medical assistant

registered nurse - endoscopy

front desk agent

registered nurse

endoscopy technician

Gastro Health

Where to begin? This experience was a real eye-opener. The level of disorganization was overwhelming, compensation was below market, and the benefits package was among the poorest I've encountered. The only positive aspect was the schedule.
Employees are hired to work in South Miami but are also expected to cover locations as far as North Miami Beach, resulting in excessive commutes that can easily add several hours to the workday due to Miami traffic. The expectation that staff routinely travel between locations is unrealistic and places an unnecessary burden on employees.
If the role were limited to actually being a Registered Nurse, it would be a much better job. Unfortunately, nurses are expected to wear countless other hats because so many support functions are handled remotely. Instead of focusing on patient care, you end up acting as a receptionist, scheduler, insurance coordinator, inventory manager, stock clerk, shipping and receiving clerk, lab technician, and patient liaison all at once.
Because many managers and coordinators work from home, there is very little in-person support. Patients frequently complain that they cannot reach anyone by phone, and those frustrations often fall on the clinic staff who are physically present. Frontline employees are left to deal with patient complaints, operational issues, scheduling problems, insurance questions, and day-to-day clinic challenges while management remains largely removed from the office environment.
There is a constant expectation to take on responsibilities outside your job description, often to compensate for a lack of support and accountability elsewhere. The workload would be far more manageable if employees were allowed to focus on the roles they were actually hired to perform rather than being expected to handle nearly every aspect of clinic operations.
Overall, the lack of organization, poor communication, inadequate support, low pay, weak benefits, and unrealistic expectations made this a very disappointing experience. I genuinely regret leaving the hospital for this position and would encourage anyone considering employment here to thoroughly understand what will actually be expected of them on a daily basis.

What is the best part of working at the company?
The best part of working at Gastro Health, Kirkland, is the coworkers. The coworkers are pleasant and make the job easier. 

What is the most stressful part about working at the company?
Working here is highly stressful and mentally and emotionally taxing. Essentially, the job is working in a call center scheduling patients or transferring calls, or working at the front desk to check in patients. In both positions, I experienced many stressful situations and there is limited help from supervisors. Generally when patients call, they're already upset that they had to wait on hold for someone to answer the phone because thousands of calls come in at once, and then they're upset when scheduling is further out than they expected. Overall, this place is more stress than it's worth. 

What is the work environment and culture like at the company?
The environment feels very much like you're being micro-managed, unless you're someone's favorite. The culture is very cliquey can be difficult to navigate at times. 

What is a typical day like for you at the company?
Depending on where you are placed for the day: If you are on the phones, you are answering all phone calls since there is only one number for the Kirkland location, which means all calls are filtered through the Patient Service Representatives. 
If you're at the front desk, you are checking in patients, scheduling walk-ins, scanning insurance cards and ID, having patient sign paperwork, making charts for future appointments, etc.

This role was everything I had been working towards. I wanted to have a positive impact on patient care. Make a difference in my providers lives. This was a new role that GH had created to
focus on patient centered care. What we were not told were that coordinators would be taking jobs from nurses. That our role was to make theirs obsolete. They could pay us much less than LPN’s or RN’s because we did not have certification but for the same work. It was toxic and there was no one to stand up for us when things went wrong. I would work from 8:30am until 9 at night just to try and put a dent in the amount of items that needed to be done. Never saw my family. Had to drop out of school for a few semesters. It was the worst decision in my entire career. Yes, overtime checks were amazing but not worth it in the long run. Depending on your motivation, you may thrive there. For me, the quality of care was not what I wanted for my patients. I had a minimum of four providers at all and times and more patients than I could respond to effectively. This was the norm for my team. Overworked, emotionally drained and abused and management was a major issue in the quality of our team. It was awful and I am truly grateful that GH is behind me. 

CMAs typically work one on one with a physician. The schedule is absolutely packed for the provider you work with. Yet you're expected to find imaginary time to call back the insane amount of people calling you everyday. When you don't find that non-existant time patients are very angry. Patients are very irritable, entitled, and abusive to work with here. Management WILL take the abusive patients side and allow them to continue their horrible behavior. Management will quite literally TELL you to take the blame irregardless since it's "easier" for them to not have to deal with abusive patients. I loved my coworkers but did not care for Management due to reasons stated above and the fact you are nit picked. Some providers here will complain about staff and since AGAIN the manager doesn't want to actually deal with it...she'll force the micromanaging on you. I seriously had NOTES taped to my MONITER for the WHOLE office to see rather than being approached like a person in a professional setting about things like putting my coat on the back of my chair *eye roll*...also MAs are not allowed to wear navy or black scrubs cuz those are reserved for doctors only...???

