medical assistant

patient services representative

senior medical assistant

senior patient services representative

medical scribe

Granger Medical Clinic

Each day begins with possible staffing call ins.  If an employee called in, I began the task to find coverage for that position.  Once I arrive at work I do morning rounds to check on all doctors, nurse practitioners, medical assistants and receptionist.  Often times there were work flow questions or specific requests from the providers or employees and those were either resolved immediately or prioritized for later that morning.  At varying times, I managed a staff ranging from 24-100.
During my years at the clinic, I have obtained a wealth of management knowledge through my successes and failures.  I developed the skill to use logic and reason and in certain instances to rely on patience, that often times, a solution will create itself.  I learned that as management, you are only as good as you allow your staff to be and that you create your own success. I have learned that when managing with kindness and understanding,  people care more about their job.
My direct supervisor was the COO who then reported to the CEO.  It was great to work in a facility where you are able to have a close relationship with executive level staff and that it was not uncommon for me to easily converse with the president of the company.
There were 2 other colleagues and between the 3 of us, we managed the clinical operational staff. We communicate often regarding each others department and will cover for each other during vacations or sick leave.  We learn each others staff so during an absence the clinical staff,  management and providers were familiar with our methods.  
The hardest part of my job has been seeking compliance from the providers regarding new changes and policies within the company.  Our clinic is independently owned by the providers and during a recent executive management change, new policies have passed down from the board.  Often times a handful of providers can be be resistant to changes mandated by the board of directors and it has proven a challenge to help the providers be supportive of new methods they may not directly benefit from.
The most enjoyable part of my job has easily been the staff I have managed.  It has been a pleasure to work with a large variety of people and to have them teach me new things on a daily basis.  I enjoy watching the staff become united and working together during times of struggle.  I enjoy the friendships that are made and the instant need to make a new employee "part of the group" because everyone understands how hard it was for them to be the new person.  I enjoy great level of caring my staff have not only for their patients, but for their co-workers as well.

I am writing this review to truly give a heads up into what Granger's workplace is like for future applicants. During the interviews they explain all the wonderful benefits and tell you how after 6 months you are eligible for raises and so forth. Upon starting with Granger for their scribe position, I was quickly taught how to do Medical Assistant work. I then proceeded to do this work for the next 6 months without any question, as I wanted to prove myself a valuable worker. However when it came time to ask for a raise (6 month's time, alongside learning new applicable skills), management's true colors came out. They absolutely refused to give me a raise on the basis that I needed to wait another 6 months- even after I pointed out that this is not what they told me and is against their policy. After being cut off, ignored, and dismissed by management because 'they have the final say in these matters' I decided to stop doing all the MA work seeing how I apparently was not getting a raise and was simply expected to do the job of an MA, while only getting paid a scribe's wage. The very next day they used this as an excuse to fire me because I was being "unprofessional" and not a "team player". Keep in mind I was a scribe and was initially hired by Granger to do just that. By having me work as a scribe AND MA they were able to get twice the work out of me for a pathetic wage. As soon as I stood up to management and refused to be exploited as such they quickly terminated me so as to keep me from getting my story out to the rest of the staff of the injustice. They immediately escorted me out and that was the end of it.
Please don't sell yourself short by working with this company. Despite what they tell you there is no room for growth. I went above and beyond for them doing two jobs and when it came due for a raise that was rightfully owed (per say their policy) I was literally fired for asking for it and refusing to let them get away with their dishonesty. I later realized no one has ever stood up to their management and held them accountable for their actions. There are many medical clinics that are in desperate need of help who treat their employees with respect, honor, and honesty. There is a reason why this is the lowest rated facility for employment in the valley. It just took me awhile to figure out why.

My experience working for Granger was terrible every step of the way. From management, other clinical members, my ‘training’, clear to the doctor I worked under. I was set up for failure. 

I know it was not my work ethic, I have recently been promoted to management at my current position BECAUSE of my work ethic. I came in to Granger very eager to learn the nuances of my doctors specialty. Women’s health has always been a passion of mine. 

At first, training was great. The pace was fast, the doctor would often schedule three OB appointments in a 15 minute slot for hours.

I was taught the very basics of how to do my job. The other MA assigned to training me knew I had no experience as an MA or in women’s health, and would refuse to teach me when I asked questions. 

Once I had learned to do the very basics I wanted to continue to learn more so I could do more, so I could stay busy. The doctor would be at the hospital two days a week, so therefor I had no patients to room, so ‘no work for me to do’, instead of training me on the other tasks to be done on those days, like the other MA’s in the office. 

I looked for anything I could do to pass the time and be productive. I was hired full time but only being allowed to work part time because of their lack of training. 

When I would ask my trainer for something to do, what can I do to help, the response would always be well you could always stock the rooms. There are only so many times you can stock rooms, and a lot of the time there’s patients in all 4 rooms plus some in the waiting room. 

There was always either too many patients at once or nothing patient care related at all for hours. I really hate being idle. If there’s no work to be done, I’m not going to twiddle my thumbs. I’m probably going to get on my phone to pass the time. This was a problem with management, so I kept my phone in my purse during all work hours. 

The doctor lied to management about me being on my phone at stated a specific day. I showed my manager my screen time history for the day he noted, and it showed that I had no screen time during work hours that day. This is the reason they used to fire me. 



Working here was… an experience, to say the least. The management style can best be described as performative — lots of “support” and “team spirit,” but behind the scenes, it’s a very different story. If you enjoy walking on eggshells, unclear expectations, and being monitored for minor mistakes, this might be the place for you. Policies are more like loose suggestions, and favoritism is basically the secret handshake. In my experience, leadership often struggled to provide clear answers, and explanations frequently contradicted plain logic. When asked direct questions, responses felt improvised and inconsistent, which made it difficult to trust internal communication. It wasn’t unusual to be told one thing, only for something completely different to happen. Take medical leave or go through something personal? Don’t expect much empathy. You might return to find you’ve been replaced faster than you can say “job security,” with your belongings tossed like you were never part of the team. It’s less “teamwork” and more survival of the slickest. Think office politics meets improv — but without the fun, and with a strong chance of gaslighting. I truly hope future employees experience a healthier, more transparent version of this workplace — the potential is there, but leadership needs to take accountability for its role in the culture.

Would I recommend? Only for the plot.


I’ve worked a few different areas but they all had the same thing in common, overworked and getting a raise came far and few, even as a team lead. Being Physician owned they get to make up their own rules whenever they wish, even if it was against Granger’s guidelines and what was taught.  You’ll walk on eggshells because you’ll never know when a provider will degrade you, or your manager will hunt you down if you didn’t take a patients copay or “deposit towards their high deductible “ …
If you enjoy being verbally abused by patients, this is the job for you!  Very little support from managers (and I’ve had 7 different ones after working a little over 5-6 years here) training is awful and tends to be contradictory depending on the doctor.  If you notice there’s always openings, that’s because they have one heck of a turnover rate! You’re also expected to take on jobs outside of your job description, pay,  and training, such as becoming a Medical Assistant because the doctor is so behind and the Medical Assistant went MIA, or the main phone operator to the entire clinic while they go out for lunch because communication is terrible. 

Pros
Met my closest friend here and sometimes get lunches if your department participates

Company is getting many new acquisitions and mergers and buying up and acquiring many small and medium sized clinics that are not affiliated with IHC or University of Utah. 

The growth is double year over year increased locations and providers and while that is all well and good for the future of the Granger Medical Clinic it has major issues with the internal culture of the company and the infrastructure. 

The internal supporting departments like EMR/IT are a skeleton crew who work hard over weekends for maintenance and take turns with after hours phone that they are not compensated for. It can be a very stressful place to work. 

Granger Medical has a very hard time keeping medical assistants employed for longer than a few months I could not say why but people don't stuck around for too long. 

I do think the company will catch up with all of these internal issues and improve the internal infrastructure and mandate beneficial policies that improve working conditions for employees. 

It's not a bad place to work but it's going though a lot of changes right now. My guess is it won't stop growing for a couple years.

I have worked for Granger Medical clinic for many years now. I have experience in different locations and departments. It has experienced a lot of growth and change since I started, and I don't doubt it will continue to change. At any workplace you will have people who thrive in the culture and others who struggle. While I can admit there are strengths and weaknesses, I do believe that there are many people here working to change the culture and its weaknesses. It has become more inclusive, honest and flexible since I have been here and I do think it will continue to improve. Though I've worked at places with higher pay and better benefits, I have never worked with a management so willing to work with my scheduling, health, and educational needs. They have also been the most eager to see me succeed and have even created positions for me that would utilize my skills best. These are the reasons I have stayed as long as I have. I definitely feel that I am valued here and they genuinely want their employees to succeed.

In a typical day I was responsible for the growth and development of the HR department.  The HR department lacked many of the essential functions and tools of a typical HR department for an organization this size (400+ employees), and I was challenged on a day to day basis on developing and implementing the foundation of this department, so that it could meet the strategical goals of the organization.  

Management of this organization was, and still is, undergoing a complete overhaul.  Decisions are made by consensus, which creates unity and support, but is also time-consuming and slow to adapt.  Making decisions that effect the organization as a whole is the hardest part of the job, due to the time needed to gather consensus.

The most enjoyable part of the job is the challenge of developing a department from the ground up.  Shaping the HR department in a way that best supports the business goals and strategies of the organization.

Granger has grown relatively fast over the years. While that has led to some growing pains for the company, it has also led to so many other opportunities to be a valued and contributing member of the team. 

Management has been nothing but supportive from day one. They expect good work, but also reward good work. 

As with almost any salary job, appropriate work life balance starts with the boundaries that you set as an employee. Sometimes that may feel difficult to do, and I learned that lesson the hard way. The good news is that I've been able to work on that issue with my boss, and have found significant improvement over the past few years. 

Benefits have been and are currently fantastic! Compensation seems average to below average (hence four stars); however, I'd say Granger's work environment more than makes up for it compared to many of the big healthcare systems' salary/work environment ratios.

This company does not meet competitive pay. They barely pay minimum wage no matter how long you have been with them, it took me 3 years to get a small (cents) raise and they do not do cost of living wages. The management is terrible. Disrespectful, rude and arrogant. 
There is no room for advancement in this company. 
High turnover means more work for those who are loyal and they do not support or appreciate their employees. 
The doctors overprice patients and treat them like numbers and do not care. I would never bring my family here after working in billing and seeing the lack of empathy and compassion for people in hard situations and the fact that the doctors nickel and dime patients (charging for time with patients and time spent charting NOT with the patient but charging the pt for the charting time). What a disappointing and frustrating experience. I would tell anyone thinking about this company to RUN. 

Top Job Titles	Average Salary
Medical assistant 67 salaries reported	$18.62 per hour
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