personal banker

associate manager

bank clerk

customer service representative

senior personal banker

Frost

The Permian Basin region does not follow rules set from other regions within Frost as they pick and choose which rules will be enforced from corporate out of San Antonio. There is also a problem with very outward favoritism amongst employees/branches, and management plays into this with what applies to one branch vs another. Frost has also created a culture that not only makes people scared to make decisions, but also impacts employees with constant misdirected messages. When starting at frost you will learn that you "work within the blue" so there are never any "Yes/No" answers you are supposed to view everything situational. While this can be good to help the customers this can also create issues of one person doing it one way while another does it a different way leading to uncertainty. Management is also ill equipped and does not show that they have any desire to allow employees to move up or grow. You are constantly patronized, talked to as if you are a child, and talked down upon when you do something that is not considered "Frosty" There is also a SIGNIFICANT pay difference amongst departments, management, and retail staff. While the benefits are ok in regards to other companies it does not make up for the constant headaches that come from not only the management, drama with co workers, and the customer service aspect of things. Another thing about how things are ran is when it comes to promotions. At Frost they do not take into consideration any of your previous experience or knowledge they base EVERYTHING off of tenure. This has led to many people being in positions of power without having any of the adequate abilities or knowledge to function properly in a leadership role simply to them being employed there for a long time. All in all Frost is an OK company, but beware as the culture is centered around everyone being treated like a "family" when they treat you as anything but that.  

I recently had the unfortunate opportunity to work at the Frost Bank Center through a company named Instawork. Regrettably, my experience was far from satisfactory. 
From the moment I stepped foot into the building, I felt completely invisible. Despite my attempts to seek acknowledgment from the staff, nobody seemed to notice or care about my presence. It was disheartening to be met with such indifference and lack of professionalism.
One of the primary issues I encountered was the difficulty in getting clocked in. Every time I approached the cooks for assistance, I was given the runaround. Instead of receiving the support I needed, I was met with unhelpful responses and excuses. It was frustrating to waste valuable time and effort just to fulfill such a basic task.
What disappointed me the most was the lack of accountability when I finally managed to get someone's attention. They promised to rectify the situation and ensure that I received the compensation I deserved, but it never happened. Not only did they fail to address the issue promptly, but they also didn't bother to ask for my identity or properly document the incident.
In conclusion, my experience working at the Frost Bank Center left a lot to be desired. The lack of acknowledgment, the runaround when trying to get clocked in, and the failure to resolve the payment issue were all indicative of a workplace that lacks proper communication and organization. I would caution others who consider working here to be prepared for potential frustrations and a lack of support from the management and staff.

I overall enjoy working here and like the company.  Not the best work/life balance. Don’t feel like feedback or complaints are heard by or taken seriously by management (more so receive an explanation of why things are the way they are or how to manage expectations, etc.) can get easily burnt out, not great options for help when that happens (if you bring it up it seems like you’re incapable of doing your job, not a good look for when you’re trying to get promoted or a raise), uneven workload. Only chance for raises is yearly merit increase (based off your annual performance review and usually a small percent increase) or promotion. A lot of competition for non-retail promotions. Always feel short staffed, hard to find coverage, especially for last minute emergencies/sickness. To succeed you gotta drink the cool-aid. High expectations which makes it harder to “succeed” and receive high marks on performance evaluation. Company does a good job of hiring good people. Good pay/benefits. Company gives back to community and lots of opportunity to volunteer (though can be difficult to get time off during workday to attend). Can sometimes be hard to get a clear, direct answer to uncomfortable questions(regarding pay, especially).  Company likes to pretend as if pay isn’t the leading reason to wanting to work somewhere/get a promotion, expects us to want less shallow reasons. Overall a good place to work but like everywhere it has its drawbacks. Seems as if frequent turnover in retail side but longevity in corporate/operations team. 

Each day is comprised with helping customers by taking care of their banking needs such as; deposits/withdrawals, domestic/international wires, cash advances, and balancing your teller drawer at the end of each day. I learned valuable experiences in the ability to make decisions and solve problems, working well with a team, and how to communicate effectively to clients and bank personnel. The hardest part of being a teller is changing locations if they are short-staffed. It is very difficult to ask unfamiliar customers for their ID—I learned that you always want to make them feel like you are keeping their assets safe as well as building that relationship with them (so they feel like you are getting to know them more than a "hi" and “bye”). It is important to be a positive, and energetic part of a team. Positivity radiates and each member can feel your energy once you walk in the front door. Hands down, the most enjoyable part is getting to make your customer’s day better—by smiling and calling them by name as soon as they walk in, taking care of banking business in a timely manner, and moving them along with their day. You could be the best stop of their day! That is what Frost is all about.


The pay at Frost Bank was extremely low, the annual increase was an insult and their benefits are simply basic, nothing to praise about.  

