test technician

it support

GTT Communications

Pro:

Working at GTT Austin NOC i had the opportunity to work with great co-works and friends. The typical day to day at GTT Austin NOC was always changing and never knew what to expect. 

Con:

A pain point for the organization, was the constant buy out of other company's. GTT would buy out a numinous company's or company's consumer base and they would not keep the legacy support. At best GTT would keep one or two of the legacy support people. The Austin NOC would be given 1 month notice that we would be taking on support for the new buy out with little to no training. When the legacy customers would call in, the GTT Austin NOC would not know how to support the customer. This caused the customer to become frustrated due lack of support. In some cases the customers would be paying for premium amount for a circuit and get little to no support from GTT ASNOC. This issue would also extend to the NOC technicians were they became frustrated with the management and lack of tanning this caused unneeded tensions with the whole group. 

Over all if GTT executive team would slow down buying out company's and ensure the group taking on support ownership was fully trained this would make it a way more enjoyable place to work.

Management is unprofessional, and lacks proper work ethic. Management has favorites. If you are on their list of people they are not fond of they will purposely do intentional things to make the vice president think poorly of you. 

Working here is OK if you prefer low pay, extreme amounts of stress and work. There is no job security, layoffs are a day that lurks on the minds of everyone here. 

The nagging and gossip in this office is almost unbearable. If you say something to the wrong person here, expect to be pulled into the conference room because they ran to management about it. 

If you like a unstructured work environment and constant policy changes for the worst, this is your place to go to. 

If you like being treated like a child, and having management look for you while you are on a bathroom break or general break, work here.

The company is very fast paced and ever changing you will not be bored here. however you will be underpaid and overworked. you will be worked to the ground until you burn out and then are replaced in the next acquisition. The company will give you many promises to try and keep you pushing at its fast pace. However, it never delivers on its promises to its employees. This is not a company you want to work for if you have a family as the demands upon your time are excessive. The plus side is you will always be busy and in some departments on the cutting edge in your field. you will be exposed to more then your normally would at your position in other companies. You will not be paid for all this extra work you are doing(without formal training). This is the company you go to work at to learn everything you can about the position you are in. You then take all this knowledge to a place you will be treated fairly at.

GTT is so busy acquiring other companies, breaking them apart, firing most and leaving the core staff. 
If your job position serves a specific need, you will have better job security than most.
Pay is decent, staff moral is low, but most know that they chose to work for GTT, so it goes.
Hard to be promoted, but not impossible... just be weary that your whole job title may be eliminated and you will never see it coming.
I enjoyed the people I worked with, your pay is only as good as your negotiation skills and it is a good 2-4 year stop along your career path.


What is the best part of working at the company?
Was hired in Sep22 and laid off in Dec22.  GTT is in Chapter 11 and it is very clear to see why.  Mismanagement and not making smart decisions is the hallmark of this company.

What is the most stressful part about working at the company?
Task focus changing daily but in name only.  Data is recalculated and redefined causing you to have to start from square one and copy over what you have completed again before you can continue on with the task at hand.

What is the work environment and culture like at the company?
Minions knew what needed to be done, sadly management had other visions.

What is a typical day like for you at the company?
Changing and regrouping daily.  Spinning my wheels.

GTT is a rapidly growing company that has been very successful, but with several lay offs and poor direction and management in the Network Operations Center the atmosphere and morale has seen a marked drop. 

Managers are inconsistent. Supervisors provide mixed messages, and Leads lack direction.

The technicians are generally friendly and willing to help new technicians catch up to speed, however some veteran technicians have become jaded. 

Hiring process can take over a month as applications must be approved by middle, upper, and CEO levels of management.

Constantly working with shortage of workers as every couple of months a new company is acquired and too many workers are let go leading to a larger workload with fewer workers to handle it. Constant turnover as new people are hired to replace people who are let go every so many months. No promotions from within. Managers are always hired from outside the company, leading to workers having to train their managers.

GTT is focused on achieving growth objectives primarily through acquisition.  The company has an excellent track record of integrating the employees, customers, and assets of acquired companies.  The Tysons VA headquarters has a healthy culture that is balanced between work and social activities.  The company still maintains a closeness despite growing to over 1,200 employees.

It's hard work, and you'll need to grind for your own leads.  Support is limited being remote, but the support is excellent.  The VPN and VOIP phone to connect from home could be a pain to set up.  HE's CEO is excellent, but being out of the office is difficult to form relationships with other co-workers.  Overall great experience, but you need to be able to work independently, as if you were starting your own business from scratch.  

GTT was a good company to work for. 

Slightly better than other companies I've worked at for benefits. 
Pretty much unlimited OT if you can do it.

You need to be a very fast learner and have a "drive for completion" attitude.
Fun people to work with but when it's time to get serious they're all business.

I definitely recommend working here if you get the chance but know your stuff.

Top Job Titles	Average Salary
Test technician 1 salary reported	$19.00 per hour
It support 1 salary reported	$82,500 per year

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