radiation therapist

medical assistant

patient services coordinator

front desk receptionist

front desk agent

GenesisCare

In order to support the Government Collectors I had to become proactive in my role.  
On a daily basis I review, research and distribute correspondence that is vital to the collection of money for aging CPT codes and can time out due to strict government guidelines.  I also ensure that all appeals are sent via electronic  fax, email and postal mail per time needed in order to appeal claims.  I review documentation to double check the accuracy of names, dates of service and verify that addresses match.  I also train new incoming AR Support in the process that I created in order to distribute the incoming mail in a very timely fashion so that other job duties can be completed daily.
In addition to this support I also maintain electronic filing, physical filing and verify when payments are made.  When needed I will obtain medical documentation to assist collectors  in their daily tasks. 
Weekly I support management in running reports that show the progression of AR, creating presentable graphs so that upper level management can see the incoming moneys and how they are affecting the aging of the AR.
Monthly I will run reports showing all self pay and charity write off patients.  I will take the patients in multiple states and verify Medicaid eligibility in order to assist in recovering lost funds. In addition monthly I run reports for low short paid CPT codes to do an automated write off to reduce unneeded data in the reporting of AR and verification of Medicaid.
As needed I will assist in the basic computer functions of the collectors such as organizing documentation and utilizing Adobe Basic to do so elctronically, Excel and other various programs.  I also ensure all equipment is operational and maintain the equipment requesting service to maintain or when equipment is broken.  I also assist the Cash Control department in the needs of collections with the daily correspondence helping to streamline the processes to ensure efficiency and accuracy.
Prior to my current position I had no medical office experience.  Learning how money is posted and to understand how each CPT code is paid.  I have learned the importance of fee schedules, the changes in the schedules and what is involved in each code which has grown my knowledge of medical collection significantly.  There is never a day that I do not learn something in government collections and government replacement collections.  
My most challenging part of this role was coming in with prior Accounts Receivable experience, but taking a low level position in order to learn the daily responsibilities of government medical collection.  Had I not had an understanding of AR I would not have been able to learn all that I have about the medical collections and claims resolution side of the Medical Collections.  
The best part of the job has been that I have never stopped learning.  I have learned a great deal about medical billing and claims resolution.  It has increased my understanding of how the business side of medical community works.

I have never worked with a rude staff as rude as this one. The only nice ones were the other front desk lady and the manager, oh, and one of the docs. The 3 RN's there think they are Gods gift to the medical society, the couple of LPN's were ok, and the one medical secretary/front desk/MA thought she was God's gift to the AMA...when she was acting as MA, she walked around like a rooster and never said good morning, or anything. I was only here 3 days, and I said this is just not a good fit for me. The one RN yelled about how stupid the older couple was that were checking out because they asked about what therapy that was to be scheduled when I went back and asked her, she said "How stupid are people, I just told them I will be calling them"! they heard her! Then another RN was coming around the corner and almost creamed into one of the pt's and the pt. said "Wow, she looks pretty mad at me, she didn't have a nice face on at all" I said don't worry about it...Unbelievable how they treat cancer pt's. Funny thing is when I interviewed the doc there said he treats women, not cancer and want's the women treated with the utmost respect and so on, well, he needs to talk to his nurses as they were some of the rudest ones I have ever worked around. I was so embarrassed with the little old couple incident I knew that was not the place for me. Then they want you to do all of these tasks with no breaks, only 30 min lunch and for 12.50 an hour! No thank you!! The other lady at Check in there deserves at least 15 bucks an hour for all they put on her...Unbelievable!!!!! My first day there the MA told me no raises, and it was a bad place to work...lol...nice thing to say to an employee on her first day huh?...lol

The most enjoyable part of the job was the physician's and the patient's.  I was supposed to be part-time but the management took advantage of this and never expressed gratitude.  I learned how to assist with bone marrow bx, the new computer system, and I learned how not to be a manager.  My co-workers were great.  Everyone was helpful and team work was evident.  My typical day at work?  Busy from the minute I arrived until I clocked out.  Mixing chemotherapy, accessing ports/starting IV's, educating new patient's on chemo and the side effects, ordering pumps, assessing patient's, being prepared for a reaction r/t medication infusion.  Report insufficient labs to the physician's to hold treatments.  Call in prescriptions.  Call patient's and follow up with side effects r/t the chemo.   Chart in the computer system.  Use the Lynx system to dispense medications.  Clean the hood daily.  Double check orders in the system.  Make appointments for follow up treatments and initial education appointments.  The hardest part of my job?  When I submitted my resignation.  The worst part of my job was the lower management employees.  They manage via a negative system.  No positive feedback ever.  Pay increases don't happen every year.  Poor management on the lower level.

A typical day at work is doing anything to assist management with reports and billing, determining correspondence priorities and who owns it, emails to department about important updates, and scanning documentation into the system for electronic submissions for collections.  The position is a wonderful introduction into medical collections, the processes and government requirements for collection.  It also helps me to understand the details of medical codes, what will and will not be paid, and how they can be billed to third party insurance and the government.  Management is great, open door policy, flexible, very experienced in the medical field, and has a good sense of what it takes to learn in order to reach the next job.  Employees are very nice, helpful, hard working, and a good group of people to work with.  A difficult part of the job can be learning that not all of it can get done in the same day, so learning to prioritize and communication has been the two most important keys in success for this role.  The most enjoyable part of the job is the many details to learn in order to do the job accurately, there is never a time where there isn't something to do and learn!

