medical assistant

patient services representative

licensed practical nurse

registered nurse

family medicine physician

General Physician, P.C.

The management at General Physician, P.C. is disastrous. All that matters is who you are related to or friends with. Incompetent people are the only one's who seem to advance with this company. Employee morale is by far the lowest of any other place I have ever worked. They micro-manage all employees however, fail to address or fix major issues that affect both staff and patients. I have also never worked in a healthcare facility where the doctors are treated with such disrespect by management. The "office managers" truly have a very high opinion of themselves and make coming into work every day a struggle. General Physicians make themselves sound competitive in compensation and benefits however, once you're hired you realize that they pay you a little more than other places because you will be paying out the nose for your health insurance. They only offer three plans with BC/BS one of which unless you're a provider (or manager making a ridiculous salary) the average employee can not afford.The other two have outrageous deductibles ($5,000 and & $10,000) on top of your bi-weekly contribution. Also, your PTO is a joke. You have to work to accrue it at a rate of 3.69 hours per pay period which comes out to be less than one day a month. And one really awesome thing they do to you during the holidays is choose to close your office (Black Friday, Christmas Eve, New Years Eve) which sounds great however, you must take PTO for this or choose to work at another office IF one is open. They will not allow you to take any time off without pay and they consider 40 hours full time and anything less than that part time. If you are short one week of making 40 lets say you worked 38 hours, they will automatically take 2 hours of your PTO without asking you. Almost every one at my office was constantly in the negative with their PTO. Another important thing to consider which they do not inform you of when you interview or go through orientation is that no matter which office you get hired for, office managers will "borrow" employees if they are short staffed (which happens A LOT because people are always quitting). What does this mean? It means you can (and more than likely will) get told (not asked) to go fill in at another location sometimes the morning of without any warning. And sometimes they "borrow" you for days or weeks, not just a one time deal. Again, does not matter if you are familiar with that type of practice or not. It also could be an office that is quite far from your normal location. They seriously do not care nor do they show any type of compassion. I have seen it firsthand with fellow coworkers that if you are told to fill in at another office and you either question why or let your feelings be known that you're not happy about the distance or what that other office might have you doing, let me be very clear......you might as well just start looking for another job. They will absolutely hold that against you and make your life miserable. It is sad to know that we have such great doctors and staff that honestly care about their patients and provide excellent care but because of poor and inadequate management are leaving in droves.

Management does not care about how you feel and rather than communication working where both the manager and employee can talk, that never happens. When an issue is not resolved you try taking it up with higher management but they only repeat what was already said, which does not resolve the issue at all. They feel that it is okay to let the patients talk to the employees however they choose and if you ask them not to speak to you using derogatory words or not to be aggressive and combative you’re in the wrong. I would not recommend working at this place AT ALL unless you have someone working in upper management that will look out for you. When it’s time for the review which will determine your raise there always seems to be some sort of complaints or issues that arise around the same time so of course instead of getting two pennies to rub together for your raise, you’ll only get one and you’ll have to make that work. The living expenses are going up while the pay is still lagging behind. Please at all cost avoid working here if possible! They’ll keep buying these different practices just to say they’re number one in WNY when they can’t even address the many issues within the practices they already have.

General Physician overall is not a great place to work. During the pandemic, they made it pretty clear that they only care about their bottom line.  

As far as the individual office I work in, it's not bad. Most of the people I work with including the doctors are great. What makes it toxic are the select individuals who have a history of creating drama and talking about others behind their back in the office. Nothing has been done about this and creates a negative environment. I have only been here a couple years and this been going on even longer than that. 

Benefits are subpar at best and the amount of time and energy that's being put in the pay is nowhere close to being worth it. Especially as an employee who constantly goes above and beyond what's asked. 

There is no clear room for growth either. If your looking for a steady paycheck this is a place for that but you will be underpaid definitely. If you're looking for a place to "grow" with the company. This is also not a place for you. We have people that work in our office that have been working here for years that just got their first raise. It doesnt matter how long you've been with the company or how hard you work. They clearly don't want to spend money to keep good people. They come and go constantly. 

I could go on and on, you should be getting the picture by now. 

Please listen to the reviews on this company.STAY AWAY.
It is the worst place to work.Upper management does not know what they are doingThey come into a new office and do not know anything about day to day running of an office. the only thing they know what to do when you have a problem is call someone else.mean while they will be on their cell phone or in their office with what one if the reviews called their click. you are left on your own to figure it out.
Our office manager left after she was told that she had to change the way she managed the office and staff and that she would be required to go to several office meetings a Week,leaving us without any supervisor,she told them that she needs to be in the office helping the staff and not at meetings all the time.They told her the meetings were mandatory .Our office manager was the best,always put the patients and the staff first.Lost other PSR as they are called by this company because they put to many job duties on them therefore the patient is the one who suffers.This company is the worst.Patients are only a number and are treated like cattle. The doctors have no say in anything they are just employees like the rest of the staff.GP will continue to purchase private practices so that they can say they are the largest  in WNY but this does not mean they are the best.

