caregiver

cook

medication technician

memory care caregiver

housekeeper

Frontier Management, LLC

A typical day at work is just trying to get everything done and hoping you get the possibility of sitting down for a break to eat something or rest a bit. If you don't leave the building you'll be interrupted. I believe I've learned you can not trust your higher ups, because they lie for their benefit, spare a few who are actually good people who get the short end of the stick.
 As far as management goes... Non salary management is decent, but in my experience at the company if you're getting paid salary and are under the thumb of corporate you're just as conniving as corporate. Directors will strong arm other management into resigning and basically lie to employees faces. You will get treated unfairly if they don't like your personality. 
The hardest part of the job is just hoping that Directors or corporate don't add more tasks without incentive or extra pay while others lollygag around and get better raises all while being mediocre. 
The most enjoyable part of the job are the residents and all of the fun coworkers. 
When I first started at this company we had a great management crew & an awesome director, but now it has just turned into a dog and pony show.
They overwork their best employees & wonder why everyone is burnt out all the time, They do not have enough coverage for people to even take the vacation/pto they have earned.
 It's a shame when residents family members are paying enormous amounts of money for the residents to live here and employees get the bare minimum.
They work departments short staffed & are surprised when problems occur, all while certain management & directors are nowhere to be found to help out.
They expect you to work extended hours with very limited employees or help, then complain when you can't possibly get everything done because well physics just doesn't allow for it.

I am going to give my honest review based in the criteria listed above.
And No Im not an EX employee 

Work/life balance: Honestly there isn’t any. The reason why I say this is because even when you are off it seems as if you are still working from the rude phone calls from management to the nasty and trying to be intimidating group text the clinical staff receives from management.  When Im not scheduled to work I don’t want to hear from or about work. Its funny how they can feel like we should be reached on our cellphones at all times but she ignores our calls when she is ready. 

Compensation and Benefits are ok. Cant complain about those things. Pay is a little better for some than others.

Job Security and Advancement:
Both of these things are jokes to me because I have seen someone who called out often, make numerous med errors, including giving the wrong narcotic medication to the wrong resident become a floor supervisor. Then on the other hand Ive seen someone who never called out, have a very sunny disposition, always bust her butt to help out on the floor and be a true leader be shunned from advancing. She was never given a chance. I guess it depends on how much the person who makes these decisions like you or how much butt you kiss I guess. Go figure. 

Management: Now its time to get to the real heart of the problems here at Portside. I am truly disappointed in the newest member of the management team. He was brought here to make a difference and he came and got sucked in with the old crew and started playing the same games they do. Why fire someone for speaking up in a staff meeting. A staff meeting is a place where grievances are to be heard and solutions are to be made. You didn’t like what someone said so you suspended them??? Then eventually let him go for insubordination. Since when is speaking up about residents not having proper air conditioning and being hot insubordinate??  Shame on management for creating an atmosphere where employees cant be their authentic selves. Shame on you management for trying to be bosses instead of leaders. Shame on you management for trying to lead by fear and intimidation.  So the next time you have a staff meeting and no one says anything give yourselves a great big pat on the back. Your staff are not mindless cattle who just do as they are told. They are people with feelings and opinions. They have every right to express what is on their mind whether you agree with it or not.

This job was enjoyable if you're the kind of person that enjoys routine. By routine, I mean that the core job duties remained the same e.g. helping with ADLs, serving meals, passing meds, housekeeping, frequent interaction with co-workers and management, keeping updated on resident's needs. However, policies and the way in which duties were expected to be performed changed at a headspinning rate. Schedules also changed faster than the blink of an eye. Turn over rate is high. Could not count on fellow employees to show up or work full shifts. Employees who were favored by the boss frequently got more desirable work schedules. Favoritism here is HUGE. If you are an employee with outstanding compassion and attention to detail, it does not matter ONE bit if you are not liked by the "top dogs" here. If you are the type of person to be prompt at answering pendants, delivering room service, helping with showers and getting done early, you can expect to ALWAYS be stuck with those jobs and receive negative attitudes if you try to say you're the one who has been doing it for two weeks straight. Documentation was never properly filled out. Depending on the shift you could always expect to take the previous shifts trash out and to do their laundry. You could always expect residents to receive cold meals or the wrong order. Frontier management bought out Sunnybrook and slashed everyone's pay. No more weekend differential. Schedules were fixed so if it didn't work for you because of children, school, etc. there was NO flexibility. If you are gone because of an injury for any amount of time it can be expected that your job position will be replaced by the time you get there and they will then stick you where ever they need help with mundane tasks. Gossip is huge. Prices billed to residents is absolutely highway robbery compared to the level of care received. Monthly meetings with residents and management to talk about ways in which to improve their facility. Not once in the time I worked there was a resident's complaint followed up on or improved. Staff was so bad that some days the nurses would have to work the floor in order to just keep up. You do not get paid more just because you have ample amounts of experience. You will get the same pay as someone who just got their CNA, or someone who doesn't even have their CNA. No room for advancement. Apply at your own risk.
Pros: They'll probably hire you no matter who you are.

