food runner

line cook/prep cook

server

kitchen supervisor

kitchen manager

Flix-Brewhouse

Trust me when I say it's not worth the stress and effort required to work here.

Servers make $2.13 and tip out 4% of sales to other positions, but there is no gratuity. On mornings and weekdays, which are generally very slow, this means many servers walk out of an 8+ hour shift with less than $80. This also means the other positions making less than minimum wage will only be just meeting it due to low sales. Sometimes there are movies that come through that attract an audience that does not tip at all, and you have to work just as hard maintaining the theater only to make very little money. Sure, this is a risk of working at any restaurant, but the risk is amplified here because you are forced to stay until the end of the movie (1.5-2.5 hours), + the 30/45 minutes required to clean up after everyone for often less than $10 an hour for that movie, + the fact that this is often 50-200 people at once.

Food runners will only be making about minimum wage most of the time, yet they are expected to do a significant amount of work. They have a lot of tasks to keep track of throughout the day in their own station, in addition to assisting with cleaning the theaters, assisting in any area the managers need them in, unloading massive amounts of dishes, and carrying large, heavy hot trays full of food around everywhere. Heck, sometimes they'll pull you to do work in the kitchen for a few minutes to do a job that everyone else in that position is making much more than you are. You have a high risk of being injured by heat or by tripping in the dark theaters. And because the servers are paying you out of their tip money, you can expect to be yelled at and thought of as lazy. And don't count on a break. Minors who are legally required to have breaks are often denied their breaks. Again, you will only make around minimum wage most of the time unless there's a popular movie out, which MAY get you $9-$10/hr.

Kitchen staff is expected to prepare and serve food for, during busy times, 200-300 people sitting at once. Our largest movie theater seats 270 people, and we often seat two theaters at one time. The compensation? MAYBE $11 an hour. And, if you're lucky, after THREE (3) MONTHS spent training on another station separate from the one you're hired on, you may be the winner of a whole entire extra 25 cents an hour. If you want more, you have to wait another three months while training on another station. HOWEVER, you're expected to be able to learn ANY station on the fly during a rush because it's guaranteed another area will need the help.

Speaking of raises, Flix does something called "achievement based compensation," which is designed to reward team members for completing additional training and moving to other areas. What Flix doesn't tell you, however, is that sometimes it takes several months to a year for their corporate office to update your wage. They also don't explain how this leads to a hard cap on the amount you can earn here and how high you can move up. This is not a career unless you're one of the lucky favorites who can work their way up to a supervisory role.

And despite the heavy work load and long hours with no set end time (unless you're a box office host, which is a dead-end position that they're trying to get rid of entirely), you have to pay for your own food while on your shift. Flix food is good, but it is very expensive. If you buy a pizza, even with 50% off, that's still a $7 meal. There used to be a "family dinner" every Saturday night, but corporate Flix told us to stop. Because of this, it's common to be unable to eat during an 8-12 hour shift despite the legal requirement of a lunch break. And if you try to eat "dead food," you can expect a manager to scold you or even write you up despite the fact that we will be throwing it away.

Being a good team member means being taken advantage of because you're indispensable. Not only that, but if you ever have a bad day or make a mistake, you are held to a higher standard and therefore criticized harshly for it. 

If you bring up your exhaustion due to the heavy work load and high stress of the environment, management will instantly tell you that they are stressed and tired too, so you shouldn't complain. The difference is, they are an adult who makes $14/hr as a supervisor and salary as a full-fledged manager, and they are telling this to a food runner 18 or younger who makes $5/hr + a fluctuating tip. They don't care because they see most of our workers as bodies with pulses and functioning limbs.

Staff members will often joke that you will not have a life outside of Flix Brewhouse. This is because team members often go into overtime willingly to actually be able to make enough money in order to live. This is made even worse by the fact that we get paid biweekly, which is often not enough for people to meet rent on time.

Everything I'm saying here has been complained about many times before to management and corporate. They say they take feedback into consideration, but seeing as how little has changed in the time I've worked here outside of increasing our prices, that consideration isn't much.

