account manager

sales executive

senior software engineer

account executive

sales representative

Grubhub

I am a driver instead of working behind the phones as cc. As a driver it is ok not the best but I feel this platform is better than some other food platforms because of the pay. It may seem like an easy job but it’s not. They are so quick to deactivate your account as a driver and when you have an issue with you account and would like to actually speak with someone on the phone about you account it is very difficult. This company only communicates through email/ support forms when it comes down to drivers needing help with their account. Yes there is a driver care department you can call but they can only assist you with your orders and that’s it! They need better service for the drivers! Yes we might yell and scream at customer care department but that’s because of the frustration and lack in certain areas with this company. You get 2 orders at once which is GREAT! BUTTT the system will tell you or send a warning showing that you picked up your 1st order but don’t see that your completing it but your trying to pick up your 2nd order at the same time. They need better system technique or something. I’ve actually had a restaurant who got mad at me because I had two orders at once where I picked up my first order and I put the food in my car and then I proceeded to the second order and they insisted that the order was not ready and would not be completed until the next 10 to 15 minutes so I told the restaurant that I would proceed to come back to the restaurant because I had another order in my car… however if you do not drop off the order that you already picked up The system marks it as a warning because if you’re not moving to complete that order in a timely manner it shows in their system that it looks like a fraud… so I try to explain that to the restaurant and when I went back to pick up the other person‘s food the restaurant got upset at me because of that so GrubHub needs to do a little better when it comes down to doing two orders at once….The next thing I don’t like about the company is that they give these orders to the restaurants so early and then they give the orders to the drivers so early so the drivers show up at these restaurants when the restaurant just get the order in the system and these restaurants continue to complain to the drivers and say hey your delivery is not ready yet because on our end it show that you guys aren’t supposed to come pick it up until such and such time but as a driver  we get the order in and we just go to the restaurant we’re unaware that the restaurant has just received the order in their system so I’ve had a lot of complaints with that as well because we come too early so GrubHub does need to fix that as well with drivers coming too early once the order is sent into the restaurant because I do agree with the restaurant the restaurant does need time to make the food and depending on what kind of food it is they may need 20 to 30 minutes to prepare the food so now the driver has to sit and wait 20 to 30 minutes at the restaurant because  they get the order in when the restaurant gets the order in at the same time. The pay is OK it is only a food delivery driver job so it’s nothing spectacular but I do feel that the pay is better than most food delivery platforms. They do have good mission pays that they do from time to time and you can earn well with GrubHub. However I think they should show more recognition to their drivers because  we really don’t get much recognition and we’re on the front line compared to customer care being on the phone lines in the back and yes they hear it they get yelled at but we all get yelled at and screamed at! this is our job so as a customer care person you should know that within having experience as a customer care person you will get screamed and yelled at from time to time not all customers are going to be satisfied  but at the end of the day me as a driver I still tried to tell the customer if they had an issue they can report it to customer care or they can just report it through the app but I as a driver try to be as genuine as possible but then you have some people who lie about not getting their food delivery orders they lie about their driver not being polite  you have people who are scamming and now these drivers lose their jobs because the customer and the restaurant doesn’t like them which I feel is unfair and now these drivers don’t even have a voice to get heard. Some drivers this may be their only job some drivers don’t use it  at just as a back up gig this might be a full-time gig for some drivers so this does affect some people in a hefty way!

Work-life balance
You can expect the unexpected with GrubHub chips are nice but sometimes you don't get them. You have to drive in all kinds of weather expect to put a lot of miles on your car though miles are tax-deductible. You made a lot of people. GrubHub provides PPE equipment. You just have to ask them for it. I've worked for him for 2 years it's been an enjoyable experience. I would recommend it to a friend. I gave him three out of five stars. I think their app can always be updated and be better it is a little glitchy. And sometimes the deliveries are too low. They always tend to send you the farthest delivery away on your last delivery of your shift. Some deliveries don't make sense to only accept three or four dollar deliveries.

Pay & benefits
The pay depends on what area you work in if you're not in a busy City you may not be very busy at all. So you may have to get approval to work a different city.

