guest service agent

line cook

room attendant

hostess/busser

sous chef

Gervasi Vineyard

As long as you are working in any dept. Other then laundry/housekeepung you are good. Understaffed!!  They hire in for part time make you work full time hours but refuse to give you the Ft title. Because they dont want to offer you benefits. They pile work on you. The job is exceptionally hard and exhausting.  And the pay is terrible. Upper Management is HORRIBLE.  Regardless of your scheduled times to work they force you to stay until the job is complete. Tips are nonexistent. Raises are few and far between. And you are made to do multiple different jobs. Housekeeping, laundry, facility cleaning, parking cars ,setting up new hotels rooms, running breakfast, outdoor restroom cleaning, delivering packages to different building for the entire company. Very fast paced and not nearly enough time to get the work done properly. You have to pay for your uniforms. You are talked down to and treated like an uneducated idiot. I have never been treated so poorly in my entire life at a job. If your willing to kill yourself for 9.75 an hour this is the job for you!

While the environment is great with coworkers, management seem to have personal issues they seem to lash out at anyone they can. It seems everyone in a position of power seems to want to make every singular issue into a massive problem with derogatory email chains and passive aggressive meetings. Instead of working as a cohesive unit, you are quickly taught the mindset of blaming all issues to a source. Many of the buildings cannot seem to get along, more or less sabotaging eachother, making one take the fall so someone in power can once more start an email chain to lampoon someone's percieved inadequacy. You learn to fear your boss' presence rather than have a semblance of comeraderie. A constant walk on eggshells around anyone in authority seems to be the modus operandi, as any seemingly small issue can become escalated.

All Gervasi outlets are very high paced and high stress with a high expectation of service given. The pay out isn't always worth the output of work and you are expected to smile through it all. The guests are at best - behaved. Mostly folks with more money than they need and you can tell it goes to their head. If you can play pretend and suck up to these schmucks - you can make a banging buck but lose your sanity in the process. The owners are constantly on site and for the most part - doing their best. The demand of constant 100% satisfaction at lightspeed is what brings this place down. They could do more to listen to the ideas of those below and maybe take a moment to breathe before venturing into any more projects.

When I first started the job was alright, pretty typical day working in a kitchen, but as time has gone on things have started going downhill.
The turnover rate is insane. Their raises went from around $2.00 to .25 cents this last year. They hire inexperienced people so they can pay less and then throw them in the deep end with no support.
If you’re good at your job you end up doing the work of 3-4 people to pick up slack.
Upper management is unapproachable and inaccessible. Concerns are not listened to and swept under the rug. 
The only thing they care about is their profit but at the expense of their employees.  
Advancement only seems to happen if you’re willing to work overtime constantly and become their yes-man. 

Work for me being the strongest on my side is going in getting all my rooms done doing my closing work an then helping all other employees with their rooms. 
Iv decided to leave because of management I watched several important issues be addressed from employees that were never taken seriously … I have gone above an beyond an it’s never enough an my final issue was my child needed me it was discussed a month prior an management absolutely did not care an expected me to choose between my job am my son!

I worked here for two years without any raise before they realized I was supposed to have a few raises within that time. While I appreciate that they eventually came to, there is not nearly enough communication between heads of property and the general managers of the different restaurants on property.
They continuously do job fairs even though we are often overstaffed anyway. Employees are lucky to work three days out of the week even with a full availability.
While this company has a lot to work on, it is a beautiful place to work with fantastic people. The benefits are few but the work atmosphere makes up for it.

What is the best part of working at the company?
The family-centered activity. It's very wholesome to work there when you know you're making a difference in the customer's lives, too.

What is the most stressful part about working at the company?
Sometimes it's hard to get ahold of the people above you, and it's frustrating when they accommodate people who don't deserve to work there.

What is the work environment and culture like at the company?
Very good, very family-like. People appreciate a job well done

What is a typical day like for you at the company?
It's a typical day, depending on your position.

A day at work depended on when your shift started. If you opened, you would have to clear off all the tables and open the umbrellas on the Piazza. Then another person would have to set up the host stand and stock up the server assistant stand. If you closed, you would open in reverse and take any trash or recycling. If you were working throughout the day, as a host or server assistant, you would greet guests, give them a table, run their food to them and clear off their table once they are finished. I learned people skills, how to problem solve and how to perform under pressure.

Command and Control!
There is 0 support from management. Office politics and finger pointing daily. Directors spy on employees that are in non cash handling departments such as laundry rooms and guest services as they have access to cameras on their phones. They do not trust their employees and unless you bow down and concede you will have no chance to propel them into the future or institute change. “Staying the same is falling behind” too bad they don’t believe in that. 

My time and Gervasi nothing but stressful. I asked for feed back and received nothing. I would come home from work like a Zombie. They suck the life out of you. You will never know if you’re doing a good or bad job. There is an in group and an out group. I’ve heard upper management talk about employees intimate life and have potty mouths. They view social media accounts of brides and make fun of them. It’s a real sad place to work. If you like your mental health stay far away. 

Top Job Titles	Average Salary
Guest service agent 5 salaries reported	$19.20 per hour
Line cook 3 salaries reported	$17.17 per hour
Room attendant 2 salaries reported	$17.00 per hour
Hostess/busser 1 salary reported	$15.50 per hour
Sous chef 3 salaries reported	$51,500 per year

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