therapist

monitor

outpatient therapist

recovery specialist

counselor

Gateway Rehabilitation Center

The work environment is so toxic.  Everyone is stressed because we're so low staffed because people keep quitting.  The jobs here have such a high staff turnover rate and here's why:

There's very little communication between management and staff, the few shift supervisors that do anything are picking up slack from the others and are essentially doing 3 jobs at once.  The UR and Therapy departments were recently laid off so now those tasks have been placed on the therapists.  The therapists now do 3 jobs and have to spend more time doing insurance paperwork with no time to do any actual therapy with their clients.  Then when the therapists have to stay late to finish all this paperwork so that it's all DDAP compliant, HR has the gall to send out emails for excessive use of overtime.  The counselors are having to do recon for whatever doesn't get done in the therapists workday, which is difficult in and of it'self because the higher ups would rather dump money into a "recovery pavillion" than give their staff computers newer than 1970.     
 They are always crashing so nothing is able to get documented.  I'm honestly surprised we haven't been shut down just because of this.  There was a recent refurb on some common areas in the main building but we're still unable to provide all of our clients with basic recovery texts????  Speaking of refurbs!  There are consistent complaints coming from clients that the showers are moldy and that the areas that they have to frequent are not kept clean and are essentially falling apart.  The program has become about making the CEO more money and everyone who works there for more than a month starts to see that.  I feel like I was made promises by gateway of professional advancement that they had no intention on keeping.  They've gone from a 12-step and therapy based program with a great reputation to closing down half of the outpatient locations, pushing suboxone, and essentially becoming an MAT clinic, corrections/mental health holding area.  The staff are not equipped to deal with the complex mental health issues we're seeing since we've got new agreements with nearby hospitals.  We don't have enough staff to supervise and monitor people who were actively suicidal/homicidal 10 hours before coming through our doors. The doctors have the worst bedside manner I've ever heard of, and there's this weird unwarranted animosity between evening staff and daytime staff where one thinks the other has the easier job and that they do more work than the other.

The clients see all this dysfunction and take full advantage.  They see a broken front, struggling staff and continue to hook up with each other, bring in drugs and break whatever rules they can because they know nothing will be done until they've got one foot out the door anyway.  It frustrates the people who are there for all the right reasons and makes them want to leave treatment because they're just not getting the help they thought they'd be getting.  As a result, none of the clients want to talk to you about anything but things that are out of your control that make the program awful and "not what it used to be".

If you'd like a job that is frustrating, stressful, unrewarding, soul-draining, and both physically and emotionally taxing, this is your place.  This sucks.  I'm actually crying a little typing this.  Over the past year, I've seen this place fall apart around me.  I used to love my job, and now I cant even stand to see the building when I pull into the lot in the morning.

What is the best part of working at the company?
The clients and meeting those from all walks of life 

What is the most stressful part about working at the company?
The clients. Often times those you’re working with have the age-mentality of when they started using their substance of choice. In other words, you’re really dealing with children/teenagers trapped in adult bodies.

What is the work environment and culture like at the company?
It’s easy once you get the hang of it, but things can change in an instance.

What is a typical day like for you at the company?
I’m usually bombarded with client’s questions (can I have this, is so-and-so still here, who works today?) I get on the computer and check emails, I print out an attendance sheet for a usual group, then use a site to data entry the attendance to the insurance company. After that the rest of the shift is interacting with clients and being present for when and if they need help or guidance.

Disrespected. Thrown under the bus a million times. Upper mgmt acted like bullies, immature, beaten up by pt. No advancement, messed up my pay more than once, no fmla, burnout, poor training, high turn over with staff, never given my sign on bonus, meetings are a joke, ppl pretend to work but nothing gets done, consumed in pt drama, they expect therapy staff to stay over time with no compensation and to do security’s job. Great place to start out if you put up with all of that with little job security. Employees should be more respected, but I feel this will never happen. They also talk about you forever if you leave ( The boomers will use you as an example and twist the story a little, but it’s toxic nonetheless ). Even the boomers are quite new which is sad.