Job security and advancement
There's three tiers at working working with GrubHub there's a partner of pro and a premier. To be a pro or premiere you need to take 100% of the deliveries be on time and work your entire shift but the only perks that you get for these titles is you get to pick your schedule earlier then a partner driver. Basically you're going to have to take all the trash deliveries you're going to have to drive way too far to make your money and it depends on what kind of car you drive if you don't get at least 25 miles to the gallon this job may not be worth it for you. And since this is a two-part question it's asking about security you need to have a good spot light a good flashlight because the light on your phone isn't going to be enough some people do not have numbers on their house or numbers on their mailbox their houses are not well lit you'll have to endure snowy conditions rain tornadoes earthquakes depends on what region you're in. You'll have to endure dogs cats other animals and you need to be all aware of the people that are around you at all times. If you think that you're in an unsafe area lock your car up do not leave the keys in your ignition my insurance will not cover you if you leave your keys in your ignition in your car gets stolen. Be aware all the time about what your surroundings are. If a house is dark please call the customer and have them come to the door and see if he'll turn the light on for you. And if this doesn't work you need to call customer service do not walk up to the door if the house is completely dark you might get robbed. I've been a delivery driver of food for 35 years there's been a lot of things happen. The only thing I have to say is I want you all to stay safe all the time! Good luck

Management
The question is asking about the management of the company. There used to be a driver specialist where you could get ahold of if you had a problem. But I believe it GrubHub is basically done away with that position. So when you have to call driver care if you have a problem you'll get a random person. I've never talked to a supervisor management of any type that I know of.

Culture
I think the culture of the company is basically pretty good though you are an independent contractor and you can expect slow and busy times.

Overall
GrubHub is had a lot of improvements through the past two years that I've worked for them they have a different app it does work a little bit better. I think their dispatch department needs a lot of help sometimes they send you away too far for a delivery that doesn't pay enough and that's a problem. Tipping is a problem. And staying busy is a problem. I think they over a higher on drivers. And they need to stop expecting drivers to take deliveries less than $9. Most of us have a car payment insurance taxes gas and maintenance and all these things cost money. The company provides nice bags for you to get started with. You can get on their apparel website or equipment and you can buy nice uniforms hats bags outerwear signage all those things are a tax deduction I recommend that you get you some Pro gear. Be safe out there and good luck

Grubhub started as a simple job for me. Pay started at a minimum of $13/hr as long as you made 90% of deliveries sent to you for the day. However, recently grubhub informed us that they were dropping the minimum pay to $9/hr without any explanation as to why showing how little they care for the people that work there. Grubhub states that you can make more than that as long as you make enough deliveries, however that rarely happens and unless you get an order which pays you $15+(Which is rare) you most likely will only make $9/hr. If you have any problems during work you have to call driver care. This experience is one of the worst things about grubhub. You are given the impression that most of the driver care representatives don’t actually understand what grubhub even does and they will ignore what you say half the time. Another problem is the system they use to send out orders. Half the time this system is fine and will send out orders to drivers within 5 minutes of the customer ordering their food. However, the other 50% of the time orders will not come to drivers until well over 30 minutes has passed(The longest delay I ever saw was 2 hours and 23 minutes) which causes the driver to go from being able to make orders on time and efficiently to having to make 4 orders within 15 minutes or else risk having customers cancel their order. A simple way of solving this problem would be to have a driver reject some orders so that they can be sent to a different driver in the area however because of the way grubhub is set up drivers cannot reject an order without being heavily penalized in not only pay but also in their program level. Another problem that arises because of this issue is that drivers who are not currently working will turn themselves off the app so that no orders can be sent to them. This causes orders to be sent right by to the original driver or forces grubhub to have to cancel and refund the order because no one will take it. Drivers refuse to have themselves set to available when not working because of this issue as they don’t view the pay for making orders off schedule as worth it compared to rejecting an order which penalizes you the same regardless of if you are currently on your shift or not. To counter this grubhub just started working multiple drivers every shift in my area however because of their “algorithm” all orders during that 2 hour shift will be sent to one driver while the other driver won’t actually have to leave their home even though the other driver could already have 4 current orders that he had to deliver. Although I don’t know this for a fact after talking with other grubhub drivers in the area it almost seems like grubhub intentionally tries to sabotage their premier drivers so that they will no longer be a premier driver. Another great thing about grubhub is that the tips you get from the customers go straight towards your pay so that grubhub has to give you as little money out of their own pocket as possible. Unless a customer tips you in cash you will not make extra money unless you are given an insane amount of orders during your shifts which happens around once every 1-2 months. Besides the fact that you can set your hours however you want depending on how free you are week to week there are no benefits to working for grubhub at all especially when they can cut every driver’s pay by nearly 33% out of the blue with no explanation. If you want to work for a food delivery app I’d highly recommend applying for every other option before. Even for the $13/hr I made to start working for grubhub wasn’t worth my time and now that they lowered the hourly minimum pay to $9/hr there is no point of working for them as you can find a different job which pays the same or more per hour that doesn’t involve constantly wasting gas.

They hired too many drivers in my area so it's really slow if you don't chase the hotspots all day and waste gas, but they only added the ability to see hotspots recently. 

If you have bad weather? Lost income. Car problems? Lost Income.
Forget to make your schedule at 10am sharp, or get bumped to a lower tier because you missed a shift or rejected too many orders? You're not getting any blocks at all for the next week because by the time your tier comes up to pick, there are no blocks left. Two hours after they become available for Premiere tier, they are picked clean and that's only the first tier choosing their shifts - there are two more that get to choose.

I have an old car that gets about 17 miles to the gallon, has a lot of mechanical issues, and isn't safe to drive in severe weather. It limits my ability to do the job because I don't have a brand new car with all the fancy features and perfect reliability - like a lot of people who do this job because they can't find much else. 

Typically I spend more on maintenance and fuel than I actually can afford with this job. I still make an income, but it is severely hindered by the expenses of doing this job. I have to support myself with other income because I consistiently cannot make stable or reliable money with this job.

Orders can be very far away (10+ miles away) as can deliveries. I've had to drive from one corner of Albuquerque to the far corner of rio rancho, a 45 minute drive with no traffic, just to deliver churches chicken to someone who ordered it from the wrong restaurant. 
No tippers are a regular occurrance too. I had an order with no tip the other day in basically a blizzard. The distance was 6 miles, and the order was over 50 dollars worth of food, and they didn't tip at all. It sucks but that happens pretty much every day I work. You can reject those orders, but if you do, you risk not getting blocks because they only let you reject 1 in 7 orders before you get bumped down a tier. Sometimes I'm lucky to get 5 orders in a day. It used to be much better, but they have been cutting corners every chance they get. 

That's the problem - Grubhub profits by shifting the cost of doing business to the worker - They cut costs and maximize profit any way they can, at the expense of the person performing the job. Not only that, but they also cut every corner they can to have an excuse to pay you less, especially if you don't bend over backwards to keep perfect stats, which seems impossible to do with all the problems the app and their driver support have. The driver specialist for my market might actually be a mythical creature. They've never replied to my emails, and I've never had any of my issues addressed. 

I was in two car accidents while doing this job - No workers comp. One was a hit and run. All of the repairs and medical expenses came out of my own pocket. I have lots of back pain from that now. But, because you're a contractor not an employee, you don't get any benefits. Their health coverage plans are a joke, the state provided insurance that I qualify for because I can't make good money with this job in the first place covers more and is cheaper than theirs.

Do anything but this job. A minimum wage full time job would be significantly more lucrative, and much less wear and tear on your vehicle and your body. Wash dishes or shovel mud if you have to. 

Driving for Grubhub is an insult to hard-working people everywhere.

I would not recommend this app to anyone, mainly based on the outstanding over complication of their system and the ridiculous way they get out of paying you.