Frost Bank moves at a snail’s pace when it comes to technology.  Their software and processes are extremely outdated and far behind the current times. Frost should really think about making some significant improvements before the Boomers & Gen X can no longer walk into their branches to conduct banking business.  Millennials, Centennials and Gen Z are the largest demographics right now and only prefer to conduct their businesses online or through social media.  

Frost Bank lacks employee development and the employees I personally had the pleasure of working with were complacent and had no ambitions or any desire to advance or learn any new skills.  This could be a result of there not being any type of performance measurements or encouragement from management for growth opportunities within the company.  Many of the employees working in their back office came to work right out of high school and have been with the company for 20, 30 & 40 plus years and do not know anything else outside of working at Frost Bank.  Good luck with trying to move up or over into a different department because the folks there will never leave, and I am sure most of the five-star reviews here were written by them.


Upper management gives you a hard time about using accrued PTO throughout the year. It is like pulling teeth to get to use at least an hour of PTO. PTO is discretionary, yet they still ask for the reason as to why you will be using YOUR earned PTO. The company culture is very gossip and clique like. It is in the conduct codes for employees to not be this way yet it still isn't followed. Management cares more about coverage more than anything. 

The pay is decent but the workload at times can be overwhelming. Customer is always right, because Frost works in the "blue" as they call it. At times exceptions are made for unruly customers, and these customers expect it to be a routine habit for exceptions to be made all the time. Upper management allows it because Frost provides "top-notch customer service". 

If you work retail, during the hiring process they tell you, that you will work 2 Saturdays a month at most. In reality, you work every Saturday a month. Working 6 days a week, burn out runs rampant. 
They preach about work life balance, but you rarely get it here. Other lines of business often keep
It is a good company to bank with. It has great benefits for its employees but its hard to utilize some of them at times. 

My day to day life at Frost Bank has been helpful, fun, and full of opportunities for personal growth as well as the opportunities to help grow my staff. 
I went through DiSC training set up through Frost Human Resources and was taught how to effectively communicate with customers, managers, and all bank employees in a professional and concise way. This helped me learn more about myself and how I process information, and how to help clearly communicate information I received from regional meetings to my staff. 
My co-workers are all different and unique in their own way, and I have greatly enjoyed them all for it. Each person has shown me something new and has given me a new way to either process a transaction, assist a customer, or shown me a new perspective on life in general. 
The hardest and most enjoyable part of my job has been growing my staff. Not everyone is as adaptive to change or coaching as other people, but learning how to lead my team to being more efficient, positive, and reach their fullest potential has helped grow me in return.

A day at Frost consists of pulling account reports, analyzing data, putting spread sheets together, going to meetings, and building long-term relationships with customers and employees. 

I learned that business deals a lot more with then just the basics that is learned in school. Frost has giving me a new skill set that has allowed me to pursue my passion to be in management for a company that wants to exceed employee growth. I have learned a several different tasks that has challenged me to push myself to the next level. 

Management is extremely caring for its employees. Happy employees equals longevity. 

Co-workers work as a team. No matter if you where in Fort Worth or Houston everyone was willing to continuously work together to help solve a problem or find a alternative solution. 

Hardest part of the job was my commute. I was traveling an hour each way but internally nothing was extremely hard. The job was not challenging enough. 

The most enjoyable part was seeing and hearing that the customers were happy to choose Frost as there financial partner.

I process customer deposits and fill change orders.  I load and unload coin bags/boxes for daily armored car pickups or drop offs.  

I have learned to work well with other staff and to train them on new objectives that are required in the department.  I have learned to manage day to day operations in order for all duties to be complete.

The management for the department I work in is very well trained and up to date with current issues.  They are reliable and always willing to help out.  I have given respect and earned it from my managers.  

The hardest part of my job is working under a reduced staff due to vacations or illness within the department.  Our department is small; therefore, reduced staff increases a faster pace to ensure all duties are complete. I have always adapted to all situations at work so I can obtain positive results.  

The best part of my job or the most enjoyable is knowing that what  I  do is an honest living and that I work for a company that stands true to its ethical reputation.

Most days start with signing in to systems before shift, check emails for any important updates. Check schedule for an meetings that day. Usually there is one at the beginning or end of the day, they last about 15 minutes. It's a nice way to ease into the shift or when one is ending. We actually have quite a few meetings throughout the week.  Most of the shift is assisting customers with their banking needs over the phone or via  incoming email. The job is pretty easy and most people feel very confident  after just a couple months. Most of the people in my class did not have any banking or call center experience, myself included. The training consist of a few weeks in class room and then two weeks of taking calls with close supervision. The last two weeks really help you develop at your job, don't be scared if you feel like you didn't learn much during the class room part. 

Top Job Titles	Average Salary
Personal banker 7 salaries reported	$50,970 per year
Associate manager 7 salaries reported	$80,000 per year
Bank clerk 1 salary reported	$23.43 per hour
Customer service representative 8 salaries reported	$20.88 per hour
Senior personal banker 5 salaries reported	$53,100 per year

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