If you're desperate like I was when I first applied, go ahead and apply. You'll get the job because we are almost always understaffed. But if you can afford to wait for another job, do that instead.

During the training days leading up to the opening of the El Paso Flix Brewhouse, the company seemed very unique and promising compared to others. The managers award pins like badges for every major movie release to the workers they believe have gone above and beyond the all of duty. Raises are given by achievements, finishing courses in a very glitchy app, and then taking actual tests per station to become a station master. Seems promising enough right?

Well it was, until you realize that the same three or four people are the only people receiving pins regardless of how good or bad they work. Before the store was even open, someone on the prep team was selected to be a trainer before she'd even completed all her courses and gone through any exams. When it finally came time for people to be tested for their station mastery, this person was allowed to skip several others to take her certification for mastery. This person has also received a pin for every single major release there has been, regardless of how good or bad she's been doing. I guess that's what happens when you overhear an employee flirting with a supervisor.

Well, since this person is clearly the favorite of a particular supervisor, and some of the managers, clearly they will always jump to her defense. She's taken her position as trainer as a get out of jail free card to have a nasty attitude with her coworkers. I got screamed at for not making something that was not listed as a priority and simply following the tasks I was given. Our coworker was in the midst of trying to do as many tasks as possible and could not find a particular item for this girl, so he got called lazy (and possibly other things) to his face. When my coworker and I complained, we were cornered and told we were working inefficiently among other things. Mind you, when we revealed what this particular female said, there was no disciplinary action, no verbal warning, she finished her last task and got sent home., and compared to this female who left work at 4pm the day before. Mind you, she arrives early in the morning, usually about 8:30, we aren't scheduled until much later. So of course, we're not going to get a whole lot done when we're playing catch up for a week of no prep being done (because the company decided that giving 40 hours a week is too much financial strain on the company) so everyone gets 3 days a week, and most times anywhere from 4-6 hours a day. I guess it's a mystery why nothing was done, right?

I'm not the only one who feels like  was conned and given empty promises, but regardless of how many times anyone has spoken to a manager about this, nothing ever seems to change. It's not a terrible job, and I do rather enjoy it, but I don't enjoy working as hard as I can, see others do the same, and be blatantly ignored while all of the assistance, praise, and pins go to whomever is flirting (or more) with a manager, or who's buddy buddy with them. It's pretty offensive to see a brand new server get a pin just for asking a manager for one, and you know why exactly why the newbie got a pin.

I can't speak for every location, but these are the problems prevalent in El Paso. If you're okay with working 3 days a week possibly four hours a day, more power to you. Just know that with a schedule like that, all the promises of advancement and recognition are pretty hollow.

The culture for this company is really nice, it's easy to be promoted to a  trainer (+small raise), and the co-workers are very fun. 

However, I have only witnessed 1 amazing manager out of 8 managers I worked with. He was very caring, attentive, adjusted hours to the best of his ability to help out his workers, defended his employees against unreasonable guests, was clearly well trained as a manager, and a general a great guy. Could not consistently say that about any of the other managers. 

I suspect this is because he was a manager at another company before Flix. The other managers were not. Which means Flix probably has a terrible management training program. 

This was 5 years ago. 

The managers today (5 brand new ones) are across the board more incompetent and uncaring about their employees than when I last worked here. They play favorites, dictate tasks based on their mood, cut hours with no explanation, STILL struggle to staff for busy sets and holidays (employees are then overly stressed to pick up for their mistake), do not trust their staff when they voice needed adjustments to ease their workflow, etc (yes there is more). 

But, I would also say the high turnover comes from the fact that the kitchen is on the second floor (HUGE mistake as this can be physically demanding on the knees over time) and the overall low pay. Servers make the best pay in the building, often needing to push themselves to work multiple movie sets at once (80+ guests at a time), because they receive tips. It can be very stressful and not a great environment long term. 

It's a shame because it is a novel company (especially if you like beer/cider) and could be a great place to work, but this location really can't get it together with management. And it's hard to fix the poor layout of a building. 

