sales specialist

teller

center manager

financial accountant

customer service representative

Fulton Bank

When I first started with the company as a part time employee in the branch it was very promissing. Always told you can move up and grow with the company. But they don't tell you that it is difficult, they play favoritism in the offices. If they see your really good at your current position they dont want you to move up or grow even if thats your game plan. 
They have become very sales orientted and if you don't meet your goals you wont get a raise now. Even if you work your butt off trying to sell but customers dont want the products or they get turned down because of certain reasons.
They make you feel guility when you need to take time off, or if you need a day off and someone is already off you cant request it- even if you have an appointment or a family need. 
Branch shortage is always happening and they still expect a ton out of you when that happens. 
You can be with the company for many years and still get paid the same at what they are hiring new people at with no experience in the banking world at all. Its very frustrating especially when your role is a lot hire then the new hire and they are making as much as you and they have less respoinbilities and sales goals. But yet you still have to meet your sales goals in order to get even a 10c raise. 
Forget the cost of living keeps going up- that doesnt matter.
Favoirtism for those that seem to never have to work Saturdays. We are all supposed to rotate but that seems to never be the case especially the Saturdays before a bank holiday on the Monday. I feel like i never get a 3 day weekend unless i use my own pto for it.
You have to ask permission if you want to apply for an open position, which is diffcult and almost why should it matter for permission if you want to explore other oportunites within the company. 
It has been becoming very stressful work enviorment and looking forward to my new opporunity elsewhere.

Best part is the pto and health benefits, even though the meidcal benifts keep going up every year - they are still pretty good. If you been with the company for awhile your PTO is pretty good.
The 401k and stock options available as well.

Be careful applying to this place.  It's a complete roll of the dice whether or not you will like your branch.  Some branches have very nice people who trust you to do your work.  But other branches have people that never, and I mean NEVER leave you alone.

Otherwise the pay is decent as compared to most banks in the standard retail banking industry.  The benefits are also extremely good, with low medical copays.

I have to say that some people who still work for Fulton still think it is the 1980s or 1990s and unless you work for a branch that have mostly millenials running it.. you're in big trouble.  You won't bond well and you won't find yourself easy to find any sort of common ground.

All in all, here is my advice.

1.) If you are a baby boomer:  
This might be the right place for you.  As I said benefits are wonderful so you plan to use them very often as you are an aging citizen.  Most of the banks are really OLD structures too so you will feel like it's 1992 all over again.  One branch I worked at had a typewriter!! for no reason at all!!  Most people that work for Fulton are older like you, in their 40s 50s and 60s.

2.)  If you are a Generation X:
You should still do well.

3.) If you are a millenial (Gen Y/Gen Z) born 1982 - present:
Warning:  It is going to be a complete roll of the dice depending on what branch you work for.  Like I said, some branches have young people.. and some just don't.  So you need to be prepared to be extremely hounded.  There will be a lot of downtime, and Fulton sales are struggling, so you better believe the older managers will give you by far the hardest time.  It may even cause you medical probems.. (no wonder the benefits are so good) be very careful.  I would say do yourself a favor, skip this company, and apply to somewhere that is predominantly millenial like yourself.  Try Apple or something.

A typical day at Fulton Bank consisted of opening branch procedures of collecting night drops, processing the ATM, and opening drive up. Preforming transactions for customer and making phone calls to customers and sending faxes and scanning documents into the computer to send by email to other departments. At the end of shift you balanced your drawer and if you closed there were closing procedures that included: putting checks back in vault, making sure customer information was put away, cash advance machine was balance, coin machine was balanced and turned off, and all teller drawers were back in the vault.
The management within the Muhlenberg branch was very poor. Most of the time the Branch Manager and Assistant Branch Managers doors were closed or in meetings together and were asked not to be bothered; unless it was very important.
The hardest part of being a teller was making sure that customer information was kept confidential and balancing your cash drawer and making sure you were not over/short.
The most enjoyable part of being a teller would be meeting new people each day, being able to help each customer that came in with a problem (simple or complex) and most of all seeing the joy it gave customers that they meant something other than being another customer. You're making that customer feel important and that you are willing to help them with the problems they are having and trying to resolve the problem and if the problem needs more assistance than you're able to give, you're giving them the assurance that their problem will be resolved and you will find out from another person what you can do to help them with their situation.

I have been an employee of this bank for 8 years and have held a number of positions within the bank. If you are looking for a good place to start and/or continue your career in banking, this is a great place. As the industry has changed, so have of course the priorities of this company. 
I have learned a great deal about finance, sales, and relating to co-workers. Historically, this company does a decent job at hiring people who fit in to the culture.
That being said, recently I have seen upper management begin to make decisions that are a little less consistent with what has made this bank so great. Hiring folks who are guaranteed to bring in a great book of business, but less concern about how they may treat customers. Many people can fake being good at customer service, but the fakers do end up showing their true colors after the fact. 
Again, the above example is by all means still the exception to the rule. 
Otherwise, there are some great gems in management from top to the bottom. They still run the bank as close to the community banking vibe it was founded on as they can, given the current regulatory and competitive environment. 
If you are someone who is skilled in customer service, adept at sales, and can work well in a team environment, then this may very well be the place for you. 
I should also mention that this company does a great job of promoting from within.

