reservation agent

software engineer

marketing administrator

accounts payable specialist

accounts receivable clerk

GATE 1 TRAVEL

As a reservations supervisor my typical day will never go as planned, and that's okay. I would have liked to see more leadership training with regard to the tools we're expected to use but we always support each other and you'll learn a lot as you go. You're given grace to learn and adapt to the needs of work from home teams. It's a bonus if you already have experience in call center leadership so you know what to look for and just need to be pointed to the tool that can give you that information. I'd like to see more agents hired with travel experience, but if you're willing to put in the effort I'm just happy to have people with the right mindset. If you don't apply yourself, keep an open mind, and lead with positivity, you will not like this job whether it's leadership or as an agent. We've made multiple changes to the pay structure in my time here and if you are a sales agent the commission potential is high if you're willing to work for it. 
The hardest part about my job is the people. The most enjoyable part about my job is the people. Watching true professionals put their best foot forward and grow is a joy. Some reviews mentioned micro management and I'm not sure who you had but it's not everywhere. If I've ever had to truly watch someone and talk to them daily or point out problems weekly, the problem is not management. I've coached and talked to agents who may not have been the best fit for MONTHS before having to move to termination and even then performance was rarely the true issue. The top two reasons for termination are attendance and abusing the privilege of working from home.

I truly thought this was going to be a great place to work because how the employees there said how great is was working there, that was NOT the truth! This old bait and switch to the on a grand scale. As long as your doing your job WITHOUT any mistakes then they're good, OHHH but when you make your 1st mistake they come down hard and it's downhill from there. 

There was help when needed but the micromanaging was over-the-top. Let's not forget the favoritism as well. The pay was okay, not great, no good just okay especially for the dung you have to put with from their extremely rude customers. Gate 1 Travel has some of the rudest customers I've encountered. That's one part of the bait and switch. In the interview and training Gate 1 says how "nice" their customers are, not true! Gate 1 takes the word of the customers over their employees even when Gate 1 can CLEARLY hear it in the calls how the customers were treating the employees. If you value your health (mind & soul) DO NOT work here. RUN away as fast as you can and don't look back!

At first I thought it was a great company to come to work for. It’s a good company to work for however the training has a lot to be desired you pretty much learn your job while you’re working and then you have a lot of questions and you lose a lot of time getting on the phone with the helpdesk I find that very time consuming and they’re losing a lot of time with the agents that are being on hold for a half hour to an hour trying to get an answer to their questions .
And then if you have an issue trying to figure something out and you asked for help sometimes they’re not real nice about giving you the correct answers which makes it worse and makes you feel inferior. 

I like the new department I’m in my manager is very understanding and tries to work things out for us. The vacation time is terrible for someone who’s working in a travel industry job you only get two weeks off a year which is nothing if you get sick you can use the whole thing up. I guess what I’m saying is this is not what I expected to work for a tour company and be treated this way and not have enough time off. 

The job is relatively easy. Can work independently, but actions must be done in a tedious, unnecessary way. Management is cliquey with friends, especially the women managers for European destinations. The emphasis was not on the work being completed, but on how it was done. Very disorganized structure, many managers were unable to give proper direction, had to go out of the way to find the few intelligent people who could explain the processes of the business. The CRM system they use is the owners family members. It is not even close to par for the industry. Not efficient office place, but I will say very cool business model of piecing together a tour and  then marking them up 40%. Additionally, lots of empty promises of travel for employees and benefits that were taken away and never restored. I wouldn't recommend working there unless you are a women interested in travel because the managers seem to favor the women. I also wouldn't recommend working there because they pay is awful in todays economy.

Pre Covid: company and culture were great. Employees were happier, less stressed, and felt appreciated 

Post Covid: complete 180. Management (service & sales) is very distant.  Cannot be reached for support, but definitely show up bright and early when it’s time to discipline (even when it’s signing into work too early or 5 mins late). When help is needed, they can’t be bothered.  Employees from before Covid (ones with the most knowledge) are not appreciated.  Promotion is basically nonexistent unless you previously worked for Norwegian Cruise Lines (NCL) Good quality, knowledgeable employees are passed over all the time. Then these employees are expected to train their “supervisors” to do everyday tasks, like fixing errors or finding flights. Its impossible to go to most supervisors for assistance since they possess about 1/4 of the required knowledge.  These supervisors are glorified babysitters to watch employees interaction on the phone system. 

Again before Covid, company and culture was 4.5/5. After Covid 1/5 (unless you have NCL on your resume.) 

A typical day at work at Gate 1 has you sitting at a computer all day waiting for work to be sent to you. The work comes and goes in large waves depending on the time of year it is. All in all, the work was not overly challenging but just tedious at times. Management does not encourage people to come up with new ideas to expand the business, even when those ideas are designed to generate new revenue for the company in previously untapped markets. Management is the worst part of this whole company as they do an extremely poor job communicating with those below them. With new management and owners, this company has a really good chance to succeed since their product is quite good. My co-workers were amazing and they make it an enjoyable place to work.

I honestly have no idea why there are some less than positive reviews...Maybe from people that had no previous travel experience...I needed to resign for medical reasons or I would still be there...Great company who cares about its employees as well as its clients...Everybody including management is always willing and able to help at any time...I had at least one or two unexpected bonuses...After being there some time they give you a choice of about 10 trips to take...totally free and they even pay you while you are gone...They are very good at giving you praise when it is due and on the other hand if you make a mistake they do not make a big deal out of it but instead use it as a coaching opportunity...

A typical day at Gate 1 involves time on the phone. The Sales position is also that of a Customer Service role, assisting our clients in their pre-travel planning (visa information, flight seats, frequent flier numbers, meal requests, packing questions). 

Some days, we're on the phone our full 8 hour shifts, other days, it's a lot of answering emails and looking for ways to help out. 

I think the most difficult part of the job is the amount of hours that we work. In sales, we're expected to work more than other departments and are often reminded we make more money than others in the company, though my argument would be that I should, because I work harder and more than others.

What is the best part of working at the company?
Great people, decent bonus, everyone is willing to help

What is the most stressful part about working at the company?
While management try their best to have an open door policy, all the decisions are made by the upper management only. Might be stressful at times, and the salary is too low

What is the work environment and culture like at the company?
People are great, but there is very little work/life balance culture, almost none I would say.

What is a typical day like for you at the company?
Clock in, check emails, make phone calls, have meetings with team members, be called into the managers office and discuss projects, communicate work with other teams.

$16 an hour 1k bi weekly... it was impossible to support myself on so little money.  The company was extremely cheap.  No paper towels,  no forks in break room,  no water dispenser they literally had fluoride water fountains all over.. like they couldn't even filter water for the employees.  The job is ideal for anyone who has never made any real money. Most of my co-workers came from fast food places & cna's or teachers aids... none of them were used to making real money. Everyone reports everything you say to management. I was on my lunch break on my phone talking about the terrible wages & 5 ppl complained.  the bathrooms smell like they mop the floors with urine... very disappointed in this experience.

Top Job Titles	Average Salary
Reservation agent 8 salaries reported	$18.38 per hour
Software engineer 6 salaries reported	$73,284 per year
Marketing administrator 1 salary reported	$21.00 per hour
Accounts payable specialist 2 salaries reported	$18.50 per hour
Accounts receivable clerk 2 salaries reported	$18.75 per hour

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