Admittedly, they were rather content with things, and so was I for a bit. However, I had one too many times of being forced to work overtime when I needed to rest and lots of pressure to do so, mainly because the managers keep losing employees and were almost always understaffed, even though the time I worked there they'd had a sudden influx of workers who all promptly disappeared after a few days, and I think now I know why: this is a holding job while you try to find a better one. One minor gripe is that the manager seems fond of hiring Spanish speakers with varying degrees of bilingualness. They seem quite nice but since I don't speak Spanish it was very hard to communicate.

What is the best part of working at the company?
They are very kind to others showing care and respect for all employees at Orlando International Airport.


What is the most stressful part about working at the company?
Depending on what makes a person stress, it can be anything you have initial resistance too, but speak to a manager if anything is making you feel overwhelmed. But also, bathrooms. 

What is the work environment and culture like at the company?
The culture is there for anyone to cultivate. If you want to make friends, explore, find ways to improve your knowledge, it's all there for you. Might be a language barrier for some but, there's opportunity everywhere. 

What is a typical day like for you at the company?
Clock in, lining up for assignments, greetings, supply gathering and then going off to our assigned areas to work. Two 15 minute breaks plus 30 minutes for lunch. If we need help, our area superintendent is always within reach.

Top Job Titles	Average Salary
Janitor 104 salaries reported	$18.34 per hour
Head custodian 54 salaries reported	$23.09 per hour
Line cook 43 salaries reported	$28.56 per hour
Sous chef 44 salaries reported	$80,355 per year
Dishwasher 20 salaries reported	$23.58 per hour

Working at Flagship Facility Services LLC: Company Overview and Reviews

Flagship Facility Services LLC

Flagship Facility Services LLC Ratings

Popular jobs at Flagship Facility Services LLC

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected