medical assistant

patient services representative

dental assistant

physician

patient access specialist

Gracelight Community Health

As I mentioned, QueensCare does attract passionate employees who care about the community. However, these employees burn out quickly, due to the culture at the health centers. There is generally a high turn over rate in HR and in providers. QueensCare cannot retain valuable employees. While the mission/vision of QueensCare is noble in it's origins and in it's intentions, the organization has become tone-deaf to the needs of the population they serve. I've witnessed patients treated poorly due to the insensitivity of the staff. But the issue is largely with upper management/executive leadership. They have not implemented any processes to address cultural insensitivity among staff (including support staff, not just providers/MDs) or to help retain possible change agents in their midst. Leadership doesn't seem to understand that the reason that patients are leaving is because they don't feel valued in the clinic.

I enjoy working for QueensCare Health Centers. Our mission and vision is to provide quality healthcare to low income and elderly individuals in the Los Angeles community. The leadership team creates an environment where employees are recognized and honored. We set up platforms where employees can voice their concerns and HR/Compliance/Management makes sure these ideas, concerns, suggestion, etc are considered/resolved. The organization provides competitive pay and benefits. The health and safety of our employees is a priority so the organization makes sure we comply with all the new COVID laws and all employees follow the CDC guidelines. Company also provides training and development initiatives.

Queenscare offers affordable healthcare to everyone. We enroll people into programs and or pay what they can. We make sure people have access to a provider. Medication management, mental health and other clinical services are available. I recommend Queenscare to anyone who wants to take care of their health. We have dental, vision, lab, in the same building. We have other locations in the city. The culture in Queenscare is friendly. Like many other work sites we have good days and bad days. Bad days are usually hectic, mostly patients coming at the last minute, and that's okay because they can get to see a doctor or start taking meds again.   

QueensCare Health Centers are very unprofessional from management, staff and Human Resources. They want you to voice your concerns and when you do it back fires. They don’t keep conversation/ concerns private everyone will know quickly. When you go on leave or have a family emergency that also doesn’t stay private even when you tell them too. I worked  for them for a few years and seen a lot of unfairness. When you ask for a raise they say they have no money but yet they hire new staff same position and they offer them more pay even with no experience. Managers come and go as well as Human Resources.

I worked with QHC for almost 12 years and never got a good raise no matter how many degrees I would get on my own. They do not support you with any decisions you want to make for yourself . Do not depend on its HR team to be on your side because they will be against you. There’s so much drama in all the clinics seems it’s a kindergarten and not a safe workplace with each other. I dealt with it for so long because I needed my job and I loved working there only in the beginning because management was different but it all changed . Environment is great but management is horrible . I owned not recommend anyone to work here they underpay you and do not appreciate great work 

What is the best part of working at the company?
Best part was learning skills to grow 

What is the most stressful part about working at the company?
If you are desperate for a job than apply but this place is horrible . HR is the worst they do not know how to manage problems, let people get away with everything, coworkers gossip to the max spread throughout company, new management all the time yet still can not manage a clinic correctly. Management lies about everything never have get back to you on time for anything.

What is the work environment and culture like at the company?
Horrible do not waste your time on this place if I can name people I would !

The culture of the company has no respect. People who work there come from the not good background with no good ethics. Often management is not working/discriminatory.
It is a very poor culture and would be very stressful for a high-achiever person who wants to challenge himself/herself.
Unless you are low-key, not wanting much from life - then it is your place to work at. You will not learn anything there except bad habits that will stop you from joining a very good company down the road.
I would not recommend that place to anybody.

A typical day at Queenscare Health Centers, vital patients and bloodwork. Meet people that really need help with their healthcare needs. I feels good to refer patient to the inhouse services we have at the centers, and for MHLA patients they can be sent to the pharmacy at ELA or Hollywood where they can get there medication for just under $5 instead of spending a lot more anywhere else.

What is the best part of working at the company?
You will get to help the underserved communities in need, the patients are the only thing that make this worthwhile.

What is the most stressful part about working at the company?
As an MA, you will be overworked to the point of not even having enough time to complete the job. The pay seems good at first but not worth the overload of work that they give you.

What is the work environment and culture like at the company?
This company needs better management. They do not help you but expect you to help.

I recently worked for QHC and let me tell you, it was a huge disappointment!! I do not regret leaving. Management is NOT supportive (call center) training is not properly provided! While management and staff are working from home you are having to communicate through a chat! Staff is not supportive. The little that you are taught they expect you to know in one day....horrible place to work! Don't waist your time, there is always new people starting because of others quitting and other staff are saying the same thing. 

Top Job Titles	Average Salary
Medical assistant 14 salaries reported	$31.03 per hour
Patient services representative 8 salaries reported	$31.23 per hour
Dental assistant 16 salaries reported	$32.17 per hour
Physician 6 salaries reported	$133 per hour
Patient access specialist 4 salaries reported	$28.38 per hour

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