veterinary technician

business development manager

vice president of operations

business development executive

operations manager

GuardianVets Inc

The CEO does not have a background in the veterinary industry. The company is in its infancy and yet I saw more people come and go in my time there than I can possibly count. They very explicitly stated that they were working on being more open, more informative and transparent in their choices. 

I didn’t see that. I wish I had, the people working there were all relatively supportive and the overall vibe of people was one of fun, and a carefreeness that people enjoyed. 

Morale was low and it wasn’t hard to see why. Management quit all within the same month, then more and more followed suit. And yet, new hospitals would sign up. Guidelines for calls with major hospitals were unclear even amongst those in charge. It led for anxiety between staff who were trying their best only to be told it was wrong somehow. 

All communication was through slack with the exception of IT, which you would think might be important, considering the technical aspect of the job. I think there’s still some tickets open to this day that I had submitted months ago. The platform used was unstable and the “improvement” to it was rolled out and made the platform even worse. Supposedly their new platform should be rolling out any day now. 

People would have to ask for time off months in advance and beg to have coverage. Others would get new or second jobs and would have to make the choice between having their hours covered or leaving the company altogether. Often times, people would ask for coverage, find that coverage, and then the person covering for them was either fired or quit, making them scramble to find new help. 

Most people joined the company because of its flexible schedules. Then, being locked into that schedule from the moment you picked it unless someone else is willing to help you, only to find that there is no one that can cover those hours for you? Why is it the employee’s responsibility to make sure each hour is properly staffed? Isn’t that what management is supposed to be for?

Despite claims of transparency there were several people that left without a trace. Fired? Quit? No one knew. For me, I was fired likely due to a technical error - after all, how could my call times be accurate if glitches frequently made it appear as though I had several thousand minutes in a call? How could I accurately portray the calls answered during my shift if they constantly had the time mis-logged in the calls? And despite coming to me about this, or asking perhaps what was happening, they elected to fire me outright. I had only ever taken one sick day in the months I was there. I was there for every single shift unless a power/internet outage made me physically unable to and those were always properly documented and brought up with the team leads. 

It took me longer to get the “we appreciate you!” package the CEO had sent out from the post office after all of management than it took for them to immediately fire me with no transparency on the matter. No discussion had. I wasn’t the first, probably won’t be the last this happens to. 

Had promise. Was disappointing. 

I'm a new employee - first month on the job.  Guardian Vets lives up to the hype in their job postings!  Team Environment, Great Pay, Work from Home, Great Work/Home Balance, Helping Veterinary Owners and Patients, Set Work Schedule + opportunity to claim additional shifts!

I love having a set work schedule (which I selected from various OPEN shifts) and then being able to take on additional shifts that fit within my life and my availability!

Close to 100 nurses Nationwide working remotely who have never met each other in person, yet there is a Team Atmosphere where everyone covers for each other and helps out when questions arise!  During Vet Tech Week they had fun games we could participate in and win cash prizes and gift cards.  They regularly post Nurse Bios w/Picture for us to read, which is a fun way to learn about your fellow team members!

Management and Team Leads are hands on in the platforms daily and are good about getting back to you quickly with answers to questions, giving advise, updating hospital protocols, etc.  

Guardian Vets give us so many resources to do our job, it can be a bit overwhelming for new hires in the beginning!  However, the resources/processes become easier and more clear with each call you answer!  If you do have a problem with a call, problems with the platform, or a situation with a Patient you are unsure of how to handle, you can put the caller on hold and reach out to the other nurses through a Help - Urgent Questions channel!

If you are a credentialed Veterinary Nurse looking for something new, where you can have a better work/home/family balance and work YOUR schedule vs. a physical veterinary hospital's schedule, and make premium pay - this is the job for you!!

  

I think it would be easy to agree that the best part of this job is that you get to work from home! While I do feel that the compensation and benefits could be better, this is definitely the most money that I have ever made and I feel that it is mostly fair for my level of experience. I feel like growth is encouraged at this company. From what I understand, the nurses are able to get their licensing fees reimbursed, which is definitely a positive. If you have ever worked in the veterinary industry, then you know about the risks of burnout and how hard it can be emotionally on us sometimes. That still applies here, we get to be the ones that the owner's call after their pet has just passed and they are sobbing uncontrollably. It can be difficult sometimes, but we get to help save so many other pets and have many more enjoyable interactions than bad ones most of the time. If you ever have a difficult call, team leads will encourage you to take a minute to regroup and continue to check in on you throughout the rest of your shift. This is one of the most compassionate companies I have ever worked for. Short shifts are required for CSRs, no more than 4 hours at a time, so you have to work more shifts to make good money, but the shifts are easy to come by and I feel that the shorter shifts do help to curb burnout as well. Plus, you get to do it in your PJs!

While the role offers remote flexibility and some licensing support, inconsistent leadership, unrealistic expectations, and limited support made sustained success difficult. Frequent platform glitches and outages slowed down work, wages never increased, and Saturdays—the busiest day—were always short-staffed. This position is better suited as supplemental income rather than a primary role.

