contract specialist

customer success manager

software engineer

account executive

business development representative

Granicus

Company works hard to maintain its previous "start up culture" vibe -- nerf wars, happy hours, stocked kitchen, etc, but when they were acquired by Vista more than half the staff was fired. As they continue to grow by acquiring more companies, they'll probably continue to fire people. Management across multiple departments is pretty decentralized and no one seems on the same page on a given day. Most of the managers, directors and executives are really new to the company, so they don't always have answers when they should. Requests for different projects come in from all over the place with no strong project managers available to keep things on track. They use multiple systems to manage projects and organize information. some teams use JIRA and others use google drive, but when you need to know something its never where you expect it or it just isnt documented anywhere. they dont really handle all the remote offices very efficiently, its not always easy to get in touch with the right people.

Most of the day is spent in meetings so there's no time left during business hours to complete tasks and projects.
Management doesn't have a clear vision and path to growth. No career opportunities.
The general attitude of co-workers is negative towards management. Most co-workers are helpful when you request help. Everyone seems to be in work overload and very stressed.
When the workload issue is raised to management, there isn't a solution so it feels like it's being ignored or there isn't anything management can do about it due to pressure from investors. 
Major projects are created with unrealistic goals and deadlines.
A huge amount of time is spent generating (monthly, quarterly, etc.) reports for management to aggregate for the investors to review plus there are also weekly project status and team meeting reports you're required to generate. The reporting format requirements change almost every month which is difficult to keep up with.

I was lucky enough to have a fully remote position offered by Granicus.  Most other positions are at least partially remote, if desired.  They offer a flexible PTO policy which allow ease of scheduling appointments or allow for other family needs throughout the week.  

Depending on the client,  I will start my day as early as 6am PST and end as late as 6pm.  That isn't a typical day, as It depends on the client's timezone.  I try to be as flexible as possible, but you can pretty much determine your own schedule, within reason.

Being remote does have its challenges, but Slack is a great tool to keep people in the loop on product issues and other concerns.  

When I worked in the physical office, it was a good work environment with a lot of excitement.

When a client is happy and gives great feedback / refers another potential customer is the best part of the job

The company survives due to the great quality of its remaining people, who give their all to ensure the success of the team. The company doesn't seem to appreciate it's people and is instead focused on accomplishing higher profits with a smaller amount of people, as everyone seems to be abandoning ship due to the poor management. Only those who complain are given promotions, leaving behind good performers with the end result of losing their talent.

This company is happy to pay their share holders and offshore labor. We were under paid, over worked, toxic work environment with expectations that you'll train your replacement or work 2 jobs for no additional pay. C Class ignores inflation and doesn't care about the workers. I found out that they were celebrating the layoffs and are telling customers that this was just a restructure. Employees are not allowed to say layoff.

With their "global initiative" that they recently adopted, they recently laid off half of their employees, many of which had been there for years, and replaced them with foreign workers. They did this because they can pay them a fraction of what they pay US citizens. After the mass lay offs they had no plan and no direction for the people who were left with projects and deadlines and suddenly nobody to do them. It was chaotic and traumatic, and the leaders simply do not care. 

Granicus offers solid managerial support for tech novices, fostering growth and mentorship. However, the company falls short in compensating technical support representatives adequately. Despite managers' efforts, leadership lacks initiative in addressing pay concerns, risking talent retention. Without competitive compensation, Granicus risks losing skilled employees to rivals. Leadership must prioritize fair pay to sustain its reputation as a nurturing tech employer.

Granicus has been a great place to work.  Good products, good people, fair compensation and a good brand name in Government tech space.  

With the recent acquisition and merger it is still too early to tell what the path forward looks like.  So far, I'm cautiously optimistic and excited to see what is in store.

This is a great team right here. Very supportive, from lower management all the way up to C-level.  For their entry-level support role they offer a "quite fair and competitive" set of benefits.  The culture is strong, employees are big on each other and our mutual success, and if there's something you wanna learn how to do, there's always someone willing to show you how to do it.

Company has been sold for the second time in two years. Not a money maker. Legacy management is ineffective and lack the ability to implement change. Discrimination is covert and opportunities for advancement are nill for people who speak up. Talented people have left or somehow disappeared off the radar. CEO never acknowledges the work of any department except for sales.

Top Job Titles	Average Salary
Contract specialist 35 salaries reported	$39,500 per year
Customer success manager 4 salaries reported	$64,500 per year
Software engineer 3 salaries reported	$42,144 per year
Account executive 5 salaries reported	$68,000 per year
Business development representative 4 salaries reported	$50,000 per year

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