department manager

warehouse associate

retail sales associate

overnight associate

designer

Floor & Decor

Alright so I worked in the warehouse department of a floor and decor. It's probably a pretty good place to shop, but the warehouse department is a poorly thought out mess. So let's start out with a few minor complaints. First, because of how the chain is set up. the show floor also doubles as the stockroom. This means that while you're trying to pick orders customers are constantly bugging you for help. The lifting equipment was constantly breaking down, and whatever company they leased them from would drag their feet fixing them. The location I worked at personally was way smaller then other Floor and Decors so we were constantly running out of storage space, which wasn't helped by the fact we allowed customers to keep orders in storage indefinitely without charging fees. Customers would routinely return orders worth thousands of dollars and weighing thousands of pounds. Sometimes this would happen literally right after you would finish picking them without warning. Another annoyance was how all the managers doubled as salesmen.So whenever you need a manager for something, you have to wait for them to finish with the customer before they can help you. Because of this even a minor task like getting a scanner from the back office or opening the trash compactor can take twenty minutes. There are other minor annoyances things but I'd rather move onto the larger issues. The first big one being pick nows. Customers had an option to turn their orders into a "pick now" which means they want us to get their order right away and load it into their truck. Sounds simple right? Well not so much. The first problem came with the fact that it seemed like pick now was the default for all orders. it didn't matter if the customer actually needed the order right away, or could even take it in their car. This meant that pick nows would routinely go through while we were picking another pick now. Sometimes there would be three or even four at a time, while at the same time other customers would show up to get their already picked orders. This could leave customers waiting a  long time to get an order they could've just gotten themselves on a shopping cart. Many orders would be labeled pick now but the customer would never show up. What happened even more than that though, were pick nows that were never labeled as such, and wouldn't be called out. Another big issue were uncooperative sales associates. Usually there were only two workers in the warehouse at any given time meaning we would have to rely on sales associates for help. It's a shame then that usually they were unwilling to give it. For example, to operate machines on the show room floor or outside we need a "flagger". A flagger walks in front of the machine waving an orange flag making sure no one gets too close. In my experience only a few of the sales associates would volunteer to flag, even for pick nows. And apparently the ones that would help out were told to stop by the management. It would sometimes take longer to find a flagger than it would picking the order.Another issue was sales associates selling merchandise we didn't have in stock, or at least wasn't were it was supposed to be. Another baffling problem was our lack of consistent schedules. What days, and hours we worked would change week to week, so making plans was super difficult. I get that sometimes a retailer needs to cut back on hours during dry periods, but that's not what this was at all. What's worse is that our scheduler would commonly ignore our availability. A friend of mine at work needed to see his doctor every Tuesday afternoon, and told out scheduler. And yet he was often scheduled to work Tuesday afternoon. Honestly I could talk about floor and decor for hours but this is already super long so I'll just leave it at this. If you want to work as a salesmen it's a great place to work, but I would discourage you from joining the warehouse.

Worked here for 2 years, 1 year full-time. The work is basically paid slavery. Unrealistic expectations, even when short-staffed. Management doesn't train you, you are expected to train yourself. At first I enjoyed going into work every day, but that changed after the company went Public. Then it became all about $ and not about the people. When you don't make budget the managers don't get their bonuses, so they put more stress on you while they sit upstairs doing paperwork and God knows what else. Besides management, the people are great. 

Customers are often friendly and fun to work with. The job wouldn't have been so bad if the physical labor wasn't so extensive. Mind you, I am a young male in college, and this job was exhausting. I had days where I would close (1pm-10pm scheduled) and I wouldn't leave until 11:00-11:30pm, drenched in sweat. If you're not a hard worker, this job is definitely not for you, considering most associates make less than $12/Hour.

 The top (Regional and above) management only ever criticized the store management, who then criticized subordinates. I never once had a person of upper management say hi, ask me how I was, much less shake my hand or look my way. You were expected to somewhat morph into what the company wanted you to be in order to move into a management position. 

The 95% of employees are taken advantage of, and rewarded very minimal for their hard work. For example: Their way of "motivating" you is giving you a patch that represents good work for a task, customer recommendation, or something you may have done well. 5 of these patches gets you $50 (taxed) added to your paycheck. Mind you, after working there 2 years, I received a total of 13 patches. Thanks for the $70 (maybe?) Floor and Decor. 

The employee turnover was extensive, especially after the replacement of a popular manager. I saw upwards of 40 employees come and go in a 2 year period. The store in Buford is simply too big and too busy to have 1 person in each department at any given time. A store like that should have 60-80 employees, yet they (corporate) complained about not making sales and management cut hours to help compensate, making our miserable lives even worse. 