I did GrubHub for about a month when it first started in my area. The very first few days started off pretty well, and I made a decent amount of money... nothing too great, but it was good on the side.
You have to schedule what days you want to work and what blocks (11 AM - 2 PM Example) you want to work. Now when I first started it wasn't it was already hard to get a good block the first few minutes that it was open to everyone to choose. Nowadays if you don't open it the second that it's available you will not get a decent block. They are also very weird cuts of time. As an example, they can be an hour or three hours max, so you have to choose them very quickly. Now you don't have to schedule yourself on the blocks to work, but you will not get the "guaranteed" hourly rate if you do not. To add to that, the people on the blocks have priority over you if you're not scheduled.

The "Area Supervisor" is pretty fast about helping you with any problems you may have, but I think it's pretty obvious they are going to prioritize the customer's problems over anyone elses. Other than a problem with the delivery you are currently on, you will be on hold for a fair amount of time calling into the help line. When you call the help like as a driver and it is not related to an order that you are currently delivering, you will be put on the same line as anyone calling in that wants to place an order, or a customer with an issue. Now you might think that this is not a problem, but when I call to ask about something going wrong with the app I am on hold for a long time. When it first started in the area it was not routed like this, and I don't know why they would switch it.

One thing that they do to rope you in is "guarantee" a minimum hourly wage. I used to schedule myself to start at 8AM-11AM on the weekdays. Now some days I would not get a single delivery in that time, but I was on the clock and ready to go for the entirety of that block. At the time it was guaranteed 12 dollars an hour, so I pretty much got a free 36 bucks. Since I wouldn't get any deliveries in that span of time I would pick up a few more hours because I hadn't even done anything yet, and I had free time. So if I picked up another hour from say 11 AM to Noon and had a delivery that paid me 20 dollars (once in a blue moon) you would expect me to make more than 12 dollars for that final hour right? Wrong. They average the guaranteed 12 an hour for the entire day, so say I got that 20 dollar order and it was my first one. They would take the 12 dollars I made from the first hour I worked, and eight dollars from the second hour I worked. Leaving me with just 12 dollars made if that was the only order I took that hour. Now you might think that i'm complaining when I got the first three hours of pay for doing nothing, but I could have been doing anything I wanted in those first three hours instead of being tied down by the app. Imagine showing up to work and they say you're guaranteed an hourly rate (like most jobs), but if we don't have work for you, you don't get paid. Oh but you still have to show up. Why would anyone want to do something like that?


TLDR: Try another delivery app. Horrible organization, bad business practices, and misleading flexibility.

*Note: I only worked in the Care Department. I can not speak on the GH experience in other departments/positions.

The Care Department is a perfect example of how a company's culture can tank following the departure of a major player in leadership. The Care floor environment is one of favoritism and workplace bullying. The work isn't hard, (and fairly evenly distributed,) but it honestly takes a lot to have your hard work acknowledged or appreciated.  

The managers are under-educated, unprofessional and untrained. I never thought I would suggest this to a company, but maybe you should consider hiring your managers from the outside, and not promoting form within. It doesn't seem to be very effective. 

The CEO is an absent presence in the Care department, I've seen him on the Care floor interacting with customer service personnel only once in two years. 

Hr's only job is to support management. At no point in time should a managers' accusation against a lower-tier employee be taken as fact without any proof or corroboration, but it happens all the time, and unfortunately, it costs good employees their jobs or forces them to leave out of sheer unhappiness. The turnover rate is pretty high, so they're frequently hiring. 

The illusion of advancement is just that, an illusion. If you're hired on the Care floor, you die on the Care floor. Management will nitpick and micromanage you in an attempt to saddle you with disciplinary actions in order to keep you from advancing to another floor/department. 

Departments are very divided by class and race. The Care department was predominantly Black and Hispanic, and actively excluded from taking part in what was said to be "company wide" functions like evening happy hours, and weren't even allowed on certain floors during weekends and after hours without management's supervision. Members of other departments barely communicated with the Care floor, and considered us pretty unnecessary. Walking through those floors was a nightmare. I couldn't stand the "what are you doing up here?" looks. 

It's not all bad. Grubhub gives their employees a $30 weekly allowance for free food via the Grubhub platform, and they offer plenty of snacks and free soft drinks/coffee.They have a fairly generous PTO policy, and have recently adopted more supportive policies for families that include more paid leave time for returning new parents and even pet insurance. (Awesome!)

