call center representative

collector

collection agent

administrative assistant

collection representative

Gatestone & Co. Inc

Worked here as a Tech Support. The weekly schedule might change once in a while. Day-to-day work resembles a call centre. You pick up a call and solve technical issues with their TV and/or internet if the issue isn't resolved, you can send a technician. But most of the time there isn't a reasonable service appointment you can book so customers can get frustrated. With that, you have to deal with yelling, profanities and intimidation which might affect your mental health. You are also alone most of the time as you are working from home. Support from the supervisors or manager can be through live chat or Teams and sometimes it takes a while for them to respond.  The hardest part of the job is when you talk to non-tech-savvy people, including seniors. Also, it's frustrating when you can't figure out the problem because you are just talking on the phone. There might be a live chat agent opportunity so ask your supervisor. The most enjoyable part of the job was when I solved a technical issue and received a compliment. By the way, the company client I was assigned to was Shaw/Rogers. If you want to experience working from home, you can try some other company. But if you're dead set on needing a job right now and want to work from home, go ahead and apply. Good luck!

A typical day at work was to come in, boot up my computer, and start calling people with defaulted student loans to get them into payment programs.

I learned a few different systems, and was introduced to a few other companies as I was working for a subcontractor.
This office was unfortunately, run by people with no management skill whatsoever.
This is a commissioned position, and the managers and team leaders here thought it was appropriate to take business away from some people and give it to their friends, and openly harrass people who were not personal friends outside of the office. They had no concept of the illegality of dicrimination, harrassment or following company policy and procedures. This is a production driven environment, and one team leader specifically told me "if I want your accounts I will take them from you", thinking she was well within her rights and authority. There was constant divisiveness caused by the 'leaders' in this office. It was an ongoing battle to try to earn a living here due to the constant drama and lack of professionalism of the managers and team 'leaders' (and I'm using that term loosely).

Co-workers were enjoyable to work with for the most part.

The hardest part of the job was dealing with borrowers'.

Most enjoyable: when I am able to talk to someone and they realize I can actually help them out of a bad situation.

I would never recommend this company to anyone who is looking for a serious position or for job security. You’re not fully equipped to do well at your job and if you’re not the right person for this line of work, you will struggle.....and at any given point you are at risk for termination.  Working here expecting to stay long is wishful thinking for employees because of the clients they choose to do business with; they make it next to impossible for employees to take time off, the client will set you up to fail at every corner if an accident is made, you’ll feel continuously discouraged/belittled, and the overall call center culture of expecting a robotic manner of following scripts perfectly every time with heightened scrutiny can be overwhelming.  Don’t waste your time applying if you can’t force yourself into perfect alignment with ever-changing policies and expectations...”per the client’s request”.  If you do apply and take the job, just keep in mind that you are a temporary seat-filler, just another number - it’s the same with many other employers. You will be a sitting duck awaiting termination at some point due to the many changes, accidents you make, and potential layoffs.....that’s just how it goes.

Best way to describe working at Gatestone is a parasite who needs a host. They undervalue you, provide little to no guidance — yet expect results. They'll want you to work whatever hours they give you. They'll lay you off right before your benefits kick in, which is a scummy business practice. Expect no work-life balance.  Lack of stability — constant management change. If you are sick, don't expect to be paid for any of those sick days — they'll deduct it from your vacation hours. Constant issues with pay — they play dumb when it comes at time of resolving it. No coordination between management and employees. They'll hire you and make you feel like you need them, not the other way around. For the top performers — expect a $5 gift card. In hindsight, the only positive outcome of working at this job is the ability to work remotely. 