Bottom line, this company does not care about its employees like it should, and management does not lead as they should, they just bark orders like subordinates are corporate slaves. If you are outspoken, management will isolate you and practically force you to quit so they can replace you with someone that will do whatever they ask. 

It's sad that they are still doing so well though, maybe some time down the road they will realize how unhappy their employees are and actually do something about it. Until then, I personally have moved on. Sorry for the novel, but I feel very strongly about this company's negatives, and believe this will help others my age refrain from working jobs like this. Other than the things above, I learned a lot about the flooring and building industry, and appreciate the opportunity Floor and Decor gave me. I now know what not to look for in my future career.

If you're into repetitive hands-on, labor intensive work, look no further. Culture is hit or miss. I met great friends here and I also had days where I had to go scream and cry in my car on my breaks. Management is calloused to any major life events employees had that affected their work life. I overheard managers regularly making snide accusations about people who called out sick, even if it was just once or twice. Being called in on days off is not uncommon. If you're looking to apply, know that you will be burned out. It's not a matter of if, but when.

Most all employees become injured on the job at some point, regardless of lifting technique, due to the rate at which they expect you to load/unload product since they're "understaffed". They're always "understaffed". This is not an excuse to lift with poor technique, just an example of poor management. If you can't retain healthy employees, you have a failing business.

Then there's their tech system and communication problems. I found myself apologizing to several customers daily, every day, that our inventories online and even on the handhelds/computers in store, are not always accurate. Checkouts go down regularly and take several minutes to be restarted. I had several $xx,xxx+ orders get lost in out-of-state warehouses/damaged in shipment/delayed without customer knowledge and getting anyone above a level 2 manager to care was incredibly difficult. If they'd have fixed this, I could have stayed another year or two.

However, it is kind of nice that every day is almost exactly the same. Work events (after hours) were fun but usually involve alcohol, so be warned if that's not your thing. Sometimes people bring their pets in and that's cool. when I was working there, they did quarterly bonuses and prize raffles for both full and part time employees which I haven't seen anywhere else. Overall I'm grateful for what the experience taught me, and it can teach you a lot of transferrable job skills too.

Like I said, it's a decent gig. The pay is better than most and if you need benefits quick, they're a good option. Just don't get too invested, don't throw your back out, and leave when you have something better lined up.

People I saw really succeed in this job were: single parents, new to the area, hs/college students, people without a lot of means who live close, and people in recovery

During my supervisor portion of time that I worked there the work load on my shoulders was extremely overwhelming because of the crew I had. All I'm going to say is that my crew did not work with me, did not have my back, were extremely lazy and would use any excuse in the book to not do assigned tasks which would leave me to do the work of 3 employees through one shift and on the management side I never got any recognition or accolades for the dedication or hard work I put in day to day. On the other side management also did not have my back either, I would get emails sent to me and the store manager about what wasn't done even when there were either reasons that they could not be done or the fact that certain tasks weren't even addressed to me. When it came to disciplining my crew, my direct Operations Manager, did not have my back and follow through when my crew did not accomplish the tasks that were given them, so in the end I was given all the blame and was put in the middle and had no one on my side to back me up. As an employee the work was very hard because it was a lot of heavy lifting through the entire shift and for that kind of work the pay rate did not reflect the amount of work that was demanded. I even was overlooked as far as raises were concerned while new hires were starting out with a higher pay rate even after I had been there for two years and my work ethic was top notch. I always got my work done. 

Unfortunately you are mainly rewarded as far as rate of pay, raises, and promotion through how much you are liked by the one in the position to grant you those things. It didn't come down to your hard work and dedication, it came down to who you knew and how much you, with really no other way to put it, brown nosed this person who holds the Operations Manager position or Store Manager position.
Maybe now things are different but during my experience there this is how this facility was run. In my opinion, very bad way to run a business. These are just my opinions. My review is not meant to bash anyone or the company itself, it is just my opinion and reflection of my experience with the people I worked with at the time at this store within this company during my time with them.

Floor and Decor as a company was a great place to work at and as a whole, has great people. Unfortunately as the company became larger and well known, politics finally took effect and many lost their position in order to make room for friends and even family. It's unfortunate as the company lost many great leaders for many reasons.

As a company, floor and decor has great values and will be an industry leader for many years to come. As I do miss working at FnD, I removed myself from a great deal of stress and injust. 