The physicians here are great! But you need to watch your every move because management has favoritism, they gossip like they’re in high school. You are overworked for little pay, you have to be whatever position you’re hired for along with filling the roll of the call center! The backline rings nonstop. It’s so unprofessional! The office is chaotic. If you have any form of anxiety DO NOT APPLY HERE!! No matter how well you work or get along with others they will talk bad about you. There is no room for advancement. The ladies here do not plan on moving on or up…therefore there is no spot for you to be promoted to. However if you’re lucky and put in a notice they may offer you a little more money to stay or make up a position for you. The salary is lower than every other medical field in the area. You can be the best worker and they’ll pick on you for being just that. Oh yeah, any and everything that goes wrong with patient flow will be taken up with the MA’s. For whatever reason, everything negative will fall on you. The atmosphere is toxic and very draining. Honestly the best thing about this company is that you get off on time. Other than that, hang it up lol. 

You can learn a lot from your trainer/manager IF you’re lucky enough to receive  training, which does not happen. You are on your own from the beginning. You are also told multiple times that you will be getting backup/training/help for your position, but it does not happen. Very fast paced and short staffed. Managers are never there. You get reprimanded for taking days off or leaving early for appointments  if needed as they have no backup/coverage for your position so when you get back, you are swamped and overwhelmed.  Certain employees got to work fully remote for this position (even living in other states)  just because they were close with management. Special rules for certain employees over others happens regularly. All staff complains about being overworked and treated poorly.  Pay rates are non-negotiable, they are one certain rate for each position, even if it's not reasonable. You also get no lunch break here, you work through lunch and that is standard practice for everyone,  you work your straight 8 hour day (you get no  break) Do your research before working here-like the other reviews state, it it not worth it!

Typical day at Gastro Health start with stress. The work environment is  so uptight. Heaven forbit if you crack a laugh with your co-worker. Micromanaging is top tier here. Make you not enjoy coming to work. You do their job, plus yours and whom ever left (quit). Hardest part of the job is scheduling patient when they've been waiting for months. Their referral files are back up dating back 2018. You can't even schedule patient with the doctor that is referred because they're always booked out until next following year. And these are patient with diagnosis.  The most enjoyable part of the job is GOING HOME and free lunch. If the job was fun environment/energy then maybe GASTRO HEALTH will be a 5 star work place.  I mean who want to go home and bring work home with them. Over worked, unpaid, and stressed. This place will take the smile and spirit right from you. its a very draining workplace. I do not recommend this place for anyone to work. this company really need to get it together. The review number do not lie. I wish I saw the work review before taking my chance here. Now I am looking for another job.  

What is the best part of working at the company?
Be prepared to receive no training for your role, perform the role of others daily, struggle to take PTO, deal with uncaring management, and earn pennies as your annual raise and bonus in addition to the low wages they start you out with. If you're remote, you provide your equipment because it's not in the company’s budget.

What is the most stressful part about working at the company?
Every part of this role was stressful. Management will not care. There is no team despite working as a part of a team. The only plus was it was remote. 

What is the work environment and culture like at the company?
This company functioned utterly unorganized, and patients spoke to you rudely. Management allowed patients to talk to you rudely and was never available to assist with patient care, concerns, or issues 

What is a typical day like for you at the company?
I worked solo daily despite working on a team—there was no supervision or time management from anyone. You created your own flow, but you did not need any assistance because there was none.

What is the best part of working at the company?
The staff operates at the absolute bottom of the barrel.

What is the most stressful part about working at the company?
Gastro Health is an embarrassment to healthcare. Human Resources does not support employees who experience conflicts, issues are often ignored or covered up, there is no opportunity for growth, morale is extremely low, and overall, this is not a good company to work for.

What is the work environment and culture like at the company?
The work environment and culture at Gastro Health is toxic and demoralizing. Employees who provoke or create conflict are tolerated, while those who try to work professionally are ignored or punished. HR consistently fails to support staff, and issues are routinely covered up. Morale is extremely low, advancement is nonexistent, and the overall culture is disorganized, unsupportive, and completely unprofessional. This company is an embarrassment to healthcare and any business.

Before getting into the negatives I must say that the providers here are great and at the time I worked there, I enjoyed my co-workers a great deal. This place is great for PRN, you leave early frequently for low census, low stress and easy. Also I do appreciate the cleanliness.

UNTIL, the moment you agree to work full-time here you see immediately that pay, benefits and growth are NOWHERE near competitive to surrounding health systems. Healthcare beyond yourself will run you hundreds, 401k is laughable, and unless you aggressively advocate for your pay you will be underpaid. Also, you might get a 30 cent raise if you’re lucky.

But waits, there’s more. While I appreciate the attention to how clean the workplace is, be prepared to be micromanaged in many aspects of day to day work. Talking to colleague during a gap? Go clean. Free time to catch up on emails? Nope, go complete this checklist that’s due at end of month. 

There are better places for RN’s on the east side. Don’t waste your time here.




Top Job Titles	Average Salary
Medical assistant 2 salaries reported	$18.00 per hour
Registered nurse - endoscopy 5 salaries reported	$38.47 per hour
Front desk agent 2 salaries reported	$16.75 per hour
Registered nurse 5 salaries reported	$34.10 per hour
Endoscopy technician 12 salaries reported	$23.21 per hour

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