Overall, my advice would be that GH needs to take better care of ALL of their employees, and I don't mean just throwing them some free food. Every employee needs to feel valued, not disposable. HR is supposed to be there for the benefit of all employees, not just to keep them in line to make things easier on apathetic managers. The CEO and higher ups really need to make their presence known to every floor. Though my first year there was tolerable, I honestly can't recommend this place to anyone looking for a fulfilling career. Their culture simply hasn't grown to that level yet.

GrubHub is set up to put the customers last, which bums me out- it's only worthwhile to work the job if you're selective about which offers you take, leaving the poorest customers risking getting their food an hour late, or not at all. Combine that with safety issues that make it wise to avoid dangerous neighborhoods, and the lowest-income folks in your city will consistently get the short end of the stick. So why would I recommend using multiple delivery apps at once, making the customers wait even longer? Simple. GrubHub lies by omission.

You're required in many states to have commercial insurance in order to work delivery jobs, even if it's a company like Uber Eats which provides coverage of their own. Your insurance can drop you if they find out you're working for GrubHub, and if you get in an accident on the job, you may find you're not even covered.

With the price of commercial insurance, it may only be profitable to work for these companies if you're squeezing the most money possible out of the work by working long hours and/or working for multiple companies at once, taking so many jobs that it leaves most of your customers unhappy most of the time, with you dealing with customer complaints from call centers that always seem to get you when it's dangerous to talk because you're trying to navigate.

The problem here is, GRUBHUB DOESN'T TELL YOU ANY OF THIS. They ask for your insurance information, (I assuming fulfilling the minimum legal obligation,) they discretely file it away on their servers, and they never check if the insurance isn't commercial, nor do they consult with your insurance company to make sure everything's on the up & up.

What's worse, if your insurance company finds out you've been illegitimately doing commercial work, not only will they make you choose between losing your insurance coverage with them or getting expensive commercial insurance; the problem may be permanent and you risk any insurance providers you switch to finding out and giving a similar ultimatum. Even if you quit working for one of these companies, your provider doesn't have a way of guaranteeing that you won't start working for them again, meaning you have to jump through hoops to get your insurance records with GrubHub scrubbed, relying on both GrubHub and your provider to play ball, which they're not guaranteed to do. If you can't do that, or if they don't play ball, you might be out of luck getting insurance with that company (and possibly any other company, it's a roll of the dice) for the rest of your life, or at least until GrubHub goes out of business.

Does that sound worth some extra pocket change to you?

A typical day at work begins by you driving to the office and checking in in person or checking in through Skype on your smartphone (a must-have at this job), after doing so you receive your first delivery of the day. You check the order summary, tip, fees, driver instructions, and the required House Items you must grab from the office. Plug the address for the restaurant into maps and you're on your way! Pick-up the food by playing a little game of tetris in your delivery bag, attempting to stack all the food and trays in a convenient way so that they will not spill or collide all over each other and cause you to deliver a hot mess to your customer. You then drive to your customer's location and deliver the food, often requiring you to make contact with a receptionist considering you will be more often than not delivering to businesses, and set up the food for your customer(s). Be sure to check in with dispatch by clicking your check points At rest, left rest, at location, at door, complete. Follow the time slots you are allowed, it may seem good to be early but you never know. Be precisely on time, or within the given time interval. After doing so and completing all your checkpoints, you can hangout in your car or drive back to the office in wait for your next delivery and repeat the cycle, checking in after your deliveries to see if you are still needed. I learned a lot about people during this job, and still am. Their smiling faces, conversation polite or not, you run into a lot of people in this job and you meet many business owners! It's a lot of fun and very intriguing. Your co-workers are some of the nicest and most supportive people you'll meet in the work-force. Very kind and will tell you and teach you anything you need to know about the job. You are surrounded by seasoned drivers. The hardest part of the job is, without a doubt, carrying the food (and the gas costs. OUCH. No compensation for that!). The orders are typically expensive, upwards of $200! (big tips) but, that means there's a lot of food you have to carry and keep completely in-tact. The most enjoyable part of the job is probably just the fun of it all, driving around your area, meeting and interacting with the customers, setting up great food and going to all sorts of different restaurants. I love the job, i currently work there and have fun doing it when i have the gas to work!