I'm an individual that will always find a motive to remain positive and not allow my team to see my emotions in a negative manner. As I was successful in doing so, I've never, in my 20 years of management, been treated with such disrespect and borderline biased treatment against me based on my background.

Now, keep in mind that my comments are based on one individual at a junior executive level that went out of his way to remove a few senior managers with similar backgrounds in order to bring in his buddies who coincidentally were from a similar background of a different sort. 

Now that the venting has passed, let's remove the last 1 1/2 years with the company and my relocating of multiple times for this indivual and focus on what brought me towards Floor and Decor and why I stayed for so many years. 

Floor and Decor is a unique type of business which gives you a true business ownership feel. You are able to make decisions based on your customer's needs without having to go through leaps and bounds; you cater to your demographics. The potential growth that Floor and Decor has is currently at it's beginning stages allowing multiple paths for promotional growth. If you're relocatable, your options are almost endless. Until this day I miss FnD but not one day goes by that I regret my decision of leaving. My biggest regret was leaving the region I was originally hired onto and accepting a lateral move in which forced me to leave the company I loved so much. 

If you choose to join the team, it's very likely you will love your job but there are a couple of regions in which you may not, unless you're on of those that like to join the "good ol' boys" club in order to move ahead in life. Unfortunately, I'm a bit old school and like to have my actual talent do the talking. Too bad this time around it didn't work out for me.

Loved the fellow co-workers. But the job title "designer" is a false advertisement in the store of Floor and Decor. If you have any sibilance or any degree of design don’t go here. You are NOT a designer, any time you attempt to be one the pay off is seen as “why didn’t you sell enough today” “we didn’t make budget” and get upset because they want you to sell a huge without putting in nearly the care or love for a project for a customer.
The pressure is more on "basket" ticket versus actually helping these customers design something meaningful. Multiple times the office time used to pester others to come in the store via samples / quotes given to them. When you are trying to work on mock ups, at least, my experience I was asked to stop doing 3D mock ups for a client once to "help someone out" and the questions and concern they had could have been resolved within themselves. Retail is a dog eat dog world. On top of you will determine everything. They see any time the stores empty and you aren’t front and center you are wasting time. If the store is slow, you do office time— if someone walks in and they see you in the office they are staring daggers at you to run to the floor and attend them even if all they’re looking for is a shower still and they don’t actually need assistance other than labor help. The management at the store is "do this instead for me I don't want to work or answer the customer" and the customer half the time would ask questions that shouldn't be for a designer. So they call you over, you don’t gain anything you are dealing with them as a sales man/ retail worker and not a designer. That isn’t the job description. But because they want you to sell to them, you’d end up showing someone where to buy a bag of grout more often than actually helping them design something. I'm trying to design and help a customer out to potentially help them purchase a huge sale, but they would rather want you to be a glorified salesman. Spend time with a customer only if it weeps the benefit of a big ticket for the company. Don’t even dream about bonuses very few times you will receive one. And they made us work American Holidays. The job title should be called SALESMAN not designer.

I wouldn’t have a problem working at this job if the management wasn’t so bad. They don’t care about their workers well being and hold them to standards that are not worth the pay. They push for sales for “customer satisfaction”, but in reality it’s just so they can pool more money in for themselves and not help their workers. I haven’t worked at a place that has complained about managers more than here.

 I’ve seen more people quit than I have seen stay at the job. Management will fire people who work hard for coming in late to work but not people that are so lazy that they don’t even really work. The job is so demoralizing that you dread coming in to work. You could work a full shift breaking your back lifting tiles, getting in 14k+ steps, and helping with customers just for management to tell you that you’re “not performing up to standards”.  Do you know how frustrating it is to come home from a shift with your whole body sore thinking that you actually performed at 100% for the team just to come in the next day and hear that you aren’t working enough? It makes me want to work less because the pay they are offering isn’t equal to the work they are requesting. 

The department managers don’t even like the way upper management does things. It’s a greedy company that barely gives good pay even though a single store makes millions every month. The people that sit around telling you that you aren’t working hard enough are the same ones that sit in the office all day. And they’ll give you some sorry excuse of “I used to be in the same position you were in 6 years ago, so I know how it goes” or “I’ve managed that department for 5 years so I know what I’m talking about”. A good manager doesn’t have to tell me their experience, they show it through their work. The fact that everyone doesn’t like the management shows me that they actually don’t know what you’re doing so their experience is irrelevant to me. 

Don’t waste your time at this job because you can’t even get promoted past department manager unless you work there for 10+ years.