I was in the training period still, which they expect you to finish within 10 days of hiring- but I had training calls once a week with little to no notice. My second interview after first interview with CEO, the interviewer/supervisor never joined the call. I had to follow up on what happened/reschedule. Said person never gave an apology for completely missing my interview. Training began, I made it aware that I had another job so I was going to be relief. The trainer never had me listen to her on a call once we began the 1on1 calls. They had unwillingness to train. They would ask me to train either next day or day after, never had a set schedule at beginning of week. Each shift was by the next. Never got a let’s train 3 days this week, it was I can do tomorrow or the next day at these times. If you have another job; this is not a good second job. Company wants you to explore system/calls on your own time, unpaid. When they decided to not continue with my training, it was an email at 1:30am. I had a training session that day just hours before and was getting correct from trainer and positive feedback from callers. Trainer never told me at any point to not check with her before giving recommendation, she had told me to place on hold and confirm with her first. 

I initially was excited to start with GV. I quickly find out they do not do a good job of picking people that will actually work. CSRs would be on shift and not answer calls making certain people responsible for answer more calls than they should. I reached out to management multiple times regarding this and they pretty much shrugged their shoulders and said they were trying to figure out what to do about it. (How about fire the people you are paying to not work). No benefits. Horrible pay. Be careful picking up perm shifts as it is impossible to get rid of them. And if you need time off/vacation it is stressful and difficult to get your shifts covered. 

Employees are given these "promotions". The company wants to give you more responsibility but not more pay. I was offered this "promotion" twice. Took the first and when they wanted to add on more to that with no additional pay I declined and decided to quit. Hard workers are not rewarded.

Also, I would not recommend any clinic using GV services. I would be embarrassed and worried to have the people in charge of answering my calls be the people they hire at GV. Letting calls sit just because they don't want to answer them. Your patient that is struggling to breath will pass away for sure. STAY AWAY! 

I started working at Guardian Vets because I have so many decades of Veterinary Medical experience and I wanted to get closer to the industry as a vet tech. I feel like I make a difference in the health and life of many of the client's pets that I speak to, and that makes me feel really good. It's a stressful job, especially since Covid hit, but I keep thinking about the Vets behind these clients and what they are going through so I hope it makes a difference for them. Client education was one of the main focuses in my clinic, and there are opportunities to help clients understand aspects of pet care that we can impart during our triaging. That is a very positive aspect.  When I have reached out for help I was always granted that help right away with a cheerful smile. I can truly say that almost all the Team Leads and other techs I work with truly have each other's backs. That makes the culture very warm and inclusive. 

It's contract work, you're responsible for all your own equipment, internet, upkeep, and taxes. There are no benefits to be had, they don't pay holiday pay or overtime, but do offer bonus for certain situations, which when you calculate it is still less than time and a half. Thinking about them not paying for buildings, equipment, supplies, etc. for employees means no real over head for the company, so why is the pay situation so bad? Everyone starts at the same amount whether you have 2 years experience or 12 and then you're capped after 3 months and never make more (base pay) unless you move up. The first portion of training (videos) is done on your own time, and it is unpaid, and it's not a short amount of time either, so that's frustrating. Not to mention protocols change almost daily. The case load is overwhelming at times and clients are rightfully upset by the time you get to them. I have never been yelled at like I have when working at this job. You don't set your own schedule as in you tell them your hours you want, you are told which hours are available and pick from those. Once chosen, they never change and good luck finding someone to switch or cover your shifts if needed.

I have been part-time with GV since Oct. 2021. I have never had a remote job, so this took some getting used to, but I absolutely love it. The start up process was very easy and all of the trainers were super helpful and there for me with any and all of my questions. I for the most part make my own hours. GV only require 8hrs/week. If you want more, you can pick up more.  If the hours don’t work for me one day I can offer them up and see if someone else can cover or swap shifts. Only once have I not able to find coverage for a shift. I reached out to management and they were beyond helpful and still granted my time off. There are many opportunities for growth in this job. They also celebrate all accomplishments. No accomplishment is too little or too small. The most supportive team I have ever worked with. They expect a lot of everyone, but they give you all the tools and the necessary intel to be excellent. I enjoy my shifts. I enjoy the people and have learned so much from this company and all of my co workers. I would and do recommend this job to all of my Technician and CSR friends. 

Working from home was nice at first, but then came anxiety from performance reviews.  Any calls I did well, and requested review for, were not acknowledged.  Any time I made a small error, those were brought up.  I always strove to improve, but that didn't really matter.  I worked really hard for this company, and took pride in my work.  I never had a customer complaint - quite the opposite - I had many customer compliments.  I went above and beyond to help pet owners, because I care about pets.  Management didn't care.  Management doesn't have veterinary experience.  Pay is low.  I never accepted a promotion, because I watched those who were promoted get overloaded, and eventually quit.  Not worth it.  I was happy to stay in my position of helping pet owners.  All the team leaders got demoted, with pay cuts, without warning, this year anyway.  Now there is no help or support available.  Shifts are understaffed.  We can't get questions answered when we need vital information.  Calls are waiting on hold for long times, and callers are understandably upset.      

Top Job Titles	Average Salary
Veterinary technician 1 salary reported	$20.50 per hour
Business development manager 13 salaries reported	$72,500 per year
Vice president of operations 1 salary reported	$100,000 per year
Business development executive 7 salaries reported	$75,000 per year
Operations manager 1 salary reported	$80,000 per year

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