medical assistant

radiologic technologist

certified medical assistant

paramedic

x-ray technician

GoHealth Urgent Care

Unfortunately they are so short staffed that they are constantly calling, emailing, and texting you to work on your day off or even on PTO.   If you do take the extra shift they will compensate you with a generous stipend and/or lunch of your choice for the crew at the location you’re working at on top of overtime pay but you do get burnt out quickly, especially as a rad tech. Rad techs are expected to do MA work, Reception, and x-rays and in a decent amount of sites they’re very understaffed without a medical assistant. 

Throughout the day at a slow site it’s just you and a provider, you will do courtesy callbacks three days after the patient visits to see how they’re doing for your own site and sometimes other sites that are established to be too busy to do their own. If you go to a busier site you will have an MA And a rad tech with a provider and the Rad tech does the receptionist work at most places and the MA does the vitals and lab tests on the patients. The MA and RT will split the call backs. As the site gets busier they will start sending you a scribe who is solely there to help the doctor. If an MA calls out they won’t always send you someone else so it’s just the RT and scribe and sometimes the scribes are completely useless and just watch the RT get stressed and overwhelmed because they’re registering, doing the labs and triaging — scribes can triage but not register. Then when you tell a manager you’re having issues with picking up the slack of the lazy scribe, they don’t do anything about it because they’re so desperate for staffing. At the really busy sites there is always great staffing, and two providers so it can get easier. During 12 hour shifts you don’t get much of a break but usually the staff takes care of eachother if you need a few minutes to yourself. 

For the most part, GoHealth is very good at picking out a good fit for the team and those who don’t want to do the work will resign. They need to pay their staff a little more as X-ray techs do so much for such little pay. I think if they paid their techs more and expected a little less of them they’d have an easier time finding them.

They give bonuses based on “net promoter score” which is basically GoHealth sending a patient a text message asking them how likely they are to reccommend GoHealth to a friend on a scale of 1-10 and that goes based off how long they wait, the attitudes of the staff, everything. Providers are so obsessed with their bonuses they rely on the staff to make sure it stays up by making sure their door to provider or door to door times (enter the facility, treatment, exit the facility) are accurate. You are always being timed here so you need to work fast

      On a typical workday, the clinic may see 40-50 (sometimes more) patients as a sole provider staffed clinic with minimally competent support staff.  The cadence on the scheduler is set to every 15 minutes plus any person who presents without an appointment 4x12hr shift=48 + any number of non-scheduled people. 
     This is a for-profit company and it is about numbers, revenue, and the bottom line when doing business.  Management reduces staffing quickly if volume falls, but are lacking in putting staff back into clinics when volume dictates.  There is also a great deal of attrition from the support staff.  At times the staffed clinic will suddenly become understaffed when a support person leaves in the middle of the day.  The clinic may not get a replacement.
     Workplace culture is fair.  Employees all seem to get along.  The support staff is not very supportive at times and providers are seen completing many tasks that should/would ordinarily be completed by support staff.  There are times when it appears staff is managing management.  If you do not mind doing your work, plus the work of others many times, your day will not go too badly.
     The hardest thing is taking care of the many patients who come into the clinic with inappropriate urgent care complaints with limited or no resources for their complaints and having to constantly explain why you can "help" them at that time.  In single-coverage clinic sites, it is difficult to leave the floor and have a bite to eat during a 12-hour shift. Expectations are that you take anyone who walks in up until the time you close for the day.  Many clinics more consistently than not get a rush between 6:30 - 7:15 pm. So, there is a high possibility that you will be finishing any documentation after the clinic closes or on your time away from work. 
     The enjoyable part(s) of the day is when the clinic is able to help someone in an efficient, timely, and appropriate manner with staff and the provider working together as one team. 
 


I was a provider for GoHealth Urgent care and would absolutely not recommend this as a place to work or a place to visit as a patient. 

As a provider I was expected to give all my injections, and call all my patients (40+ per day) with their lab results. I was frequently asked to draw my labs, and room my own patients. The volume of patient’s I was expected to see was unsafe for both my health and the health of patients. I would see 40 patients on a regular day but many days I would see 50+. This may not seem like a lot but when you essentially have no help, this is very taxing and does not allow for good patient care. 

GoHealth as a company cares about one thing and one thing only… MONEY (which directly correlates with the NUMBER of patients you see- not the quality of care you provide). They want to see as many patients as physically possible with patient safety, patient satisfaction, employee safety, and employee satisfaction as an afterthought (if they even think about it at all). 

Chronic understaffing and perpetual employee (and management) turnover is the norm for GoHealth urgent care. 

When you reach out for help, no help is given. Or you are simply told to try harder.  When you reach out with concerns, management pretends to listen, and will often tell you to be more positive.