Upper management had their clicks if they wanted you to succeed you would otherwise they did everything in their power to push you to fail, get a bad reaction to right you up, no confidentiality you couldn't trust anyone if you had a problem that even goes for the compliance nothing gets done and no accountability. They treat employees that have been there for many years like dirt and the administrator was never there or set up meetings and bail on you. They were fake and they don't care about you they care about how many residents they can get in so they can get their big bonuses.if you are liked your in if your not you can't stand up for yourself or for the residents rights

I worked there for several years, in the admissions dept. The manager was a 55 year old trapped in high school mode. The workers were irresponsible, immature, and acted like a clan of mean girls making fun of each others shoes. Gossip galore. Repeated call offs, two hour lunch breaks, while sick patients sat in the lobby waiting for help. Multiple complaints and nothing was done. Upper management cares nothing except for fund raising so they can collect their big pay checks. The place had repeated bed bug infestations. No recognition for those who actually work there. Low pay, and you'll be doing everything while the queen shops on her three hour lunch break with all her cronies. Dont work in the admissions dept. Just dont.

Gateway is an amazing place to start building a career. Compensation and benefits are comparably low but it is a not for profit agency. The treatment programming is strong and research based. Management is approachable and understanding and do provide strong clinical supervision. They are very flexible and PTO benefits are great (30 days off per year including holidays). There is room for advancement if you are good at your job and put in the extra effort. All in all I would recommend anyone to seek employment if they are starting in the drug and alcohol counseling field.

Gateway provided me the opportunity to learn good organizational skills, collaboration skills, de-escalation techniques, and provided a good work/home life balance. A typical day consisted of completing intake assessments, monitoring security systems, medication management and checking in on re-entrants periodically. Making sure re-entrants were sticking to their schedules and following appropriate tasks throughout the day. Management was fair. Culture of workplace varied, but got a long with most co-workers. Director and clinical staff was extremely supportive and helpful during my time there. 

What is the best part of working at the company?
Paid time off  co workers learning more computer skills  the people  and nurses were wonderful to work with 

What is the most stressful part about working at the company?
The lack of communication between staff and the raises were based on one two three percent which didn’t add up to anything but mere cents 

What is the work environment and culture like at the company?
Most of the ppl that worked there were in recovery at some point work environment was very up and down like a roller coaster no real stability 

What is a typical day like for you at the company?
Repetitive and frustrating lack of communication skills between office personnel and people that are very nosey

Paid next to nothing, zero breaks, I was never enrolled in the software to document for insurance purposes. Even after asking many times.
My manager was completely unwilling to adjust my schedule, worked every weekend & was told by other staff it would take years for management to allow change. I received minimum training. The  patients were constantly arguing  with each other. I had a coworker who completely refused to work with the female patients. It was rewarding to see patients who were committed to recovery. However, some seemed like they were there to satisfy a legal situation and were just going through the motions. 
I would not recommend working for this company, go somewhere else for your own sanity. 

Overworked and lack of staff. No breaks. No promotion, no growth, and very low pay. No paid holidays, if you have the day off you have to use your own pto to be paid for that day. They discuss raises constantly and in 3 years, I didnt even get a whole dollar more from my start rate. Not a safe environment and you fend for yourself if anything happens. I have nothing good to sat when it comes to management staff. Draining and negative environment. The turn over in staff is like nothing I have ever seen before. You may get to laugh with a few people here and there throughout your day but you are expected to work endlessly and they make sure they don't give you time to enjoy what you do. 

Top Job Titles	Average Salary
Therapist 13 salaries reported	$23.85 per hour
Monitor 11 salaries reported	$17.91 per hour
Outpatient therapist 9 salaries reported	$24.37 per hour
Recovery specialist 2 salaries reported	$18.00 per hour
Counselor 7 salaries reported	$14.57 per hour

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