front desk agent

host/hostess

banquet cook

maintenance engineer

line cook

Francis Marion Hotel

I enjoyed the people I worked with but the management and ownership are irrational and paranoid. Hotel facilities are old and many are not able to be upgraded. Elevators constantly break. Trouble providing hot water. Guests constantly complain so the only way to try and mollify them is with customer service. They also "give the place away" to avoid bad online and email reviews. If you suggest a restaurant to guests and they didn't like the place, management will come down on you for suggesting it. It's a no-win situation. One review said everyone is walking on eggshells and that's exactly right.  You just can't relax and do your job. The owner works on the 12th floor. His behavior is scary. Some days he's personable and other days he's a raving maniac. Management does not support heir staff as they are just trying to keep their jobs and weather the owner's irrational episodes. Poor vacation program. Expensive health plan but decent 401k.  So many other hotels in town. I would really avoid this place. No one should have to deal with this work environment.

I'm so pleased that someone else told it straight here. Employees are always walking on eggshells as the GM and the owner react irrationally to the most insignificant event. The GM consistently demonstrates that any guest complaint, no matter how small or irrational is cause for punative action. If a lobby seat cushion is askew the owner is known to rant and rave for days. His lobby fetish borders on the compulsive.They are both totally off the rails to the point where it's impossible to settle in and just do your job. Lower management does nothing to support underlings as they have no power. It's a horrible work environment. The health plan is good but expensive as they only cover 50% of costs. They do offer a 401k. Hotel does not care about your parking problems so it's expensive to park in a garage or run-out every 2 hours to feed a meter. There are lots of front desk jobs available downtown. Really do yourself a favor  and avoid this place.

With the leadership in place, there will be no improvement at this establishment. If you don't like being micromanaged, this is not the place for you. Very little understanding of employees being human and having lives outside of the walls within. Rooms and very outdated and your daily job will be difficult as you will constantly be defending the cleanliness of the hotel, offering money back b/c of it and trying to stay afloat, all while keeping up with the demands of "management." The working conditions are poor, as is the condition of the building. With all of the hotel competition in the area, the FMH will have a very difficult time competing if a huge renovation doesn't take place. The back halls are vile, disorganized and extremely dirty, not to mention the guest rooms being mismatched and very jail like. I would not recommend working here as there are a ton of other options in the area that will treat you better. 


Everyone from the Bellmen to Front Desk Employees are subject to spur of the moment policy decisions from management. It is privately owned and run as a small fiefdom. The hotels facilities and infrastructure are horribly antiquated and suffer many functional issues (guests waiting 20 minutes for hot water.) The only element of the hotel that management can truly control is customer service and they are paranoid and maniacal about ANY guest issues to the point of coming down on excellent employees for the smallest event.

Just check the online and print want-ads. They are always filling spots because they can't keep anyone.  Stay AWAY!

"Stay Away" review was spot-on. Management has a Groundhog Day mindset when it comes to employees. You could do everything right with glowing reviews for a year and 1 irrational customer will set management into attack mode. Managers don't have employees backs as everyone is frightened stiff of irrational ownership. The new GM was a low level administrator in the hotel only a year ago. Ever since his inexplicable tenure began there has been a well-beaten path out of the door by employees and management alike. I enjoyed my co-workers but management and irrational ownership make for a long, unhappy day.

I enjoy working for the Francis Marion Hotel. It's a great property in the middle of downtown Charleston. Free shift meals and I love the people I work with. Sometimes, management seems more focused on the big picture rather than day to day, but for the most part they have your back and will back you up 100% The hardest part of the job is when there is lack of communication between departments and the front desk gets blamed for another departments follies. Also parking is not included for anyone except managers, which can get a little pricey.

What is the best part of working at the company?
Employees and staff members also complying with the guests from day to day


What is the most stressful part about working at the company?
Nothing at all on the daily some things would get hectic at but not unbearable to consider


What is the work environment and culture like at the company?
Great,staff was very acknowledged and professional 

What is a typical day like for you at the company?
Always busy from clocking in to clocking out

This hotel is old and in bad condition.   They can't hire enough people to run it.  One out of five guests will complain and all you really do is hear complaints.  Management knows there isn't enough staff but won't change to make it a better place to work.  They expect you to work all the time and pretend everything is great.  Easy to find the same or better pay at other hotels 

Stay far away from this hotel. I worked in the sales office here. If you’re not a part of the gang- the director of catering and her minions you will fail. Dramatic women stacked on top of each other in a too small dark room. The most toxic work environment with gossiping, horrible people. Not to mention the lack of training, out of date software and systems, and out-dated hotel. Those things were minor compared to the office environment.

I felt like part of a work family. It had ups and downs like any job, but mostly great place to work.  I worked in banquet service, bartending for events and in the Restaurant.  Loved the perks that you were given for your hard work and included great benefits, 401 k , vacation pay, temporary disability.  You were given meals throughout the day. I miss this job and could kick myself for leaving my work family

Top Job Titles	Average Salary
Front desk agent 3 salaries reported	$19.50 per hour
Host/hostess 6 salaries reported	$15.50 per hour
Banquet cook 4 salaries reported	$19.50 per hour
Maintenance engineer 3 salaries reported	$19.33 per hour
Line cook 5 salaries reported	$19.80 per hour

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