Your only help are Medical Assistants, Radiology Technicians, and scribes with zero experience. There is not a single nurse (LPN or RN) that is available to help you. This is the reason that providers are expected to give all shots, and call with all lab results. 

You will sit at a nurses station (very open concept) where patients that walk in will see you and stare you down as you chart on other patients, and impatiently hover around waiting for their turn to be called back.

GoHealth promotes ignorant Radiology Techs / MAs that become “managers” or “shift leads” that will tell providers how to do their job or demand more out of the providers. Never in my many years of practice have I had to take orders from a MA as a provider. Backwards environment. 

This is retail medicine at its absolute worst. 

(07/2022) 
Overall the location is a great place. Centered in sandy springs building offices with a beautiful environment .. 

I actually liked the office (despite the messiness) but I was done so wrong there and I worked very hard. 

It seems the harder you work the more they want to let you go. (Intimidated) 

Don’t be new and ask how to do something, you will not get a response back because they don’t know either. 

They have a ton of aged claims with no direction on how to clean them up. 

Many customer accounts are in collection but it’s Gohealth fault  as they do not understand the revenue cycle and how to resolve anything kind of claim or trends. 
Incorrect modifiers and Dx codes. Resolve a trend after months to see new claims being processed the same way. 

The over seas reps they have helping messes everything up and you are supposed to figure out their mess and try and clean it but can’t process anything because the managers want you to place the bill back in the que to wait and hope another rep solves it. 

Work on timely filed claims and pray the payor will pay not working on recent claims so the cycle of timely continues.  

Billing covid claims to patients when their plan covered the cost share and sending claims to the wrong payors. 

The payable department is two years behind on posting payments, with million of dollars in missing checks . 

No department including IT and or manager knows what they are doing .. 
managers will lie and tell you how much they love, care and appreciate you and the work you do and will blind side you with letting you go for no reason because GA is an at will state and provide no explanation as to what u did.. (cause I’ve done absolutely nothing) 

This is a true recent review of Gohealth. No one wants to interview or come in to the company to work. It will remain this way until something changes and the sad thing is.. they just had a clean up of managers and reps 🤔 .. no raises no bonuses.. 

If u are a beginner and want to learn claims from a mess go health is the place to start. Good luck 

At GoHealth you will notice providers can not properly do their job. They have to do what the patient wants them to do, it so basically the medical form of Burger King, “have it your way medicine” or you score low and it effects the quarterly bonus you and your staff will receive. The poor rad tech is constantly getting work dumped on them that doesn’t involve their job which leads to a lot of them becoming short and not personable with patients or “customers” and their excuse for not staffing sites properly is if the average number of patients seen does not meet the standards to have a medical assistant or scribe is unacceptable because you could see 30+ patients all week then 10 one day and it drops your average down to not qualify for staffing you actually need for the site. As a NP/PA if a patient walks in a minute before closing you must see them or you get written up, despite not being paid to do so. Providers do not get overtime. Medical assistants must have approval to have overtime, and rad techs get over worked and harassed on their day off to work. The turnover rate for rad techs is absolutely insane because of how abused they are by management and providers. You get all this PTO to use but can never get approval for it. The only thing this hedge fund truly has going for them is their health benefits. This company has went down the tubes as they’ve grown bigger. They will send you food that you do not have time to eat if you are understaffed and complain enough also. They constantly try pulling the MAs and scribes out of their home site and tossing them around. I have seen employees walk out on the job and not come back. Terrible, hostile place to work all around. Managers lie to your face; patients are spiteful. Getting staff is like pulling teeth. Pay needs to be higher for MAs and RTs. They terminate medical assistants for no reason.

This job is tough. Especially during the Oct-Dec months. You will work your butt off through your breaks and through your bathroom breaks. You will be staying after hours to finish up patients that walk in last minute. As a scribe, good luck. Although I loved my job, some days were harder than others. Who you work with that day makes all the difference. I remember working as a scribe and taking on tasks that I didn't have to (that were the job of the MA and RT), putting in tickets for things that weren't part of my job (but did anyway because if it wasn't me, nobody else was gonna do it and we all get lumped into the blame game), going back & fixing mistakes for the staff that were not triaging patients properly (we are supposed to do vitals & ask pertinent Q's, I became adept at knowing when charts were not being updated). Honestly I was burnt out SO badly. I went above and beyond for my providers, my co-workers, and my patients. Only for someone at the company to stab me in the back, thinking they were someone I could confide in. My advice for anyone starting out in healthcare: Do your job but don't do it too well. Because once you do it too well, some of your co-workers will take it as a sign to sit back & relax while you do their jobs for them. I was there for less than a year but I graduated from school & got out ASAP. I got my hours in, got my experience in, got my recommendation letters and said "SEE YA!!!!" If you're a scribe and want some hands-on experience with patients, this job is great for that. But have a back-up plan because this job is not a career, and for the sake of your mental & physical well being, I advise that it never be your career. 

