assistant vice president

actuary

data engineer

customer service representative

vice president

Global Atlantic Financial Group

The benefits are good, Coworkers are amazing, Very nice office.

In the call center the pay is not much more than you would make at Starbucks, They tell you that you’re gonna be handling calls sending statements and if you work hard, you can work your way up. What they end up doing is piling more tasks on you that you are not adequately trained for that they do not pay you for, when this workload affects your metrics, you lose raises, you get reprimanded. If you try to suggest ways that could help you are told to stop making excuses. They care more about the speed of the calls that are taken than  actually doing the correct work. It doesn’t matter that your coworker left a task undone in the policyholder didn’t get their pay for two months, What they really count is the amount of time that was spent on the call. If that coworker was able to get off that call in five minutes they’re going to be celebrated. And then, if you are crazy enough to attempt to fix it and take 15 minutes to get the policyholder of their funds, they will notice and wanna know why your call times are extra.  The turnover rate is insane. They just keep hiring people every eight weeks instead of correcting what they’re doing that is making people leave. 

- Mundane work with some hit or miss opportunities to develop and advance. 
- Created an environment for myself to learn from team member and value their opinions and observations, both professionally and personally.
 - Management... just no
- Culture: Needs serious work, particularly under the operations umbrella.
- Frequent leadership changes and lacking resources limits the ability to complete 
   tasks and time sensitive projects.
- Great benefits and seemingly ample company growth potential


The first month I worked here I waited for credentials to be able to do the job they wanted me to do. So instead they told me to try to improve the tools that they use daily without telling me how they were supposed to work. 

Once they finally got me the credentials I started training to use their broken systems to do repetitive tasks that took a while between steps. Click. wait 30 seconds. Did that work? no. Click. Wait.

Eventually, people left and I was to absorb more responsibilities. Felt good to do some more advanced stuff, but I was expected to do the same amount of the old stuff as well.

They gotta stop overloading people

The training program needs redone. They throw you information have you do fake practices, then throw you more and so on. Then they throw you onto the phones and expect you to remember information you haven't seen in two months. I did learn alot about the insurance business. They fool you with free lunches and benefits for their employees but there's ALWAYS A CATCH. They talk about customer service but at the end of the day they absolutely only care about about money and stats. Managers and most team leads are not very nice once you're out of training and they pick favorites based of stats and NOT customer service stats.

Like every company, they have their share of “areas of opportunity”. This is to be expected. The problem here is that they never seem to focus on what is needed to stop the bleed and just keep slapping band aids on the wound. Rather than focusing on how and why something occurred they just play musical chairs and change management, rename positions, and sweep the root cause right under the rug. It’s at a point where employees are expecting the next “disruption” every 18-24 months. Employees are constantly in firefighter mode and burning out at an alarming rate. People can’t work in a longterm state of crisis mode and expected to thrive. 

This is a fun place to work. I love that the company is so involved in volunteering. Typical schedule is Monday-Friday. However, be prepared to work extra. You are scheduled off holidays. However, there are occasions depending on the department you will have to work those “off” holidays. Pay isn’t horrible put with cost of living is behind some other companies that have the same products. There are bonuses. However that is not guaranteed money. The benefits are a amazing for this company. I would love for the company to offer 100% remote. The hybrid schedule is appreciated . 

I generally enjoy working here. You get two days a week of your choosing to work from home. However new managers on the scene have been trying to change that. Company is evolving in the wrong direction. PTO policy is TERRIBLE. Accruing a single day off can take up to 3 months. Take a sick day, have an emergency, they take that out of your PTO which is already impossible to accrue. I am a current employee but actively searching for better companies. The free lunches are usually not very good and are very closely monitored. Lots of micro management at all levels.

The company offers good salary and benefits, but in my current position, senior leadership is lacking in leadership skills. The hierarchy is very vertical, with countless layers of management on top of management, which creates a lot of redundancy in the actual work being done. Managers tend to be into the details of their subordinate's jobs too much. 

On the positive side, the company is trying hard to be something great. Financially, the company is solid. Hopefully the personnel issues will work out as the company's growing pains improve.

What is the best part of working at the company?
The culture - senior leaders are approachable and helpful. Everyone is kind and works as a team.

What is the most stressful part about working at the company?
Very fast paced environment with constant change. Some teams do not take accountability which puts more work and stress on other teams.

What is the work environment and culture like at the company?
Friendly, positive, collaborative 

What is a typical day like for you at the company?
Hybrid schedule - 3 days in 2 days home. Meetings and emails.

Due to personal reasons, I only worked for this company for a few months. The company is fantastic. I’m not super savvy on the Internet and they really tried to help me. I was able to make it through the 90 days and was hired my manager was also amazing. The benefits are fabulous and earning potential with bonuses is excellent. If you put the hard work into it and learn the job I understand. It is much easier to move around to other departments fabulous place to work.

Top Job Titles	Average Salary
Assistant vice president 1 salary reported	$144,550 per year
Actuary 11 salaries reported	$111,795 per year
Data engineer 14 salaries reported	$133,761 per year
Customer service representative 19 salaries reported	$20.05 per hour
Vice president 6 salaries reported	$196,717 per year

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