Basically just expect to be another number and seat filler at this job. There is no advancement available you are to come into work sit there 8-10hrs on a good day when they are not shoving OT down our throats. Big thing with this job is stay healthy and keep your kids healthy because if you are sick or your kid is sick don’t expect them to allow you to go home willingly without getting a guilt trip and a nice point on your record. I want to say the only good thing about this job is you never go hungry they are always feeding there employees but also you have to pay for that but free cake on your birthday tho ! What really turned me away from this job was the poor management and not taking hard work into consideration. If you are looking to make some money sitting around all day take the job but please watch your back and don’t fall for the fake smiles and promises and don’t fall for the “ Sis Gang “ they are evil and will stab you in the back real quick and talk about you and push you out.

DO NOT work for this company!
From literally the first day I walked in, I knew the company was trash, but I really needed a job so I tried to stick it out. First of all, the training is done remotely from Canada, and it's horribly ineffective. My biggest reason for this review, though, is I am STILL waiting on a paycheck from 7/15. The payroll department is particularly unsympathetic, saying they would only cancel and reissue a new check IF I PAID THE $30 STOP CHECK FEE!  As if it's my fault my check got lost in the mail. Yeah right. The whole company is beyond sleazy and untrustworthy. Also, you have to pay A LOT of money to park. It's at the Arizona center, so if you park there its $12/day, or you can buy an $80 monthly parking pass. For an $10-11/hr job. Let that sink in.  I cannot stress enough how badly your time will be wasted working for the garbage company.

This is an OK job to have if you are in the Fredericksburg area. Management will try to help you succeed. The managers will also micro-manage you. Your time away from the desk is timed. There are a lot of criteria for what you must say on the phone. If you do no follow the script and criteria, supervisors will go over recordings of your phone calls with you in a meeting room and tell you all the things that you forgot to say on the phone. While on a call, there are so many requirements and their policies are always changing. 

The people that they employ are not professional. There was a lot of gossiping on the floor. This job is a temporary job and not a career. There is not a lot of room to move up in the company. They do offer a lot of overtime. The customers are past due and are aggressive and rude. This is a job for a person with tough skin.

When I first started I truly enjoyed the people I worked with and my trainer. Great personalities and great support until it came time to go into production. The supervisors for the most part were as supportive as they could be, however there were plenty of times where I was completely ignored. I understand if they didn't know themselves but it was completely unprofessional to ignore the folks you're supposed to be managing. Biggest let down? Being laid off without much notice. I received my official letter the afternoon before my official last day. It's good I decided to put in for other positions otherwise I would have been completely screwed and I feel that they played favorites when it came down to "picking" the employees they wanted to keep for other projects.

Bad culture, no ethics, no care, managers date supervisors, everyone is miserable, old, messy, petty, and dont know anything. Half of them cant spell or speak english, they stay getting sued by consumers. They do not have competitive pay - they expect you to work like a slave to get cheated out of your commission. No one is educated because they've been there all of their lives. The workspace in Omaha is embarrassing, and they only have 12 people that run a whole office, but lie when clients come. Inappropriate conversations on the call floor, managers complain about the Ops manager, but they dont have half the skills he got - its a skin color thing. Just aweful. I am truly their loss. The kids they have working as HR managers just made matters worse and they will be getting sued. :)

What is the best part of working at the company?
The co workers mainly keep you employed there building relationships with other co workers 

What is the most stressful part about working at the company?
The management was horrible. Micromanage times 1000. Your kid could be dying and they would want you to clock back in this company is worried about hours and not the employees 

What is the work environment and culture like at the company?
HORRIBLE EACH PERSON FOR THEMSELVES 

What is a typical day like for you at the company?
Clock in not even 1 min you in for a ride for back to back calls all 8 hours. Management will hunt you down if your 1 min late from lunch or break and they like to cal you out in front of everyone

Top Job Titles	Average Salary
Call center representative 2 salaries reported	$15.70 per hour
Collector 9 salaries reported	$19.77 per hour
Collection agent 7 salaries reported	$16.70 per hour
Administrative assistant 3 salaries reported	$17.67 per hour
Collection representative 3 salaries reported	$17.40 per hour

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