alarm technician

outside sales representative

customer service representative

field technician

call center representative

Guardian Protection

The company tries to maintain a healthy work/life balance. The management and executive team generally cares for each employee as a person (not just as someone to fill a seat). Generally speaking, the job is not very stressful on most days and the customers are normally very pleasant to talk to. The majority of a Customer Care day is spent troubleshooting and scheduling service appointments, with some billing and system operations calls mixed in. They have a special team for retention.

There was a change in ownership/management in 2017 that saw its positives (less red tape for changes & focus on customer experience) and areas for improvement (meeting metrics with reduced staffing). The hardest part is during the first few month of learning the alarm systems and the software. However, the leadership is there to help you learn and thrive, if you're willing to put in the work. There is opportunity for growth and development within the departments and company.

The corporate office in Warrendale, PA is definitely a "family" of employees. The company hosts or participates in several events within the community. The unfortunate part is them closing their Western Operations Center (Tempe) at the end of 2019 - otherwise I would continue my career with them. 

I would highly recommend them if you're considering employment.

Management has declined over time, with in-house leaders ignoring workers’ input, either believing they know better or deferring to equally uninformed upper management. Instead of seeking direct feedback for proper use, they manipulate responses to fit their agenda.

Training is repetitive, covering the same topics so often that even external trainers question their presence. They rely on free vendor-provided sessions and neglect training on older systems still in use… but hey, at least they’re providing training now. 

As long as you do your job (plus tasks meant for other departments for the same pay rate) and keep your opinions to yourself, you’re fine. Problem employees aren’t fired, just shuffled around or left to quit out of frustration. Meanwhile, they keep acquiring companies they aren’t prepared to manage.

That said, many coworkers are great, and long-term retention is high once past general customer support. Benefits are excellent, and time-off policies are flexible, with automatic approvals if time is available.

Guardian was my favorite job for a serious career. It is a call center and the focus is one call to do it all. Meaning that customers were not bounced around from technical to billing back to technical, the rep they start with, they usually finish with. The company rewards and celebrates its employees with incentives and parties to help keep stress levels down. The most enjoyable part of the job was satisfying a customer, especially if it was not a typical concern. The hardest part was not being able to help due to the situation was not good for the customer, but completely out of the rep's control. For the most part customer satisfaction is met. Management is there like a parent; there if you need them, but not hovering and micro-managing. Reps have all the opportunity to prove their skills to be eligible for promotion applications.

You will be subjected to daily verbal abuse working in Dispatch from employees in other departments, customers, and management as well. Please plan to be an emotional punching bag working here. Plan every day to have the workload of your coworkers as well because the call offs from coworkers are daily because they use that to self-medicate from the stress of the job. Not a day went by here where multiple people didn't call off or leave early. You don't get any reward for doing the right thing and coming to work, you just get the people's work who call off or leave early because you showed up to work like an adult. They have a 1950's mentality of "You are lucky to have a job here" even with every single job sector in the country looking for employees and ways to treat them better, this place doesn't buy into that. It is Authoritarian Despotism all the way! You are an automaton, a call taking drone working here. It's all sticks and no carrots! 

PROS: Guardian has to be one of the top places to work for in the Pittsburgh area. 
Great compensation, great benefits, awesome co-workers. Flexible schedules and unlimited opportunity for OT and growth within the company. 
CONS: Heavy call volume. You MUST have very strong emotional barriers. It is paramount to your overall well-being. The work WILL be repetitive.  I can't stress the first point enough. Take this job only if you have experienced another customer-based call center or if you want to be exposed to emotional assassination in order to be able to advance internally.  
Just because it was not for me, doesn't mean it's not for you. I couldn't handle it longer than a year, yet some of the previous coworkers worked there for nearly a decade. They will be your guiding light. 

I really enjoyed working for Guardian. The pay was good, the people were nice and the work was easy to understand. I think it took me two months to have a full grasp on everything my position entailed. I learned a lot of new and interesting thing about different parts of the business such as pulling work permits and working with site supervisors on new homes being built. Its very much what you would expect from any office as far as day to day goes. However, the only real negative I can speak on was the corporate office. They lacked organized and made rash decisions for everyone.They will fire people with a blink of an eye and think nothing of it. Its best to keep your head down when they come into the office.

Guardian was once a place where merit was championed. Over the past two years the company has changed dramatically, and not for the better. Quality of work used to be our focus. Now, however, the job I was hired to do (and do particularly well). Has, for the most part, been outsourced to sub-contractors. These subs only care about slamming jobs in as fast as possible. This leaves builder techs to pick up the fails after building completion. This affects you efficiency (read raises). Mngmt will not support you. They will lie about advancement. Chances are if you are hired as a tech, a tech you will remain

I worked here just a short time because I had conflicts with my schedule and was sick during training. I found the people here to be absolutely awesome. They were helpful , supportive , welcoming , and professional. This operation is A + and would recommend to anyone . Their benefits are very good too and the work location has free parking and a pretty landscaped lot. They have a gym and a nice cafeteria for their employees too. The managers were all very open welcoming and helpful. The training was challenging but excellent quality . Great place to work .

As a Loyalty Specialist I get to be directly helpful to the customer and creative as well. Based off of their needs as well as their budget I help find solutions to keep them satisfied, feeling safe and maintain a continued trust in Guardian Protection Services.  In these negotiations with the customer I also balance the needed RMR to maintain a successful growth trajectory for Guardian. Although the overall scope of calls can be from the easily to solve to the more complex and challenging I like knowing my direct contact and helpful resolutions directly result in someone’s life and property being that much more protected.

During my time as a applicaitons administrator, helped resolve the day to day issues keeping salespeople, and analysts from doing their daily duties. Was in training on the many systems in use at Guardian, then also develop for.

Getting some resources, such as licenses for products, was difficult at times, and needed some one higher up in the ladder to help push it through. But mostly, had little issues to get what I needed.

Top Job Titles	Average Salary
Alarm technician 10 salaries reported	$24.20 per hour
Outside sales representative 6 salaries reported	$69,583 per year
Customer service representative 3 salaries reported	$41,717 per year
Field technician 4 salaries reported	$21.63 per hour
Call center representative 5 salaries reported	$38,621 per year

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