First off management is not good! There is poor communication skills even during training about what is to be done, where you need to be, how to do things before you ever get in the clinic. Then you get to the clinic and you will have several people telling you different ways of doing things and usually training more then 1 person at a time. I was a RMA and training coach and made less money than people that were CNAs or scribes, I especially made less than the people that go through a temp service. Then when I would be training people the way I was trained, I was later told they need to be retrained, including everyone that’s already been there 3 months because we’re not doing convenient pay wrong. They only care about you signing up people for convenient pay and if you don’t ask every person that walks in that door to put a card on file, you will not get your “numbers” and then will be texted to remind you that is part of your job and to reach out for more training. Then you have other claims and retaliation with that person from those claims, but if you warn anyone to not be around them by yourself, you will be threatened to be fired and told HR will decide. I would rather be warned, then someone to touch me and then told yes everyone knows but they’re not allowed to talk about it or warn anyone. Very unprofessional! The lead doesn’t even know what they’re doing and when told how to do it will just walk away or not care. There’s so much more but it is not good. The whole organization is not good! 

Management is horrible, company is unorganized they do not have policies and procedures set up
Management wants Xray tech and Medical assistants to swab for COVID without proper gear no PPE you will not be fit tested but you will be required to swab for COVID.
You will have to pay out of pocket to get COVID Swab if you are suspected and use your PTO if you are sick
They do not care for their employees
They are quick to throw you under the bus when patients are upset 
This company only cares for the money they make on the patient
Management will tell you to lie to the patients
When you try to speak to management its like speaking to a wall they can care-less
Not enough staff at the centers it will be you and one Medical assistant
 X ray techs will have to do everything including running the front desk (checking people in answering phones,ordering supplies for center,room patients vitals,blood draws on patients, swab for COVID, flu,strep ect. as well as doing x rays. They do not tell you everything you will be doing when you are hired on they will lie.
They have generous PTO if you can ever use it 
Novant Employees are rude and will treat you like trash and the company will let them as well as the patients.
You do not get a break at this company you will work from the time you get there at 8 am to 8pm. You will see patients every 15 mins with no breaks in between.
Also Gohealth urgent care is not Novant they are affiliates

If you don’t mind seeing 40-60 patients per day, with a full schedule plus walk-ins (who many times should be in the family practice office or ER), with “variable” levels of support staff, then this might be a good fit for you. 

If you’ve been in healthcare for a while, and are tired of all the corporate cheerleading (“heros work here”), when they really mean “the beatings will continue until morale improves”, then you probably won’t like it.

They pay well. Not gonna lie. If that’s all you care about, cool.

But if it bothers you to be in a high volume, demanding practice, with abusive patients, hypersensitive management, and no sense of what you can safely accomplish with the limited equipment and staff they give you, you will not enjoy it here. They expect ER level workups, and procedural skills with little to no equipment, and support staff. One  of the clinics in this region does not even have an x-ray on site. Not to mention the staffing shortages that make other clinics unable to perform x-ray at all.

Everything is a metric. It’s all about numbers.

And like some of the other companies in healthcare, they seem to create new executive level, and local level management jobs frequently, instead of trying to retain the people that are still working here, actually seeing patients.

But if you’re all about the money, and nothing else phases you, you can have my job. I’m sure it will be available soon… 

Working at Gohealth has helped me so much in finding my place in healthcare. I can truly say I learned so much working here, and I enjoy working with my colleagues. I mean, for the most part that is. There are a few co-workers that you might not get along with but you try to be as cordial with as possible, even if you don't see eye to eye with them.
However, my biggest gripe about this company is that it is constantly short-staffed. There may be a chance you come to work one day and you are down one person, thus the work becomes 100x harder for the rest of the crew. You have to learn to adjust, sadly. Sometimes you're backed in the corner with 10 patients waiting to be seen and all the rooms are filled, you have to triage and work quickly alongside the provider. 
Some people you will work great with. Others will be only doing 1 task and do very little to help you or help the center. Those few instances really make the day drag. 

As far as the pro's go:
- A lot of over-time opportunities as well as Stipend opportunities
- Snacks, although recently they made it so we can't order certain snacks anymore (Good bye skittles!)
- Most of the team is excellent, I love them!
- Patients can be super sweet and appreciative. When they smile and say thank you, and genuinely show their appreciation and kindness, it really is worthwhile!
- Sometimes management gets us lunch which is always a welcomed surprise. 

Top Job Titles	Average Salary
Medical assistant 118 salaries reported	$22.98 per hour
Radiologic technologist 157 salaries reported	$36.26 per hour
Certified medical assistant 77 salaries reported	$21.84 per hour
Paramedic 31 salaries reported	$22.07 per hour
X-ray technician 1 salary reported	$48.50 per hour

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