I really enjoyed doing my externship at 21st Century Oncology. I was very grateful that I was accepted there. I always worked the 7:30am to 4:00pm shift. Normally when I first got to work I talked to my site supervisor a little bit and then she gave me something to do. I did dictations first or I put some papers in alphabetical order. When I did the dictations, I looked up the patient and found the right date. After that, I printed them out and sometimes I did some of the coding with the dictations. I did filing, faxing, scanning, answered phone calls, confirmed appointments, and various other tasks, like checking the mail, etc. My co-workers were nice and many of them helped me out. They would do what they can to keep me busy, which I really appreciate. The hardest part of the job was leaving the place. I didn't really find any of the tasks to be hard. The most enjoyable part of the job was getting to learn more and work with nice people. I enjoyed getting hands on experience with how the medical field really is. I enjoyed working with my co-workers and I enjoyed seeing many of the nice patients that came in often for Radiation therapy.

Although I loved the work I did, this was the worst place I have ever worked for. I had been here for 4 years, never was given a raise or any increase in salary even after I was moved to a higher position then hired for.
Management was horrible to deal with. So much favoritism, if you weren't apart of the group then you were nobody. The "group" was able to do what ever they wanted. anything from coming in late, leaving for extended lunch times, leaving early. Sometimes even leaving throughout the day for personal errand or to run errands for the manager. These privileged employee's were also apparently not made to do there job completely as the rest of us had to pick that up since we were not so lucky. Employees were subjected to bullying by those preferred employees and when brought to managers attention nothing would ever be done about it. This company has since the time I have been there lost a lot of good employees due to all of this (and more) happening on a daily basis. I quit because I could no longer take the mistreatment not only of my fellow employee's but also of the manager. I wish things would have changed as I did love my job. but nobody should be subjected to all this mistreatments at their workplace.

A typical day at work is dependent on your position - if you are not working in a clinic, then you are most likely sitting in on useless back-to-back MS Teams meetings incessantly repeating yourself. The Company is in the middle of/moving out of Chapter 11 Bankruptcy (Google it) and is divesting most of its locations (Google it) There are WAY TOO MANY VPs, Directors, Managers, etc., Most of whom can't answer simple questions (that they should know the answer to). GenesisCare runs on a "lean" model, which means, they will want you to do the work of 3 people and then some. Most workers who are not in clinics work remotely which has severely slowed down processes and created numerous bottlenecks at the Corporate level. GC offers LinkedIn Learning, so there is the option for professional development. The hardest part of the job is the lack of communication between Corporate Departments and additionally communication between Corporate and the clinics. What did I learn? Your job is no longer "safe", you will be lied to about everything, and you will receive no transparency from anyone. The most enjoyable part of the job was pre-covid.


Management was horrible!  If there was a problem in the office, they would not do anything about it!  Female doctors treated and talked to the staff as if they were "better" than you and let you know that too!  ALOT of favoritism, if your not in the "in"crowd, you will be out the door or bullied until you leave.  HR DOES NOT do their job well, this is a department that needs a thorough cleaning!  So if you do accept a job with this company, you have been warned!!!

They make you sign their handbook, but HR does not follow it, you will be told "at will".  Raises are very scarce, so do not expect one.  REMEMBER:  they just lost 2 very large law suits, this should tell you something!!

Find a job that appreciates you, because this company is ONLY out to make money, money, money.  They do not care or value good employees!!!

My typical day at work consisted of traveling to which ever office I was needed at that day. (Venice, Sarasota, or Port Charlotte). I learned a lot about Medicaid doing that job, because a lot of patients did not have coverage for radiation treatments. The manager that I dealt with didn't seem to know what she needed as a manger nor did she know how to manage. She hired me as a coder and then a few months down the road, the company elimanated the position, so therefore I was demoted to Financial Counselor. Because I did apply for that position, but needed the job I stayed until I was let go for complaining about wanting to be moved back into the coding postion. I had some pretty nice co workers, they were very pleasant to work with. The hardest part of the job was collecting money from patients that didn't know if they were going to live or die from the cancer they were just diagnosed with. Meeting people of all ages and getting to know them and talk with them one on one.

My time spent as an employee at the Sunrise location was an overall awesome experience. From the doctors whom were always thorough, to the office manager, whom always makes is willing and ready to assist her staff and the doctors with any task without hesitation, down to the front desk gurls and technicians in the office who work as 1 unit. Along with offering medical/dental and vision benefits, they are equally fair with paid time off and your hourly comlensation surpasses most corprate medical facilities around in South Florida. I have personally witnessed this particular Sunrise office advance so greatly in just a few short years due to a change in managerial staff and the addition of another Urological Physician. It was such a pleasure to get up and go to work everyday,which is a rare thing to say for most of America, and should I ever move back to the area, I'd be ecstatic to be hired back in the Sunrise Urology Office.

Top Job Titles	Average Salary
Radiation therapist 2 salaries reported	$1,907 per week
Medical assistant 1 salary reported	$19.50 per hour
Patient services coordinator 1 salary reported	$24.24 per hour
Front desk receptionist 4 salaries reported	$18.75 per hour
Front desk agent 4 salaries reported	$16.38 per hour

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