Typical days as a runner definitely range. When there’s low numbers of people coming in, I usually enjoy it most. I can talk with my co workers and get things done at my own pace. High numbers however… all I can say is it’s god awful. I do not recommend unless you want to be rushed, sweating, and moving around 24/7. The management could definitely be better. My experiences have not been too great. Some of them I have great relationships with and no problems. There are a couple, specifically one who really needs to leave if I’m being honest. There’s been attitude issues, privacy invasion, and just not a generally great way of dealing with issues. They don’t think they’re in the wrong ever. And when someone tells them they are, they try to turn it around on us nearly every time. For example I once got shamed for asking for a break when they literally told us to ask for a break when we need one. Next is the pay. Now this also varies. Runners are paid $6+tips. When there are a largeeee number of people the money can be good but the labor is then also even more intense and extreme so it still isnt really a fair exchange. then, when it’s slow, there’s not much we can do about the amount we make aside from the base $6. There are ways to get $1 increases by learning new roles but that’s not for everybody- like myself. I find it sad that runners do arguably the most work in the building, yet they’re paid the least. I  personally feel they deserve at least $10-12 with tips. That’s my 2nd biggest motivator to leave.  With that being said, I wouldn’t work here or for a movie theatre ever again because of this job but I have made some of my bestest friends working here and I wouldn’t trade them for anything. 

I have a love/hate relationship with Flix.

In order to succeed, you need to be able to speak up for yourself and set your own boundaries, if you don't you will get drained.
If you express an interest in climbing the company ladder and put in the work, it will happen.
For the first 3 months you have to pay your dues in blood, sweat, and tears before you can leverage a good balance of work/life. 

Although they respect the days that you want to work, requiring at least 2 weekends, you could be there anywhere from 6-12 hours.

There are a lot of moving parts, and sometimes management cannot double-check who deserves to go home first before they extend your hours the day of, which can be frustrating. This is where using your voice and utilizing clear and professional communication skill comes in. 

You will learn many soft skills that can be applicable and marketable in any field within one year. If you last that long, you will gain lifelong friends via trial by fire.
Very physically demanding, if you have back problems this is not the job for you. 
The pressure of being in charge of entering orders and delivering drinks for a theatre of 200+ people is rough, sometimes you don't have back-up and you will be running in and out of a theatre up and down stairs for the duration of the movie if you are the lea this sucks for long marvel movies that will be packed for months, but you will get paid well. 
This is the blood, sweat, and tears.
Good and bad management styles, mostly good, if they hire a bad manager it will take a while before they are fired, but it will happen eventually.
Servers make the most money, trainers get more.
The ABQ location there's an 18% gratuity included. 

This job was VERY stressful. It goes from fast-paced to doing absolutely nothing. It's worse than regular serving jobs because there's no way for you to just pick up a few extra tables when they come in- you have to pick up an entire theater or someone's rows and just hope you get some people or don't get screwed over with too many people at once. The hours are also awful. You typically work 8 hours minimum and if you don't put in that you want some days off, you will be working every single day until you say something. The management is also very back and forth. There's a few good ones but some definitely play favorites and it's very political. If the manager in charge of your theater for the day doesn't like you, you're not going to get good rows. You just have to hope they're in a good mood and you're on their good side. The favorites get away with anything and everything. You also rarely get  a break, and if you do, it's not 30 minutes. The technology is horrible- the tablets are buggy and always freezing and there's a million ways for the system to crash. The runners are also overworked, the bar doesn't make enough money a lot of the time. Servers also make server wage, which is 2.15 on the Westside. There's chances to move up and make 5.15 but you really have to be a favorite to have that chance, and once you are, expect to close literally every single night (closing in anywhere from 12-2 AM). The benefits are awesome and the money is good when it's there, but I feel like you can work in plenty of other serving jobs that pay 5.15 server wage and you make more in a shorter amount of time.