I recently was given an administration job. I was just thrown in and I have been a faithful employee of 5 years. I have done everything and more to the best of my ability and I have done everything I have been asked plus some. I feel I have shown my worth and that I deserved the administrative position. Again I was given this job and given ZERO training on my position. Today they removed me from my position after a 30 day review and said I couldn't hack it. They said they didn't have time to train me. I was given a computer to work on that didn't even have the programs I needed to use on it and they said I just didn't know how to use them. They said I didn't know how to use the phones because they were either never in their office or never answered their phones. They said I didn't dress appropriately even though THEY wore the same thing and I always got compliments on what I was wearing by them, my residents, and their families. They have unrealistic expectations and expect you to intuitively know how to do everything. They gave me no warning and no opportunity to improve and literally said they have no time to train me. They said they should hire someone with a college degree. They will still have to train that person as well so I don't understand why they can't invest that same into a faithful and hard working employee that they will have to put into someone completely new. They don't have time to train me but are they going to have time to train someone else or will they set them up for failure too? Management never agrees on anything and they each tell you something completely different and then get mad because you do what the other one said. There's no structure and no support inside management. I think they will lose alot of good people. I am so disappointed. 

I chose to work at Clearwater Springs because it seemed like a good place to work. Good reviews from residents, and seemed like a good place to help people. There were not many negative reviews from staff. 

Training consisted of two hours watching videos on a computer, and then thrown to staff to show you everything hands on. My shift was 6 hours on NOC and 2 hours on day shift, so it was pretty draining with all I needed to remember for what shift. While NOC shift was happy to show me how to do things, day would ignore me and I would have to just follow someone because on busy days, no one wants a trainee. Many staff members bad mouthed and made fun of residents as well, which I found very disrespectful. 

I quit working after two weeks due to how many caregiving staff chose to skirt around rules and procedures. I watched staff flat out lie to residents, pretend they were out of items when they were not.  Staff on both shift had favorites, so they would only help the people they wanted to. 

Many things during my training were addressed as 'You are not supposed to do this, but here is an easy way to do this." 

I did address my concerns to management, however felt the need to leave after staff stopped taking PPE seriously after many residents and staff got COVID. Some management as well did not take care. 

I would have to say no to work/life balance because every day I had an off shift, someone would be blowing up my phone saying that I needed to come in because I was on the schedule. Had to have management intercede every time, and it was just too much to deal with. 

In my opinion, Clearwater Springs would not pass an undercover inspection from the state when it comes to COVID compliance by staff.  I hope that management is able to wrangle in staff so that this does not happen. 

Very dishonest management from day one. Facility is VERY short staffed for very good reason.. Zero Management/leadership skills.  I lost count as to how many workers were hired and left in the four months I was employed. So very desperate to hire workers that they even rehire people that were once let go for poor performance, and so short staffed they fear to reprimand/dismiss those that are “no call no shows” for their shifts. On several occasions I had to come in on my days off and/or work extra hours because employees just didn’t show up. The residents and privately hired caregivers shared so many terrible stories about the (facility/management/workers) that it sickens me to the core. From day one I was never given any qualifying staff to operate the department that I was to manage. My working hours were not as offered. 40 hours a week turned into 60+hours a week. No time for the required breaks during the day and barely enough time to get the many required  job duties done by days end. There are plenty of nice places to be employed but unfortunately Hawks Ridge is not one of them. My heart was in the right place and I feel very sad for the residents that shared such horrible stories about this facility to me. As the saying goes you can put lipstick on a pig but it’s still a pig. Yesterday was four months to the day that I was employed at this facility. After 10 hours on my feet working solo all day, as I had no staff and no breaks, I just couldn’t do it anymore. So very tired.
Note: I just noticed  that a few of the five star reviews regarding employment at this facility are from administrative family members!

As a DHS nurse, you are ultimately held accountable and are required to have  care staff  delegated under your license. Meaning you guarantee that caregivers  are trained, skilled and competent to take care of tenants you allow to move in.(Passing medications, Blood Glucose/ Insulin's, bathing, transfers, wound care.) In the smaller communities,  Frontier will NOT allow you to pay wages for additional nurses besides yourself and RCC, or have competitive wages for CNA's. Most often, you are training people with little to no health care experience at all, and paying them just above minimum wage. Your license is always in jeopardy! Med errors are  rampant and very much part of your daily job to correct. 
 
