loan officer

teller

member services representative

document specialist

bank clerk

GECU

Stressful, team-leads know different answers to the same questions, you can’t take care of you or your family’s  health without getting written up for “dependability” if doctors note is provided they don’t still consider those against you. Don’t care about employees well being, it’s a very negative environment, do not meet the expectations of Saturday rotation as mentioned at hiring point. This department is toxic and has no filter, I can say they are bullies to some of the employees that I have witnessed how they talk to them, how they’re treated differently to others that are doing a better job instead of doing better coaching. Professionalism is poor, team leaders make fun of the employees especially the newly hired at the time of coaching their calls and will share with the rest to the department to laugh or criticize. At the beginning and end of the month you’re whole week will be marked with 30 min lunch. You can only take 1 break through out the whole day which is 15 minutes long however you can’t take it during the first hour of calls which is from 9am-10am nor during the time lunches start which is 11am–3:30pm. They get upset if there is a large amount of employees who are on break but keep in mind that you need to go at certain times. There’s always tension and pressure from this department.

Processed outgoing wire transfers on a daily with a deadline to meet. Corrected any transactions that were applied incorrectly to personal accounts and/or loans. Amortized loans as needed if payments were applied incorrectly. The department I was last located in involved a lot of knowledge and intense/extensive research to resolve any issues  to a members account. Had the authority to freeze any accounts due to Attorney General requesting liens, IRS levying accounts, Texas State Comptroller or Texas Workforce requesting freezes as well if members were owing money. Handled check forgeries. Had a high level of making decisions to accommodate certain situations.  Very challenging department that required alot of multitasking, but enjoyed the daily challenge of always learning new things even being there such a long time.

I look forward to work everyday because I love what I do and the team that I work with. Applications for credit that have been submitted from Auto dealerships to local branches and internet applications are all in a centralized que to be worked on. The challenge of piecing puzzles together, anticipating trends and making sound credit decisions with proper structure is exciting. Co workers are helpful and create a fun atmosphere and are always willing to lend a hand. I Personally believe the hardest part of the job is the amount of information that needs to  remembered is difficult but I enjoy reading up on Lending procedure manuals that will help me stay ahead of the curb. It massive but Its helps me provide the best financial advice and personally assists me with my financial status. The most enjoyable part of the job is knowing that I help our members and in most cases I can provide the knowledge or tools that allow them to become financially independent.

GECU prides itself on being about the community and members but it’s not at all about the employees. The big bosses in the fourth floor target employees and departments. They fire you for no reason other then they don’t like you. Th the company has to many people who have been there a long time they can’t manage people. The management supervisors at the branches belittle you and don’t help you with the members. Then they target you because you make them look bad when a member complains even though it was there fault. Thee ceo has no idea what is happening at the branches and how the supervisors are targeting employees. The members also are rude and talk at you but management doesn’t care as long as you bend over backwards for them. This is one of the worst places I’ve ever worked at. Don’t let them fool you and I was a top performer that left on my own.

GECU is a wonderful place to begin a career if you're seeking a place in the financial services industry. You may start as a teller and work your way up to a supervisor in the span of a few years with the right amount of commitment.

A typical day can be stressful, and quick-paced, but that is the nature of the industry. Most management is great and will guide you on the right path to advancement if you express an interest. Although employees are typically moving around from branch to branch, each branch becomes quite familial.

There are hard times on the job when you can't get to the best member solution, but your problem solving and communication skills will develop as you encounter more and more of those issues. But there will be some bad days.

My experience at this company was overwhelmingly negative due to a culture of excessive micromanagement and unsustainable workload expectations. There's constant oversight which creates unnecessary stress and due to this; it's quite difficult to build connections between employees. Work-life balance is practically nonexistent. Long hours and high demands are the norm, with little regard for employee well being or burnout. This makes it difficult to sustain performance over time, plus they are usually understaffed. 
Although the company promotes itself as collaborative and team-oriented, this is largely misleading. In reality there's minimal genuine teamwork or support between colleagues and managers. 
Overall, the disconnect between how the company presents itself and how it actually operates is significant. 

I’ve often wondered what it means to work for 1 company for years and somehow think you have the experience and knowledge to be upper management. This company is a clear example of the train wreck that occurs when you don’t hire experience from the outside. Their managers are all
Mostly GECU lifers which offer no new ideas or ways of handling different situations. There is no investment into their employees growth and the training they do provide is made to feel like an “I have to do it” instead of an “I want to do it”. I have a saying for them “the mentality and expectations of a big bank run by people who think like   high schoolers” if you have options go somewhere else, banks pay more, train more, and prepare you better for a career in the financial industry.

What is the best part of working at the company?
Leadership doesn’t communicate and develop its staff. Leadership is not consistent with information given to its employees. Pay is very low and does not offer 40 hour a week schedule. Would not recommend.

What is the most stressful part about working at the company?
Leadership. Members you talk to daily are the only good thing about this job.

What is the work environment and culture like at the company?
Very fake, superficial and not consistent.

What is a typical day like for you at the company?
All business and leadership is not welcoming.

There’s a reason there’s fast turnaround here. You are expected to constantly be taking virtual calls nonstop and to speak only positive words about the company. You MUST have a checking and savings account with them, which is weird. Managers are also extremely shady, watch out for the men. They have inappropriate conversations with women below them. They also don’t want you to have a second job, and only want you to devote your life to them. If you ever have the opportunity to cross train (which is minimal) do it. Get out of the virtual center and try to work in any other department.

At first they make the company seem like the best place to work at. During training, everyone is so nice and they tell you to ask for help if needed. Once you get to the teller center everything shifts. Sups and leads give you attitude when help is needed. They also treat you as if they’re above you. They micromanage EVERYTHING even when you go to the restroom. They demand every call to be perfect if not points are deducted. PTO requests are rarely approved. Work life balance is also not great as you work Monday- Saturday. They really only care about their customers and making money.

Top Job Titles	Average Salary
Loan officer 3 salaries reported	$44,000 per year
Teller 5 salaries reported	$15.74 per hour
Member services representative 3 salaries reported	$18.00 per hour
Document specialist 3 salaries reported	$22.30 per hour
Bank clerk 3 salaries reported	$15.67 per hour

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