The whole set up is not an ideal way for a server to make money, and it is therefore extremely exploitative. The problem is that you get assigned a movie, you serve 30-50 people really quickly before the movie, and then you don't talk to them again (because the movie starts) so then they are not as inclined to tip you. And then, you can't get a new round of people to serve until the movie is over and you clean and flip the theatre (so like, 3-4 hours). And the people who have been working there the longest get the best movies. I was very good and soon became just as good as the people who had been working there for years, but I never got assigned good movies because I was new. So yeah, their top servers are making 600-700/week, but you can't be a top server until you've worked there forever, even if you are just as good as their top servers. I would work 10-14 hour shifts all the time, working my butt off, hoping to get assigned a good movie on the weekend, and then soccer moms who just waitress on the weekends for some extra money would come in and get the best assignments. Some of the managers also give you wayyy less seats than you can handle because they didn't want me to get overwhelmed or something?? on top of that, the tipout is 4%! This may be normal at other restaurants (which is still extremely exploitative, btw. Just because everyone else does it doesn't make it ok), but Flix isn't a normal restaurant, you have to work wayyyy longer shifts to make the same amount of money you would make somewhere else. The only reason I hung on for four months is all the people working there were amazing and hilarious and we always had a good time.

I recently had the opportunity to be a part of the Flix Brew house team in Chandler, Arizona and at first they sell you on this idea that you will be making a "TON OF MONEY"! The training was exciting and motivating. They focused on the word "Happy". It seemed promising. Unfortunately for the servers there, we had to accept the fact that there wa s an 18% service charge on the bill and that we only got 6% of that 18%. We had to explain this to the guest on top of explaining our hourly wage to them as well. When we would pick up our checks at the end of the night from the guest, there would be $0 tips. It was frustrating, especially for those of us who worked in this industry for many years. Myself, I have been in the food service industry for 20 years. If you dont explain the 18% service charge the way they want you to, you will be fired. The management just cares about their wages, not about how much you make as a server. Not a good place to work because management dont care about your needs. Steer clear from applying here.

I was let go because I didn't explain to guest that on top of getting 6% of the 18%, I made $11 an hour. Why should we have to explain our wages to the guest??? Also, a team member the say before I was let go, got pulled in the office for the same reason and only got a write up. There is no extra back story to this. I never called out, always got 40 hrs a week, while everyone else was fighting to pick up shifts. I stayed late when asked and worked hard!

A typical day at Flix Brewhouse would entail, walking in, first going into the managers office, printing out a labor card to find out what movies are playing and at what times, who is working and where they are going to be put for the day (like at a normal restaurant, servers would have sections, however at Flix, servers have theaters and rows in the theaters for their sections). 
After this, we have a quick manager meeting to discuss how things will play out, where managers will be, a quick game plan, if you will, then we will have pre-shift with our servers in our "set theaters". 
What I learned in my time there was that I was better than I always thought I was and that I gave myself credit for. In the short amount of time I was there, I was promoted 4 times. I started off as a runner, and within weeks was promoted to server, then to trainer, traveling trainer, then finally to the management team. I also learned how to become a better leader for others during my time at Flix Brewhouse. Which was one of the most enjoyable parts of my experiences there, aside from my team, I absolutely adored the people I worked with. I was able to mentor and watch people grow and be a leader for so many, It was truly a new an amazing experience for me, and it is something I would really love to do again.

Flix is the type of movie eatery operation that has become what all the other movie eatery operations strive to be. They've worked out a system through a positive vision and mission to serve the guest  at a very high-level.   There is a great amount of attention and development to the quality of the beer they brew, the food they serve, and the service and respect for the guest experience. Local management and corporate management are on the ball  when it comes to communications and operations.  They are not free from snags in this process but have the ability to recognize challenges for redevelopment or refinement. When it comes to life on the job the process is aimed at a fun environment.  Positions dovetail to pull off the overall experience. That in itself makes it a great team effort. When a group can rely on each other is is a great formula for a fun place to work. From what I've seen Most take ownership in what they're doing and have pride in the establishment. This helps with great relations between employees, great relations between management and employees, and great relations between guests and everyone at Flix. This is definitely a job and and operations that I enjoy being part of.

Top Job Titles	Average Salary
Food runner 1 salary reported	$65.20 per hour
Line cook/prep cook 1 salary reported	$16.50 per hour
Server 1 salary reported	$25.00 per hour
Kitchen supervisor 1 salary reported	$19.50 per hour
Kitchen manager 9 salaries reported	$61,944 per year

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