You are held accountable, however you have no authority. If you deem a tenant as medically unstable or inappropriate for your staff to safely care for,  Frontier will override you with a nurse from a sister facility to redo your assessment, however said nurse doesn't delegate any of your staff under their license. Your staff is only delegated under you!   You are still held accountable to the State BON rules, regulations and requirements.   Your job is immediately on the line with Frontier  for refusing to admit or discharging any tenant, no matter how inappropriate they are for your staff to safely care for.

The bottom line for this company is to move a willing tenant in at all costs , because  staff is always replaceable. Frontier does not care about the State BON guidelines, they do not have to be held accountable. It is not their license to lose.

Work at your own risk! Have  malpractice insurance!

Management is borderline abusive to employees. Would talk down to us regularly and positive reinforcement was rarely given. Not enough staff- ONE med aide and ONE caregiver per floor that watches about 30+ residents. Extremely unsafe if you ask me. There was times when there was no one to help you lift a patient that was a 2-person assist so you would be forced to do it on your own or be behind on your work. The medication system is extremely unsafe- meds kept in plastic cups right next to each other in a tackle box with the names of patients and many patients have the same or similar first names which makes a lot of room for error (and it happens VERY frequently). Caregivers are not taught how to properly take vital signs. Many times we were short staffed which resulted in even more negligence towards the residents. Residents pay a lot of money to live in this facility and the staff does not have any time to give real care and human connection to these residents who desire it. Completely uncertified medication aides are allowed to give insulin shots to patients without having an RN or even another med aide DOUBLE CHECK the dose-- which even in hospitals they are required to do. After 5pm or so, the RN and RCC go home so the entire facility is left in the hands of 4-5 completely uncertified NONmedical professionals. Only way to get any medical advice if anything happens is to call one of them off of the facility phone and hope that they answer and have some advice on what to do. I'm genuinely surprised that this place is still in business and that they manage to keep some of these residents alive for the amount of time that they do.

Clearwater Springs Assisted Living is a great place for a loved one to live...with eighty residents the building isn't so large that people get lost and not so small that everyone knows each other's business. The staff are friendly and the building is well maintained. The Activities program is adapted to fit the interests of the residents. 

A typical day for me, Marketing Director, included following up on "leads" by calling, emailing, sending hand written notes or taking gifts to their home. Scheduling and giving tours of the community and asking for a deposit to secure the apartment. Contacting potential speakers for Thursday's Life Long Learning program. 

Training was limited to weekly calls to see how many leads were generated and two, one-day, marketing conferences. 

The hardest part of the job was generating "tours" for qualified prospects given the local competition and also that the specific building offers a slice of retirement living - only that of "assisted living." Many people searching for a final place to live also look for memory care and that of higher levels of care including having a nurse available 24/7. Not having these other levels of care made it challenging to generate qualified tours.  

The most enjoyable part of the job was identifying the specific needs of the potential resident (and their family members) and connecting their need with the experience they would have living at Clearwater Springs - where we believed life didn't stop but started.

This is the worst company I have ever worked for in my life and I have worked at some pretty awful companies. I was hired at the Auberge at Aspen Park in Utah right after they switched from Silverado to Frontier. I worked as a lifestyle assistant under a manager who repeatedly talked bad about other lifestyle assistants to me and vice versa. After three weeks of having incidents where residents were in danger of being injured and calling for help from caregivers and receiving no help for period as long as twenty minutes I went to the administrator and voiced my concern about how nobody is around to help. The administrator at one point said to me and I quote "if you need to leave a situation just leave it’s memory care people get hurt" this is the most heart breaking thing I have ever heard in my life. This in a way is neglect by the top most manager at this facility. 1 week after I voiced my concerns about how nobody is around when lifestyle assistants need help with residents I got the only 16 hours a week that I work cut from my schedule and was told I could either not work for the company anymore or go PRN. a co-worker informed me later that same week that the administrator had come to my supervisor and claimed that I was "yelling at CNA’s and telling them they had to help me and starting trouble" and that I should have my hours cut in the hope that I will just quit. Frontier management will lose every good employee that ever worked for Silverado because of the lack of compassion and gratitude they show for their employees who never take days off, show up on time everyday, and do a good job.

Top Job Titles	Average Salary
Caregiver 124 salaries reported	$16.66 per hour
Cook 76 salaries reported	$17.73 per hour
Medication technician 68 salaries reported	$19.49 per hour
Memory care caregiver 73 salaries reported	$19.45 per hour
Housekeeper 62 salaries reported	$15.73 per hour

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