therapist

family support specialist

senior program assistant

clinical supervisor

partner

Foothill Family Service

As a manager, I usually start my day by sending a positive statement to staff, checking messages, working on priority projects, preparing a presentation or training, and attending meetings. I also meet with the staff I supervise for Reflective Supervision to check how they are doing and review their concerns, challenges, successes, and goals.  I monitor files, meet with other managers, and plan weekly group supervision with staff on Fridays. I take a few minutes daily to check on staff personally, acknowledge their work and successes, and celebrate. I also dedicate time to analyzing data to improve children's outcomes.  I like to observe when staff invite families to their group socials on a monthly basis. Seeing the children and families enjoying time together, learning, and providing input to improve our program is very rewarding. There will be times when there are emergencies, especially knowing that we work with high-risk families, but it is very rewarding to go home knowing you made a difference in somebody's life either by coaching staff or empowering a parent to continue learning and supporting their child. 


From the outset, my experience with this company was marked by a lack of transparency. Key details, such as the fact that full-time status equates to only 37 hours per week, were not disclosed in the job posting or during the interview process. This was only revealed after I had signed the offer letter. The compensation offered was significantly below market value, and there was no effort during interviews or HR conversations to provide a clear picture of expectations or structure.

The work environment can be challenging if you’re not aligned with certain supervisors, as favoritism is prevalent and can impact your ability to thrive. Requests for additional training and shadowing which are essential for adapting to new systems were acknowledged but ultimately never fulfilled, despite repeated follow ups.

In summary, this role may be suitable for someone new to case management who is looking to gain initial experience. However, for professionals with prior experience, the lack of transparency, support, and growth opportunities, combined with below average pay, make it a less desirable option. 

I’ve never met so many kind-hearted and driven people in one place. It shows a lot when you have colleagues continually giving you support and encouragement. The work we do is incredible and empowering. You also have a lot of flexibility in how you plan out your visits with clients. Plus, the healthcare and PTO benefits are exceptional. I just wish mileage reimbursements, pay, and raises were more reasonable. And if changes and expectations from the county and their departments didn’t create such a mess sometimes. I often feel the satisfaction of our staff comes second to the contractors’. I also feel pressured to revolve my hours around clients’ availability. I’ve seen many staff come and go, either for better opportunities or because of contract terminations. High turnover 

Working at my company is a journey filled with dynamic and engaging days, offering a mixture of challenges and rewards. Each day brings new tasks, from collaborative projects to client interactions, keeping the work environment lively. I've learned the importance of adaptability, communication, and innovative problem-solving through these experiences. Our management is supportive, promoting a culture of feedback and professional growth, though sometimes decision-making can be slow. The workplace culture stands out for its inclusivity and emphasis on teamwork, making it easier to face daily challenges. The hardest part of the job is managing the workload during peak times, requiring strong time management skills. However, the most enjoyable aspect is witnessing the positive impact of our work on clients and the community, making all challenges worthwhile. This balance of demands and rewards, alongside a supportive atmosphere, defines my experience at the company.

A typical day for me started at 8 am and seeing client's by 9 am. I enjoyed working with the clients and helping them feel better or improve. I learned the process of diagnosis and how to implement  EBP's. Management changed within the 2 years at FFS and many changes took place (our clinical director moved to the main office and my immediate supervisor became the clinical director, the CEO retired and there was a big lay off process that took place at the end of this fiscal year (which affected me)). I loved working with my co-workers they were always friendly and we were all eager to help one another. The hardest part of the job was diagnosing the clients and the most enjoyable was working with the clients.

As a community based therapist, a typical day at work consisted of maintaining a consistent caseload and providing therapeutic services to client's in the home, school, or office. This experience afforded me the opportunity to truly learn the meaning of "meeting the client where they are" in a non-judgmental fashion. As a result of providing field based therapy services, a high degree of initiative and independence was required as often management and supervisors were unable to receive or return phone calls or answer questions when needed. I thoroughly enjoyed working with my co-workers and colleagues. The most difficult part of the job was making the decision to leave the agency. The most enjoyable aspect of my work was being able to interface with clients and effectively help heal and restore healthy parent-child relationships.

Hostile work environment from the director and upper managers behind the sweet welcoming. Your degree or highly scored evaluations won’t matter, you’ll still receive low compensation along the years. In order to stay long enough, you can’t advocate for yourself or even your clients at times as it may and will be used against you. The money and contracts come before sensitive situations with clients. Thus the reason why staff is discouraged and continuously leaves. Parents and contractors do not have stable support due to the high turn-over provoked by this environment. Look elsewhere, but if you really need the experience, gain it and leave to a more positive work environment where you are at least valued and compensated fairly.

I love working at Foothill Family because I think they have great work cultures and environments. They not only care about the clients and families we work with, but they care about their employees as well. I was here long enough to experience many changes such as shortage of staff, changes with contracts, budget cut, programs close due to reasons like fundings and such but I think the upper managements do try their very best to manage all of these challenges and minimize the damages for the agency and staff. I enjoy working with this population and empower them to advocate for themselves and their families. The hardest part of the job could be dealing with changes due to different factors but I do enjoy the teamwork and support I get at work. 

A typical day at work is pretty tame and it consists of organization, answering phone calls, inventory, and sometimes scanning. Everyone in the workplace is friendly and helpful. This job has allowed me to enhance my customer service and organizational skills which is valuable to maintain. The management is great, my supervisor is does their best to support me and provide the answers to any questions I may have. Initially, the hardest part was keeping up with inventory but I have gotten better and feel a lot more confident in that aspect, especially because my supervisor and peers have been present in helping me improve. The most enjoyable part is the sense of community within the workplace because everyone supports each other.

What is the best part of working at the company?
The retirement plan is pretty good and that your health benefits start on day one. 

What is the most stressful part about working at the company?
For a clinician the days a long. When you’re out sick or you take time off you are still responsible for making up the hours. 

What is the work environment and culture like at the company?
Most people are stressed. Some people have been there for 10+ years (more likely non clinicians) and they are pretty much like family with one another. 

What is a typical day like for you at the company?
Seeing clients, making phone calls, consultations with the team, documentation, and meetings.

Top Job Titles	Average Salary
Therapist 20 salaries reported	$70,770 per year
Family support specialist 8 salaries reported	$24.59 per hour
Senior program assistant 5 salaries reported	$19.84 per hour
Clinical supervisor 1 salary reported	$95,000 per year
Partner 7 salaries reported	$28.50 per hour

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