retail sales associate

customer service representative

delivery driver

warehouse associate

account manager

Grand Appliance and TV

Having worked at Grand for over 10 years, I've watched the company grow from 7 stores to over 20.  Management has been very responsive to change and while that growth hasn't come without problems/pains, the organization has recognized those areas that need improvement and made strides to develop processes and change accordingly.

The workplace culture is one of family; many members of the founding family work at Grand (it's a multi-generational business), but also there are multiple husband/wife combos that work for the company.  Ownership makes a very concerted effort in making each employee feel valued and welcome.  Company outings are commonplace, and each year there is a family-friendly picnic in August and an awards/employee recognition holiday party in December.

Hard work is valued and rewarded accordingly, while there is little tolerance for repeated displays of incompetence.  Training opportunities are available and there is a policy of promote-from-within.

The best part of working at Grand Appliance and TV is the fact that, while growing steadily, the culture of family-oriented values hasn't changed.  There isn't an abundance of corporate-speak and employees aren't treated like a number.  The bottom line is important, but not at the expense of an employee's health and well being.

My typical day consists of coordinating social media content,  events and sponsorship contracts with organizations in each of our sales regions.  I've learned to negotiate terms, and how to strike a balance between marketing our brand and supporting our communities. 

Management is open to hear all of my ideas, even the weird ones! I get to express my creativity which is wonderful. They trust that I will get the job done, but give me feedback when I need it.  

The hardest part of my job is time management and saying no to certain offers or events because I have a lot on  my plate already. My job also relies heavily on other employees volunteering their time, which can be challenging to coordinate. 

The most enjoyable part of my job is expressing my creativity, and meeting new incredible people in every region that I travel. We have truly the best appliance experts, from all walks of life. They are amazing coworkers and I love helping to promote our brand in each of their markets. Our vendor partners in the industry are also amazing humans, m any of whom have worked with us for 20+ years. We are lucky to have them!

I've worked at Grand Appliance my entire professional life. Out of college I started on the showroom floor and am not the Vice President of Marketing for the company. In my time here we've grown from 6 stores to 30 and are still looking to expand. Grand Appliance brings new challenges every day and has always been focused on growth. From a personal standpoint, Grand Appliance is a relationship company through and through. Both internally and externally. I've built friendships here at the company and with our vendor partners that will last a lifetime.

Grand Appliance hired me shortly after I completed my Associates in Accounting. I only had a customer service background. They didn't mind that  though. In fact, they saw it as a pro because it was an opportunity to teach me how they do things.  Learning NetSuite was a hard at first but you slowly learn the ins and outs. After 5 years, I'm still in the same position and I'm okay with that. I wear several hats and I think that adds variety to my day.  I'd be bored if every day was the same.

Grand Appliance is a GRAND place to work!  The training I received was by far the best I have experienced in my 20+ years of career experience.  Everyone is helpful and I greatly appreciate that they have a well constructed chain of command - you always know who you can go to for help answering questions, etc.  I hear laughter every day with employees and managers putting fun in their day as they work hard!  This makes for a fun and family type atmosphere,  which is a great reminder that work doesn't have to be all work and no play.  I also love the flexible scheduling - if something personal comes up, I have the option to adjust my schedule as needed. 

We start our day around 9am and work through our process until about 1. Then switch to our second phase until about 5 and finish the day with paperwork around 7. This job will teach you how to manage your time in a professional manner. Our upper management is second to none. Great leadership and will guide you in the right direction.
Our work family is really like a family, we have fun at work all while being professional and getting our work done on time. The hardest thing about the Job is probably the hours at first but it becomes normal to do 50/55 hours a week. The most enjoyable part of the job is the people we work with. 

This company offers a wide range of roles across corporate, sales, warehouse, and delivery – there’s something for just about everyone, no matter your background or skill set. It’s a fast-growing, successful business with real opportunities for advancement. The vision and mission are inspiring, and you feel like you're contributing to something meaningful. The best part? Almost zero bureaucracy – it’s easy to get things done, and no one is more than three or four "levels" away from the CEO. It’s also a forward-thinking environment that’s not afraid to challenge the status quo and find better ways to work.

What is the best part of working at the company?
Being able to assist the customers while they loooked for a new qappliance.

What is the most stressful part about working at the company?
The most stressful part is finding out that the before I quit that the salary or the the amount of money you would earn is not even close. Only the manager makes that with all her builders in town.

What is the work environment and culture like at the company?
Competitive, long hour days (930-8pm). No work life balance.

What is a typical day like for you at the company?
Sitting for long hours, and answering calls from the warehouse trying to fix their problems.

I came to Grand Appliance after spending more than a decade at a job that demanded most of my time. I wanted fair compensation and a healthy work/life balance. Grand has given me both along with a great work environment.  Management is encouraging and values employee feedback. Training and support are available in abundance.  Grand Appliance promotes from within. I am extremely satisfied with my experience so far

The day start with loading the various delivery trucks with their loads.  Next is the assistant manager assigning the crews and routes.  The manager at the time was not very people oriented and that was a down-side for me..  This store was not corporate, it was franchised.  I was glad to learn the instillation of all appliances.  It has served me well, to this day...

Top Job Titles	Average Salary
Retail sales associate 10 salaries reported	$83,500 per year
Customer service representative 5 salaries reported	$19.50 per hour
Delivery driver 15 salaries reported	$20.70 per hour
Warehouse associate 3 salaries reported	$18.83 per hour
Account manager 6 salaries reported	$19.83 per hour

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