The company cheats their delivery drivers out of money all day every day. They'll say you are guaranteed at least minimum wage per hour, but God forbid you reject or even miss an order because they'll take the pay you had gotten from  earlier in the day away from you!!! There were times when an offer came in right when I'm delivering to the customer and I missed it. Do they want me to tell the customer "hold on I'll give you your food after I accept this next offer"????

Also, your tips go towards your hourly pay. You can make like $7 in tips on an order, well that went to your hourly pay. (I learned that it's best to tip all food delivery drivers and servers in restaurants in cash cause it helps them better, I recommend everyone else doing the same)

So if I'm lucky I get $10.00 an hour, and that's usually what I make. You can make a little bit more  if you work during the busy times, but still it's not that much more. I seem to get offered one order per half an hour. A lot of sitting around in your car, trying not to look like someone sketchy hanging out. Plus it sucks when it's really extreme weather outside when you are waiting around.

So much wear and tear on your car.

I do this on the side, I thankfully have a full time job so this is side money. I wouldn't want to do Grubhub full time.

Their driver "care" doesn't care at all, at least their phone reps. I had an order at the local hospital, which that is already a pain because of having to park in the parking garage and that taking so long to deliver (plus the restaurant of course had to be  one of the ones that take a really long time) I called the driver care number to see if they could let the customer know (I think it would look better if they did) and the rep said "I don't understand what you want me to do!", I just hung up. They don't care. It's easier to text customer care when you are at a restaurant and the food is late, they respond saying they'll let the Ch know.

They'll send you order offers while you are still on the one you have, even before you delivered. They don't understand if you are in a place where it's going to take longer than usual (like the parking garage issue). At least wait until we have checked the "delivered" box on the app. And you  try to avoid missing or rejecting an order because you'll lose your pay or your acceptance rate and getting future orders is in jeopardy. 

You only get paid mileage for the driving you do between the restaurant and where the customer is. THAT IS ALL!

The job started out great. You can truly make 6 figures at this company. But once you start slipping, it's nearly impossible to get back to the top or even within your financial expectations. The company is not shy about prioritizing that the best reps get the best territories. Those reps can make close to 200k. So if you become a bad rep(which is considered barely attaining quota each month), you will get mediocre territories that have been ran through. The commission structure never once stayed the same(month-to-month). The base is very low and you can expect 50-80% of your income being from your commission.

Day-to-day: KPI job, 40 touch points per day is a joke and you won't hit quota if thats all you do. A touchpoint is an outreach attempt via social media, telephone, email, etc. Call blocks are dependent on manager. Team meetings also dependent on manager. 

Barriers of the job: Grubhub is the 3rd best platform and there is no doubting it internally, as well as externally, with the restaurant partners/customers. Once you close business, you have to rely on a sketchy touchpoint quota system for the onboarding team to do their jobs in setting the restaurant live. This can take up time into the next month when you are responsible for new sales, not the going live of old ones. Grubhub does not have a strong market presence/lack drivers. Grubhub does not believe in sitting on territories either. Meaning most territories were worked by a completely different rep the month or two prior. You will not have access to driver availability in the area to overcome this objection. As far as looking back at orders collected in the previous month to use as a selling point, the data used is collected over the course of years, so it's falsely presented to the restaurant partner. 

Career growth: Not much. They started a growth plan for which if you close a certain amount of deals, you will move up in title with a mediocre pay raise of 2k. The highest you can get to is Team Lead and then you wait for a manager position to open up, if they don't hire externally. 

Work life balance: Hybrid schedule for office working employees and can be a little lax at times from I heard, and they do serve lunch everyday. Remote workers, if you hit quota and your team is pacing to quota, you can go afternoons without working. 

Recommendations: Take this job out of college only. It's entry level for a reason and you can make decent money straight out of college.



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