Upon interview, the manager was all about being a team player. I was all in. Only to be treated as a non team member. Bo communication, no direct help on learning Medent, even asking for the help. Sent home when coming in not on schedule no call and no message. I showed up I put in my all, no fitting in. Manager's so busy just to busy to meet with me. Reached out through corporate and was pushed onto other persons. I know my worth, and asked for extra training, I was left on my own to struggle, I was honest and it was said i would be shadowing and trained,  i had been home sick and was re entering the work world and now know medicine here is about the money not the patient. To chatty, I was told  to much of a bother to teach there system. I resigned without any call from the managers. Quietly walked away. I invested all my resources into thinking it was a good place to give my time. I am sad for the way this robotic corporation represents itself. No compassion and absolutely no communication. Disappointing to see what happens behind the scenes as a working staff member let alone a patient. 

The "leadership" at General Physician Cancer Care is scary, scandalous and downright appalling. There are four individuals who are single-handedly destroying the Williamsville/Buffalo General medical oncology practices of General Physician and Great Lakes Cancer Care. It is VERY clear these four are friends and protect each other. None of them know what they are doing. Employees have literally gotten up in the middle of the workday and just walked out. I have never seen anything like it before. They lie right to your face like it's nothing. The biggest shock is that after all their constant failures and total mismanagement they still have their jobs.......AND HAVE BEEN PROMOTED!! But I guess that's easy when you're friends with the guy giving out the promotions.They all should be ashamed of themselves for the frauds they are. Upper management needs to pay attention to these individuals before General Physician and Great Lakes Cancer Care earn a reputation they cannot recover from.

the only good thing i experienced working there is my co workers, we did our jobs but also had fun, manager/supervisors/HR are Raley around to help if a patient calls with a problem that you cant resolve most supervisors say to send a email or triage if they don't feel like dealing with a angry patient, which being the messenger to the patient you then have to deal with them getting only more angry. if you need help you end up walking threw out the cubicles asking your fello co workers.  once you get to know the managers supervisors and HR you will realize what a joke the place is, people drop like flies because of the lack of help from the people who are getting paid more to basically  never be at there desk or busy talking and laughing with other employees but if you do that for one minute you get yelled at. Its sad when you have to ask a supervisor for help and them reply i dont know. when i worked there i had at least 2 new co workers to replace the ones that quit at least every two months.  DONT DO IT

What is the best part of working at the company?
generous compensation package - PTO, health insurance, 401k


What is the most stressful part about working at the company?
They tell you one thing and deliver another.  They have a call center so none of the phone calls goes directly to the offices- they are all delt with at the call center and with people who do not know the way the office is run.  and the call center people change the template all the time

What is the work environment and culture like at the company?
each office is different.  some have VERY toxic people working there and others do not.

What is a typical day like for you at the company?
patients are scheduled every 15 minutes.  supposed to have administrative time to catch up on charting but these are usually change by the call center and they schedule patients there.  never get out on-time.  barely get a lunch break - usually just eat at the work desk

Working for a company that is constantly growing, there are plenty of opportunities for advancement and learning new skills. The training program was recently revamped and gives a solid overview of daily tasks for clinical positions as well as a separate module for Management training. Overall, this is a fun company to work for. The state of constant growth ensures that there will always be opportunities for new jobs and the business model is typically to promote from within, which is reassuring for those who are looking to advance in their field. As long as you're willing to put in the work, the experience is well worth the initial training.

Great place to work if you are one of the "click". If not, you are an outsider and management picks on everything you do or say-forget that you give excellent care to patients. If you are not "one of them" you are out. Very stressful to work in. Management is always busy doing something else or laughing and talking with "the click", but not much help else wise. The "click" can do no wrong-loud talking, slamming doors, throwing cell phones and walking out to have a phone conversation on her cell but  nothing happens. Would not recommend this job to anyone unless you can be a "plastic". Its a shame because the benefits are great. They need better management for sure. When higher ups are around, then manager acts totally different. So fake! And in this day and age, that should be unheard of but not at GPPC!

Top Job Titles	Average Salary
Medical assistant 67 salaries reported	$21.57 per hour
Patient services representative 50 salaries reported	$19.81 per hour
Licensed practical nurse 21 salaries reported	$27.59 per hour
Registered nurse 12 salaries reported	$39.17 per hour
Family medicine physician 21 salaries reported	$217,857 per year

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