senior training specialist

customer service representative

center manager

German American Bank

A typical day at GAB is you come in, you open the vault, you open and check the night drop, all of this is done under dual control (two people) You get your drawer out, you get all of your programs pulled up, and you open the branch. Clients come in and you tend to their needs. Might be a deposit, a loan payment, an account opening, etc.
In my case, at my particular branch, I didn't get to work with people that were overflowing with knowledge so after being there for a year, I still felt like I didn't know that much in general. Calling Branch Support is always a life saver. 
My manager I really have nothing bad to say about. She is wonderful. She always wanted to see me succeed, and she always wanted to help me in everyway she could. 
The culture I would say is fine. Nothing bad. But nothing special. The hardest part of the job for me was just accepting that they're still using paper tickets, and how their systems are very outdated. You need to use 7 different programs to do your job, and that's just ridiculous. And the main program they use for us to access client information, pretty much sucks. I learn pretty fast, and it took me a while to get used to it. It all made me kind of bitter. On top of the fact that I was never satisfied with the pay. They don't pay well enough at all. In my opinion at least. The most enjoyable for me is building relationships with customers. 

Questionable promotions of certain individuals. Their profile on the company web site is full of false content such as- coaching dance- working in insurance for 6 years? She worked at a health insurance provider for 2 years, and a chiropractor for 2 years ish? Also false. I then wondered if they conducted a background screening because it seems unreal this would pass through unchecked. She failed the test multiple times for a position she was hired for, and became a bank teller. Then a promotion someone else should have gotten was given to this person. If you are looking for a job, steer clear of this area with this bank. Otherwise, the bank was an OK place to work.

GAB is an amazing company to work for. They take care of their employees and show that they care about us. There is always support available if you need help or get stuck on something. As with an office job, the dynamics and personality of everyone need to work or it throws the whole office out of balance. I feel they truly take their time to be careful who is hired in and if it will be a good fit. Management is always encouraging of advancement or applying to other roles within the company. The job can be repetitive. Some branches are very busy and some are slower. Great pay and benefits. Best company I’ve ever worked for. 

I worked for GAB previously(2017-2019) and left due to moving to a different part of the state. I always said I would go back to GAB if an opportunity came up and it did! I never feel pressured when something comes up with my kids and I never make my employees feel bad if something comes up in their life. Day to Day task are assisting customers with transactions and opening new accounts along with my manager duties.  The part I enjoy most is being able to celebrate things with my staff and the relationships I have made with the customers

Will work you into the dirt with little pay and not much else to show for it. Not allowed to be yourself or to have any basic human emotions without being told you’re being “too much” or “dramatic”. Management only cares for you when they need you for something. Does not care if you have obligations or family events outside of work, if you do not live to work for GAB, you do not matter. Will never work here again. 

I hired on as First Federal, it was a wonderful place to work.  German American Bank took over and everything changed.  One by one our wonderful benefits were gone and they started downsizing.  Within 2 years, the entire building was gone.  I miss First Federal--I thought I would retire from that job.

All of my coworkers were rude, explained everything in a condescending way, and never wanted to help. I was hoping for a family atmosphere working environment with it being a small town bank but that is far from what I got. There weren’t many perks with the job either and 
Wasn’t very organized. 

German American has a wonderful culture. They responded great during Covid and did everything they could to make it safe, keep people working and take care of customers. Overall I really enjoy working there and I am grateful to be part of an inclusive growing company that tries to regularly improve themselves. 

The company prides itself on top notch customer service. The executives in the company are friendly to employees on all levels. Tellers focus more on assisting customers rather than selling products and services that are not truly needed.

I liked the company.  But, it's not for you if you don't like sales.  That is why I left.  Pressure to make referrals, but, otherwise, it was great.  Also, it is retail so, having to work occasional Saturday's not ideal.

Top Job Titles	Average Salary
Senior training specialist 3 salaries reported	$55,000 per year
Customer service representative 1 salary reported	$17.00 per hour
Center manager 1 salary reported	$54,000 per year

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