Typical day of work for me is coming in grabing a quick snack, open up my computer programs and be ready to take calls. The day varies from the type of calls i get.
Ive learned many things at Fulton Financial Corp. Banking is highly regulated so what you do from answering phones to accessing accounts has a process. Some of the things are learned has to do with political regulations and banking software.

Management is pretty standard. Structing is a little different from the norm, but management does its best to work with the employees- espcially because our shifts change on a weekly basis.

Co-workers are great. You must develop a good working relationship with your co-workers because shift switching and swapping is the norm, and it just makes things better as far as working enviornment.

The hardest part is probably squeezing in all of the new training courses that you have to take online and keep up with every case created as well as any co-workers cases that may be out. A case is created on every call.

The most enjoyable is probably the bitter-sweet of working in customer service. Everyday brings a new comical event - and there is constant change which is a good thing for me.

Fulton touts itself as a family friendly and competitve "local" bank. However, they speak out of both sides of their mouth with this goal as the two concepts tend to run counter to each other.

In an attempt to keep their "small town" feel, they have some of the worst technology for their clients and employees alike. They are incredibly manual in their processes and very slow as a result. Limited options means the clients are also hamstrung by whatever antiquated systems are in place for the job.

Their attempt to be competitive and grow means there is a focus on sales and performance despite there being next to no coaching or training on how to position those products. The sales goals do not align to the individuals or team and they are not weighted appropriately on end-of-year reviews to reflect how little emphasis is placed on sales performance throughout the year.

It is a company full of mixed messages where personal preference of a manager or partner takes precedent over an actually policy.

Only apply if you are comfortable networking and making connections on your own to try and find the answers to your questions each day.

If a job title has been changed several times or the post has been advertised for more than two months, STAY AWAY. Any future job offers that I’ve had offered, since leaving, have been selected with caution. 
I went to Fulton Bank with a year of experience working in a banking call center environment. In the interview, I was told that it was a sales position. My main responsibilities would be to handle loan processing, deposits,and selling products for the bank. I was led to believe that I was working with a team and any help I needed, I would be able to go to my manager and get the info I needed to do my job. 
In reality is this department is responsible for any grunt work other departments DONT want to do. Managers were very minipilative, often giving us wrong info  or sabotaging work, just to write up a person.  The amount of work was never ending, especially on the loan applications. 
I learned a lot about myself, including organization skills, managing stress levels and balancing work/life. I would suggest to give more responsibility to the branches, customer service and the research department. And the bank has 200 branches, not 12. Update some of the procedures to reflect your size.

Poor leadership and lack of support from senior management. 

Very sales focused without consideration for factors contributing to lack of sales success, such factors (for example staffing issues) labeled as excuses. Customers' true needs less important than cross-selling opportunities. Required to make telemarketing calls.

Aggressive sales culture and goals and high pressure to perform create stressful work environment. Stress is elevated and employees feel under valued when staffing needs are brushed off. 

Senior management out of touch with reality and quite disconnected from what goes on in a branch and what employees really need.

Branch assessments and expectations inconsistent, often dependent upon assessor's interpretation of policy. Assessors show favortism toward some employees/branches but communicate harshly with other employees/branches, they also often hold grudges when challenged. 

Speaking up on any issue leads to alienation and retaliation.

I have worked for Fulton for 5 years. At first everything seemed great. 

The pay isn't anywhere what they could be paying.  Yearly raises aren't anything at all. They say its because our benefits are good but I paid about $600 a month and could never even afford to get anything done once I did go to the doctors. Not really many opportunities to grow in the company and if you're in certain positions they cap your pay at a certain amount so you can never make anything more after that. After speaking with my manager about this, they confirmed and said that was one thing about the job they wished they could change. Its pretty much a slap in the face. They send emails constantly of how much the company is making and our company saying is "changing lives for the better" funny how that is how it is for our customers but the employees are struggling. Multiple people left and they are short staffed due to people finding out that its just not worth the stress there. When I started we were in the office and then covid hit and we started to be remote. Everything after COVID just went down hill since then. Would not recommend Fulton to anyone. 

Regularly so short staffed that you can go weeks without the chance to leave your desk to eat but still have to clock out so you don’t get overtime. Management is clueless and thinks it’s motivating to micromanage everything. Will occasionally give out verbal praise but don’t expect anything but negativity in written reviews. Promotes based on favoritism instead of qualification. Will dangle a promotion in front of you then tell you you’re not qualified while fast tracking new people up the ladder without the chance to see if they’re qualified. Monthly coaching sessions to really drive home how much you’re failing and weekly coaching to prepare you for the monthly and to motivate you to do better. SSS position is the worst of them all. You’re the only one who sees customers so the burden is on you to make the sales. Want you to spend half your time off the teller line but don’t make any accommodations for that to happen so that comes up on coaching and reviews. No matter how long you’re there nobody but the customers will care when you leave. 

Top Job Titles	Average Salary
Sales specialist 5 salaries reported	$23.43 per hour
Teller 16 salaries reported	$21.89 per hour
Center manager 1 salary reported	$24.38 per hour
Financial accountant 1 salary reported	$63,650 per year
Customer service representative 1 salary reported	$31,000 per year

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