So basically the job culture is fun if u dont take any bs from the managers. even tho they drug test before you’re hired everyone including the managers drinks or uses either on the job or at lunch bc the lifting is seriously overkill. if u have been in the workforce for more than 10 years you might be able to get decent pay but even then they are probably still underpaying you. the break room is small. 10 min breaks every 2hrs is ridiculous considering the physical output. one manager is a complete insecure narcissist but the most organized. one manager is creep in disguise (40s/veteran/excop/married with kids) sleeping with young cashiers and associates bc he’s sick and does not know it so hopefully he is fired bc he was slow anyways. The Store Manager is cool but incredibly fake and barely wants to give raises unless you kiss butt which I'm sure turns them on. another manager is an incredibly annoying know it all but the smartest. one manager knows how to cook the best chicken ive ever tasted in my life. another manager is super sweet and always positive so i hope they are doing well and have eventually left. the best manager is superdupercool and the most reasonable but has serious erratic emotions, hopefully they left and got therapy.
Anyways the experience was life changing and i had alot of good memories i will miss everyone who made me laugh. you get alot of laughs bc that place is a joke. i was blessed to have a job during that time but THE PAY IS NOT WORTH THE BACKBREAKING. i was blinded by the enjoyment of my coworkers. Eventually that joy runs out and you have to seriously prioritize your mental and physical health. ONLY WORK HERE IF YOU NEED A JOB ASAP. IF YOU CHOOSE TO WORK HERE LOOK FOR A NEW JOB IN THE PROCESS!  IT’LL SAVE YOU PEACE OF MIND AND SANITY. 
good luck and god bless. 

This place is very unprofessional. There isn't any work/ life balance. Management has the schedule posted 2 weeks in advance, but somehow the schedule gets changed and no one in management knows what happened. When they need to move schedules around for whatever reason they do not bother to text/call you to see if you are able to switch they just go ahead and do it and expect you to work it. It's a fairly new company so they are barely figuring things out so you will definitely feel lost. They do not take the time to train you properly. Management is so bad that you do not feel comfortable talking to them even though they have an open door policy. Management does not listen to the needs of their employee and the Operations Manager will literally discipline you in front of customers and other employees. Never in my entire life have I ever experience this until I worked here. The previous employers would take disciplinary action off the sales floor and in a more private matter.  The only positive side about the company is that it is growing super fast and stores are opening left and right. Moving up in this company is fairly fast but keep in mind they will not train you for the next step. In this location in particular, they make you work in every department but won't pay you for being versatile. Other locations if you are put in a particular position that is all you worry about. If you have a strong work ethic they will definitely take advantage of you. Management has no accountability for associates. Some will work harder and they will take advantage of the fact that you work harder. When you try to bring it to managements attention they will respond with just worry about yourself. In this location, your achievements are not recognize but they will push you to do more. Management micromanages you even though it's slow and you try to do work.

I worked as a Design Consultant 17.15/hour, and it was a wonderful experience. I loved the design aspect of my job, however I disliked the fact that I had to get a driver and flag to bring products down because it took sometimes 1hour or more which is time that is used unproductively because I could have used that time sell more on the sales floor. In many occasions you will need assistance to get products or piling products on to a cart and many times, sales associates do not answer their walkie talkies. You would think that after 10-15 minutes you would get a response, or at least get backup from management to assist its employees, but now. 

Basically if you want to be successful you need to make friends quickly so that they have your back when needed, and if your a designer you can't just stand their and not assist in piling boxes of tiles because sales associates will retaliate and will not assist you the next time around. (not all employees are like this).

As a designer you will be the go to person for absolutely everything. On a daily basis you will communicate with the Installation Made Easy which is a 3rd party company that offers installation, and you has a designer need to assist in generating leads which are faily easy. 

Your weekly sales goals are around 20K, which are usually easy to meet if you know your product and recommend what the person is searching for. (I´d recommend to call people that have requested a measurements from IME, because they surely purchase and its an easy sale, most customer already know the products they want).

Learn all that you can so that you can be the best and reach your goals. My weekly goals when looked at the entire year were usually 30K /week, which means you can reach 20k. 

This job is a great position to start gaining experience as a design consultant if this is what you like as a future career. 



Top Job Titles	Average Salary
Department manager 2 salaries reported	$19.13 per hour
Warehouse associate 1 salary reported	$11.00 per hour
Retail sales associate 13 salaries reported	$17.06 per hour
Overnight associate 3 salaries reported	$17.25 per hour
Designer 2 salaries reported	$16.75 per hour

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